UA sent me another person's receipt or travel info / sent my info to wrong email
Jun 23, 2011, 9:51 pm
#16
Join Date: Dec 2009
Location: DEN (ex-MCI)
Programs: UA Platinum
Posts: 284
Even if you could justify that this specific case was "minor", it's only due to dumb luck on UA's part regarding which data was leaked.
In any case, I stopped believing the OP when he implied that there are at least 3 different people that work in UA IT.
In any case, I stopped believing the OP when he implied that there are at least 3 different people that work in UA IT.
Jun 24, 2011, 8:07 am
#17
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC
Posts: 6,091
1) When I checked in for a flight home from France today, the passport screen showed all the info completed, including issue/expiration, birthdate, full name, etc. I just had to confirm.
2) You could use the $200 cert to position yourself for an overseas flight somewhere to take advantage of a great fare not available from your home airport, perhaps. Or gift it to a friend and have them owe you one
3) It's not a breach in the sense that someone compromised the system from the outside, but it is concerning that sensitive data is being mismatched to the wrong accounts due to what may be a programming or software error. No harm done in this case, but definitely a big deal.
2) You could use the $200 cert to position yourself for an overseas flight somewhere to take advantage of a great fare not available from your home airport, perhaps. Or gift it to a friend and have them owe you one
3) It's not a breach in the sense that someone compromised the system from the outside, but it is concerning that sensitive data is being mismatched to the wrong accounts due to what may be a programming or software error. No harm done in this case, but definitely a big deal.
Jun 24, 2011, 8:35 am
#18
Join Date: Oct 2008
Location: COS
Posts: 253
Jun 24, 2011, 9:15 am
#20
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
Sure beats US giving out not just partial passport data to another, but entire physical passport to another. http://www.msnbc.msn.com/id/43524260/ns/travel-news/
Feb 28, 2014, 11:48 am
#21
Join Date: Feb 2006
Location: YUL
Posts: 2,115
Email incompetence and privacy violation
Over a month ago, I asked UA for a receipt to be sent to me for a flight I took early January.
Yesterday I received receipts for two other people's flights via email! One of them was for a well-known (at least very Google-able) news personality from Los Angeles.
Are the people at UA this incompetent, and what about the privacy violation?! I certainly wouldn't want people to see what my travel plans are....
Yesterday I received receipts for two other people's flights via email! One of them was for a well-known (at least very Google-able) news personality from Los Angeles.
Are the people at UA this incompetent, and what about the privacy violation?! I certainly wouldn't want people to see what my travel plans are....
Feb 28, 2014, 11:56 am
#23
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
This does happen for major companies.
I got a similiar thing in the PMUA days and posted on FT -- other responded similiar occurrences.
Many years ago, I got the statement of a other person for a major department store.
USPS regularly puts the mail of neighbor in my box.
Should hot happen, but deal with 10's /100's of thousands of communications daily and screwups happen.
I got a similiar thing in the PMUA days and posted on FT -- other responded similiar occurrences.
Many years ago, I got the statement of a other person for a major department store.
USPS regularly puts the mail of neighbor in my box.
Should hot happen, but deal with 10's /100's of thousands of communications daily and screwups happen.
Last edited by WineCountryUA; Jun 29, 2015 at 11:53 am Reason: removed link after merge
Feb 28, 2014, 12:39 pm
#24
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,988
Over a month ago, I asked UA for a receipt to be sent to me for a flight I took early January.
Yesterday I received receipts for two other people's flights via email! One of them was for a well-known (at least very Google-able) news personality from Los Angeles.
Are the people at UA this incompetent, and what about the privacy violation?! I certainly wouldn't want people to see what my travel plans are....
Yesterday I received receipts for two other people's flights via email! One of them was for a well-known (at least very Google-able) news personality from Los Angeles.
Are the people at UA this incompetent, and what about the privacy violation?! I certainly wouldn't want people to see what my travel plans are....
Feb 28, 2014, 2:33 pm
#27
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
But what are the odds of that happening and the receipt being sent on the same day that the receipt he did request was sent?
Feb 28, 2014, 2:34 pm
#28
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
They recycle confirmation numbers and this has happened to me before when trying to research something old and the conf# has been re-used.
Feb 28, 2014, 2:42 pm
#29
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,988
If the receipt was out of the blue that might be a valid answer (I get mis-typed emails all the time, mainly because I have my own domain and have all addresses in that domain going to me).
But what are the odds of that happening and the receipt being sent on the same day that the receipt he did request was sent?
But what are the odds of that happening and the receipt being sent on the same day that the receipt he did request was sent?