Can't log into UA site (site back up @ ~1:08pm CST 7/17/12)
Jul 17, 2012, 11:21 am
#61
Join Date: Aug 2006
Location: US
Programs: AA/UA/DL
Posts: 2,773
The IT problem is not only for 10+ days like Virgin Australia.
It has been for few months for different issues.
Jul 17, 2012, 11:22 am
#62
Join Date: Aug 2008
Location: LAX
Programs: UA Gold/1MM, AA EXP, Marriott Plat
Posts: 963
Jul 17, 2012, 11:22 am
#63
Join Date: Apr 2006
Location: Alexandria, VA
Posts: 184
Except this isn't just their reward booking engine, but their entire reservation system, including phone. That's pretty disruptive for a mid-day update.
Jul 17, 2012, 11:23 am
#64
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3)
That social media thing is overrated anyway <sarc>
Originally Posted by nishantmurarka
They should have at least communicated something via their Twitter feed or FB page...
Jul 17, 2012, 11:25 am
#66
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Does anyone know if this is also impacting their ability to do reservations by phone?? The site message implies EVERYTHING is down. If so, that is a BIG issue for UA. Hopefully their flight systems (weight calculations, etc) are still up!
Jul 17, 2012, 11:25 am
#67
Join Date: Dec 2011
Location: NYC
Posts: 1,393
I'm on the record for this being a major milestone on COs journey to oblivion.
Somebody gotta fire Smisek, and fast.
Jul 17, 2012, 11:26 am
#69
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
"We are currently updating our website and reservations systems. This will temporarily affect our ability to serve you online and over the phone."
Ouch. You would think that they would have run this "update" in the middle of the night rather than the middle of a work day.
Ouch. You would think that they would have run this "update" in the middle of the night rather than the middle of a work day.
Jul 17, 2012, 11:27 am
#70
Join Date: May 2011
Posts: 5,814
Looks like its just the site as the mobile site appears functional. We would've also heard something at the airports if SHARES was down.
Jul 17, 2012, 11:30 am
#73
Join Date: May 2011
Location: East Coast
Programs: Delta Platinum, United Silver, Marriott Titanium, Hyatt Globalist, Hilton Gold
Posts: 441
Maybe they are going put up a newly designed site.
Lets not get our hopes up, I think everyone would be content with just a functioning site at this point.
Lets not get our hopes up, I think everyone would be content with just a functioning site at this point.
Jul 17, 2012, 11:30 am
#74
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Have planes fallen out of the sky yet? NO.
So there's nothing to see here folks, move along. Just a minor hiccup. Ancillary system needed a reboot.
So there's nothing to see here folks, move along. Just a minor hiccup. Ancillary system needed a reboot.