The Newbie Zone: ask your questions here
Jun 21, 2018, 5:21 am
#1741
Join Date: Nov 2013
Posts: 134
Is providing feedback to TK useful at all (via email, I am not near a lounge terminal at this moment)?
I am not looking for an compensation, I am more wondering if anyone reads those emails and uses them to improve the product?
Or is this just all disconnected to the customer service team and gets "handled" but not much more?
I felt my flight back from IST to PVG was far below par. From the disappointing food options (swordfish - overcooked and very dry, pasta, chicken - both not very appetizing looking) to crew ignoring chimes and the dreaded 7E middle business class seat with a broken charging port. I thought flying the other way, where a delightful steak was on offer, was a much better experience. Also the lounge. Holy smokes. Every single time I show up the shower time is 1 hour plus now and the food for evening departures seems to have gone way downhill.
I am not looking for an compensation, I am more wondering if anyone reads those emails and uses them to improve the product?
Or is this just all disconnected to the customer service team and gets "handled" but not much more?
I felt my flight back from IST to PVG was far below par. From the disappointing food options (swordfish - overcooked and very dry, pasta, chicken - both not very appetizing looking) to crew ignoring chimes and the dreaded 7E middle business class seat with a broken charging port. I thought flying the other way, where a delightful steak was on offer, was a much better experience. Also the lounge. Holy smokes. Every single time I show up the shower time is 1 hour plus now and the food for evening departures seems to have gone way downhill.
Jun 29, 2018, 7:05 am
#1742
Join Date: Jun 2018
Posts: 10
Transfer queries at istanbul ataturk airport
We have booked to fly business class on Turkish Airlines from Edinburgh to Ho Chi Minh City via Istanbul .
Can we ask for the route EDI-IST-SGN, when we are on transit at Istanbul airport :
1) Do we need to go through Passport control? If we do, do they have a special line for business class passengers?
2) Do we need to go through security check, before we can go to their CIP /Business Class lounge?
Actually, we have read on previous threads on Flyertalk and they seem to say that passengers flying from EU countries are supposed to be "CLEAN", and therefore , they would not need to go through
security check. And I gathered that we might also not need to through passport control, but instead just head straight towards the CIP lounge.
However, we phoned Turkish Airlines, but we were TOLD the OPPOSITE. We were told that we have to go through PASSPORT CONTROL (even though we are NOT going into Istanbul city, and we will be staying airside all the time during our transit). The operator on Turkish Airlines also told us we have to go through Security check for our hand luggage eventhough we are flying from a city in the European Union.
Seems like calling TURKISH AIRLINES confused us even more as they seem to say something totally different from the advise given on Flyertalk! Can anyone help please to clarify the matter?
Can we ask for the route EDI-IST-SGN, when we are on transit at Istanbul airport :
1) Do we need to go through Passport control? If we do, do they have a special line for business class passengers?
2) Do we need to go through security check, before we can go to their CIP /Business Class lounge?
Actually, we have read on previous threads on Flyertalk and they seem to say that passengers flying from EU countries are supposed to be "CLEAN", and therefore , they would not need to go through
security check. And I gathered that we might also not need to through passport control, but instead just head straight towards the CIP lounge.
However, we phoned Turkish Airlines, but we were TOLD the OPPOSITE. We were told that we have to go through PASSPORT CONTROL (even though we are NOT going into Istanbul city, and we will be staying airside all the time during our transit). The operator on Turkish Airlines also told us we have to go through Security check for our hand luggage eventhough we are flying from a city in the European Union.
Seems like calling TURKISH AIRLINES confused us even more as they seem to say something totally different from the advise given on Flyertalk! Can anyone help please to clarify the matter?
Jun 30, 2018, 9:57 am
#1743
Join Date: Jun 2018
Posts: 1
Hi, I'm a Miles&Smiles member, and I'm considering to purchase a ticket with LH. However, one of the segments is "operated by LH cityline". Will it be eligible for M&S miles?
I tried TK on Facebook, they were completely useless.
Then I tried TK phone customer support, they were very nice (Maybe because I'm elite), but couldn't say, and sent me to ask LH.
I asked LH on Facebook, they replied within seconds, saying that it's probably ok but that I should double-check with M&S...
I tried TK on Facebook, they were completely useless.
Then I tried TK phone customer support, they were very nice (Maybe because I'm elite), but couldn't say, and sent me to ask LH.
