UA sent me another person's receipt or travel info / sent my info to wrong email
Aug 14, 2018, 6:38 pm
#61
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
No seat changes, sat in the same seat I booked months ago. 21C, the seat always try to book on 737s.
No, it is not a big deal, something like $24 and change for 3 different boxes and my card was not charged but it leaves me wondering. Right now I am wondering who will get my miles from this trip?
No, it is not a big deal, something like $24 and change for 3 different boxes and my card was not charged but it leaves me wondering. Right now I am wondering who will get my miles from this trip?
In flight payments is a totally separate system, although i will say your experience is quite weird.
Aug 14, 2018, 6:53 pm
#62
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
I had this happen to me once as well. Beleive it was on ORD-YYZ and as I was waiting in baggage claim, got an emailed receipt. It was for a mini wine bottle.
I realized it wasn’t my card listed there (last 4 numbers), but just as a precaution, checked my CCs and never saw the pending (or a posted) charge. I always suspected the FA handling it hit the wrong seat # on their device and so it appeared to me that was the purchaser.
I just ignored it.
I realized it wasn’t my card listed there (last 4 numbers), but just as a precaution, checked my CCs and never saw the pending (or a posted) charge. I always suspected the FA handling it hit the wrong seat # on their device and so it appeared to me that was the purchaser.
I just ignored it.
Aug 14, 2018, 7:01 pm
#63
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
The FA types in the seat number when running the charge. If they mistype it then the receipt goes to the wrong person. Way faster and more likely to have the receipt get to the correct place than typing in email addresses during the service but human error remains part of the process.
Aug 14, 2018, 7:43 pm
#64
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 782
Thanks for the explanations. I am not concerned, just curious. Since I have very little experience with onboard purchases I did not realize they went by seat number. The receipt only shows flight number, date, passenger name (initials only) and a credit card number with all but the last 4 xed out. It just struck me as weird. I won't worry about, I am just glad we were only 25 minutes late after dodging the storms in the midwest and the east. Remember it was an early AM departure and maybe the FAs were as sleepy as the passengers 
.
.
Sep 24, 2018, 12:26 pm
#65
Join Date: Oct 2000
Location: College Station, Texas
Programs: UA GOld, HHonors Diamond, Marriott Platinum
Posts: 114
Weird emails about inflight purchases
so I fly IAH to IAd a few days ago... purchase Internet and wine on flight with credit card AX. Got Emails with transaction details.
A few hours later I get two additional emails for a different flight the same day .... showing inflight purchases but with a cc number (last 4 digits) that don’t match any of my credit cards and name/initials that aren’t mine,
so how did my email address get associated with these transactions? Good news as far as I can tell is no unauthorized charges on my credit cards... but can’t figure out how/why I got these emails.
A few hours later I get two additional emails for a different flight the same day .... showing inflight purchases but with a cc number (last 4 digits) that don’t match any of my credit cards and name/initials that aren’t mine,
so how did my email address get associated with these transactions? Good news as far as I can tell is no unauthorized charges on my credit cards... but can’t figure out how/why I got these emails.
Sep 24, 2018, 1:08 pm
#66
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
so I fly IAH to IAd a few days ago... purchase Internet and wine on flight with credit card AX. Got Emails with transaction details.
A few hours later I get two additional emails for a different flight the same day .... showing inflight purchases but with a cc number (last 4 digits) that don’t match any of my credit cards and name/initials that aren’t mine,
so how did my email address get associated with these transactions? Good news as far as I can tell is no unauthorized charges on my credit cards... but can’t figure out how/why I got these emails.
A few hours later I get two additional emails for a different flight the same day .... showing inflight purchases but with a cc number (last 4 digits) that don’t match any of my credit cards and name/initials that aren’t mine,
so how did my email address get associated with these transactions? Good news as far as I can tell is no unauthorized charges on my credit cards... but can’t figure out how/why I got these emails.
Mar 9, 2019, 7:01 am
#67
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,707
Just happened to me yesterday DEN-MSY. I suspect it was because of musical chairs - a family of 11 (!) was jumbled into remaining E+ seats near the front, plus a couple had been seated in random E+ seats; there was seat swapping galore, including me being offered to move to an aisle seat two rows forward, which I accepted.
The mom, who ended up in my original seat, whose first name starts with B and who has a last name with three fun letters, had a "SPARK WINE" for $7.99 using a Visa card. I know this because I got her inflight receipt.
That's some terrific system ya got there, United.
The mom, who ended up in my original seat, whose first name starts with B and who has a last name with three fun letters, had a "SPARK WINE" for $7.99 using a Visa card. I know this because I got her inflight receipt.
That's some terrific system ya got there, United.
Mar 9, 2019, 10:37 am
#68
Join Date: Sep 2014
Posts: 2,531
Pretty well thought out, actually, if you ask me. 95%+ receipts get to the right place; if you don't get your receipt you can go online to request it; if you get the wrong receipt very little harm is done (you now know someone's LAS/F, which is widely displayed on upgrade lists, and what they ordered, which you probably could have overheard in the cabin anyway).
May 2, 2019, 11:27 pm
#69
Join Date: Feb 2006
Location: SFO
Programs: UA1P
Posts: 613
Was United Hacked?
