[NOW EXPIRED]: SQ releasing almost all F award (O)
Aug 15, 2012, 9:41 am
#1471
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
The slight risk you run is the usual one (these days) of running into an incompetent UA CSR or a CSR otherwise flumoxed by UA's IT systems. So try to first assure if the CSR is minimally competent by simply asking him/her to check whether the flight you want to change to is available for award travel. If the CSR sounds ok, proceed. (If not, do the usual thing of politely ending the call and trying again.) Then after making the change, stay on the line with the CSR to see whether the changed itinerary comes through via email and appears when you refresh your reservations page. (Both should happen almost instantly.) Then double check with SQ to make sure everything still looks good from their end.
Paranoid, I know, but you really can't be too careful with UA these days.
Aug 15, 2012, 9:54 am
#1472
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,454
Made multiple changes to an itin with SQ segs booked during the 'bonanza'. No issues whatsoever with the SQ flights, flew the itin last month.
Aug 15, 2012, 4:29 pm
#1473
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,321
One slight issue that arose for me but was fixed:
Flying SQ SIN-HKG-SFO in F, connecting in SFO back home to NY.
Originally, no saver seats were available in F on the three-class SFO-JFK (ps) flight, so I was put in first on the 2-cabin SFO-EWR.
I saw saver award space opened in F on SFO-JFK, and called, and she told me I only had a business class ticket so could not switch to a first class flight. I explained that I had paid the 70k redemption rate, so it was a first class ticket and should work fine. She argued with me for a while, put me on hold for 20 minutes, and told me I was right, and she had been confused by the "R" class on my SQ flight.
(And yes I know the ps flight will likely lose 3-cabin before I fly, but it will have flatbeds up front as opposed to regular domestic first on pm-CO SFO-EWR)
Flying SQ SIN-HKG-SFO in F, connecting in SFO back home to NY.
Originally, no saver seats were available in F on the three-class SFO-JFK (ps) flight, so I was put in first on the 2-cabin SFO-EWR.
I saw saver award space opened in F on SFO-JFK, and called, and she told me I only had a business class ticket so could not switch to a first class flight. I explained that I had paid the 70k redemption rate, so it was a first class ticket and should work fine. She argued with me for a while, put me on hold for 20 minutes, and told me I was right, and she had been confused by the "R" class on my SQ flight.
(And yes I know the ps flight will likely lose 3-cabin before I fly, but it will have flatbeds up front as opposed to regular domestic first on pm-CO SFO-EWR)
Aug 15, 2012, 5:12 pm
#1474
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
Not exactly on point to your question, but I had no problem having UA change the onward TG legs of a trip that started with SQ HKG-SFO (on SQ 1 in February).
The slight risk you run is the usual one (these days) of running into an incompetent UA CSR or a CSR otherwise flumoxed by UA's IT systems. So try to first assure if the CSR is minimally competent by simply asking him/her to check whether the flight you want to change to is available for award travel. If the CSR sounds ok, proceed. (If not, do the usual thing of politely ending the call and trying again.) Then after making the change, stay on the line with the CSR to see whether the changed itinerary comes through via email and appears when you refresh your reservations page. (Both should happen almost instantly.) Then double check with SQ to make sure everything still looks good from their end.
Paranoid, I know, but you really can't be too careful with UA these days.
Aug 15, 2012, 5:33 pm
#1475
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
OK, seemed to have navigated the gauntlet successfully. Instead of a 6a departure from GRR and a 9 hour lay over (flying an ERJ no less), I can now sleep in and catch a 10:30 to CLE and an F seat from CLE to IAH, getting there a 2:30p. much much better and all the emails confirm they didnt screw up the SQ flight. Thanks to the Tampa center....Original UA peeps!
Aug 16, 2012, 6:24 pm
#1476
Join Date: Dec 2011
Location: Sonoma County, CA
Programs: UA 1K
Posts: 17
Strange Inconsistencies
I got an F award ticket in late October on SQ1/2. I received an email from UA saying there was a change. Instead of leaving around 1am, it now leaves around 11:30pm (previous day).
I checked my reservation on UA and that's what it shows. I checked the reservation on SQ website and that is what it shows. I then decided to change my seats and that's fine, too.
The strange thing is that SQ's mobile app on my Android phone still shows the old (original) times, while the iOS SQ mobile app on my Ipod show the updated departure time and seat assignments. Both apps are up-to-date. I'd read that it's not uncommon for the mobile app to not be the same as the web site, but I had never heard of the same app giving different info depending on what platform the app is installed on.
Any ideas why the 2 apps don't agree?
I checked my reservation on UA and that's what it shows. I checked the reservation on SQ website and that is what it shows. I then decided to change my seats and that's fine, too.
The strange thing is that SQ's mobile app on my Android phone still shows the old (original) times, while the iOS SQ mobile app on my Ipod show the updated departure time and seat assignments. Both apps are up-to-date. I'd read that it's not uncommon for the mobile app to not be the same as the web site, but I had never heard of the same app giving different info depending on what platform the app is installed on.
