Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Mar 11, 2016, 9:42 am
#9601
Join Date: Oct 2013
Location: SF Bay Area
Programs: UA Platinum
Posts: 502
QQ:
Already GE, NEXUS interview coming up, once approved the letter says to wait for the NEXUS card (but), I have seen NEXUS cards and they are a GE card that says NEXUS. Will I be required to carry two cards, or does the NEXUS just attach itself to my GE card? Seems silly to have to wait for a physical card that I already have (just missing the word NEXUS on it).
Already GE, NEXUS interview coming up, once approved the letter says to wait for the NEXUS card (but), I have seen NEXUS cards and they are a GE card that says NEXUS. Will I be required to carry two cards, or does the NEXUS just attach itself to my GE card? Seems silly to have to wait for a physical card that I already have (just missing the word NEXUS on it).
Mar 11, 2016, 11:07 am
#9602
Join Date: Jul 2001
Location: Lower Merion Township, PA, (an inner-ring suburb to the Socialist Workers City/State of Philadelphia, PA)
Posts: 596
QQ:
Already GE, NEXUS interview coming up, once approved the letter says to wait for the NEXUS card (but), I have seen NEXUS cards and they are a GE card that says NEXUS. Will I be required to carry two cards, or does the NEXUS just attach itself to my GE card? Seems silly to have to wait for a physical card that I already have (just missing the word NEXUS on it).
Already GE, NEXUS interview coming up, once approved the letter says to wait for the NEXUS card (but), I have seen NEXUS cards and they are a GE card that says NEXUS. Will I be required to carry two cards, or does the NEXUS just attach itself to my GE card? Seems silly to have to wait for a physical card that I already have (just missing the word NEXUS on it).
Interestingly I never found that point on any cbp website of FAQ list.
Mar 11, 2016, 11:28 am
#9603
Join Date: Oct 2013
Location: SF Bay Area
Programs: UA Platinum
Posts: 502
This point I remember from the interview: Once you receive and activate your Nexus card your GE card becomes invalid or inactive (forget the exact words used), meaning you use Nexus card in place of GE card.
Interestingly I never found that point on any cbp website of FAQ list.
Interestingly I never found that point on any cbp website of FAQ list.
Mar 11, 2016, 1:37 pm
#9604
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
AFAICT, the only reason that Global Entry cards even exist is that they can be used like NEXUS cards for land/sea entry into the US (but not into Canada); originally, GE didn't have cards.
Mar 11, 2016, 2:27 pm
#9605
Join Date: Oct 2013
Location: SF Bay Area
Programs: UA Platinum
Posts: 502
In that situation you would use your passport at the Global Entry kiosk, not your NEXUS or GE card.
It's actually the other way around; NEXUS is a superset of Global Entry. It includes all Global Entry benefits and additionally gives expedited processing when entering Canada (and access to NEXUS security lanes for flights within Canada).
AFAICT, the only reason that Global Entry cards even exist is that they can be used like NEXUS cards for land/sea entry into the US (but not into Canada); originally, GE didn't have cards.
It's actually the other way around; NEXUS is a superset of Global Entry. It includes all Global Entry benefits and additionally gives expedited processing when entering Canada (and access to NEXUS security lanes for flights within Canada).
AFAICT, the only reason that Global Entry cards even exist is that they can be used like NEXUS cards for land/sea entry into the US (but not into Canada); originally, GE didn't have cards.
Thanks for all the info and help.
Mar 11, 2016, 3:36 pm
#9606
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
That's interesting, it definitely is marketed as though GE is the end all, and NEXUS is an add on for easier entry solely to Canada etc. Seems like it "should" be the other way around then, market NEXUS as the go to, heck, why even have two different GE products. Those who are getting GE probably have a higher percentage of traveling to Canada/Mexico at some point... Seems backwards in the way CBP markets these products. I would of rather just applied to NEXUS 1st, rather than GE, even if I wasn't planned for NA travel, I still would've justified it as an, "I might go".
Thanks for all the info and help.
Thanks for all the info and help.
Mar 11, 2016, 5:05 pm
#9607
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
That's interesting, it definitely is marketed as though GE is the end all, and NEXUS is an add on for easier entry solely to Canada etc. Seems like it "should" be the other way around then, market NEXUS as the go to, heck, why even have two different GE products. Those who are getting GE probably have a higher percentage of traveling to Canada/Mexico at some point... Seems backwards in the way CBP markets these products. I would of rather just applied to NEXUS 1st, rather than GE, even if I wasn't planned for NA travel, I still would've justified it as an, "I might go".
Thanks for all the info and help.
Thanks for all the info and help.
On the other hand, more Canadians have the US in part of their international travel plans than Americans do for Canada. So they promote Nexus more there. There is still CanPass (I think), which is the equivalent Canadian-only program, but at the same cost as Nexus, I don't know why anyone would get set up for it, unless someone was ineligible for some reason (i.e. have a felony in the US that would pretty much disqualify them from Nexus, but no criminal record in Canada), then there probably isn't much point to it.
