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TK operations from "Istanbul Airport" aka Istanbul New Airport (ISL/IST)

TK operations from "Istanbul Airport" aka Istanbul New Airport (ISL/IST)

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Old Mar 10, 19, 9:07 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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Please note that this thread discusses only TK operations from the new airport. There will be no discussion of the politics involved. These can take place in OMNI PR. Anyone interested in general issue surrounding the new airport may find these in the "Europe" forum. The usual FT rules apply.

For a general discussion about the airport, not related to TK, please visit: https://www.flyertalk.com/forum/euro...er-thread.html

starflyergold
TK forum moderator

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Before writing your specific case below, please read these instructions ( FAQ's ). All basic questions should have an answer here.

Question 1: Which airport is my flight going to depart from?
All flights with the airport code 'IST' would depart from Atatürk Airport until 6 April 2019 02:00 local time. After a 12 hour transition period, after 6 April 2019 14:00 local time, all flights would depart from Istanbul 'New' Airport.
For flights with the airport code 'ISL' bookings are open until 5 April 2019 and these flights would be operated from Istanbul 'New' Airport.
Question 2: What would happen if my flight is during the transition period?
Turkish Airlines had contacted all the affected passengers by 11 March 2019 and offered a rebooking within the airline or a free cancellation. Due to ATC restrictions for the first two weeks after the movement, some flights may be cancelled during this period as well. Rebookings are made through the availability of TK flights and most operating flights on 4-7 April 2019 are already fully booked. Just be aware that TK would not rebook you to another airline including Star Alliance partners.
Question 3: Would TK would provide me a hotel room because I was entitled for a long layover due to the transition period?
Free hotel eligibility is determined by a case to case basis. Please contact the hotel department allocated to your country to get more information. E-mail addresses could be found in the Free Hotel thread.
Question 4: If TK provides me a hotel room, would it be at the airport hotel 'YOTEL' or a hotel far away from the airport and would I need to buy a visa/e-visa depending on my nationality?
For the moment there is no official agreement between Turkish Airlines and YOTEL. You may be booked to a room in the YOTEL, however, you could also be bussed to a hotel which could be far away from both airports. If a hotel room would be provided to you, you would need to get a visa from your the Turkish embassy or apply to an e-visa depending on your nationality.
Question 5: How could I get to Istanbul 'New' Airport without my personal vehicle or paying a lot of money for a taxi?
​​​​​​​
There are bus services from Başakşehir, Halkalı, Mecidiyeköy districts as well as from the domestic arrivals level of Atatürk Airport. Also 19 different lines of coach buses would operate from different areas from the city to Istanbul 'New' Airport. For coach bus services, you could visit hava.ist . For now on the schedule would not be accurate for a date later than 5 April.
Question 6: Which entrance should I use at the new airport for a more convenient experience?
Turkish Airlines passengers are advised to use entrance 2 for domestic flights, entrance 3-4 for international flights and entrance 5 for Priority passengers. Domestic priority passengers could also use the separate direct lounge entrance which is located at the arrivals level outside of the terminal.
Question 7: How would the lounge system work in Istanbul Airport?
For domestic passengers, passengers could use the outside entrance which is located at the arrivals level of the terminal. However, there is also an entrance to the lounge across from gates G6 and G7. There are no signs of the lounge within the domestic terminal so follow signs to gate G6 to locate the elevator leading to the lounge. There would be two different sections for Classic Plus&Elite&Star Gold&Turkish Corporate Club and Elite Plus&Business Class.
For international passengers, there would be three different concepts of lounges;
Miles&Smiles Lounge: Access for Elite and Star Gold passengers on all TK and Star Alliance flights.
Business Lounge: Access only for Business Class passengers and Elite Plus card holders on only TK flights. This lounge is not a Star Alliance Gold lounge.
Exclusive Lounge: No idea about the entry requirements. Section would be updated soon.
There would be no direct lounge access from the check-in area, however, there would be a priority lane for passport check and security controls.
There would also be an arrival lounge for eligible Business Class passengers and Elite Plus card holders.

