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-   -   Archived: The NEXUS Information Thread (https://www.flyertalk.com/forum/trusted-travelers/760859-archived-nexus-information-thread.html)

Chiro1979 Sep 29, 2014 10:04 am


Originally Posted by ffsim (Post 23597628)
Government bureaucracy? :confused:

24left is absolutely right. Having been a Nexus member since 2008, I've updated 2 passports and 2 driver's licenses in that time. Only one of those updates was done online -- the first DL update. Months later, I got grief about using Nexus with an expired DL from both CBSA and CPB officers when I went in for an unrelated item. Since then, all updates have been done in person. It really does take no more than 2 minutes.

I went to the office in YYZ to update my drivers license information and they told me that I didn't need to, as long as my passport and green card information was up to date. It's weird how everyone makes their own rules. I still left them a copy of my DL because I'd rather be safe than sorry, and documented their name and the time I was at the office just in case it becomes an issue later.

crimsona Sep 29, 2014 1:49 pm

Do newborns need a passport to apply for a Nexus card?

I assume they'll need a passport to fly, but could you cross the border by land with just the birth certificate attached to a Nexus card?

Fredd Sep 29, 2014 3:42 pm


Originally Posted by Chiro1979 (Post 23598554)
I went to the office in YYZ to update my drivers license information and they told me that I didn't need to, as long as my passport and green card information was up to date. It's weird how everyone makes their own rules. I still left them a copy of my DL because I'd rather be safe than sorry, and documented their name and the time I was at the office just in case it becomes an issue later.

Indeed!

We renewed our drivers' licenses a few months ago and it never dawned on us that we needed to update them at NEXUS, in part because they're the same licenses with the same numbers, just a new expiry date.

Our nearest NEXUS office is in Blaine WA, only a 15-minute drive from our house. :)

Because of recent comments here, we drove over there today and an employee said firmly that we were required to update all documents on file with them. I confirmed that for us this meant drivers' licenses and passports.

He didn't give us a hard time or even comment on the fact we'd renewed our DLs back in the Spring, and simply swiped them through some kind of card reader on his computer. Including a friendly chat about travel, we were in and out in about five minutes.

Thank you to those posters who brought this to our attention. ^^

flyquiet Sep 29, 2014 5:44 pm

Ditto -- glad I happened to read this as my new DL arrived and have done the GOES update and will stop in at the office when I arrive for my next departure. With so much time passing since having the interview, much other information has flushed that piece of information out of memory, and then the only change being the expiry date, it's far from front of mind. I really think I might have forgotten if not for FT.

xero9 Sep 30, 2014 7:35 am

So much conflicting information..

First I'm told I need to update all documents, including DL. Then I'm told only if it's an EDL. Last time I was in there they said they didn't care, even if it's an EDL. Now people are saying they're being told even regular DLs need to be kept up to date..

Maybe once I renew the US passport I'll update both.

Fredd Sep 30, 2014 8:05 am


Originally Posted by xero9 (Post 23603510)
Maybe once I renew the US passport I'll update both.

Given that people are still complaining about having their NEXUS privileges revoked without explanation, that's probably not a bad idea.


Denied NEXUS, people want to know why

Carly Roberts had her NEXUS privileges revoked. She doesn’t know why. Gerald Olma and his late wife were twice denied membership in the trusted traveler program. He doesn’t know why.

Blaine immigration attorney Len Saunders represents dozens of people in the same predicament, who are denied participation in NEXUS and the reason listed in their denial letter is, “Other: You do not meet program eligibility requirements.”

When asked why the “other” designation was used instead of specifying the reason for the denial, U.S. Customs and Border Protection (CBP) declined to answer the question. They issued the following statement...


YVR Cockroach Sep 30, 2014 6:50 pm

I used Nexus and GE at an airport for the first time in two years this past week at YVR. Iris scan worked but the questions took forever to be accepted (easily 10 seconds). Not sure why it was so slow as no one else was using the machines.

I did head up to the enrollment centre and asked and asked about updating my (basic) DL. They said that they don't need that anymore.

