Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Mar 2, 2019, 1:33 pm
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
If I have a NEXUS card without an iris scan attached to it, can I still use the NEXUS card to bypass CATSA security lines at Canadian airports?
... and I should have just thrown out my contacts during my interview to get the iris scan done during the interview. Oh well.
... and I should have just thrown out my contacts during my interview to get the iris scan done during the interview. Oh well.
Perhaps you have prescription glasses, you can wear it to have your iris scanned without an appointment. You can also wear it when entering a Canadian airport.
Mar 2, 2019, 3:07 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,641
If I have a NEXUS card without an iris scan attached to it, can I still use the NEXUS card to bypass CATSA security lines at Canadian airports?
... and I should have just thrown out my contacts during my interview to get the iris scan done during the interview. Oh well.
... and I should have just thrown out my contacts during my interview to get the iris scan done during the interview. Oh well.
Mar 2, 2019, 3:20 pm
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,441
If I have a NEXUS card without an iris scan attached to it, can I still use the NEXUS card to bypass CATSA security lines at Canadian airports?
... and I should have just thrown out my contacts during my interview to get the iris scan done during the interview. Oh well.
... and I should have just thrown out my contacts during my interview to get the iris scan done during the interview. Oh well.
Canada Border Services Agency - NEXUS Enrolment Centres
Mar 2, 2019, 3:30 pm
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
I had a while where the nexus machines wouldn't register my iris for whatever reason. So I would typically take the Nexus lane anyways and just tell CATSA of the issue. They would make me fill out a CBSA declaration card on the spot, but yes, one would skip the long line ups from normal immigration.
Mar 2, 2019, 3:54 pm
Join Date: Dec 2002
Location: Toronto
Posts: 484
If I have a NEXUS card without an iris scan attached to it, can I still use the NEXUS card to bypass CATSA security lines at Canadian airports?
... and I should have just thrown out my contacts during my interview to get the iris scan done during the interview. Oh well.
... and I should have just thrown out my contacts during my interview to get the iris scan done during the interview. Oh well.
Mar 2, 2019, 8:42 pm
Join Date: Mar 2019
Posts: 2
GETTING CONFLICTING INFORMATION: Today at a Nexus renewal appointment at a Canadian Airport I was told by the CBSA agent that it is not enough to update passport information in the Trusted Traveler Program System. I was told that any time personal documentation changed that I must also physically report to the NEXUS office to have the information updated. i was also told that just becauseI had updated the information in the TPP system it does not get relayed to the Canada. This information which I received in person seems contradictory to that information which is on the CBSA site
NEXUS members can access the Trusted Traveler Programs (TTP) System to update a mailing address change and passport information that is already on file.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
NEXUS members must report to an Enrolment Centre to update or change other information including:
Legal name changes
Changes to citizenship documents
Changes to permanent resident card information
Changes to naturalization certificates
Changes to work visas or study permit information
Changes to employment information if the change affects your eligibility to the program
Change to residential address only if the change affects your eligibility to the program
Changes to legal custody and legal guardian status or jurisdiction (for all NEXUS members under 18)
Changes that could affect your NEXUS membership such as an arrest, a criminal charge, a conviction or a customs or immigration violation in Canada or the United States
Purpose of travel changes (business/pleasure/school, etc)
To update an email address, please contact a Canadian Processing Centre.
NEXUS members can access the Trusted Traveler Programs (TTP) System to update a mailing address change and passport information that is already on file.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
NEXUS members must report to an Enrolment Centre to update or change other information including:
Legal name changes
Changes to citizenship documents
Changes to permanent resident card information
Changes to naturalization certificates
Changes to work visas or study permit information
Changes to employment information if the change affects your eligibility to the program
Change to residential address only if the change affects your eligibility to the program
Changes to legal custody and legal guardian status or jurisdiction (for all NEXUS members under 18)
Changes that could affect your NEXUS membership such as an arrest, a criminal charge, a conviction or a customs or immigration violation in Canada or the United States
Purpose of travel changes (business/pleasure/school, etc)
To update an email address, please contact a Canadian Processing Centre.
