I know there is some mixed information on this, but I'm wondering about using the NEXUS card only*

My wife and I need to renew our US passports which I have an appointment at the embassy scheduled for early December. We have a flight to the US for Christmas so we probably won't get the new ones in time. US CBP seems to really like the US passports for entering their country, which we wouldn't have. Has anyone had any luck using their NEXUS card only when flying to an airport that doesn't have Global Entry? I guess also it would be the same as not using the GE kiosks at a Canadian pre-clearance airport and giving the CBP officer only your NEXUS card.

*We do have Canadian passports, so failing the NEXUS card, we will just produce those.

Why do you need to go to the embassy? US citizens in Canada can use the DS-82 and renew by mail. However you can't expidite as that is only available in the US.

Three reasons I guess.. In my experience, they process them way faster than mailing them to Philadelphia. For me anyway, as I was born abroad, my current US passport is the only document I have that identifies me as a citizen so I'd really rather not lose that in the mail (slim chance, I know). And finally, and this one is silly, but I like that the issuing authority says US Consulate Toronto and not US Department of State. Again, silly I know.

I was at YYZ T1 earlier this week. There were announcements made every few minutes in the baggage claim area that anyone from SFO, LAX, or SJC had a different process for picking up their luggage. Since I wasn't flying in from one of those destinations, I didn't pay attention to the details. :)

Had an issue with the new Nexus machine while going through t3 at YYZ. After attempting to scan my eyes three times it told me that I was an unauthorized member. The cbsa agent I spoke with said that the machines were doing that all night and I was not the only member to get the error. My partner went through at the same time and yet it worked perfectly for her. Gotta love progress

Interview wait time at Fort Erie
 

Essentially NONE. Logged in today and could have had an interview tomorrow.

So I went to the YYZ Nexus office in Terminal 1 over the weekend.

The Canadian officer made a photocopy of my Nexus card and new passport.

She told me it would be updated by the end of the day. Is it the staff who are working the desk that day who perform the data entry, or does it get thrown into a pile for someone else to enter?

2 days later, the GOES site still shows my former passport's issuing office instead of the new passport's issuing office.

Fort Erie US officer lost (gave back only) 2 of my 4 NEXUS cards on Oct 18th
Waited for phone call or mail, nothing. I called NEXUS office and left voicemail, no return call either

Applied for lost card replacement on Nov 7th (sadly, $25 x 2 cards...why couldn't the officer lose the "free" children cards instead of 2 adults, sigh)
Got Conditional Approval today Nov 18th, needing interviews though @@
Time to check YYZ often!

IME you can't really count on the data in GOES being representative of the data to which agents have access. I've updated my DL twice and GOES still showed the old information until my renewal at which time I updated it myself.

Not a huge fan of the new machines. I couldn't design a more awkward card reader if I wanted to. It's recessed quite a bit and it's not at all obvious what to do with the card (no idea why they require a card in the first place now). The iris capture was also much harder. After getting a capture, it declared it as not successful and made me do it again.

Glad to know we're not alone. I posted something similar here Nov. 2.

The card reader on the new machines definitely seems like it's meant to fit something the size of an open passport. Getting a plastic card in there is a little awkward for sure.

On the other hand, I had much better luck with the iris capture on the new machine. Small sample size, but it's been first try for me every time so far.

I've been told this more than once. I always update GOES and then go into the office.

Lol. Sorry, the Canadian government is nowhere near this efficient. Let's not forget this is the same government that until a couple of years ago, couldn't officially "renew" passports (all applications were for new ones), nor at that time would they accept the existing and valid passport as proof of citizenship. It'll be a long time before they can process an automated update like this.

GOES site is only seeing the U.S. Info, not what the Canadians have. U.S. May not have updated it or that part. I wouldn't worry about an issuingn office too much, but I would log in and edit the info if you can through GOES and it will change for the U.S.

Firstly, there are two places where the info. appears. One is in the left sodebar, the other is when you manage membership and see the details from the last application (/renewal). IME, the info. From the application never changes.

As for me, when I got a new DL last time, I took it in to update, and somehow, they added it as an additional one at that time instead of replacing it in GOES. So I had two in their for a while. I just had to update my passport, and apparently when the US officer took it to update, he finally erased the old one.

I'm pretty sure about this, but want to check...

I don't need to carry my nexus card in order to use global entry, just my passport, correct?

Yes you do need the card. If you are enrolled in NEXUS then you are using the Global Entry kiosks as a NEXUS member. All NEXUS members must have their cards on them when using NEXUS services and benefits, of which Global Entry is one.