Xyzzy

You need to send the PNR to UA Insider. Nting your record like that and refusing to look up the rules is simply unacceptable.

Red_Rob

I am flying in 6 days (IAH -- > MCO) on a reward ticket. CO.com shows R=9. Seat map shows 100% open up front. My flight is in XN. I didn't get the upgrade at the 6 day mark. If after the 5 day mark I haven't I will call back and see what happens.

My return flight is equally wide open on Dec 25th, and is booked in X. It looks like as good a test case as any to see if XN vs X is a problem.

CIAO LAX

I am traveling on a reward ticket next week LAX-EWR, EWR-CUN, CUN-LAX. My flights are listed as YN except for the last flight which is listed as Y (operated by UA). I just called the CO Gold Elite desk, and the agent assured me that I am eligible for Elite Upgrades on my ticket for the CO flights. I explained to her that I was on a reward ticket over Thanksgiving and I was not added to the list, and also how I was embarrassed by the ticket and gate agents at LAX. She apologized but said there is nothing she can do except note my file that I am eligible, and if the computer fails to add me to the listing, I should ask at the airport. She suggested I bring a printout of the website to the airport, to show the agents. I told her at Thanksgiving I showed the agents the website on my phone, and they told me the website was wrong. Sounds hopeless really, but who knows... Will report back with the results of my trip!

channa

YN/Y sounds like EasyPass.

There's a decent bit of SaverPass F for LAX-CUN next week (and return the following) depending on your dates and whether you're married to your flights.

If you can do that, confirm the F at the same price.

CIAO LAX

Thanks for the heads up, yes it is EasyPass reward. I am traveling on Jan 2 and there are no reward seats of any kind open that day, unfortunately. There are SaverPass first rewards open on the LAX-EWR leg however, but CO is telling me I am not entitled to this because my trip is booked as LAX-CUN with a stopover in EWR. I would have to find a saver first award from LAX-CUN (with a stopover in EWR) available, and there are none. They said all I can do is pay 25k miles for the ticket if I want first from LAX-EWR... which at this point, I already spent quite a bit of miles on this trip and don't want to spend any more. Although it is a 757-200 with lie flat seats and I've been dying to try them out...

channa

Yeah, you would have to find it all the way through in order to grab it.

grahatd

I had a flight EWR-SAT last week Fare Class X. No upgrade at 24 hours so I check in. Overnight an email came in that I was upgraded, so I got a seat in F on my boarding pass at the airport.

Red_Rob

Update - Now 2 days from outbound (>48 hrs) & 5 days from return. No upgrades. Can now see flight status online.

#1586 on 12/22/11 shows 11/16 available in first, and 5 upgrades cleared. Inventory is wide open in all buckets. No upgrade for me yet as a PPlat with PresPlus on XN fare.

#1544 on 12/25/11 inventory is wide open, seatmap shows 1 seat taken in 1st (of 16). No upgrade for me on X fare yet.

With how limited FC inventory has been at T-24 lately I would say this benefit is almost worthless (even if I do get the eventual upgrade on this flight). This might end up one of those flights where every silver clears.

edcho

Looks like for 1586 your R buckets are wide open (R8, RN8). Maybe you should try to switch XN to X?

PDXPremier

I had a trip the other day that I switched all 4 flights from XN to X (took 3 calls until you get someone who knows how to and/or is willing to do it)...the first 3 flights were upgraded automatically...for some reason, flight number 4 didn't show me on the upgrade list so the agent at the United Club added me, but I still didn't get the upgrade (oddly enough, my name eventually disappeared from the upgrade standby list for the 4th flight so that may have played a role in not getting the upgrade). I did get EUA email notices for flights #1 and #2 so for getting 3 out of 4 upgrades as a Silver on a reward ticket, I can't complain. I will say, however, that you MUST get them to change your ticket from XN to X in order to increase your EUA chances...I don't think fixing this bug is very high on their priority list.

Red_Rob

No X inventory open. 3 PPlat agents were each unwilling (2 of them said they would have if X had been open). Not a very good way of extending a benefit that you avertise UACO. Of course I will see if its something else on the return since that leg is in X.

Red_Rob

Return flight upgraded from X to R at exactly 120 hours. I called in and got an agent to change my outbound thursday flight to X from XN (4th time was the charm). It still has F7 & R5 so lets see what happens on the next sweep (likely midnight).

Another observation, my wife (traveling on my miles booked together then split PNR) did not get upgraded at 120 hrs on X inventory when I did (she is Silver based on her own status).

channa

Is your wife on the same return as you?

CIAO LAX

So I just wanted to update you all, I am on a reward (EasyPass - YN) ticket from LAX-EWR, EWR-CUN, CUN-LAX ticket. I just got an upgrade notification from CO about my upgrade from LAX-EWR... I was skeptical, but I'm happy to say, something is working in their system! I did go in to Continental.com to update all my 'payment information' on my account the other day, to ENSURE my UNITED Explorer CC number was there. It wasn't on my profile, so I added it. I would recommend that anyone trying to get an elite upgrade on a reward ticket, go into your CO account profile and make sure your CC information is correct. Hopefully this answers some of the confusion...

Wx4caster

So the question is, if you're holding an XN fare, can it be converted to X (if you find the right agent who's both willing and able to do so) at any time, or must an X class seat be available in order to do so? If it can theoretically be changed at any time, then I might have to just start bombarding them with calls.