[NOW EXPIRED]: SQ releasing almost all F award (O)
Sep 8, 2012, 12:56 pm
#1561
Join Date: Aug 2000
Location: Arlington VA
Posts: 127
Cricketeer, I've been looking for 3 seats in SQ J on ua.com for a while, with no luck. What dates and in what class and what routing are you talking about? Preferably, I'd like to find SQ1 from SFO-HKG in July or Aug next summer. If nothing shows up on line, how are people's experience getting 3 SQ seats in J through phone res?
Sep 8, 2012, 1:42 pm
#1562
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
You can find availability for SQ Y online. There is also availability for regional J, through it seems that you need to book via the phone.
Sep 8, 2012, 1:54 pm
#1563
Join Date: Jul 2009
Location: Alberta, Canada
Programs: Aeroplan
Posts: 1,013
Sep 8, 2012, 2:04 pm
#1564
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
Sep 8, 2012, 3:05 pm
#1565
Join Date: Aug 2000
Location: Arlington VA
Posts: 127
If not SQ1, has anyone had any luck with J availability on any other N Am routes?
Sep 8, 2012, 3:21 pm
#1567
Join Date: Jul 2009
Location: Alberta, Canada
Programs: Aeroplan
Posts: 1,013
Maybe a mod could put an [Expired] or some other tag in the title to prevent any further confusion.
Sep 8, 2012, 4:47 pm
#1568
Join Date: Jun 2009
Location: Arizona
Programs: IHG Platinum, Hyatt Platinum, SPG Gold, Club Carlson Gold, AA, WN, UA, US, WN, BA.
Posts: 87
I am flying SQ 2 HKG-SFO in February and the equipment was switched to an A380, thus I am in suites class. My wife and I were the only two booked in the cabin and were in seats 2C/2D up until today. However, I got a notification via Award Wallet that my seats were changed and we are now in 3C/3D. Seats 2C/2D are also showing as occupied as I wanted to change it back to row 2. Is it possible that SQ went in and changed our assigned seats for us and if so, for what reason?
Sep 8, 2012, 5:03 pm
#1569
Join Date: Mar 2005
Location: Calgary
Programs: A Few
Posts: 2,339
I am flying SQ 2 HKG-SFO in February and the equipment was switched to an A380, thus I am in suites class. My wife and I were the only two booked in the cabin and were in seats 2C/2D up until today. However, I got a notification via Award Wallet that my seats were changed and we are now in 3C/3D. Seats 2C/2D are also showing as occupied as I wanted to change it back to row 2. Is it possible that SQ went in and changed our assigned seats for us and if so, for what reason?
Sep 8, 2012, 5:19 pm
#1570
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
I am flying SQ 2 HKG-SFO in February and the equipment was switched to an A380, thus I am in suites class. My wife and I were the only two booked in the cabin and were in seats 2C/2D up until today. However, I got a notification via Award Wallet that my seats were changed and we are now in 3C/3D. Seats 2C/2D are also showing as occupied as I wanted to change it back to row 2. Is it possible that SQ went in and changed our assigned seats for us and if so, for what reason?
Sep 10, 2012, 7:33 am
#1571
Join Date: Aug 2010
Location: Boston
Programs: HHonors Diamond, Marriott Platinum, United 1K,
Posts: 209
What should I do?
Both United and Singapore are saying I no longer have a ticket for my Singapore Airlines first class leg?
I booked MUC-SIN in first for April 2013. I booked it on the phone on July 8th with a United rep. On the 9th, a different United rep got me seat assignments for all flight legs for this trip, and she confirmed everything was good to go with my reservation. The flight also showed as ticketed and confirmed on the United website as well as the email confirmation.
Yesterday, when I called to get a booking reference, the United phone representative said "Singapore has changed the MUC-SIN leg to unconfirmed" and that they could only book my in economy. I said this was unacceptable, since I had a confirmed first booking, and the CSR said she'd have to escalate it to a supervisor who wasn't working until the next day.
I then called Singapore. At first the rep said he couldn't see the MUC-SIN leg at all. When I asked him to search by ticket number, he said the MUC-SIN leg showed on the ticket; however, it was not showing as booked, so it wasn't a valid leg until United reinstated it.
I'm having trouble understanding the difference between the terms "ticketed" and "booked," and don't understand why the flight is no longer valid.
I'm also pissed United didn't tell me about this, since the Singapore CSR said, had I not asked, I would have arrived in MUC and then would not have been allowed to continue onto SIN because that part of the ticket was no longer valid.
