Can't log into UA site (site back up @ ~1:08pm CST 7/17/12)
Jul 17, 2012, 4:27 pm
#167
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,511
And they are unlikely ever to do so. Call SQ directly to get those #s and then use them to find your reservations on the SQ website, which will then allow you to choose seats, "Book the Cook," and other fun things.
Jul 18, 2012, 10:10 am
#168
Join Date: Nov 2009
Location: 12 stops from ORD
Programs: UA, AA, DL
Posts: 992
An article from the Chicago Tribune in which UA explains what happened:
http://www.chicagotribune.com/busine...,3989165.story
http://www.chicagotribune.com/busine...,3989165.story
Jul 18, 2012, 11:46 pm
#169
Join Date: Dec 2010
Location: LAX/VNY (Hometown: CAK)
Programs: Hyatt Explorist, IHG Platinum, Bonvoy Gold, Regal Diamond
Posts: 743
An article from the Chicago Tribune in which UA explains what happened:
http://www.chicagotribune.com/busine...,3989165.story
http://www.chicagotribune.com/busine...,3989165.story
Jul 22, 2012, 8:20 pm
#172
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,146
Jul 23, 2012, 10:13 am
#173
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
UA responds to web site FUBAR
Here's a reply from 1K Voice to my note informing they had lost my >$1,000 C fare during the web site downtime. Looks like English is definitely a distant second language for this factotum. Where do people think this was outsourced to?
Dear Transportprof,
Please accept my apologies for the frustration you have expressed in United.
I regret to learn that as a result of our web site being down, you
booked reservations and will by flying on another carrier. Your
comments are important to United and will be useful in our ongoing efforts to make your experience online as streamlined and as simple as possible. Your feedback will be shared with our Website Administrator.
As you are a Premier 1K member of MileagePlus, you know us better than anyone, and we focus tremendously on your observations. With feedback such as yours we put together sets of improvements going forward. Our goals are to provide products and services that meet our guests' different expectations with particular focus on our elite customers.
Thank you for writing to us.
Regards,
Factotum
Dear Transportprof,
Please accept my apologies for the frustration you have expressed in United.
I regret to learn that as a result of our web site being down, you
booked reservations and will by flying on another carrier. Your
comments are important to United and will be useful in our ongoing efforts to make your experience online as streamlined and as simple as possible. Your feedback will be shared with our Website Administrator.
As you are a Premier 1K member of MileagePlus, you know us better than anyone, and we focus tremendously on your observations. With feedback such as yours we put together sets of improvements going forward. Our goals are to provide products and services that meet our guests' different expectations with particular focus on our elite customers.
Thank you for writing to us.
Regards,
Factotum