Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Nov 19, 2012, 9:03 pm
#811
Join Date: Jun 2012
Programs: HHonors:Gold,Marriot:Silver,United:Gold, Delta:Gold
Posts: 94
Delays in EQS processing
I've got 52 EQS and I'm nearly gold. However, my flights SXM-CLT [US Airways] on 3 Nov, and a weekly set of flights on 12 Nov, 16 Nov (4 total, also US Airways). Haven't shown up. Usually flights show up on my account within 4 days. Has anyone else had a recent issue with this? Should I call the silver elite line about this issue? Are there any recommendations on what to do about this? The tickets that I have included my FF number.
Also, the SXM-CLT I did a buy up to FC. I'm not sure if that helps.
EDIT: Non-airline activity is posting miles.
Also, the SXM-CLT I did a buy up to FC. I'm not sure if that helps.
EDIT: Non-airline activity is posting miles.
Nov 19, 2012, 9:08 pm
#812
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,855
there is a long line of others with the same issue, http://www.flyertalk.com/forum/unite...ng-thread.html
first step is to use on the online "miles not posted" link -- need to wait 15 days
first step is to use on the online "miles not posted" link -- need to wait 15 days
Nov 20, 2012, 6:58 am
#813
Join Date: Sep 2008
Location: IAH
Programs: UA Plat
Posts: 50
Missing Partner Miles for Silver Qualification
Last week flew IAH-FRA-LIN on LH (Nov 13). The IAH-FRA leg put me over for silver qualification but obviously it doesn't post right away.
So in theory, I would begin to accrue bonus miles on my subsequent flights on that itinerary, correct? FRA-LIN, LIN-FRA, FRA-IAH. Just checked my account today and my return flights from Nov. 16 posted first: LIN-FRA (which wasn't enough to get me to silver), and then FRA-IAH which did get me to silver. However my Nov. 13 outbound flights haven't posted at all.
Anyone have any experience in getting United to sort out the order of the flights so the bonus miles are applied properly? Just want to know if it's worth my time on the phone.
Thank you!
So in theory, I would begin to accrue bonus miles on my subsequent flights on that itinerary, correct? FRA-LIN, LIN-FRA, FRA-IAH. Just checked my account today and my return flights from Nov. 16 posted first: LIN-FRA (which wasn't enough to get me to silver), and then FRA-IAH which did get me to silver. However my Nov. 13 outbound flights haven't posted at all.
Anyone have any experience in getting United to sort out the order of the flights so the bonus miles are applied properly? Just want to know if it's worth my time on the phone.
Thank you!
Nov 20, 2012, 7:19 am
#814
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
Another quick question - does the online submission not send an acknowlegement of the request? I have not heard anything from my submission.
Nov 20, 2012, 7:33 am
#815
Join Date: Aug 2005
Location: SEA/PHX
Programs: Delta Diamond/Million Miler; Mileage Plus Platinum; Marriott Titanium; IHG Platinum; Hilton Silver
Posts: 425
15 days later.. still waiting on LH flights to post 
Nov 20, 2012, 9:32 am
#817
Join Date: Sep 2006
Posts: 6,967
I don't believe that it does. I have print outs from AA confirming mileage requests (which came via email) and other carriers have confirmed via email as well. With UA I have a lot of handwritten notes.
Nov 20, 2012, 9:37 am
#818
Join Date: Apr 2010
Programs: UA 1K
Posts: 697
Last week flew IAH-FRA-LIN on LH (Nov 13). The IAH-FRA leg put me over for silver qualification but obviously it doesn't post right away.
So in theory, I would begin to accrue bonus miles on my subsequent flights on that itinerary, correct? FRA-LIN, LIN-FRA, FRA-IAH. Just checked my account today and my return flights from Nov. 16 posted first: LIN-FRA (which wasn't enough to get me to silver), and then FRA-IAH which did get me to silver. However my Nov. 13 outbound flights haven't posted at all.
Anyone have any experience in getting United to sort out the order of the flights so the bonus miles are applied properly? Just want to know if it's worth my time on the phone.
Thank you!