Any ideas why the 2 apps don't agree?
Aug 16, 2012, 11:59 pm
#1477
Join Date: Feb 2006
Location: SF Bay Area
Programs: 1P, AA EXP, SPG Gold
Posts: 1,491
I got an F award ticket in late October on SQ1/2. I received an email from UA saying there was a change. Instead of leaving around 1am, it now leaves around 11:30pm (previous day).
I checked my reservation on UA and that's what it shows. I checked the reservation on SQ website and that is what it shows. I then decided to change my seats and that's fine, too.
The strange thing is that SQ's mobile app on my Android phone still shows the old (original) times, while the iOS SQ mobile app on my Ipod show the updated departure time and seat assignments. Both apps are up-to-date. I'd read that it's not uncommon for the mobile app to not be the same as the web site, but I had never heard of the same app giving different info depending on what platform the app is installed on.
Any ideas why the 2 apps don't agree?
I checked my reservation on UA and that's what it shows. I checked the reservation on SQ website and that is what it shows. I then decided to change my seats and that's fine, too.
The strange thing is that SQ's mobile app on my Android phone still shows the old (original) times, while the iOS SQ mobile app on my Ipod show the updated departure time and seat assignments. Both apps are up-to-date. I'd read that it's not uncommon for the mobile app to not be the same as the web site, but I had never heard of the same app giving different info depending on what platform the app is installed on.
Any ideas why the 2 apps don't agree?
Aug 17, 2012, 3:39 pm
#1478
Join Date: Dec 2011
Location: Sonoma County, CA
Programs: UA 1K
Posts: 17
No, that's not it. The Android SQ app apparently is not the same as the iOS SQ app. The reservation details are not the same between the two.
Aug 18, 2012, 1:47 pm
#1479
Join Date: Nov 2000
Location: San Francisco
Programs: 1K 2.2MM
Posts: 2,352
I got an F award ticket in late October on SQ1/2. I received an email from UA saying there was a change. Instead of leaving around 1am, it now leaves around 11:30pm (previous day).
I checked my reservation on UA and that's what it shows. I checked the reservation on SQ website and that is what it shows. I then decided to change my seats and that's fine, too.
The strange thing is that SQ's mobile app on my Android phone still shows the old (original) times, while the iOS SQ mobile app on my Ipod show the updated departure time and seat assignments. Both apps are up-to-date. I'd read that it's not uncommon for the mobile app to not be the same as the web site, but I had never heard of the same app giving different info depending on what platform the app is installed on.
Any ideas why the 2 apps don't agree?
I checked my reservation on UA and that's what it shows. I checked the reservation on SQ website and that is what it shows. I then decided to change my seats and that's fine, too.
The strange thing is that SQ's mobile app on my Android phone still shows the old (original) times, while the iOS SQ mobile app on my Ipod show the updated departure time and seat assignments. Both apps are up-to-date. I'd read that it's not uncommon for the mobile app to not be the same as the web site, but I had never heard of the same app giving different info depending on what platform the app is installed on.
Any ideas why the 2 apps don't agree?
Aug 18, 2012, 2:15 pm
#1480
Join Date: Dec 2009
Location: ICT
Programs: AA ExP
Posts: 1,860
This happened to me too and I just noticed a different change. My time are corrected on the mobile site, when I log into singapore.com site it says these tickets are issued by another airline and we can't access them (yes, i am using the SQ locator that works on the mobile site) But the bigger issue that concerns me is that now United reservation web site shows them as R business bookings, but I booked FC. Mobile site still shows my FC seat assignments. This is screwed up? Should I ignore or cal SQ and/or United? I hate to call attention...
The only reason United.com is misdisplaying it is because R is the upgraded Business Class bucket on United. Nothing to worry about.
Aug 18, 2012, 3:15 pm
#1481
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
One slight issue that arose for me but was fixed:
Flying SQ SIN-HKG-SFO in F, connecting in SFO back home to NY.
Originally, no saver seats were available in F on the three-class SFO-JFK (ps) flight, so I was put in first on the 2-cabin SFO-EWR.
I saw saver award space opened in F on SFO-JFK, and called, and she told me I only had a business class ticket so could not switch to a first class flight. I explained that I had paid the 70k redemption rate, so it was a first class ticket and should work fine. She argued with me for a while, put me on hold for 20 minutes, and told me I was right, and she had been confused by the "R" class on my SQ flight.
(And yes I know the ps flight will likely lose 3-cabin before I fly, but it will have flatbeds up front as opposed to regular domestic first on pm-CO SFO-EWR)
Flying SQ SIN-HKG-SFO in F, connecting in SFO back home to NY.
Originally, no saver seats were available in F on the three-class SFO-JFK (ps) flight, so I was put in first on the 2-cabin SFO-EWR.