I asked LH on Facebook, they replied within seconds, saying that it's probably ok but that I should double-check with M&S...
Jun 30, 2018, 11:43 am
#1744
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,590
Hi, I'm a Miles&Smiles member, and I'm considering to purchase a ticket with LH. However, one of the segments is "operated by LH cityline". Will it be eligible for M&S miles?
I tried TK on Facebook, they were completely useless.
Then I tried TK phone customer support, they were very nice (Maybe because I'm elite), but couldn't say, and sent me to ask LH.
I asked LH on Facebook, they replied within seconds, saying that it's probably ok but that I should double-check with M&S...
I tried TK on Facebook, they were completely useless.
Then I tried TK phone customer support, they were very nice (Maybe because I'm elite), but couldn't say, and sent me to ask LH.
I asked LH on Facebook, they replied within seconds, saying that it's probably ok but that I should double-check with M&S...
Jul 2, 2018, 7:52 am
#1745
Join Date: Aug 2015
Posts: 1,141
Hey y'all, I have a question about the "Elite gift card" perk for E+ members (the one when you can gift someone Elite card for 40k miles).
Does anyone know what the validity of the partner card is? Is it 12/24 months, or do the partners get Elite as long as the "parent" account is E+?
Does anyone know what the validity of the partner card is? Is it 12/24 months, or do the partners get Elite as long as the "parent" account is E+?
Jul 2, 2018, 9:48 am
#1746
Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 1,087
Hey y'all, I have a question about the "Elite gift card" perk for E+ members (the one when you can gift someone Elite card for 40k miles).
Does anyone know what the validity of the partner card is? Is it 12/24 months, or do the partners get Elite as long as the "parent" account is E+?
Does anyone know what the validity of the partner card is? Is it 12/24 months, or do the partners get Elite as long as the "parent" account is E+?
Last edited by gr8pirate; Jul 3, 2018 at 3:23 pm
Jul 6, 2018, 12:45 am
#1747
Join Date: Jan 2012
Posts: 17
I'd like to confirm something with you as I'm not sure if the person on the hotline gave me the right answer.
Situation is that I have booked a return flight with TK for 2 people. I upgrade myself with E+ vouchers, and the other person with miles, so both economy tickets, now issued in business class (J).
I am considering changing the date of the return flight, and the customer care person said that changing dates would cost $25. When I countered that those are originally non-flexible economy flights, he said that doesn't matter and they are now "miles and smiles tickets" and can be changed for $25.
This sounds a bit too good to be true, can anyone confirm? Thanks.
Situation is that I have booked a return flight with TK for 2 people. I upgrade myself with E+ vouchers, and the other person with miles, so both economy tickets, now issued in business class (J).
I am considering changing the date of the return flight, and the customer care person said that changing dates would cost $25. When I countered that those are originally non-flexible economy flights, he said that doesn't matter and they are now "miles and smiles tickets" and can be changed for $25.
This sounds a bit too good to be true, can anyone confirm? Thanks.
Jul 6, 2018, 4:31 am
#1748
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
I'd like to confirm something with you as I'm not sure if the person on the hotline gave me the right answer.
Situation is that I have booked a return flight with TK for 2 people. I upgrade myself with E+ vouchers, and the other person with miles, so both economy tickets, now issued in business class (J).
I am considering changing the date of the return flight, and the customer care person said that changing dates would cost $25. When I countered that those are originally non-flexible economy flights, he said that doesn't matter and they are now "miles and smiles tickets" and can be changed for $25.
This sounds a bit too good to be true, can anyone confirm? Thanks.
Situation is that I have booked a return flight with TK for 2 people. I upgrade myself with E+ vouchers, and the other person with miles, so both economy tickets, now issued in business class (J).
I am considering changing the date of the return flight, and the customer care person said that changing dates would cost $25. When I countered that those are originally non-flexible economy flights, he said that doesn't matter and they are now "miles and smiles tickets" and can be changed for $25.
This sounds a bit too good to be true, can anyone confirm? Thanks.
Jul 6, 2018, 7:36 am
#1749
Join Date: Jan 2012
Posts: 17
Agents with contradicting answers, small chance that vouchers won't be rolled over, rebooking fees higher than expected (quote agent: "$100 more or less" - he couldn't even state the exact amount)
In any case, I called two more times and the conclusion is that the statement of the first agent was wrong. For a flight change, upgrade vouchers would need to be refunded, economy flight rebooked, and voucher applied again. And the penalty of the rebooking economy would be applied, together with a service charge and fare difference.
