Originally Posted by CIAO LAX

I am traveling on a reward ticket next week LAX-EWR, EWR-CUN, CUN-LAX. My flights are listed as YN except for the last flight which is listed as Y (operated by UA). I just called the CO Gold Elite desk, and the agent assured me that I am eligible for Elite Upgrades on my ticket for the CO flights. I explained to her that I was on a reward ticket over Thanksgiving and I was not added to the list, and also how I was embarrassed by the ticket and gate agents at LAX. She apologized but said there is nothing she can do except note my file that I am eligible, and if the computer fails to add me to the listing, I should ask at the airport. She suggested I bring a printout of the website to the airport, to show the agents. I told her at Thanksgiving I showed the agents the website on my phone, and they told me the website was wrong. Sounds hopeless really, but who knows... Will report back with the results of my trip!