Mar 2, 2019, 8:43 pm
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,441
GETTING CONFLICTING INFORMATION: Today at a Nexus renewal appointment at a Canadian Airport I was told by the CBSA agent that it is not enough to update passport information in the Trusted Traveler Program System. I was told that any time personal documentation changed that I must also physically report to the NEXUS office to have the information updated. i was also told that just becauseI had updated the information in the TPP system it does not get relayed to the Canada. This information which I received in person seems contradictory to that information which is on the CBSA site NEXUS members can access the Trusted Traveler Programs (TTP) System to update a mailing address change and passport information that is already on file.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
NEXUS members must report to an Enrolment Centre to update or change other information including:
Legal name changes
Changes to citizenship documents
Changes to permanent resident card information
Changes to naturalization certificates
Changes to work visas or study permit information
Changes to employment information if the change affects your eligibility to the program
Change to residential address only if the change affects your eligibility to the program
Changes to legal custody and legal guardian status or jurisdiction (for all NEXUS members under 18)
Changes that could affect your NEXUS membership such as an arrest, a criminal charge, a conviction or a customs or immigration violation in Canada or the United States
Purpose of travel changes (business/pleasure/school, etc)
To update an email address, please contact a Canadian Processing Centre.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
NEXUS members must report to an Enrolment Centre to update or change other information including:
Legal name changes
Changes to citizenship documents
Changes to permanent resident card information
Changes to naturalization certificates
Changes to work visas or study permit information
Changes to employment information if the change affects your eligibility to the program
Change to residential address only if the change affects your eligibility to the program
Changes to legal custody and legal guardian status or jurisdiction (for all NEXUS members under 18)
Changes that could affect your NEXUS membership such as an arrest, a criminal charge, a conviction or a customs or immigration violation in Canada or the United States
Purpose of travel changes (business/pleasure/school, etc)
To update an email address, please contact a Canadian Processing Centre.
Mar 2, 2019, 9:12 pm
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
GETTING CONFLICTING INFORMATION: Today at a Nexus renewal appointment at a Canadian Airport I was told by the CBSA agent that it is not enough to update passport information in the Trusted Traveler Program System. I was told that any time personal documentation changed that I must also physically report to the NEXUS office to have the information updated. i was also told that just becauseI had updated the information in the TPP system it does not get relayed to the Canada. This information which I received in person seems contradictory to that information which is on the CBSA site
NEXUS members can access the Trusted Traveler Programs (TTP) System to update a mailing address change and passport information that is already on file.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
NEXUS members must report to an Enrolment Centre to update or change other information including:
Legal name changes
Changes to citizenship documents
Changes to permanent resident card information
Changes to naturalization certificates
Changes to work visas or study permit information
Changes to employment information if the change affects your eligibility to the program
Change to residential address only if the change affects your eligibility to the program
Changes to legal custody and legal guardian status or jurisdiction (for all NEXUS members under 18)
Changes that could affect your NEXUS membership such as an arrest, a criminal charge, a conviction or a customs or immigration violation in Canada or the United States
Purpose of travel changes (business/pleasure/school, etc)
To update an email address, please contact a Canadian Processing Centre.
NEXUS members can access the Trusted Traveler Programs (TTP) System to update a mailing address change and passport information that is already on file.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
NEXUS members must report to an Enrolment Centre to update or change other information including:
Legal name changes
Changes to citizenship documents
Changes to permanent resident card information
Changes to naturalization certificates
Changes to work visas or study permit information
Changes to employment information if the change affects your eligibility to the program
Change to residential address only if the change affects your eligibility to the program
Changes to legal custody and legal guardian status or jurisdiction (for all NEXUS members under 18)
Changes that could affect your NEXUS membership such as an arrest, a criminal charge, a conviction or a customs or immigration violation in Canada or the United States
Purpose of travel changes (business/pleasure/school, etc)
To update an email address, please contact a Canadian Processing Centre.
