Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Sep 17, 2017, 6:40 pm
Join Date: Sep 2017
Posts: 12
Thanks
Sep 17, 2017, 6:48 pm
Join Date: Aug 2017
Posts: 177
If you search google for Nexus denial attorneys, you'll find a number of them listed. Some of them deal with both Nexus and GE denial, some just GE, some just Nexus. The Canadian lawyers in this field tend to focus on Nexus denials.
Do a search, then check their qualifications with their local state bar / attorney association / law society. Read their through websites, search their names, look for newspaper mentions, ask for past clients who will talk to you about them, etc.
Or you can write your appeal by yourself. But if Nexus is important to you, or if you're in business and it costs you $$$ to wait in line, then a lawyer may be worth the expense. They tend to have a much better sense than a random denied applicant about what CBSA and CBP want to hear, how to phrase the request, and what documentation to include.
Sep 17, 2017, 10:19 pm
Join Date: Sep 2017
Posts: 12
GE is Global Entry, the U.S. Government program that lets members use a separate, much shorter immigration and customs line when re-entering the U.S. from another country. Nexus includes Global Entry benefits.
If you search google for Nexus denial attorneys, you'll find a number of them listed. Some of them deal with both Nexus and GE denial, some just GE, some just Nexus. The Canadian lawyers in this field tend to focus on Nexus denials.
Do a search, then check their qualifications with their local state bar / attorney association / law society. Read their through websites, search their names, look for newspaper mentions, ask for past clients who will talk to you about them, etc.
Or you can write your appeal by yourself. But if Nexus is important to you, or if you're in business and it costs you $$$ to wait in line, then a lawyer may be worth the expense. They tend to have a much better sense than a random denied applicant about what CBSA and CBP want to hear, how to phrase the request, and what documentation to include.
If you search google for Nexus denial attorneys, you'll find a number of them listed. Some of them deal with both Nexus and GE denial, some just GE, some just Nexus. The Canadian lawyers in this field tend to focus on Nexus denials.
Do a search, then check their qualifications with their local state bar / attorney association / law society. Read their through websites, search their names, look for newspaper mentions, ask for past clients who will talk to you about them, etc.
Or you can write your appeal by yourself. But if Nexus is important to you, or if you're in business and it costs you $$$ to wait in line, then a lawyer may be worth the expense. They tend to have a much better sense than a random denied applicant about what CBSA and CBP want to hear, how to phrase the request, and what documentation to include.
Thanks for detailed reply with clarification. Yes I am trying to search in google but really not find any good one. Thats why I posted here that if anyone can recommend. Anyhow, NEXUS is not important for me but my record is more important for me. I am worried after having conversation with CBP supervisor. He said, even if I have clean immigration record, still I am not eligible for that because there is something wrong in my record.
Do you think it will make a difference if I send a detail appeal through lawyer rather than by myeself ? And how much time i have to appeal ?
Anyhow, thank you once again. i am trying to search on google if i find anyone.
Sep 18, 2017, 12:05 pm
Join Date: Jul 2010
Location: Surrey, BC
Programs: A few, *G,
Posts: 124
Newbie2FT, its always best to read the posts about the subject. stress is not a US citizen or other US status, therefore he is not eligible for GE
As for stress attempting to clear his record using Nexus, seems like a colossal waste of time. Nexus does no investigating nor clearing of claims of faulty data, they are a vetting organization. They found a case where stress was denied entry (he doesn't dispute this), that is enough for declining a trust program.
As for stress attempting to clear his record using Nexus, seems like a colossal waste of time. Nexus does no investigating nor clearing of claims of faulty data, they are a vetting organization. They found a case where stress was denied entry (he doesn't dispute this), that is enough for declining a trust program.
Sep 18, 2017, 2:00 pm
Join Date: Aug 2017
Posts: 177
Newbie2FT, its always best to read the posts about the subject. stress is not a US citizen or other US status, therefore he is not eligible for GE
As for stress attempting to clear his record using Nexus, seems like a colossal waste of time. Nexus does no investigating nor clearing of claims of faulty data, they are a vetting organization. They found a case where stress was denied entry (he doesn't dispute this), that is enough for declining a trust program.