I paid for the ticket, had both the money and miles deducted, and had everything confirmed, so I'm not sure what I should do. Does this violate DOT 14 CFR 399.84 (Price Advertising) or DOT 14 CFR 399.88 or 399.89 (Post Purchase Price Increases)?
Both United and Singapore are saying I no longer have a ticket for my Singapore Airlines first class leg?
I booked MUC-SIN in first for April 2013. I booked it on the phone on July 8th with a United rep. On the 9th, a different United rep got me seat assignments for all flight legs for this trip, and she confirmed everything was good to go with my reservation. The flight also showed as ticketed and confirmed on the United website as well as the email confirmation.
Yesterday, when I called to get a booking reference, the United phone representative said "Singapore has changed the MUC-SIN leg to unconfirmed" and that they could only book my in economy. I said this was unacceptable, since I had a confirmed first booking, and the CSR said she'd have to escalate it to a supervisor who wasn't working until the next day.
I then called Singapore. At first the rep said he couldn't see the MUC-SIN leg at all. When I asked him to search by ticket number, he said the MUC-SIN leg showed on the ticket; however, it was not showing as booked, so it wasn't a valid leg until United reinstated it.
I'm having trouble understanding the difference between the terms "ticketed" and "booked," and don't understand why the flight is no longer valid.
I'm also pissed United didn't tell me about this, since the Singapore CSR said, had I not asked, I would have arrived in MUC and then would not have been allowed to continue onto SIN because that part of the ticket was no longer valid.
I paid for the ticket, had both the money and miles deducted, and had everything confirmed, so I'm not sure what I should do. Does this violate DOT 14 CFR 399.84 (Price Advertising) or DOT 14 CFR 399.88 or 399.89 (Post Purchase Price Increases)?
Sep 10, 2012, 7:42 am
#1572
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
What should I do?
Both United and Singapore are saying I no longer have a ticket for my Singapore Airlines first class leg?
I booked MUC-SIN in first for April 2013. I booked it on the phone on July 8th with a United rep. On the 9th, a different United rep got me seat assignments for all flight legs for this trip, and she confirmed everything was good to go with my reservation. The flight also showed as ticketed and confirmed on the United website as well as the email confirmation.
Yesterday, when I called to get a booking reference, the United phone representative said "Singapore has changed the MUC-SIN leg to unconfirmed" and that they could only book my in economy. I said this was unacceptable, since I had a confirmed first booking, and the CSR said she'd have to escalate it to a supervisor who wasn't working until the next day.
I then called Singapore. At first the rep said he couldn't see the MUC-SIN leg at all. When I asked him to search by ticket number, he said the MUC-SIN leg showed on the ticket; however, it was not showing as booked, so it wasn't a valid leg until United reinstated it.
I'm having trouble understanding the difference between the terms "ticketed" and "booked," and don't understand why the flight is no longer valid.
I'm also pissed United didn't tell me about this, since the Singapore CSR said, had I not asked, I would have arrived in MUC and then would not have been allowed to continue onto SIN because that part of the ticket was no longer valid.
I paid for the ticket, had both the money and miles deducted, and had everything confirmed, so I'm not sure what I should do. Does this violate DOT 14 CFR 399.84 (Price Advertising) or DOT 14 CFR 399.88 or 399.89 (Post Purchase Price Increases)?
Both United and Singapore are saying I no longer have a ticket for my Singapore Airlines first class leg?
I booked MUC-SIN in first for April 2013. I booked it on the phone on July 8th with a United rep. On the 9th, a different United rep got me seat assignments for all flight legs for this trip, and she confirmed everything was good to go with my reservation. The flight also showed as ticketed and confirmed on the United website as well as the email confirmation.
Yesterday, when I called to get a booking reference, the United phone representative said "Singapore has changed the MUC-SIN leg to unconfirmed" and that they could only book my in economy. I said this was unacceptable, since I had a confirmed first booking, and the CSR said she'd have to escalate it to a supervisor who wasn't working until the next day.
I then called Singapore. At first the rep said he couldn't see the MUC-SIN leg at all. When I asked him to search by ticket number, he said the MUC-SIN leg showed on the ticket; however, it was not showing as booked, so it wasn't a valid leg until United reinstated it.
I'm having trouble understanding the difference between the terms "ticketed" and "booked," and don't understand why the flight is no longer valid.
I'm also pissed United didn't tell me about this, since the Singapore CSR said, had I not asked, I would have arrived in MUC and then would not have been allowed to continue onto SIN because that part of the ticket was no longer valid.
I paid for the ticket, had both the money and miles deducted, and had everything confirmed, so I'm not sure what I should do. Does this violate DOT 14 CFR 399.84 (Price Advertising) or DOT 14 CFR 399.88 or 399.89 (Post Purchase Price Increases)?