Jul 6, 2018, 4:13 pm
#1750
Join Date: Sep 2017
Programs: AY*PL, TK*ELPL, AF*PL, HH*Diam, MR*Plat
Posts: 48
Transit in IST from USA to Europe
Hi guys, just a quick question regarding TK and transit in IST: I know that flights which arrive from EU countries don't have to go through transit security, but rather have the option of going directly to the gates instead. Does anyone know if the same applies for flights arriving from the US? Thanks!
Jul 8, 2018, 10:11 pm
#1751
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
It's as simple as that: if you know TK, there's too much that can go wrong. For example:
Agents with contradicting answers, small chance that vouchers won't be rolled over, rebooking fees higher than expected (quote agent: "$100 more or less" - he couldn't even state the exact amount)
In any case, I called two more times and the conclusion is that the statement of the first agent was wrong. For a flight change, upgrade vouchers would need to be refunded, economy flight rebooked, and voucher applied again. And the penalty of the rebooking economy would be applied, together with a service charge and fare difference.
Agents with contradicting answers, small chance that vouchers won't be rolled over, rebooking fees higher than expected (quote agent: "$100 more or less" - he couldn't even state the exact amount)
In any case, I called two more times and the conclusion is that the statement of the first agent was wrong. For a flight change, upgrade vouchers would need to be refunded, economy flight rebooked, and voucher applied again. And the penalty of the rebooking economy would be applied, together with a service charge and fare difference.
The same for economy ticket upgraded with miles, however since miles have 3 years this is usually not an issue, best is just carrying the upgrades to new ticket and pay the fare difference. I also recommend doing this at ticket office with supervisor (I avoid doing this over the phone at all cost, too many things can go wrong).
There's a thread dedicated to Elite Plus Upgrade Vouchers which shouldn't be hard to find,
Jul 25, 2018, 6:59 am
#1752
Join Date: Jul 2014
Location: SYD
Programs: TK*G, QR Gold, VA Gold, NZ Gold
Posts: 237
Hi. This might be asked before but I cant find any threads that talk about this.
I am booking my flight through THY website and have TK*G Elite. The flight is SYD-SIN-IST-ZAG all of the sectors are TK metal except for SYD-SIN which is QF. If the flight number is QF1, would I be able to access star alliance gold lounge at SYD?
I am booking my flight through THY website and have TK*G Elite. The flight is SYD-SIN-IST-ZAG all of the sectors are TK metal except for SYD-SIN which is QF. If the flight number is QF1, would I be able to access star alliance gold lounge at SYD?
Jul 25, 2018, 10:33 am
#1753
Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 1,087
Hi. This might be asked before but I cant find any threads that talk about this.
I am booking my flight through THY website and have TK*G Elite. The flight is SYD-SIN-IST-ZAG all of the sectors are TK metal except for SYD-SIN which is QF. If the flight number is QF1, would I be able to access star alliance gold lounge at SYD?
I am booking my flight through THY website and have TK*G Elite. The flight is SYD-SIN-IST-ZAG all of the sectors are TK metal except for SYD-SIN which is QF. If the flight number is QF1, would I be able to access star alliance gold lounge at SYD?
If you’re in Y, then no, because access rules for *G card holders want the gold card + BP for *A flight the same day. You may get lucky and get a lounge access voucher/stamp for the QF Lounge at check-in if the check-in agent is benign, but I wouldn’t count on it.
If all else fails, I would politely explain the situation to the *A lounge dragons, maybe they can make it work.
Jul 27, 2018, 3:22 pm
#1754
Join Date: Jul 2018
Posts: 5
Hi - I've trying to complete a TK status match to requalify for elite status. Are there any decent business class fares or routes that are prone to good deals in business n this forum anywhere for a mileage run? I've seen some recent fares from Vilnius to South America, but wondering if any others, preferably starting in Europe? Thanks.
Jul 29, 2018, 6:06 am
#1755
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,590
Hi - I've trying to complete a TK status match to requalify for elite status. Are there any decent business class fares or routes that are prone to good deals in business n this forum anywhere for a mileage run? I've seen some recent fares from Vilnius to South America, but wondering if any others, preferably starting in Europe? Thanks.