As for stress attempting to clear his record using Nexus, seems like a colossal waste of time. Nexus does no investigating nor clearing of claims of faulty data, they are a vetting organization. They found a case where stress was denied entry (he doesn't dispute this), that is enough for declining a trust program.
Nowhere in my response to stress did I state he was a U.S. citizen, lawful permanent resident, or otherwise eligible for Global Entry, or direct him to apply for GE.
And as for the substance of his situation, a number of attorneys who specialize in Nexus denial cases indicate on their websites and in other informational materials that they have achieved eventual issuance of Nexus membership, even in similar situations to this. For that reason, I suggested that stress carefully read through the materials available, look for referrals, and seek testimonials from past clients -- if stress decides to go that route.
Also, importantly to stress (according to him), the lawyer may be useful in gathering information about how future attempts by stress to enter the United States will be treated.
Last edited by Newbie2FT; Sep 18, 2017 at 2:06 pm
Sep 18, 2017, 6:31 pm
Join Date: Sep 2017
Posts: 12
SurreyCRV and Newbie2FT. Bro, I am thanking you both and also those who replied to my post. Your replies were helpful and I was not confused at any point. Also this discussion will be helpful to other readers too who has similar cases.
Actually, Newbie is right, that decision can be changed if we present our case in an articulate way. I figured out that Lawyers can fight to get Nexus if it is denied by CBP on vague information or on the basis of thoughts of CBP officer. I just found one Attorney who is saying that he can try for that and his profile is saying that he was CBP officer in past. Might be he knows US immigration internal procedures and flaws. Anyhow, I am still looking for anyone who can recommend me a tested attorney. This is really very stressful for me. Not because of denied nexus card while for my immigration record. I do not care about Card anymore but if I travel to US, US CBP can create trouble for me and deny my entry again. So I must need to follow this. Thank you guys once again.
Actually, Newbie is right, that decision can be changed if we present our case in an articulate way. I figured out that Lawyers can fight to get Nexus if it is denied by CBP on vague information or on the basis of thoughts of CBP officer. I just found one Attorney who is saying that he can try for that and his profile is saying that he was CBP officer in past. Might be he knows US immigration internal procedures and flaws. Anyhow, I am still looking for anyone who can recommend me a tested attorney. This is really very stressful for me. Not because of denied nexus card while for my immigration record. I do not care about Card anymore but if I travel to US, US CBP can create trouble for me and deny my entry again. So I must need to follow this. Thank you guys once again.
Sep 18, 2017, 8:40 pm
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
SurreyCRV and Newbie2FT. Bro, I am thanking you both and also those who replied to my post. Your replies were helpful and I was not confused at any point. Also this discussion will be helpful to other readers too who has similar cases.
Actually, Newbie is right, that decision can be changed if we present our case in an articulate way. I figured out that Lawyers can fight to get Nexus if it is denied by CBP on vague information or on the basis of thoughts of CBP officer. I just found one Attorney who is saying that he can try for that and his profile is saying that he was CBP officer in past. Might be he knows US immigration internal procedures and flaws. Anyhow, I am still looking for anyone who can recommend me a tested attorney. This is really very stressful for me. Not because of denied nexus card while for my immigration record. I do not care about Card anymore but if I travel to US, US CBP can create trouble for me and deny my entry again. So I must need to follow this. Thank you guys once again.
Actually, Newbie is right, that decision can be changed if we present our case in an articulate way. I figured out that Lawyers can fight to get Nexus if it is denied by CBP on vague information or on the basis of thoughts of CBP officer. I just found one Attorney who is saying that he can try for that and his profile is saying that he was CBP officer in past. Might be he knows US immigration internal procedures and flaws. Anyhow, I am still looking for anyone who can recommend me a tested attorney. This is really very stressful for me. Not because of denied nexus card while for my immigration record. I do not care about Card anymore but if I travel to US, US CBP can create trouble for me and deny my entry again. So I must need to follow this. Thank you guys once again.
