Dec 30, 2014, 12:26 pm
Last edit by: WineCountryUA
Until 18 Oct 2018, upgrade space for RPU/GPUs was "R" ("PN" for GS), starting 19 Oct 2018 "R" has been replaced by "PZ"
Changes to UA's Fare Classes (19-20 October 2018)
"R" upgrade / fare class is missing! (replaced by PZ)
Changes to UA's Fare Classes (19-20 October 2018)
"R" upgrade / fare class is missing! (replaced by PZ)
Or you search AAA-DDD-BBB-CCC and R>0 but not the same number as BBB-CCC shows?
Why does AAA-BBB-CCC shows R=0 but the other routes R>0 (but not always the same amount)???
This is related to how fare class availability to created for multi-segment trips.
The fare class availability is displayed as the minimum of each same fare class inventory of all the segments. So if looking for a T fare, all the segments need to have T fare inventory. If any one is T=0, then the multi-segment results is 0 or whatever the minimum inventory is.
This is true for R --- but the good news is upgrades will clear based on individual segments (except in the case of Direct flights).
So in the above case, regardless of routing the BBB-CCC segment can clear on application of certs or miles.
The general recommendation is to search for the critical upgradeable segments individually -- note the R availability. Then book the desired multi-segment trip and apply the upgrade.
In the slim chance the R space disappears in the meantime, you can make use of the 24 hour free cancellation window to start-over.
R / PZ Avail changes depending on how you search flights
May 15, 2012, 12:31 pm
#46
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When i look at the ORD-HKG inventory alone using KVS, i see R9. And can even confirm an upgrade on the website
However, when i look at the whole journey from DTW-SIN using the routing above, ORD-HKG segment has R0 which makes absolutely no sense that i cannot confirm the over water segment and waitlist DTW-ORD and HKG-SIN.
However, when i look at the whole journey from DTW-SIN using the routing above, ORD-HKG segment has R0 which makes absolutely no sense that i cannot confirm the over water segment and waitlist DTW-ORD and HKG-SIN.
However, it does not actually apply to Award/Upgrade Availability. When it gets mis-applied (in-error), such as in your scenario, you need to check Availability segment-by-segment.
May 15, 2012, 12:35 pm
#47
Join Date: Nov 2007
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It's called Married Segments Logic: http://Help.KVSTool.com/#Factors
However, it does not actually apply to Award/Upgrade Availability. When it gets mis-applied (in-error), such as in your scenario, you need to check Availability segment-by-segment.
However, it does not actually apply to Award/Upgrade Availability. When it gets mis-applied (in-error), such as in your scenario, you need to check Availability segment-by-segment.
May 15, 2012, 12:46 pm
#48
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May 15, 2012, 1:01 pm
#49
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This has nothing to do with married segment rules. It's a website glitch..it shows the lowest R value of any of the segments you're looking at..for all of the flights you're looking at.. in fact it does this for all fare buckets. But if you can see R on the flight when looking at it individually then there is R space on that flight and when you apply your upgrade (either online or on the phone) you will instantly clear. No need to call reservations.
May 15, 2012, 1:15 pm
#51
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May 15, 2012, 1:28 pm
#52
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May 15, 2012, 6:21 pm
#53
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May 21, 2012, 12:45 am
#54
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Upgrades and Married Segments
So this is a new one for me.
Am on a flight A-B-C
A-B = R9
B-C = R0
For CPU's, they tell me both A-B and B-C must be R>0 for the comp upgrade to go through because it's a married segment. Note, it is a different flight number so it's not a "direct" flight.
Did I miss something, or when did this change? I always had thought if one of hte segments was >0, then when EUA ran, you would get that upgrade on the specific segment.
Am on a flight A-B-C
A-B = R9
B-C = R0
For CPU's, they tell me both A-B and B-C must be R>0 for the comp upgrade to go through because it's a married segment. Note, it is a different flight number so it's not a "direct" flight.
Did I miss something, or when did this change? I always had thought if one of hte segments was >0, then when EUA ran, you would get that upgrade on the specific segment.
May 21, 2012, 9:42 am
#55
Join Date: Mar 2005
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So this is a new one for me.
Am on a flight A-B-C
A-B = R9
B-C = R0
For CPU's, they tell me both A-B and B-C must be R>0 for the comp upgrade to go through because it's a married segment. Note, it is a different flight number so it's not a "direct" flight.
Did I miss something, or when did this change? I always had thought if one of hte segments was >0, then when EUA ran, you would get that upgrade on the specific segment.