Mar 11, 2016, 6:11 pm
#9608
Join Date: Nov 2006
Location: Bahamas
Programs: AA Plat
Posts: 958
In that situation you would use your passport at the Global Entry kiosk, not your NEXUS or GE card.
It's actually the other way around; NEXUS is a superset of Global Entry. It includes all Global Entry benefits and additionally gives expedited processing when entering Canada (and access to NEXUS security lanes for flights within Canada).
AFAICT, the only reason that Global Entry cards even exist is that they can be used like NEXUS cards for land/sea entry into the US (but not into Canada); originally, GE didn't have cards.
It's actually the other way around; NEXUS is a superset of Global Entry. It includes all Global Entry benefits and additionally gives expedited processing when entering Canada (and access to NEXUS security lanes for flights within Canada).
AFAICT, the only reason that Global Entry cards even exist is that they can be used like NEXUS cards for land/sea entry into the US (but not into Canada); originally, GE didn't have cards.
Mar 11, 2016, 8:13 pm
#9609
Join Date: Jul 2001
Location: Lower Merion Township, PA, (an inner-ring suburb to the Socialist Workers City/State of Philadelphia, PA)
Posts: 596
Entering the United States
All NEXUS members can enjoy the benefits of Global Entry at no additional cost through using the Global Entry kiosks for entry at participating airports.
When using the Global Entry kiosks in Canada Preclearance locations you can use your passport, U.S. Lawful Permanent Resident card or NEXUS card. You cannot use your NEXUS card at Global Entry kiosks outside of Canadian Preclearance locations. At all other ports, you will need to use your passport or U.S. Lawful Permanent Resident card.
If you are traveling with persons into Canada or the United States that are not NEXUS members, you must use the regular lanes.
All NEXUS members can enjoy the benefits of Global Entry at no additional cost through using the Global Entry kiosks for entry at participating airports.
When using the Global Entry kiosks in Canada Preclearance locations you can use your passport, U.S. Lawful Permanent Resident card or NEXUS card. You cannot use your NEXUS card at Global Entry kiosks outside of Canadian Preclearance locations. At all other ports, you will need to use your passport or U.S. Lawful Permanent Resident card.
If you are traveling with persons into Canada or the United States that are not NEXUS members, you must use the regular lanes.
Mar 12, 2016, 5:27 am
#9610
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
CBP agent told me (at my NEXUS interview) "there would be trouble" that if I used my old GE card once my NEXUS card arrived and was activated.
When I asked him to clarify, he said it would be seen as using a fraudulent card since the GE card was invalid upon NEXUS activation, and I would face program revocation. His advice was to destroy the GE card to prevent any potential for mistakes since the cards have the same format.
When I asked him to clarify, he said it would be seen as using a fraudulent card since the GE card was invalid upon NEXUS activation, and I would face program revocation. His advice was to destroy the GE card to prevent any potential for mistakes since the cards have the same format.
Mar 12, 2016, 9:08 am
#9611
Join Date: Mar 2007
Posts: 4,784
Turns out changing citizenship/passport info on NEXUS (from PR to Canadian citizen) ->
they take your NEXUS card right away
you have to apply for a new card and pay $25
they take your NEXUS card right away
you have to apply for a new card and pay $25
Mar 12, 2016, 10:18 am
#9612
Join Date: Jan 2013
Location: YVR
Posts: 243
Being deemed ineligible for NEXUS by the U.S. would be the only reason for a Canadian to enroll in CANPASS.
Mar 13, 2016, 8:32 pm
#9613
Join Date: Mar 2015
Location: CLE
Posts: 94
I wasn't sure if this has already been asked, but has anyone else had issues with their DL info updating in GOES? I've tried updating it a few times and it keeps showing my expired DL from my old state.
Also, do you have to visit in-person if you've moved? Or is updating your mailing address online sufficient?
Also, do you have to visit in-person if you've moved? Or is updating your mailing address online sufficient?
Mar 14, 2016, 11:21 am
#9614
Join Date: Jan 2013
Location: YVR
Posts: 243
I couldn't update my DL in GOES; I had to visit an office in person. Some members report having their DL info removed entirely when updating in person, with the agents saying it really isn't needed.
There is conflicting information from Canadian/US authorities about whether address changes require a visit in person. Canada says no, updating in GOES is enough. But the US says while using GOES is fine for a mailing address, you do need to visit in person for changes to your residential/permanent address.
There is conflicting information from Canadian/US authorities about whether address changes require a visit in person. Canada says no, updating in GOES is enough. But the US says while using GOES is fine for a mailing address, you do need to visit in person for changes to your residential/permanent address.
Last edited by Kiraly; Mar 14, 2016 at 11:29 am
Mar 15, 2016, 12:11 pm
#9615
Join Date: Mar 2007
Posts: 4,784
and Monday TSA PreCheck is already on the BP (didn't have PreCheck before with non-Canadian passport)
That's quick and good surprise to have