Last year, a friend of ours flew from KUL to HKG then U.S.A. He had a valid U.S. visa from his previous employer. He was allowed to board in KUL. As soon as he landed in HKG, a CX agent informed him he could not proceed any further because his U.S. visa was revoked. He later found out all current and previous employees' visas obtained though that company were revoked.
Good luck and keep us posted.
Sep 18, 2017, 9:00 pm
Join Date: Aug 2017
Posts: 177
SurreyCRV and Newbie2FT. Bro, I am thanking you both and also those who replied to my post. Your replies were helpful and I was not confused at any point. Also this discussion will be helpful to other readers too who has similar cases.
Actually, Newbie is right, that decision can be changed if we present our case in an articulate way. I figured out that Lawyers can fight to get Nexus if it is denied by CBP on vague information or on the basis of thoughts of CBP officer. I just found one Attorney who is saying that he can try for that and his profile is saying that he was CBP officer in past. Might be he knows US immigration internal procedures and flaws. Anyhow, I am still looking for anyone who can recommend me a tested attorney. This is really very stressful for me. Not because of denied nexus card while for my immigration record. I do not care about Card anymore but if I travel to US, US CBP can create trouble for me and deny my entry again. So I must need to follow this. Thank you guys once again.
Actually, Newbie is right, that decision can be changed if we present our case in an articulate way. I figured out that Lawyers can fight to get Nexus if it is denied by CBP on vague information or on the basis of thoughts of CBP officer. I just found one Attorney who is saying that he can try for that and his profile is saying that he was CBP officer in past. Might be he knows US immigration internal procedures and flaws. Anyhow, I am still looking for anyone who can recommend me a tested attorney. This is really very stressful for me. Not because of denied nexus card while for my immigration record. I do not care about Card anymore but if I travel to US, US CBP can create trouble for me and deny my entry again. So I must need to follow this. Thank you guys once again.
Several lawyers were interviewed in those stories. Some were from the local chapters of the ACLU and the Canadian Civil Liberties Association, and might be able to provide a referral for an attorney specializing in this field who is local to you (or perhaps even recommend an attorney to take the case pro bono if you qualify financially).
Below are some of the attorneys, hyperlinked to the news stories. (The mere fact they've been interviewed for a story doesn't make them suitable for your purposes, but at least it may be a starting point.)
- Caily DiPuma, B.C. Civil Liberties Association
- Laura Track, B.C. Civil Liberties Association
- Lia Ernst, ACLU of Vermont
- Heather Segal, immigration attorney in Toronto
- Leslie Holman, U.S. immigration lawyer in Burlington, Vt.
- Len Saunders, American immigration lawyer, based in Blaine, Wash.
- Scott Railton, immigration lawyer, based in Bellingham, Wash.
Sep 19, 2017, 9:13 am
Join Date: Aug 2017
Posts: 6
Hi,
I applied with my wife and two kids, we have a trip booked and it is really close to our interview days. I booked an interview for each one of us, but they are all on different days. Based on past experiences that you know of, if we all show up at the first interview booked, would they be willing to do all 4 interviews the same day? The first interview is two weeks and a half before our trip, just enough time to receive the card. The last interview booked is just a week from our trip.
Thanks
I applied with my wife and two kids, we have a trip booked and it is really close to our interview days. I booked an interview for each one of us, but they are all on different days. Based on past experiences that you know of, if we all show up at the first interview booked, would they be willing to do all 4 interviews the same day? The first interview is two weeks and a half before our trip, just enough time to receive the card. The last interview booked is just a week from our trip.
Thanks
Sep 19, 2017, 10:11 am
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Hi,
I applied with my wife and two kids, we have a trip booked and it is really close to our interview days. I booked an interview for each one of us, but they are all on different days. Based on past experiences that you know of, if we all show up at the first interview booked, would they be willing to do all 4 interviews the same day? The first interview is two weeks and a half before our trip, just enough time to receive the card. The last interview booked is just a week from our trip.