I received a text message to check into my flight on Saturday. (for reference, this is approximately 40 hours before my flight). I semi-blindly went through the check-in process. Only at the very end did I realize that the check-in was not for me but for someone else who I have nothing to do with. I called United who said it might have been a typo by a travel agent or by the passenger. I'm rather alarmed as by going backwards in the check-in process, it revealed some (but not a ton of) personal information of this unknown person including name, email address and the city pairs they are flying. I did email the person letting them know of the potential hack or wrong phone number in their profile.
Has anyone else experienced something like this?
Has anyone else experienced something like this?
May 2, 2019, 11:45 pm
#70
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
About once a year there is a report on FT of someone receiving another passengers information. With 1.7 million flights and 150+M passengers per year and human beings involved, things happen.
May 2, 2019, 11:54 pm
#72
Join Date: Feb 2006
Location: SFO
Programs: UA1P
Posts: 613
Thanks. I did a quick search but didn't find anything. Doesn't surprise me too much but I would expect United to get with the times and have multi factor authentication before sending out some personal information. Then again, it's United.
Aug 21, 2019, 7:02 am
#73
Join Date: Jun 2005
Location: MD, USA
Programs: UA- Pl (2MM), AA-Go, Delta-Silver, Hyatt-Globalist!, MR/SPG comb - Plat, Hilton - nada
Posts: 707
Another interesting result of this new system for me today.
Yesterday, I missed my connection from LAX to IAD. The 1230 flight (UA 2064)...I was unable to fly until the 9 pm flight.
This morning I see a inflight purchase receipt in my email from flight 2064, I didn't purchase anything on my flight.
Upon opening it is a totally different person - name and I can see last 4 digits of card # (not mine). I can also see ticket number and truncated name of the traveler. Seems like a privacy breach?
I wonder if this person got my seat on the flight I missed? Do they record by seat number?
I will call UA tech to report the incorrect email. Any ideas which section I should call? IT support? Or just regular MP customer support?
Yesterday, I missed my connection from LAX to IAD. The 1230 flight (UA 2064)...I was unable to fly until the 9 pm flight.
This morning I see a inflight purchase receipt in my email from flight 2064, I didn't purchase anything on my flight.
Upon opening it is a totally different person - name and I can see last 4 digits of card # (not mine). I can also see ticket number and truncated name of the traveler. Seems like a privacy breach?
I wonder if this person got my seat on the flight I missed? Do they record by seat number?
I will call UA tech to report the incorrect email. Any ideas which section I should call? IT support? Or just regular MP customer support?
Last edited by WineCountryUA; Aug 21, 2019 at 12:29 pm Reason: Moved to alternative thread
Aug 21, 2019, 8:01 am
#74
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Another interesting result of this new system for me today.
Yesterday, I missed my connection from LAX to IAD. The 1230 flight (UA 2064)...I was unable to fly until the 9 pm flight.
This morning I see a inflight purchase receipt in my email from flight 2064, I didn't purchase anything on my flight.
Upon opening it is a totally different person - name and I can see last 4 digits of card # (not mine). I can also see ticket number and truncated name of the traveler. Seems like a privacy breach?
I wonder if this person got my seat on the flight I missed? Do they record by seat number?
I will call UA tech to report the incorrect email. Any ideas which section I should call? IT support? Or just regular MP customer support?
Yesterday, I missed my connection from LAX to IAD. The 1230 flight (UA 2064)...I was unable to fly until the 9 pm flight.
This morning I see a inflight purchase receipt in my email from flight 2064, I didn't purchase anything on my flight.
Upon opening it is a totally different person - name and I can see last 4 digits of card # (not mine). I can also see ticket number and truncated name of the traveler. Seems like a privacy breach?
I wonder if this person got my seat on the flight I missed? Do they record by seat number?
I will call UA tech to report the incorrect email. Any ideas which section I should call? IT support? Or just regular MP customer support?
https://www.flyertalk.com/forum/memb...l-insider.html
Aug 21, 2019, 11:49 am
#75
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Another interesting result of this new system for me today.
Yesterday, I missed my connection from LAX to IAD. The 1230 flight (UA 2064)...I was unable to fly until the 9 pm flight.
This morning I see a inflight purchase receipt in my email from flight 2064, I didn't purchase anything on my flight.
Upon opening it is a totally different person - name and I can see last 4 digits of card # (not mine). I can also see ticket number and truncated name of the traveler. Seems like a privacy breach?
I wonder if this person got my seat on the flight I missed? Do they record by seat number?
I will call UA tech to report the incorrect email. Any ideas which section I should call? IT support? Or just regular MP customer support?
Yesterday, I missed my connection from LAX to IAD. The 1230 flight (UA 2064)...I was unable to fly until the 9 pm flight.
This morning I see a inflight purchase receipt in my email from flight 2064, I didn't purchase anything on my flight.
Upon opening it is a totally different person - name and I can see last 4 digits of card # (not mine). I can also see ticket number and truncated name of the traveler. Seems like a privacy breach?
I wonder if this person got my seat on the flight I missed? Do they record by seat number?
I will call UA tech to report the incorrect email. Any ideas which section I should call? IT support? Or just regular MP customer support?
I believe I went to the feedback site to report it, though I don’t think I ever heard anything back.