Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Apr 24, 2016, 2:37 pm
#9691
Join Date: Apr 2016
Posts: 3
Welcome to FT.
Have no idea whether its a flag or not - to be honest, I wouldn't worry about it too much. However, the first thing you should know is that NEXUS is a trusted traveler program, so what I would worry about more is giving them reason not to trust you. And misrepresenting the reason you are apply is a good reason for them not to trust you.
Be honest. That's what the program is all about. Not to mention, if asked about it in person, they can see things you don't even know you're doing that indicate you're not comfortable and probably not telling the truth about. And that's likely to be more of an impediment to being approved. You don't have to chat about your long-term plans, but like anytime crossing the border, give them a short, to-the-point and honest answer to exactly what they ask. If they want more details, they'll ask, and do that one question at a time, and you should be fine.
Have no idea whether its a flag or not - to be honest, I wouldn't worry about it too much. However, the first thing you should know is that NEXUS is a trusted traveler program, so what I would worry about more is giving them reason not to trust you. And misrepresenting the reason you are apply is a good reason for them not to trust you.
Be honest. That's what the program is all about. Not to mention, if asked about it in person, they can see things you don't even know you're doing that indicate you're not comfortable and probably not telling the truth about. And that's likely to be more of an impediment to being approved. You don't have to chat about your long-term plans, but like anytime crossing the border, give them a short, to-the-point and honest answer to exactly what they ask. If they want more details, they'll ask, and do that one question at a time, and you should be fine.
You're right, I should just try it out and see what happens. I'll keep my answers real, but short. Just like at the border. I can say I'd like to use it to visit my boyfriend in BC more often, and since I live close to the Ontario border, I can also mention that I would be more willing to drive over for day trips as well where I didn't find it worth the trouble before.
Last edited by torts; Apr 24, 2016 at 2:44 pm
Apr 24, 2016, 2:39 pm
#9692
Join Date: Apr 2016
Posts: 3
This is good to hear. My issue at the moment though is that I'm still in college and don't currently have a job or my own property. :/
Apr 25, 2016, 1:22 pm
#9693
Join Date: Mar 2014
Posts: 1
Hello. I was recently approved for the Nexus program. I am a US citizen, resident of WA. During my interview, the officer told me that I was only eligible for Global Entry and TSA PreCheck if I had a valid passport. I can understand that I am not eligible for Global Entry, but separately aren't I eligible for TSA Precheck? If so, is there something else that needs to be done? Or can I go ahead and start using my PASS ID/KTN for domestic air travel?
Apr 26, 2016, 12:51 am
#9694
Join Date: Jun 2009
Programs: GE
Posts: 247
Hello. I was recently approved for the Nexus program. I am a US citizen, resident of WA. During my interview, the officer told me that I was only eligible for Global Entry and TSA PreCheck if I had a valid passport. I can understand that I am not eligible for Global Entry, but separately aren't I eligible for TSA Precheck? If so, is there something else that needs to be done? Or can I go ahead and start using my PASS ID/KTN for domestic air travel?
Apr 26, 2016, 1:33 am
#9695
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,202
The officer is correct. It might sound odd but it's the rules. You have to have a valid unexpired passport number in GOES to use any of the benefits. You can still use your PASS ID number in the KTN field in anticipation of getting your new passport info into GOES before you fly next.
I'd say put the info in and see if you get Precheck or not. (Though having a passport is a good idea anyway....)
Apr 26, 2016, 2:15 am
#9696
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 366
On the other hand, this answer says nothing about a passport requirement: "U.S. citizens and U.S. lawful permanent residents enrolled in NEXUS and SENTRI are also eligible for TSA PreCheck. Canadian citizens who are members of NEXUS are also eligible to participate in TSA PreCheck."
I'd say put the info in and see if you get Precheck or not. (Though having a passport is a good idea anyway....)
I'd say put the info in and see if you get Precheck or not. (Though having a passport is a good idea anyway....)
Apr 27, 2016, 6:46 am
#9697
Join Date: Sep 2015
Location: SEA, and KCH, BKK, TYO
Programs: Starbucks and MVP Gold
Posts: 60
Does NEXUS give full GE benefits?
I get that it works for precleareance airports in Canada, what about landing in the US from other Canadian airports, or from other countries?
I get that it works for precleareance airports in Canada, what about landing in the US from other Canadian airports, or from other countries?
Apr 27, 2016, 6:50 am
#9698
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 366
Membership in the NEXUS program allows you to reduce your wait times at designated ports of entry by:
using dedicated processing lanes at land border crossings,
using NEXUS kiosks when entering Canada,
using Global Entry kioks when entering the United States, and
calling a marine telephone reporting center to report your arrival into the United States and Canada
using dedicated processing lanes at land border crossings,
using NEXUS kiosks when entering Canada,
using Global Entry kioks when entering the United States, and
calling a marine telephone reporting center to report your arrival into the United States and Canada
Apr 28, 2016, 3:43 am
#9699
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,585
wait times & dedicated NEXUS lanes at CA airports
Successive CA gov'ts have promised fast lanes at major CA airports. e.g.
http://www.theglobeandmail.com/news/...ticle22115057/
Yet every time I transit YUL the NEXUS lane is closed! I raised this with Minister Garneau and his reply is copied below:
"I appreciate your frustrations regarding delays at the screening checkpoint. Together with airports and air carriers, CATSA considers passenger volume carefully and plans resources at screening checkpoints as efficiently as possible. Some passenger wait times are now published on CATSA’s website, which is available at www.catsa.gc.ca. In addition, please be advised that it is the responsibility of air carriers to locate customers in line when it is close to the time of departure.