So in theory, I would begin to accrue bonus miles on my subsequent flights on that itinerary, correct? FRA-LIN, LIN-FRA, FRA-IAH. Just checked my account today and my return flights from Nov. 16 posted first: LIN-FRA (which wasn't enough to get me to silver), and then FRA-IAH which did get me to silver. However my Nov. 13 outbound flights haven't posted at all.
Anyone have any experience in getting United to sort out the order of the flights so the bonus miles are applied properly? Just want to know if it's worth my time on the phone.
Thank you!
Nov 20, 2012, 1:56 pm
#819
Join Date: Nov 2012
Programs: UA Mileage Plus
Posts: 27
I cannot see one 'control' around this process - and believe me I have looked. It is a broken process, and UA management is busy trying to create new 'products' to sell you and not fix the ones they already have.
I think it is a way to increase the breakage rate [mileage sold but never redeemed]. Only the FF loses out.
Nov 20, 2012, 3:05 pm
#820
Suspended
Join Date: Jul 2010
Location: JHW
Programs: United Premier 1K, GE/Nexus, Hertz Pres Circle, Marriott Platinum, Hilton Diamond, Holiday Inn Plat
Posts: 462
Submitted my 2 USAir from 11-5 today. US agent was A big help with fare class so hope they get credited soon.
Nov 20, 2012, 3:39 pm
#821
Join Date: Nov 2011
Posts: 133
Just finished getting 2 laggard legs to post - waited the 15 days, did the form, got the miles approx 5 days later. One go per missing leg (they were on separate days). Kinda makes me think that a good % of pax will never claim.
Nov 20, 2012, 4:20 pm
#822
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,170
OK, I'm going to do something which some consider forbidden fruit for whatever reason, but here goes:
UA Insider, please let us know if/when automatic crediting of *A miles to MP will resume (save for the few exceptions that seem to slip through and magically get credited).
Thank you.
UA Insider, please let us know if/when automatic crediting of *A miles to MP will resume (save for the few exceptions that seem to slip through and magically get credited).
Thank you.
Nov 20, 2012, 6:07 pm
#823
Join Date: Feb 2008
Location: All over, but based in WDC
Programs: UA-1K, DL-nothing
Posts: 71
My LH flights usually post quickly, sometimes sooner than the UA flight that connects me. But my flight from BUD to MUC on the 1st of November didn't. After two weeks, I requested the credit online and it posted this week. Disappointing and not clear why things have take a turn for the worse this month. Hoping things improve for my next trips...(but not holding my breath).
Nov 20, 2012, 6:19 pm
#824
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,643
Nov 20, 2012, 7:05 pm
#825
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
You are a founding member of the Star Alliance. If you are part of the Star Alliance, you have to allow crediting of Star Alliance flights to your mileage program (though I of course know know how much credit may vary by carrier). You can't just only allow US Airways flights to credit, and not allow anyone else's, forcing your loyal flyers to continually wait out their mandatory 15 days, then tie up valuable agent time trying to get the miles posted (or make us deal with a wonky mileage submission link online).
I know you like SHARES as it offers dynamic pricing!!! (as evidenced in the cheap UG offers non-loyal flyers get), but you have to do the little things too - such as credit partner flights. It's not that difficult - PMUA did it, AA/DL find ways to do it easily, even CO wasn't this bad at it. I hope you can find it in your heart to start re-allowing these miles to credit to Mileage Plus, a formerly great, now still pretty good mileage program. Thank you.
Sincerely,
UA-NYC
I know you like SHARES as it offers dynamic pricing!!! (as evidenced in the cheap UG offers non-loyal flyers get), but you have to do the little things too - such as credit partner flights. It's not that difficult - PMUA did it, AA/DL find ways to do it easily, even CO wasn't this bad at it. I hope you can find it in your heart to start re-allowing these miles to credit to Mileage Plus, a formerly great, now still pretty good mileage program. Thank you.
Sincerely,
UA-NYC
And another welcome to FT, belatedly.
Has anyone credited Thai Smile to UA yet? Had a flight that's now 10 days past without credit. I've been having so many problems with TG crediting this year that it could be the same ol' same ol'. It could also be that I'm in need of an uphill climb because it's a Thai Smile* flight.
*NB: still under the TG code and all my *A privileges were given.