UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Sep 3, 2012, 3:44 am
#3871
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
You know better than this, as you have followed the thread. Plenty of people did multi city, and of course some of these were newbies. I know a few who did this and booked one ways and/or intra asia at saver level without ever seeing any higher price. That these people didnt get mulitple bookings is in itself a sign they did not know it was a mistake and tried to game the system.
Still think everyone knew it was a mistake but you raise a good point I didn't know about
Why not? One can put an award on hold, with insufficient miles, to allow time to buy, transfer, etc. the necessary miles. I searched for my most recent award (not the 4 Mile Island) with about 1,400 miles in my account, knowing I would move UR points in if I found what I was looking for.
My point in the last few posts is that I just don't believe anyone did not know this was a mistake. I just don't believe it!! Regardless of how my other posts have been taken, I don't think there was anything wrong w trying to take advantage of this. It was not dishonest, it was certainly not stealing. It was no more or no less then trying to take advantage of one of the numerous mistakes that pop up from time to time. I just fund it ludicrous that anyone would try to keep a straight face and say "I thought it was a sale"
. If some choose to fight UA on this (which I don't agree with but to each his own), then at least they should fight it on the merits (UA screwed up & they need to make it right or whatever). Don't try to fight it saying you didn't know cuz IMO that argument would get laughed out of any venue you try it in.
Last edited by FlyinHawaiian; Sep 3, 2012 at 4:48 am Reason: merge
Sep 3, 2012, 3:47 pm
#3872
Join Date: Dec 2011
Location: NYC
Posts: 1,393
Actually, I didn't know that but if that's how it was in multi city searches, I stand corrected
Still think everyone knew it was a mistake but you raise a good point I didn't know about
Of course they can. (I've done it myself). But you KNOW what the fare is going to be before you hold it. If you put a fare on hold that says 140,000 miles & all of a sudden it says 4 miles YOU GRAB IT cuz you KNOW it's a mistake.
My point in the last few posts is that I just don't believe anyone did not know this was a mistake. I just don't believe it!! Regardless of how my other posts have been taken, I don't think there was anything wrong w trying to take advantage of this. It was not dishonest, it was certainly not stealing. It was no more or no less then trying to take advantage of one of the numerous mistakes that pop up from time to time. I just fund it ludicrous that anyone would try to keep a straight face and say "I thought it was a sale". If some choose to fight UA on this (which I don't agree with but to each his own), then at least they should fight it on the merits (UA screwed up & they need to make it right or whatever). Don't try to fight it saying you didn't know cuz IMO that argument would get laughed out of any venue you try it in.
Still think everyone knew it was a mistake but you raise a good point I didn't know about
Of course they can. (I've done it myself). But you KNOW what the fare is going to be before you hold it. If you put a fare on hold that says 140,000 miles & all of a sudden it says 4 miles YOU GRAB IT cuz you KNOW it's a mistake.
My point in the last few posts is that I just don't believe anyone did not know this was a mistake. I just don't believe it!! Regardless of how my other posts have been taken, I don't think there was anything wrong w trying to take advantage of this. It was not dishonest, it was certainly not stealing. It was no more or no less then trying to take advantage of one of the numerous mistakes that pop up from time to time. I just fund it ludicrous that anyone would try to keep a straight face and say "I thought it was a sale"
. If some choose to fight UA on this (which I don't agree with but to each his own), then at least they should fight it on the merits (UA screwed up & they need to make it right or whatever). Don't try to fight it saying you didn't know cuz IMO that argument would get laughed out of any venue you try it in.While such a large reduction in cost seems odd to him, he assumes this is UA way of rewarding it's most frequent customers.
While the odds of this story actually happening are small, the intent of the DOT regulation is to protect him.
Sep 3, 2012, 4:49 pm
#3873
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
Of course the irony is that United would be rewarding the LEAST frequent customers (given the circumstance you illustrated!) The most frequent customers know better.
Sep 3, 2012, 5:43 pm
#3874
Join Date: Dec 2011
Location: NYC
Posts: 1,393
My understanding is that FTrs are the exception, not the rule.
Sep 4, 2012, 2:35 am
#3875
Suspended
Join Date: Sep 2009
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Posts: 3,360
And this is excactly why plenty of cases could have succeeded if taken to court. As there is no doubt there is a valid contract to start with, UA has the burden of prrof on an individual basis that the customer knew or should have known it was a mistake. And to prove that its not enough to say it was a low mileage price.