I would update this section if I think of more questions and answers. You are also welcome to edit this section.
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Old Mar 15, 19, 8:38 pm
  #466  
 
Join Date: Jun 2008
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Thank you for your quick response! I had a feeling this would be the case. Do you know anything of arrival lounge for TK business passegners? Already bought the e-visa, as I thought we were going to be on the Bosphorus Experience, but now may have to settle for the morning sightseeing tour.

Once again, I would like to thanks everybody for posting the helpful information! Safe Travels!
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Old Mar 16, 19, 6:29 am
  #467  
 
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Originally Posted by ISTFlyer View Post
One of the contract lounges "IGA Lounge" would open with the movement. During my visit, I have noticed that the SkyTeam Lounge was also ready. I think that these lounges would both offer access to major credit cards and Priority Pass.

However, construction is still going on in the Business Lounge which could be partially opened at that date but the Miles&Smiles Lounge seemed that it needed a lot of work when I visited the international departures hall this Tuesday. I have no idea about the Exclusive Lounge. Also there are no signs for the Arrival Lounge so I won't be able to comment on that until I see any signs about the lounge.

In my opinion, one of the three scenarios be followed,

1- The Business Lounge would be opened on 6 April and all passengers including Elites and Star Golds on all *A carriers would be admitted to this lounge until the Miles&Smiles Lounge is ready. Other *A carrier pax may be denied throughout the capacity problem.
2- The Business Lounge would open to service on 6 April and only admit Business Class passengers and Elite Plus passengers due to capacity reasons. Elite and Star Gold pax would be handed vouchers and other pax on other *A carriers would be auto-denied due to *A protocol permits denying other carriers' passengers due to several reasons including capacity. Meanwhile, other *A carriers would contract either the IGA Lounge or the SkyTeam Lounge.
3- None of the lounges would be ready and partially open after the movement. All eligible passengers would be handed meal vouchers.

For your first leg you would also eligible for a hotel but I am not sure if your route permits a free hotel stopover neither if the HotelIstanbul process would continue after the movement to Istanbul Airport.
As a TK Elite with a 6-hour layover soon, I do hope that your second scenario will not be the case 1 seems like the most reasonable to me, but then I can be biased lol
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Old Mar 16, 19, 3:20 pm
  #468  
 
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Would be a shame if I miss out on seeing an iconic *A lounge when visiting IST late April, but I guess another excuse to fly TK in the future!

Any more info on the transport options? I arrive just after midnight so hope I won't be at the mercy of haggling taxi drivers....
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Old Mar 16, 19, 7:52 pm
  #469  
 
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Hotels at ISL

Are there any airport hotels yet at the new airport? How long should I allow from Old Town to the new airport when my flight is at 3 pm? It is a little scary at this point and I am thinking our last night should be closer to ISL. My TK flight is booked now to Rome from IST on April 29.

Thanks for helping us all out.
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Old Mar 17, 19, 2:32 am
  #470  
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I think there is just Yotel for now which is based at the airport. Around new airport there is no other hotels. Few weeks ago I googled how far is airport from the Bazaar and it was around one hour. Maybe ISTFlyer could help you with that because I don't have clue how much traffic is normaly on the way to the area where new airport is.
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Old Mar 17, 19, 3:24 am
  #471  
 
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I think the (Radisson) Park Inn Odayeri is fairly close to the new airport, but their prices seemed high (they also moved it up a points category) when I most recently checked. The opposite of Ataturk with a wealth of hotel options at good prices.
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Old Mar 17, 19, 12:10 pm
  #472  
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Originally Posted by googs185 View Post
It's our first trip to Istanbul and one of the reasons we wanted to fly home in Business on TK was to experience what I've heard is the best lounge in the world.
It's an airport lounge. That's all it is. Whether it's the best in the world is debatable. I do not think it is.

In any case, a lounge is a place where you spend time before or between flights if you really can't think of anything better to do. A place to while away the time, not a destination to visit for its own sake. You can sit, eat, drink, shower, read, go online, maybe have a massage . . . all pretty mundane activities that can be enjoyed at a zillion other places. Lounges may offer them "for free", but the product quality is in most cases mediocre at best.

Having said that, opinions differ. If spending time in airport lounges is your thing, then by all means go for it.

