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Consolidated "United Club Access Questions" Thread [ARCHIVE]

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Old Dec 7, 2014, 12:30 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
This is an archive of older posts, the active thread is Consolidated "United Club Access Questions" Thread

United operates United Clubs in the USA and many international locations -- see United Club and Other United Lounges for a detailed list.

UA's partners and the Star Alliance operates lounges in some of the same airports and many others. See the *A Lounge Finder and *A Lounge Access Policies . Additionally, some airports have "contract" lounges, admission is airport dependent.

United also operates International Global First Lounges and Arrival Lounges. These lounges have different access policy, see the linked threads for more.

To have access to the UCs, you will need to fit into one of the following
  • Be a UC member -- either directly purchased or combined with a credit card (such as Chase MP Club card)
    * UC members can have 2 guests or guest their spouse and dependent children under 21 years - Note at non-UA *A lounges UC members are allowed only 1 guest.
    * The actual UC membership card @ UCs is generally not required if you have a UA BP -- since the UC membership is tied to the MP account
    * Same day BP on ANY airline (arriving or departing)
    * Spousal memberships are available as an extra cost option
  • Be traveling as *G member (see UA *G on domestic-only itinerary limitation) with departing *A BP showing your status while in any cabin
    * Can guest 1 traveler with a departing *A BP.
    * UA *G cannot access domestic UCs unless traveling on a *A international itin (within 24 hours - can be different PNR)
    * If non-UA *G but crediting to UA MP, you will need to present your non-UA *G card. There have been some reports of refused entry -- agents claiming you have to be crediting to the same program as you are requesting entry
  • Be departing that airport in *A International Business or International First (with BP)
    * International First passengers can guest 1 traveler with a departing *A BP. No guests for International Business.
    * UA has an expanded access policy that those traveling same day International Business or International First on UA operated flights can access UCs at any same day connecting airport
  • Premium transcontinental non-stop (EWR-SFO/LAX & BOS-SFO) business class traveler
    * Limited to origin and destination airports of the premium transcontinental flight -- does not include connecting cities
    * No guests
  • Have or purchase a UC one-time access pass
    * No guests
  • Have Amtrak Select Plus or Select Executive status.
    * 1 guest
    * Same day BP on ANY airline (arriving or departing)

When BP/ticket is required, it can be either a paid or award ticket.


United Club T&Cs

Common questions
Children -- Are they counted as a guest?
Anyone with an individual ticket is counted as a guest. Lap children (below 2 years of age) are not counted as a guest. UC members can guest their dependent family at UCs (but this will not work at other *A lounges).

Is Canada, Mexico, Caribbean, Puerto Rico (San Juan), .... international for UC access?
Yes
Travel to or from Canada, the Caribbean, Central America, Guam and Mexico are considered international itineraries for the purposes of United Club access.
What about Domestic First Class?
Domestic First Class is not provided with UC access. Unless you qualify based on some other reason, there is no access for paid or award domestic FC.

Can my guest stay if I leave the lounge?
Strictly speaking, no. Guests only have access when the sponsor is in the lounge. You have "responsibility" for the guest when they are in the lounge. Realistically, however, there is usually no problem with leaving a guest behind.

Can access to the UC be further restricted?
UA reserves the right to limit access including the number of guests at times of crowding.

Can I bring food into the UC?
Strictly speaking no. There may be local health & safety codes against this.

Can I guest 3 co-workers by using multiple access methods? Such as 2 via UC membership and 1 as *G international?
No -- you cannot stack access methods.

Can I access the UC on arrival and no forward *A travel or if departing on a non-*A carrier?
Maybe if UC member or UA *G on international itinerary or arriving on UC operated Polaris cabin itinarary (Alsoyou qill need to able to access to the UC location)
Starting 18 Aug 2016: United Club Access (including members) Only w/ Same-Day BP


Partner lounges
Access / reviews for TK's IAD *A lounge
Consolidated "Access to Lufthansa Lounge at IAD" Thread [2014 forward]
Best IAD Lounge
Lufthansa Lounge Access in DTW/Detroit
Accessing the *A Lounge at LAX/TBIT as a UA flyer
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Consolidated "United Club Access Questions" Thread [ARCHIVE]

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Old Nov 2, 2017, 2:10 pm
  #2926  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Originally Posted by Henry Schneider
I am flying Economy LAX-FRA (with United) ...
UA does not operate at flight from LAX-FRA, but does offer a code-share with Lufthansa as the operator. As such the LH flight will leave from TBIT and there you will have access to the *A lounge in TBIT as UA *G (Gold, Plat, 1k, GS)
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Old Nov 2, 2017, 2:26 pm
  #2927  
 
Join Date: Nov 2017
Programs: UA Mileage Plus
Posts: 3
Originally Posted by WineCountryUA
UA does not operate at flight from LAX-FRA, but does offer a code-share with Lufthansa as the operator. As such the LH flight will leave from TBIT and there you will have access to the *A lounge in TBIT as UA *G (Gold, Plat, 1k, GS)
Thanks for the feedback. I am flying with UA LAX to ORD via ORD.
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Old Nov 2, 2017, 3:01 pm
  #2928  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Originally Posted by Henry Schneider
Thanks for the feedback. I am flying with UA LAX to ORD via ORD.
While in this case, you are still good for UC access in LAX and ORD, assuming the connection in ORD is under 24 hours, for the future, the routing can influence access.
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Old Nov 12, 2017, 11:09 am
  #2929  
 
Join Date: Dec 2015
Posts: 623
Searched this thread for "Separate" but there's a lot of discussion around *G (which I don't have) so I can't get to the bottom of my question.