Sep 4, 2012, 4:48 am
#3876
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
Very true. The people I know who travel the most are usually the ones w millions of miles but no idea how to even use them. I find this very common w EK but I'm sure UA is the same
Sep 4, 2012, 9:34 am
#3877
formerly known as 2lovelife
Join Date: Dec 2000
Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat
Posts: 6,952
HOW IS IT EVEN RELEVANT THAT IT WAS A MISTAKE?
Of course it was a mistake.
Doesn't stop their obligations AFTER they've ticketed. Or is there some mysterious mistake clause in the contract of carriage that absolves them of theirobligation to honor tickets thaythey themselves have issued.
And why the condemnation from long time FTers for people who wish to fight the issue? The armchair moral majority and their constant banter is tiring. In fact, the anti-mistake fare crowd just seems to be repeating themselves, over, and over, and over, and over...
Of course it was a mistake.
Doesn't stop their obligations AFTER they've ticketed. Or is there some mysterious mistake clause in the contract of carriage that absolves them of theirobligation to honor tickets thaythey themselves have issued.
And why the condemnation from long time FTers for people who wish to fight the issue? The armchair moral majority and their constant banter is tiring. In fact, the anti-mistake fare crowd just seems to be repeating themselves, over, and over, and over, and over...
Sep 4, 2012, 10:48 am
#3878
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
HOW IS IT EVEN RELEVANT THAT IT WAS A MISTAKE?
Of course it was a mistake.
Doesn't stop their obligations AFTER they've ticketed. Or is there some mysterious mistake clause in the contract of carriage that absolves them of theirobligation to honor tickets thaythey themselves have issued.
And why the condemnation from long time FTers for people who wish to fight the issue? The armchair moral majority and their constant banter is tiring. In fact, the anti-mistake fare crowd just seems to be repeating themselves, over, and over, and over, and over...
Of course it was a mistake.
Doesn't stop their obligations AFTER they've ticketed. Or is there some mysterious mistake clause in the contract of carriage that absolves them of theirobligation to honor tickets thaythey themselves have issued.
And why the condemnation from long time FTers for people who wish to fight the issue? The armchair moral majority and their constant banter is tiring. In fact, the anti-mistake fare crowd just seems to be repeating themselves, over, and over, and over, and over...
Last edited by FlyinHawaiian; Sep 4, 2012 at 11:12 am Reason: multi-qoute
Sep 4, 2012, 10:58 am
#3879
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
Unlike most people, I read this entire thread. If you had done so you would have seen my post which explains why it matters. Under the law, if there is a mistake (as defined by the law), then there isn't an enforceable contract. So the issuance of the ticket becomes irrelevant.
Sep 4, 2012, 11:00 am
#3880
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,912
HOW IS IT EVEN RELEVANT THAT IT WAS A MISTAKE?
Of course it was a mistake.
Doesn't stop their obligations AFTER they've ticketed. Or is there some mysterious mistake clause in the contract of carriage that absolves them of theirobligation to honor tickets thaythey themselves have issued.
And why the condemnation from long time FTers for people who wish to fight the issue? The armchair moral majority and their constant banter is tiring. In fact, the anti-mistake fare crowd just seems to be repeating themselves, over, and over, and over, and over...
Of course it was a mistake.
Doesn't stop their obligations AFTER they've ticketed. Or is there some mysterious mistake clause in the contract of carriage that absolves them of theirobligation to honor tickets thaythey themselves have issued.
And why the condemnation from long time FTers for people who wish to fight the issue? The armchair moral majority and their constant banter is tiring. In fact, the anti-mistake fare crowd just seems to be repeating themselves, over, and over, and over, and over...
Sep 4, 2012, 3:12 pm
#3881
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Unlike most people, I read this entire thread. If you had done so you would have seen my post which explains why it matters. Under the law, if there is a mistake (as defined by the law), then there isn't an enforceable contract. So the issuance of the ticket becomes irrelevant.
Thats why it matters.
Last edited by travelkid; Sep 5, 2012 at 2:24 am Reason: typo
Sep 4, 2012, 3:22 pm
#3882
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Sep 4, 2012, 3:31 pm
#3883
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,029
The armchair moral majority and their constant banter is tiring.
Unlike most people, I read this entire thread. If you had done so you would have seen my post which explains why it matters. Under the law, if there is a mistake (as defined by the law), then there isn't an enforceable contract. So the issuance of the ticket becomes irrelevant.
I continue to see this as really very simple: treat UA here the same way that you would want to be treated if you had made an honest mistake.
Sep 4, 2012, 3:57 pm
#3885
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Join Date: Sep 2009
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Posts: 3,360
Did you miss my post? He is simply incorrect.
On what legal basis? Thats just not possible + would be a PR disaster.