"This is not a Boarding Pass" - What is required for international online checkin?
Oct 28, 2014, 10:14 pm
#301
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
... I ran through the check-in again on my IOS 8 iPhone App and received a similar message, but along with that there was an invitation to add her passport by taking a picture of it with the iPhone camera. Sure, I said. The camera turned on...there were brackets to properly locate her passport in the camera window....it snapped....asked me to confirm the info on the passport...then said it would take up to five minutes to verify. Lo and behold, after about 3 or 4 minutes, it said passport was verified and we were able to pull up a mobile boarding pass and print out a paper one.
Score a few points for Apple, UA, and technology in general!!!!!
Score a few points for Apple, UA, and technology in general!!!!!
Oct 28, 2014, 10:29 pm
#302
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
UA, Apple, scanned photos, AirBnB ...
doesn't excuse UA from locking me out of online checkin for three years despite flying international and scanning passport at least four times a year
Probably won't be able to checkin online for another three after this post
doesn't excuse UA from locking me out of online checkin for three years despite flying international and scanning passport at least four times a year
Probably won't be able to checkin online for another three after this post
Oct 28, 2014, 10:34 pm
#303
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,886
Yeah, I don't exactly get a warm, fuzzy feeling trusting Apple with any of my data.
Oct 28, 2014, 10:59 pm
#304
Join Date: Feb 2001
Location: Wesseling, NRW, Germany
Programs: UA *S , MR LT Titanium, HH Diamond, Hertz PC
Posts: 3,940
So whenever I have a reservation that has the middle-name in it (when booked through united.com as my middle-initial is stored in my profile) I am unable to checkin online, however when it is not (booked on an OTA) the checkin works like charm...obviously the photo of your passport helps in this situation.
Greetings - Dirk
Oct 29, 2014, 8:52 am
#305
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Exactly what is the purpose of this charade? Are they truly too scared to programmatically figure out that someone with an EU passport and ARC can freely enter all EU countries, as well as USA and most countries in Asia that aren't PRC?
It also means that LH can never check me in, either.
ETA and there is no mismatch of any information in passport, ARC and GE with my ticket information or reservation information.
Oct 29, 2014, 9:17 am
#306
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
As noted in other threads, I was able to check in with both PMUA and PMCO using same passport.
Then one day magically was able to check in online
We'll see if trend continues in November
Nov 29, 2014, 12:13 pm
#308
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
Won't let me check in for a BOM flight tomorrow. They saw this passport a few weeks ago and they have seen my Visa for there a few times, once this year. Is it that you always have to check in in person for VISA required countries? I have a multi year/entry for India, previously I had only single year ones and I can understand that they want to see it then, but they've seen this visa before.
I tried to check in on the app and it didn't prompt me to photograph anything.
I tried to check in on the app and it didn't prompt me to photograph anything.
Last edited by PushingTin; Nov 29, 2014 at 12:23 pm
Nov 29, 2014, 2:00 pm
#309
Join Date: Feb 2007
Location: Suburban Philadelphia
Programs: Marriott Lifetime Plat, IHG Gold
Posts: 3,392
Won't let me check in for a BOM flight tomorrow. They saw this passport a few weeks ago and they have seen my Visa for there a few times, once this year. Is it that you always have to check in in person for VISA required countries? I have a multi year/entry for India, previously I had only single year ones and I can understand that they want to see it then, but they've seen this visa before.
I tried to check in on the app and it didn't prompt me to photograph anything.
I tried to check in on the app and it didn't prompt me to photograph anything.
Nov 29, 2014, 5:00 pm
#310
Join Date: Sep 2007
Location: IAD
Programs: UA Gold + 1MM; HHonors Gold; Marriott Plat
Posts: 747
When flying to South Africa last month I got a 'this is not a BP'. When I went to the airport they could not figure out why. The system gave no instructions to the agent on what he was supposed to check. SA does not require Visa's for US citizens entering for less than 90 days. My return was on the sale PNR, so UA had my return info. There are definitely bugs in the UA system that does this...
Nov 29, 2014, 8:31 pm
#311
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
My trusted-traveller/pre-check number has fallen out of all my itineraries. Something happened back in sept/oct were it fell out of my profile and was lost in all my ticketed itineraries. I've had to call and get it applied back to my profile, checked it online and confirmed it's there- but any old itinerieries I have to have them put it back in manually.
Good thing that they have found a way to sell upgrades to kettles at a discount to what it is offered to 1Ks, but they can't keep a number in the system.
Dec 1, 2014, 11:44 am
#312
Join Date: Apr 2009
Location: NYC
Programs: UA GS, AA Gold, Marriott Gold
Posts: 444
Received "This is not a Boarding Pass" at OLCI for my flight to China tomorrow. Is the issue that UA hasn't seen my Chinese Visa before? Passport name/information is stored in my profile, and both match my ticket. I have traveled internationally before on this passport with UA.
Is there any work around? Or just deal with it at the airport?
Is there any work around? Or just deal with it at the airport?
Dec 1, 2014, 2:04 pm
#314
Suspended
Join Date: Feb 2007
Posts: 1,273
Received "This is not a Boarding Pass" at OLCI for my flight to China tomorrow. Is the issue that UA hasn't seen my Chinese Visa before? Passport name/information is stored in my profile, and both match my ticket. I have traveled internationally before on this passport with UA.
Is there any work around? Or just deal with it at the airport?
Is there any work around? Or just deal with it at the airport?
Dec 1, 2014, 2:13 pm
#315
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,042
"This is not a boarding pass" is more related to "selective" security screening. I am currently on NRT-EWR and encountered this. When I received my BP at the airport it had the infamous "SSSS" and when scanned the scanner beeped and indicated "selective". I also noticed that the GA scanning BPs had a handwritten list of about 6 seat assigments entitled "selective". My seat was on the list.