Am on a flight A-B-C
A-B = R9
B-C = R0
For CPU's, they tell me both A-B and B-C must be R>0 for the comp upgrade to go through because it's a married segment. Note, it is a different flight number so it's not a "direct" flight.
Did I miss something, or when did this change? I always had thought if one of hte segments was >0, then when EUA ran, you would get that upgrade on the specific segment.
May 21, 2012, 9:46 am
#56
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If you're not getting your CPU and you're calling about it, they have absolutely no visibility into the system, and no ability to actually check what's happening or do anything about it.
So, they have to say something to get you off the phone, and that line sounds as good as any to get the majority of people off the phone.
Basically if I'm in a CPU situation that should have cleared but hasn't, I give them two options -- manually upgrade me, or file a bug report. Some argue, but I insist, and I tell them there are only two possible outcomes for the call -- a manual upgrade, or filing a bug.
Of course they could still BS me and tell me they filed the bug without filing it, but that's what I go after.
So, they have to say something to get you off the phone, and that line sounds as good as any to get the majority of people off the phone.
Basically if I'm in a CPU situation that should have cleared but hasn't, I give them two options -- manually upgrade me, or file a bug report. Some argue, but I insist, and I tell them there are only two possible outcomes for the call -- a manual upgrade, or filing a bug.
Of course they could still BS me and tell me they filed the bug without filing it, but that's what I go after.
May 21, 2012, 11:23 am
#57
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Channa -
How can you force them to those 2 options - can't they just say the system is not necessarily going to upgrade you because we dont' know when EUA will actually run?
FWIW - I can confirm that what I was told is absolutely not true. Because I got upgraded this morning at about the 60 hour mark. I still don't quite get it. It has been at R4 or R5 constantly, so the only explanation i can come up with is EUA does not run every 24 hours, but maybe it only runs every 30+ hours?
How can you force them to those 2 options - can't they just say the system is not necessarily going to upgrade you because we dont' know when EUA will actually run?
FWIW - I can confirm that what I was told is absolutely not true. Because I got upgraded this morning at about the 60 hour mark. I still don't quite get it. It has been at R4 or R5 constantly, so the only explanation i can come up with is EUA does not run every 24 hours, but maybe it only runs every 30+ hours?
May 21, 2012, 11:30 am
#58
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Channa -
How can you force them to those 2 options - can't they just say the system is not necessarily going to upgrade you because we dont' know when EUA will actually run?
FWIW - I can confirm that what I was told is absolutely not true. Because I got upgraded this morning at about the 60 hour mark. I still don't quite get it. It has been at R4 or R5 constantly, so the only explanation i can come up with is EUA does not run every 24 hours, but maybe it only runs every 30+ hours?
How can you force them to those 2 options - can't they just say the system is not necessarily going to upgrade you because we dont' know when EUA will actually run?
FWIW - I can confirm that what I was told is absolutely not true. Because I got upgraded this morning at about the 60 hour mark. I still don't quite get it. It has been at R4 or R5 constantly, so the only explanation i can come up with is EUA does not run every 24 hours, but maybe it only runs every 30+ hours?
But if you are within your window, and R is greater than 1, then they must upgrade you (or upgrade others ahead of you) or file a bug report.
May 21, 2012, 11:46 am
#59
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My last one was even easier -- I knew EUA ran because one of us got it, and one of us didn't (flight was R9 before and after the sweep). I had them dancing -- even the Rah! Rah! supervisor who said the "upgrade system is not broken" was having trouble defending the situation.
If they don't want to file the bug report and argue it's working, then give me the upgrade because it's Rn inside the window. If they don't (or say they can't) give me the upgrade, that's fine, too. Just file a bug report, and I'll be on my way.
EUA runs at the windows, but Shannon said with all the problems, they also run it off-schedule to catch up.
But to your point, as a customer, I don't care. I see upgrade space, I'm in my window, either give it to me, or tell me something's wrong and file the bug. Anything else, I'm not interested. The company has already admitted there are problems with the upgrade system, so even if this one might be explainable, it's also possibly a bug, so add this one to the list.
May 21, 2012, 1:59 pm
#60
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Great - thanks. This is good info. I will definitely be filing some bug reports! It sounds like even in my case where i did just get the upgrade, there's a bug. It was R>4 for the last several days. And mine didn't clear until 30 hours after the upgrade window opened (around 60'ish hours before departure).
I hope if enough FT'ers call and file bug reports, something will get fixed.
I hope if enough FT'ers call and file bug reports, something will get fixed.