UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Aug 29, 2012, 11:49 pm
#3841
Join Date: Jul 2004
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Didnt someone mention taking UA to Small Claims Court over this? What happened with that? Just curious. The 30 day mark should be around this time....
Aug 30, 2012, 2:50 am
#3843
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Im sure there will be some reports- but as there is no time-barring yet, people have likely been waiting for DOT still, and also the wheels of justice with bureacracy move slowly.
Aug 30, 2012, 5:39 am
#3844
formerly known as 2lovelife
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I sure wouldn't.
Aug 30, 2012, 5:56 am
#3845
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Aug 31, 2012, 12:42 pm
#3847
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Not if they settle w a non disclosure agreement.
What I think SEANthePILOT was saying that if UA quietly approached certain people & said you can use your tkts but you must sign this non disc agreement & you can't tell anyone, then we would never know but I find that hard to swallow as a) I don't know why UA would allow any more use of these tkts & if thy did, I doubt it would stay quiet
What I think SEANthePILOT was saying that if UA quietly approached certain people & said you can use your tkts but you must sign this non disc agreement & you can't tell anyone, then we would never know but I find that hard to swallow as a) I don't know why UA would allow any more use of these tkts & if thy did, I doubt it would stay quiet
Aug 31, 2012, 12:43 pm
#3848
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
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Aug 31, 2012, 6:11 pm
#3849
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That is interesting. Because according to one of my sources they already reinstated the tickets for everyone (under an NDA) *except* the people who joined the private Google group.
(Okay, I am totally joking, but I can't wait for this rumor to get to the Google group.)
(Okay, I am totally joking, but I can't wait for this rumor to get to the Google group.)
Aug 31, 2012, 7:54 pm
#3850
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. I wonder what's happening w that.
Aug 31, 2012, 8:40 pm
#3851
Join Date: Jan 2009
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You probably missed it in this long thread. The official response is that they cancelled all of the reservations except for the people who were booked to travel within the first few days.
There are unconfirmed stories (I think from only one poster, and that person didn't actually fly) that a very few other people were also allowed to travel.
There are unconfirmed stories (I think from only one poster, and that person didn't actually fly) that a very few other people were also allowed to travel.
What if any are the subsequent confirmed "official replies" from UA for any of the DOT complaints or people who contacted them directly?
I read a few of them above, but mostly there has been silence
Sep 1, 2012, 2:54 am
#3852
Join Date: Oct 2007
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That's the answer, silence. The DOT has already said they don't answer individual complaints. It looks like they forward them to the airline & ask the airline to respond. UA has been responding with the same answer they gave originally, that the tkts were cancelled cuz not enough miles were charged, etc, etc, etc. it is apparent that the DOT could have made UA do more but chose not to. Unless I'm missing something, as far as the DOT is concerned they are done & have no intention of making UA honor anything.
Sep 1, 2012, 5:21 am
#3853
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I have friends and clients in the process of filing for SCC as we speak- in different EU countries. Purely on basis of contract law. DOT regs wil just be an argument, but most is centered around contract law and mistake.
CoC is not necessarily enforceable vs consumers.
I have guys who booked, paid and flew positioning flights to HKG only to IDB. No pre cancellation. Others booked intra Asia saver one ways not even in F and had it cancelled. These are non mileage pros who just recently signed up for a few CCs just to receive 100s of K of miles and points and suite upgrades for free! How could they know when UA gave them 1000 free sign up miles that the 4 miles sale was not some equivalent new customer bonus. Or even what value a mile had? Some of these cases they saved only some 10K of miles. Hard for UA to draw a line so they cancel all and hope for the best. But these are cases that are likely to succeed in court- in some jurisdictions.
And max level for SCC some places can be almost 25K$. Some SCC dont even have legal staff, so its a pure lottery. Do you think the laymen will side with a well spoken honest customer or a big faceless corp screaming mistake? Lots of interesting papers to be recovered. In itself a reason for UA to settle.
The risk and cost with such cases is so high for UA that 90%++ will be settled with vouchers early. Appeal options are limited, as well as the chance to recover expenses. I could give examples where the corp can not get under 20K$ in expenses + trouble and risk, where the customer risk only his time (if he doesnt hire a lawyer), research and a few hundred dollars.
It will end up with a dozen NDAs, and maybe some local court decisions in strange languages not easily available. After all far cheaper for UA than to honor all.
What I probably could do down the line, have these things verified by a few trusted FTers so you believe the stories. There is nothing preventing one from posting in full pre NDA of course. And if you have announced your minimum settlement you dont have to be Einstein to know what happened when nothing is announced due to NDA.
Good luck to everyone^
CoC is not necessarily enforceable vs consumers.
I have guys who booked, paid and flew positioning flights to HKG only to IDB. No pre cancellation. Others booked intra Asia saver one ways not even in F and had it cancelled. These are non mileage pros who just recently signed up for a few CCs just to receive 100s of K of miles and points and suite upgrades for free! How could they know when UA gave them 1000 free sign up miles that the 4 miles sale was not some equivalent new customer bonus. Or even what value a mile had? Some of these cases they saved only some 10K of miles. Hard for UA to draw a line so they cancel all and hope for the best. But these are cases that are likely to succeed in court- in some jurisdictions.
And max level for SCC some places can be almost 25K$. Some SCC dont even have legal staff, so its a pure lottery. Do you think the laymen will side with a well spoken honest customer or a big faceless corp screaming mistake? Lots of interesting papers to be recovered. In itself a reason for UA to settle.
The risk and cost with such cases is so high for UA that 90%++ will be settled with vouchers early. Appeal options are limited, as well as the chance to recover expenses. I could give examples where the corp can not get under 20K$ in expenses + trouble and risk, where the customer risk only his time (if he doesnt hire a lawyer), research and a few hundred dollars.
It will end up with a dozen NDAs, and maybe some local court decisions in strange languages not easily available. After all far cheaper for UA than to honor all.
What I probably could do down the line, have these things verified by a few trusted FTers so you believe the stories. There is nothing preventing one from posting in full pre NDA of course. And if you have announced your minimum settlement you dont have to be Einstein to know what happened when nothing is announced due to NDA.
Good luck to everyone^
Sep 1, 2012, 6:47 am
#3854
Join Date: Apr 2010
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Seems reasonable to me!!!
I love this thread!!!
Sep 1, 2012, 8:50 am
#3855
Join Date: Oct 2006
Posts: 15
interesting article
http://www.nypost.com/p/news/local/c...WxjT9JMy6zGYkJ
bottom line: when the company screws up, its the company's fault... not the customers.
(i write this from europe, where i paid more money NOT to fly UA from Chicago bc of their thievery).
bottom line: when the company screws up, its the company's fault... not the customers.
(i write this from europe, where i paid more money NOT to fly UA from Chicago bc of their thievery).