If I fly TPA-IAH-SFO (in Y or F, haven't decided but I don't think it matters) on a separate ticket/itinerary and also have a same-day departure SFO-AKL in J will I have access to the UC at IAH by presenting my SFO-AKL J boarding pass?
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Old Nov 12, 2017, 11:13 am
  #2930  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Originally Posted by FlyerTalkUserName
... If I fly TPA-IAH-SFO (in Y or F, haven't decided but I don't think it matters) on a separate ticket/itinerary and also have a same-day departure SFO-AKL in J will I have access to the UC at IAH by presenting my SFO-AKL J boarding pass?
While it may create some head scratching, yes you should have access in IAH
Customers in United Polaris business class may access United Club locations at departure, connecting and arrival airports along their eligible same-day routing.
No requirement to be a single ticket, just same day. You will have to present your SFO-AKL BP.
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Old Nov 12, 2017, 11:20 am
  #2931  
 
Join Date: Dec 2015
Posts: 623
Originally Posted by WineCountryUA
While it may create some head scratching, yes you should have access in IAH

No requirement to be a single ticket, just same day. You will have to present your SFO-AKL BP.
Thank you! I was hung up on whether or not "same-day routing" meant a single ticket.
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Old Nov 12, 2017, 12:18 pm
  #2932  
FlyerTalk Evangelist
 
Join Date: Nov 2014
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Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,414
Assuming, of course, SFO-AKL is UA metal and not NZ metal.
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Old Nov 12, 2017, 12:19 pm
  #2933  
 
Join Date: Dec 2015
Posts: 623
Originally Posted by findark
Assuming, of course, SFO-AKL is UA metal and not NZ metal.
Yep, all good there.
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Old Nov 12, 2017, 1:25 pm
  #2934  
 
Join Date: May 2005
Location: San Francisco
Programs: United Premier Platinum, Alaska MVP Gold 75K , Expedia +Gold
Posts: 39
Gold Status - Lounge access

Hello!

I recently obtained Gold status. I know it includes lounges internationally.

My question: Can I use the lounge domestically, on the day of my flight, prior to leaving the US?

Last edited by WineCountryUA; Nov 12, 2017 at 1:43 pm Reason: merged into master thread
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Old Nov 12, 2017, 1:31 pm
  #2935  
 
Join Date: Nov 2004
Location: PDX
Programs: AA LT PLT (3.6+ MM), UA 1K LT Gold, Hilton LT Diamond, Bonvoy Gold.
Posts: 1,662
Yes. As long as your itinerary includes an international segment.
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Old Nov 12, 2017, 1:36 pm
  #2936  
 
Join Date: May 2005
Location: San Francisco
Programs: United Premier Platinum, Alaska MVP Gold 75K , Expedia +Gold
Posts: 39
Originally Posted by IAH-OIL-TRASH
Delete (already answered)
Sweet! Thank you!
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Old Nov 12, 2017, 4:54 pm
  #2937  
 
Join Date: Nov 2016
Posts: 129
I'll be flying out of MXP in a few days in Polaris Business. I know I will have access to the Pergolesi Lounge but did I understand correctly that I will not have access to the Lufthansa lounge?
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Old Nov 12, 2017, 5:13 pm
  #2938  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Originally Posted by Meola10
I'll be flying out of MXP in a few days in Polaris Business. I know I will have access to the Pergolesi Lounge but did I understand correctly that I will not have access to the Lufthansa lounge?
UA departs from the International Terminal, Gates B1-B23.
The LH Lounge is in the Schengen Terminal, Gates A1-A23
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Old Nov 22, 2017, 7:36 am
  #2939  
 
Join Date: Sep 2003
Location: AA Lifetime PLT , BA Silver , BD RIP , HH Gold, SPG / Marriott PLT , EF Subscriber
Posts: 6,702
Lounge access

First I must apologize as I am not a frequent UA Traveller. I am scheduled to fly LAS/LAX/TPE the LAS to LAX sector is with United First Class and The Connection is EVA Air LAX to TPE in Business Class. An Award Ticket.

I usually fly OneWorld who give same Day Lounge Access, but cannot find a definitive ruling in Respect of Star Alliance.

Guidance from UA Experts would be appreciated.

Many Thanks
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Old Nov 22, 2017, 8:17 am
  #2940  
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
Originally Posted by UncleDude

I usually fly OneWorld who give same Day Lounge Access, but cannot find a definitive ruling in Respect of Star Alliance.
Access at both LAS and LAX. Per Biz on Int'l.
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