I saw saver award space opened in F on SFO-JFK, and called, and she told me I only had a business class ticket so could not switch to a first class flight. I explained that I had paid the 70k redemption rate, so it was a first class ticket and should work fine. She argued with me for a while, put me on hold for 20 minutes, and told me I was right, and she had been confused by the "R" class on my SQ flight.
(And yes I know the ps flight will likely lose 3-cabin before I fly, but it will have flatbeds up front as opposed to regular domestic first on pm-CO SFO-EWR)
Aug 18, 2012, 5:36 pm
#1482
Join Date: Nov 2010
Location: NYC
Programs: AA EXP, Hilton GLD, Marriott Plat, NEXUS/GE
Posts: 2,872
You're subject to the mercy of equipment swaps and schedule changes if you're hoping that your PMCO 752 will stick. For all of these recent troubles, United seems to be doing a decent job having the p.s. planes flying the p.s routes.
Aug 21, 2012, 7:27 pm
#1483
Join Date: Mar 2005
Posts: 153
Hi All
Please advise: Was booked SFO-SIN in O class, received email from United of time change and equipment change(aircraft changed from 777w to a-380) I was downgraded to Business class although I had confirmed First class, called United and they said there is nothing they can do? Business is better than economy considering how hard it is to get availability on Singapore.
United claim it is not their fault, its Singapore, I told them I just want what I booked, I did not ask for any changes, therefore they need to honor the contract which was made 6 weeks ago.
thanks for any insight, much appreciated, once again Thanks to the op for letting us know about this once in a lifetime .
=FlyerChrisK;19148897]You're subject to the mercy of equipment swaps and schedule changes if you're hoping that your PMCO 752 will stick. For all of these recent troubles, United seems to be doing a decent job having the p.s. planes flying the p.s routes.[/QUOTE]
United claim it is not their fault, its Singapore, I told them I just want what I booked, I did not ask for any changes, therefore they need to honor the contract which was made 6 weeks ago.
thanks for any insight, much appreciated, once again Thanks to the op for letting us know about this once in a lifetime .
=FlyerChrisK;19148897]You're subject to the mercy of equipment swaps and schedule changes if you're hoping that your PMCO 752 will stick. For all of these recent troubles, United seems to be doing a decent job having the p.s. planes flying the p.s routes.[/QUOTE]
Aug 21, 2012, 7:33 pm
#1484
Join Date: Dec 2009
Location: ICT
Programs: AA ExP
Posts: 1,860
Please advise: Was booked SFO-SIN in O class, received email from United of time change and equipment change(aircraft changed from 777w to a-380) I was downgraded to Business class although I had confirmed First class, called United and they said there is nothing they can do? Business is better than economy considering how hard it is to get availability on Singapore.
United claim it is not their fault, its Singapore, I told them I just want what I booked, I did not ask for any changes, therefore they need to honor the contract which was made 6 weeks ago.
thanks for any insight, much appreciated, once again Thanks to the op for letting us know about this once in a lifetime .
United claim it is not their fault, its Singapore, I told them I just want what I booked, I did not ask for any changes, therefore they need to honor the contract which was made 6 weeks ago.
thanks for any insight, much appreciated, once again Thanks to the op for letting us know about this once in a lifetime .
Aug 21, 2012, 7:34 pm
#1485
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Please advise: Was booked SFO-SIN in O class, received email from United of time change and equipment change(aircraft changed from 777w to a-380) I was downgraded to Business class although I had confirmed First class, called United and they said there is nothing they can do? Business is better than economy considering how hard it is to get availability on Singapore.
United claim it is not their fault, its Singapore, I told them I just want what I booked, I did not ask for any changes, therefore they need to honor the contract which was made 6 weeks ago.
thanks for any insight, much appreciated, once again Thanks to the op for letting us know about this once in a lifetime .
=FlyerChrisK;19148897]You're subject to the mercy of equipment swaps and schedule changes if you're hoping that your PMCO 752 will stick. For all of these recent troubles, United seems to be doing a decent job having the p.s. planes flying the p.s routes.
United claim it is not their fault, its Singapore, I told them I just want what I booked, I did not ask for any changes, therefore they need to honor the contract which was made 6 weeks ago.
thanks for any insight, much appreciated, once again Thanks to the op for letting us know about this once in a lifetime .
=FlyerChrisK;19148897]You're subject to the mercy of equipment swaps and schedule changes if you're hoping that your PMCO 752 will stick. For all of these recent troubles, United seems to be doing a decent job having the p.s. planes flying the p.s routes.
Once again, how do you know that you are downgraded to Business? Are you seeing R as the booking code? If so, you are fine. That is Suites class on SQ. United uses it as upgraded business so it is simply a display error (UA doesn't understand that R is Suites on SQ). Go to sq.com or call and get your A380 Suite seats selected and enjoy!