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Old Mar 17, 19, 7:19 pm
  #473  
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Originally Posted by Karen2 View Post
Are there any airport hotels yet at the new airport? How long should I allow from Old Town to the new airport when my flight is at 3 pm? It is a little scary at this point and I am thinking our last night should be closer to ISL. My TK flight is booked now to Rome from IST on April 29.

Thanks for helping us all out.
Originally Posted by TM78 View Post
I think there is just Yotel for now which is based at the airport. Around new airport there is no other hotels. Few weeks ago I googled how far is airport from the Bazaar and it was around one hour. Maybe ISTFlyer could help you with that because I don't have clue how much traffic is normaly on the way to the area where new airport is.
Originally Posted by ankomonkey View Post
I think the (Radisson) Park Inn Odayeri is fairly close to the new airport, but their prices seemed high (they also moved it up a points category) when I most recently checked. The opposite of Ataturk with a wealth of hotel options at good prices.
The only hotel at the airport is the YOTEL ( both in airside and landside ) and the only hotel around the airport ( within 10 minutes ) is the Park Inn Odayeri which could only be accessible by taxis or private vehicles. AFAIK the Park Inn by Radisson does not offer a hotel shuttle for the moment.

I would suggest that you could stay in Movenpick Hotel 4.Levent which the Havaist shuttles depart across the road from the hotel. The Havaist shuttle costs ₺18 one way and it takes around 30 minutes from that stop to the airport. Also the road will not have traffic for a 15:00 flight. If you're looking for a more luxury hotel I would suggest that you stay in the Raffles Hotel in Zincirlikuyu where the Havaist bus would take 40 minutes and no traffic would be expected for a 15:00 flight.

Also if you decide to stick on your hotel on the Old Town, I would suggest that you take the Havaist bus from Yenikapı minimum 4 hours before your scheduled departure time. Probably your journey would take no longer than an hour but the route that the Yenikapı Havaist shuttle goes could be packed at any time of the day.

By the way, thank you TM78 for appreciating me.
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Old Mar 17, 19, 7:44 pm
  #474  
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ISTFlyer, 40 minutes from Raffles at 15:00? That may be what they are claiming, but I believe really really optimistic, even at that time?!?!?!? How does the bus go. Right now at 4:35 AM- on a Sunday night/Monday morning, and no traffic the estimate is 37 minutes!!! At Noon you are looking at possibly just 5 minutes to get on Buyukdere Cad, It could easily take 15 minutes to get to the TEM interchange before Maslak, and generally traffic would be pretty open to the D20 exit, and only take 5 minutes, You would then have to go D20 past Kemer, Gokturk, etc, which at that time could easily take 25 minutes, so at that time I would not count on it taking less than 50 minutes, and that is the slowest part of the day. As you know, when there is traffic, any time after 3PM, it could take you half an hour just to get to TEM, let alone anything else, and then you will start getting the commuter and school bus traffic!! Movenpick might be a bit better as it is AFTER the dreaded traffic lights at the end of Levent and the overpass, but still can be difficult getting up to TEM, etc.....
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Old Mar 17, 19, 8:09 pm
  #475  
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Originally Posted by hfly View Post
ISTFlyer, 40 minutes from Raffles at 15:00? That may be what they are claiming, but I believe really really optimistic, even at that time?!?!?!? How does the bus go. Right now at 4:35 AM- on a Sunday night/Monday morning, and no traffic the estimate is 37 minutes!!! At Noon you are looking at possibly just 5 minutes to get on Buyukdere Cad, It could easily take 15 minutes to get to the TEM interchange before Maslak, and generally traffic would be pretty open to the D20 exit, and only take 5 minutes, You would then have to go D20 past Kemer, Gokturk, etc, which at that time could easily take 25 minutes, so at that time I would not count on it taking less than 50 minutes, and that is the slowest part of the day. As you know, when there is traffic, any time after 3PM, it could take you half an hour just to get to TEM, let alone anything else, and then you will start getting the commuter and school bus traffic!! Movenpick might be a bit better as it is AFTER the dreaded traffic lights at the end of Levent and the overpass, but still can be difficult getting up to TEM, etc.....
Wednesday morning ( the 09:50 bus ) , it took 27 minutes from Istanbul Airport to 4. Levent and if there is no traffic between 4.Levent and Zincirlikuyu, that distance would maximum take 4-5 minutes. You're also right that some unexpected traffic could occur anytime during the day at that area but usually it's empty.
Our OP has his flight at 15:00 so he would probably leave around 11:00-12:30 but you're right about the traffic after 15:00. Of course, it would take around 1h-1h30min at 15:00 from Z.Kuyu to ISL.
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Old Mar 17, 19, 8:49 pm
  #476  
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As you know, it is rarely the case that there is "no traffic" between 4.Levent and Z.Kuyu.......From the Movenpick, things are always bad by the traffic lights before Kanyon, then traffic generally is terrible for the next 800 meters or so (due to the wonderful planning permission of allowing three AVM's back to back-with other office buildings in between), generally opens up past Metrocity (when heading in that direction), but then gets bad with the Nispetiye onto Barbaros entrance, and then that 300 meters or so, to Z.Kuyu can take quite awhile (in rush hour as you know, it can take half an hour). The point being is that I do not doubt you, that 09:50 going in the direction that you went it took that amount of time (but I am impressed and you must have encountered no traffic and the guy must have been driving as fast as he was able to!) But had it been in the other direction at that time, it would have taken a lot longer. The funny thing is that the whole secondary tunnel projects Besiktas-Fulya-Levazim-Baltilimani (with a direct connection to TEM), were all of course supposed to have been opened by now which would have made all of this much easier, and ANOTHER reason why they should have delayed this whole thing. Anything which shifts traffic through Z.Kuyu is an absolute nightmare..........
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Old Mar 18, 19, 2:35 am
  #477  
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Originally Posted by ISTFlyer View Post
By the way, thank you TM78 for appreciating me.
Your welcome. You were allready flying from new one and I thought you maybe allready know the situation with hotels and geting there. And you have a lot of insider news.
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Old Mar 18, 19, 9:34 pm
  #478  
 