Mar 2, 2019, 9:18 pm
Join Date: Mar 2019
Posts: 2
I was told the account was flagged because the Canadian side didn't have updated passport information. I did update information on TTP site as soon as new passport was received (about year 3 into Nexus period). I was very specifically told, today, that the information in TTP is not given to the Canadian side and that not bringing the passport in to a Canadian Nexus processing center was a violation of the Nexus rules. The renewal was not going to be denied today but in future I must ensure that I update information both on the TTP site and in person at a Canadian processing center. The agent was very nice when conveying this information to me.
Mar 3, 2019, 8:14 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,641
It is indeed contradictory. However from experience, the agent is correct. When you update the information online, it does not actually get updated with CBSA. I moved across Canada over a year ago, and I had updated it online at that time. Only until 3 months ago when I was there to update my visa information that I was asked if I still lived at my previous address...and was told that updating online does nothing.
I was told the account was flagged because the Canadian side didn't have updated passport information. I did update information on TTP site as soon as new passport was received (about year 3 into Nexus period). I was very specifically told, today, that the information in TTP is not given to the Canadian side and that not bringing the passport in to a Canadian Nexus processing center was a violation of the Nexus rules. The renewal was not going to be denied today but in future I must ensure that I update information both on the TTP site and in person at a Canadian processing center. The agent was very nice when conveying this information to me.
Recent data points confirm this.
https://www.flyertalk.com/forum/30520508-post11132.html
https://www.flyertalk.com/forum/showpost.php?p=30466374&postcount=11122
ConfusedNexusUser - I presume you filled out a renewal application. If so, it would have went thru background check processes by both CBSA Immigration Processing Centre and CBP and conditionally approved before allow you are allowed to interview. So if the enrollment centre is seeing your old passport from 2 years ago (assuming 5 year expiration and you indicated you updated online 3rd year since prior interview), that is indication that they really don't get updates but the CBSA processing centre did in order to do the background check and eligibility verification.
Last edited by seawolf; Mar 3, 2019 at 8:32 pm
Mar 4, 2019, 1:43 am
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,840
In their defense (I don't normally defend TSA), depending on the airport they may have never seen a NEXUS card outside of training. I've used mine at small airports away from the land border and had them actually ask questions about how I got one and what it benefits it enables.
Mar 8, 2019, 8:16 pm
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,811
We somehow let my wife's Nexus pass expire last year (she didn't leave the country that year) and discovered this until the day before we started our trip. FWIW, KTN entered into WS reservation after expiration yielded Pre-Check (FWIW, departing Canada?) on the second leg. Used the passes to avoid the long line for transit security and it managed to get us into the immigration fast lane too for pre-clearance (we used the normal machines).
Departing the U.S. tomorrow with a flight that participates in Pre-Check, and will have flights arriving into and leaving the U.S. in a couple of months where KTN is inputable.
Departing the U.S. tomorrow with a flight that participates in Pre-Check, and will have flights arriving into and leaving the U.S. in a couple of months where KTN is inputable.
Mar 9, 2019, 9:44 pm
Join Date: Apr 2008
Programs: Aeroplan 25K, Marriott Plat
Posts: 343
Any idea how long applications are taking nowadays? I applied for renewal for my wife's and mine, and a new application for our newborn, back in January. My wife's was approved right away, but mine and the baby's are still pending review.
TIA
TIA
Mar 9, 2019, 9:54 pm
Join Date: Apr 2008
Programs: Aeroplan 25K, Marriott Plat
Posts: 343
They can still use the machine. When we took our toddler through, the fingerprint scan part was just blanked out. The ticket that printed forced us to go to a booth and see an agent, but there was no hassle there, just a couple quick questions and some keystrokes. He got his Nexus card when he was only a few weeks old, so even if they took fingerprints back then, they probably wouldn't match now that he's almost 3.
Mar 9, 2019, 10:26 pm
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,653