While the NEXUS line is meant to allow NEXUS members to pass through pre-board screening checkpoints at designated airports more quickly by accessing a dedicated queue and screening line that results in shorter wait times, the operation of a dedicated line for this benefit is dependent upon the availability of space at the airport and CATSA staff to operate this function. Transport Canada does not determine when and where this function is available."
I am intrigued by the suggestion that Transport Canada does not determine when NEXUS services are available! Seems the gov't likes to take credit for the service (& collect the fees) but takes no responsibility for its provision?
I was also interested in the Minister's suggestion that CATSA has wait times on its WEB site. Do any FT's find this useful:
http://www.catsa.gc.ca/waittimes?fie...value=Montreal
http://www.theglobeandmail.com/news/...ticle22115057/
Yet every time I transit YUL the NEXUS lane is closed! I raised this with Minister Garneau and his reply is copied below:
"I appreciate your frustrations regarding delays at the screening checkpoint. Together with airports and air carriers, CATSA considers passenger volume carefully and plans resources at screening checkpoints as efficiently as possible. Some passenger wait times are now published on CATSA’s website, which is available at www.catsa.gc.ca. In addition, please be advised that it is the responsibility of air carriers to locate customers in line when it is close to the time of departure.
While the NEXUS line is meant to allow NEXUS members to pass through pre-board screening checkpoints at designated airports more quickly by accessing a dedicated queue and screening line that results in shorter wait times, the operation of a dedicated line for this benefit is dependent upon the availability of space at the airport and CATSA staff to operate this function. Transport Canada does not determine when and where this function is available."
I am intrigued by the suggestion that Transport Canada does not determine when NEXUS services are available! Seems the gov't likes to take credit for the service (& collect the fees) but takes no responsibility for its provision?
I was also interested in the Minister's suggestion that CATSA has wait times on its WEB site. Do any FT's find this useful:
http://www.catsa.gc.ca/waittimes?fie...value=Montreal
Apr 28, 2016, 1:23 pm
#9700
Join Date: Aug 2014
Posts: 22
Thanks for your reply.
You're right, I should just try it out and see what happens. I'll keep my answers real, but short. Just like at the border. I can say I'd like to use it to visit my boyfriend in BC more often, and since I live close to the Ontario border, I can also mention that I would be more willing to drive over for day trips as well where I didn't find it worth the trouble before.
You're right, I should just try it out and see what happens. I'll keep my answers real, but short. Just like at the border. I can say I'd like to use it to visit my boyfriend in BC more often, and since I live close to the Ontario border, I can also mention that I would be more willing to drive over for day trips as well where I didn't find it worth the trouble before.
Apr 28, 2016, 1:27 pm
#9701
Join Date: Aug 2014
Posts: 22
Thanks for your reply.
You're right, I should just try it out and see what happens. I'll keep my answers real, but short. Just like at the border. I can say I'd like to use it to visit my boyfriend in BC more often, and since I live close to the Ontario border, I can also mention that I would be more willing to drive over for day trips as well where I didn't find it worth the trouble before.
You're right, I should just try it out and see what happens. I'll keep my answers real, but short. Just like at the border. I can say I'd like to use it to visit my boyfriend in BC more often, and since I live close to the Ontario border, I can also mention that I would be more willing to drive over for day trips as well where I didn't find it worth the trouble before.
Apr 28, 2016, 10:47 pm
#9702
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 366
Border officials in most countries will be instantly distrustful of someone who conveniently "forgets" the difference between a friend and a significant other. If they ever catch on, that's an easy way to earn a red flag in CBSA's system.
May 1, 2016, 12:33 pm
#9703
A FlyerTalk Posting Legend
Join Date: Oct 2007
Location: Cleveland, OH
Programs: UA Priemier Gold
Posts: 61,406
Both my and mrs_dergon's cards arrived for renewal. No need for re-interview apparantly. Easy peasy.
May 4, 2016, 6:09 pm
#9704
Join Date: Jun 2011
Posts: 123
My GE membership expires in 9 months and i'd like to switch to Nexus. If I renew now through GOES and choose Nexus, will the new expiration be 5 years + the remaining months of GE or just 5 years? (I do realize that I will have to be interviewed by CBSA)
If the latter, I'll just hold off for a while.
Thanks
If the latter, I'll just hold off for a while.
Thanks
May 4, 2016, 6:34 pm
#9705
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
My GE membership expires in 9 months and i'd like to switch to Nexus. If I renew now through GOES and choose Nexus, will the new expiration be 5 years + the remaining months of GE or just 5 years? (I do realize that I will have to be interviewed by CBSA)
If the latter, I'll just hold off for a while.
Thanks
If the latter, I'll just hold off for a while.
Thanks