Sep 10, 2012, 10:42 am
#1573
Join Date: Aug 2010
Location: Boston
Programs: HHonors Diamond, Marriott Platinum, United 1K,
Posts: 209
I'm focusing on United because United sold me the ticket, and so my contract is with them. They can blame anyone or anything they want in their processes and/or their partners', but that won't change the fact that they are the one's who are responsible for resolving it. Singapore certainly isn't going to help.
Sep 10, 2012, 12:15 pm
#1574
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
When an agent made seat assignments for me the day after booking and I received an email saying the flights were ticketed and confirmed, I thought that was a pretty good reason to assume everything was okay.
I'm focusing on United because United sold me the ticket, and so my contract is with them. They can blame anyone or anything they want in their processes and/or their partners', but that won't change the fact that they are the one's who are responsible for resolving it. Singapore certainly isn't going to help.
I'm focusing on United because United sold me the ticket, and so my contract is with them. They can blame anyone or anything they want in their processes and/or their partners', but that won't change the fact that they are the one's who are responsible for resolving it. Singapore certainly isn't going to help.
People here love to talk about "contracts" but many don't understand what the contracts even say (I'm not speaking about you). Yes, UA sold you a tkt from MUC-SIN & they are responsible for making good on that. But no where on any tkt does it guarantee a certain flight or even time. Yes, you can reserve certain flights & times but they are subject to change. You might get more help with EU regs but they will tell you your fight is with SQ. Also Unfortunatly, you already know there is a problem so have time to fix it
Last edited by chinatraderjmr; Sep 10, 2012 at 12:21 pm
Sep 10, 2012, 1:32 pm
#1575
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
What should I do?
Both United and Singapore are saying I no longer have a ticket for my Singapore Airlines first class leg?
I booked MUC-SIN in first for April 2013. I booked it on the phone on July 8th with a United rep. On the 9th, a different United rep got me seat assignments for all flight legs for this trip, and she confirmed everything was good to go with my reservation. The flight also showed as ticketed and confirmed on the United website as well as the email confirmation.
Yesterday, when I called to get a booking reference, the United phone representative said "Singapore has changed the MUC-SIN leg to unconfirmed" and that they could only book my in economy. I said this was unacceptable, since I had a confirmed first booking, and the CSR said she'd have to escalate it to a supervisor who wasn't working until the next day.
I then called Singapore. At first the rep said he couldn't see the MUC-SIN leg at all. When I asked him to search by ticket number, he said the MUC-SIN leg showed on the ticket; however, it was not showing as booked, so it wasn't a valid leg until United reinstated it.
I'm having trouble understanding the difference between the terms "ticketed" and "booked," and don't understand why the flight is no longer valid.
I'm also pissed United didn't tell me about this, since the Singapore CSR said, had I not asked, I would have arrived in MUC and then would not have been allowed to continue onto SIN because that part of the ticket was no longer valid.
I paid for the ticket, had both the money and miles deducted, and had everything confirmed, so I'm not sure what I should do. Does this violate DOT 14 CFR 399.84 (Price Advertising) or DOT 14 CFR 399.88 or 399.89 (Post Purchase Price Increases)?
Both United and Singapore are saying I no longer have a ticket for my Singapore Airlines first class leg?
I booked MUC-SIN in first for April 2013. I booked it on the phone on July 8th with a United rep. On the 9th, a different United rep got me seat assignments for all flight legs for this trip, and she confirmed everything was good to go with my reservation. The flight also showed as ticketed and confirmed on the United website as well as the email confirmation.
Yesterday, when I called to get a booking reference, the United phone representative said "Singapore has changed the MUC-SIN leg to unconfirmed" and that they could only book my in economy. I said this was unacceptable, since I had a confirmed first booking, and the CSR said she'd have to escalate it to a supervisor who wasn't working until the next day.
I then called Singapore. At first the rep said he couldn't see the MUC-SIN leg at all. When I asked him to search by ticket number, he said the MUC-SIN leg showed on the ticket; however, it was not showing as booked, so it wasn't a valid leg until United reinstated it.
I'm having trouble understanding the difference between the terms "ticketed" and "booked," and don't understand why the flight is no longer valid.
I'm also pissed United didn't tell me about this, since the Singapore CSR said, had I not asked, I would have arrived in MUC and then would not have been allowed to continue onto SIN because that part of the ticket was no longer valid.
I paid for the ticket, had both the money and miles deducted, and had everything confirmed, so I'm not sure what I should do. Does this violate DOT 14 CFR 399.84 (Price Advertising) or DOT 14 CFR 399.88 or 399.89 (Post Purchase Price Increases)?