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I have contacted TK about the use of the CIP lounge in the weeks after the move, since I have a very intense few weeks of traveling ahead, going from 1 long haul to another one, passing IST (1 more and last time) & ISL many times in the next 2 months.

At the moment their international lounge isn't active and I have a strong feeling it won't be operational for the next weeks following the move.
In case it isn't, they are giving people vouchers (like someone here said earlier), but how does this work?
Do you get these vouchers at the original point of departure, or do you have to collect them at a certain point at ISL?
I have asked TK these questions as well but their answers have been very avoiding.

As a M&S elite+, it amazes me how they can always give you an answer without actually giving information.
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Old Mar 18, 19, 9:41 pm
  #479  
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Originally Posted by headhunterke View Post
I have contacted TK about the use of the CIP lounge in the weeks after the move, since I have a very intense few weeks of traveling ahead, going from 1 long haul to another one, passing IST (1 more and last time) & ISL many times in the next 2 months.

At the moment their international lounge isn't active and I have a strong feeling it won't be operational for the next weeks following the move.
In case it isn't, they are giving people vouchers (like someone here said earlier), but how does this work?
Do you get these vouchers at the original point of departure, or do you have to collect them at a certain point at ISL?
Yes they are giving two vouchers worth ₺35 ( total ₺70 ) for the moment. In all of my international flights from ISL, Istanbul Airport was my origin so I claimed the vouchers at the check-in desk. However, when I had a same day return from ECN, they were unable to print the lounge voucher for ECN which is a contract lounge. Probably you would need to contact one of the transfer desks or there would be dedicated desks for this issue. I imagine that more than 100.000 people would have the same issue so probably TK would have an idea.

You could use your vouchers in any of the food retail outlets in the international airside of the terminal. However, be aware that if you spend FE: ₺37 in one of the outlets, you either need to give two of your vouchers or give one of them and give ₺2 in cash/credit. Be aware that no change is given for voucher payments.

My next ISL departure flight would be on the second week of May so I won't be able to report the progress until then. However, there would be av-geeks reporting the situation in the first few days after the move.
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Old Mar 18, 19, 11:49 pm
  #480  
 
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I'm flying through Istanbul on April 17th (connecting from one long haul to another one) so I'll be able to report on the use of lounges, transfer process etc.

Kind of excited for the new airport but sad at the same time because no more Ataturk airport for me
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