Thanks
I applied with my wife and two kids, we have a trip booked and it is really close to our interview days. I booked an interview for each one of us, but they are all on different days. Based on past experiences that you know of, if we all show up at the first interview booked, would they be willing to do all 4 interviews the same day? The first interview is two weeks and a half before our trip, just enough time to receive the card. The last interview booked is just a week from our trip.
Thanks
Good luck and please come back to let us know your outcome.
Sep 19, 2017, 1:59 pm
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,634
Moderator's Action
A recent question about traveling with a companion who is does not have NEXUS was moved to the following thread:
TWA884
Travel Safety/Security co-moderator
TWA884
Travel Safety/Security co-moderator
Sep 19, 2017, 10:32 pm
Join Date: Sep 2017
Posts: 12
For whatever it's worth, there was extensive media coverage at the beginning of the Trump Administration (and late in the Obama Administration) about Canadians being denied entry to the United States.
Several lawyers were interviewed in those stories. Some were from the local chapters of the ACLU and the Canadian Civil Liberties Association, and might be able to provide a referral for an attorney specializing in this field who is local to you (or perhaps even recommend an attorney to take the case pro bono if you qualify financially).
Below are some of the attorneys, hyperlinked to the news stories. (The mere fact they've been interviewed for a story doesn't make them suitable for your purposes, but at least it may be a starting point.)
Several lawyers were interviewed in those stories. Some were from the local chapters of the ACLU and the Canadian Civil Liberties Association, and might be able to provide a referral for an attorney specializing in this field who is local to you (or perhaps even recommend an attorney to take the case pro bono if you qualify financially).
Below are some of the attorneys, hyperlinked to the news stories. (The mere fact they've been interviewed for a story doesn't make them suitable for your purposes, but at least it may be a starting point.)
- Caily DiPuma, B.C. Civil Liberties Association
- Laura Track, B.C. Civil Liberties Association
- Lia Ernst, ACLU of Vermont
- Heather Segal, immigration attorney in Toronto
- Leslie Holman, U.S. immigration lawyer in Burlington, Vt.
- Len Saunders, American immigration lawyer, based in Blaine, Wash.
- Scott Railton, immigration lawyer, based in Bellingham, Wash.
Thanks
Last edited by stress; Sep 20, 2017 at 2:11 pm
Sep 20, 2017, 9:43 am
Join Date: Sep 2013
Posts: 525
We did my wife's Nexus renewal last night and it looks like this morning her Nexus information stopped reflecting her J-1 status. The CBP officer was surprised when she saw the J-1 and I94 in my wife's passport. I suspect that the renewal somehow reset her status in the Nexus system but when I try to add her I94 as a document of admissibility I have no options to change any documents since her renewal is pending review. Is her best bet to go to the Nexus office and make those changes again? Anyone else had this issue in the past?
Sep 21, 2017, 8:02 am
Join Date: Sep 1999
Location: USA
Posts: 305
I used NEXUS/Global Entry at YUL for the first time earlier this week. In a nutshell, I was left somewhat disappointed.
The NEXUS lane through security was closed, so it was shoes off, belt off, laptop out, and liquids out.
After getting the ticket from the Global Entry kiosk, you seem to have to proceed to the exact same CBP officers that everyone else proceeds to. I was asked a few questions by that officer. Other than the fact that he didn't have to scan my passport, I could not see what was quicker about the process once I got to the CBP officer.
Using NEXUS, on the other hand, upon returning to Canada was MUCH more convenient.
The NEXUS lane through security was closed, so it was shoes off, belt off, laptop out, and liquids out.
After getting the ticket from the Global Entry kiosk, you seem to have to proceed to the exact same CBP officers that everyone else proceeds to. I was asked a few questions by that officer. Other than the fact that he didn't have to scan my passport, I could not see what was quicker about the process once I got to the CBP officer.
Using NEXUS, on the other hand, upon returning to Canada was MUCH more convenient.
Sep 21, 2017, 8:40 am
Original Member
Join Date: May 1998
Location: NYC
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Posts: 14,638
What time were you at YUL?