My DL expired in April and I've used Nexus headed down to the U.S. by land w/o issue.

sea_jeff Sep 30, 2014 7:36 pm

Not sure if this is common knowledge but I was able to just update my drivers license info online after signing in to my Global Entry account.

New expiration date is in 2020. :)

Fredd Sep 30, 2014 7:47 pm


Originally Posted by Fredd (Post 23600454)
Because of recent comments here, we drove over there today and an employee said firmly that we were required to update all documents on file with them. I confirmed that for us this meant drivers' licenses and passports.


Originally Posted by YVR Cockroach (Post 23606671)
I did head up to the enrollment centre and asked and asked about updating my (basic) DL. They said that they don't need that anymore.

My DL expired in April and I've used Nexus headed down to the U.S. by land w/o issue.

Isn't that a wonderful example of bureaucracy on a trans-national level? 30 miles down the road we got exactly the opposite information! :D

Is it possible the Canadian authorities (an earlier poster got the same response as yours at YYZ) are a little more laid back than the Americans? I have no idea.

Crazy!

ffsim Sep 30, 2014 8:33 pm


Originally Posted by sea_jeff (Post 23606839)
Not sure if this is common knowledge but I was able to just update my drivers license info online after signing in to my Global Entry account.

New expiration date is in 2020. :)

That's what we've been talking about for the last few pages. You're able to update your info through GOES, but many of us have received stern warnings for *not* bringing the new documents to a Nexus office in person. A classic case of YMMV but I always present new documents when I pass through an airport with a Nexus office.

sea_jeff Sep 30, 2014 9:38 pm


Originally Posted by ffsim (Post 23607059)
That's what we've been talking about for the last few pages. You're able to update your info through GOES, but many of us have received stern warnings for *not* bringing the new documents to a Nexus office in person. A classic case of YMMV but I always present new documents when I pass through an airport with a Nexus office.

Doh! Sorry - obviously wasn't paying attention. Hopefully this won't present an issue.

Fingers crossed...

holyphopet Sep 30, 2014 10:47 pm

when for my interview on the 24/09/2014
and after my interview she said i will receive my nexus card in the mail within 5 to 10

It's still showing as "Interview Scheduled" (or something to that effect) in GOES and I have call so many times and yet they are still saying to wait for a few more days,so what do i do?should i walking and find out?or did she forget to submit my application?.

ffsim Oct 1, 2014 5:13 am


Originally Posted by holyphopet (Post 23607421)
when for my interview on the 24/09/2014
and after my interview she said i will receive my nexus card in the mail within 5 to 10

It's still showing as "Interview Scheduled" (or something to that effect) in GOES and I have call so many times and yet they are still saying to wait for a few more days,so what do i do?should i walking and find out?or did she forget to submit my application?.

It sounds like she forgot to submit your application. Based on our family's experience, the status should've changed shortly after your interview.

Welcome to FT!

dustman81 Oct 1, 2014 5:43 am


Originally Posted by crimsona (Post 23599878)
Do newborns need a passport to apply for a Nexus card?

I assume they'll need a passport to fly, but could you cross the border by land with just the birth certificate attached to a Nexus card?

Technically, no one needs a passport to apply for Nexus. A birth certificate is sufficient. Once the newborn is approved for Nexus, just use the card to cross. If you do get the newborn a passport, stop by any NEXUS office and get it added to the account.

emcampbe Oct 1, 2014 10:13 am


Originally Posted by Fredd (Post 23600454)
Indeed!

We renewed our drivers' licenses a few months ago and it never dawned on us that we needed to update them at NEXUS, in part because they're the same licenses with the same numbers, just a new expiry date.

Our nearest NEXUS office is in Blaine WA, only a 15-minute drive from our house. :)

Because of recent comments here, we drove over there today and an employee said firmly that we were required to update all documents on file with them. I confirmed that for us this meant drivers' licenses and passports.

He didn't give us a hard time or even comment on the fact we'd renewed our DLs back in the Spring, and simply swiped them through some kind of card reader on his computer. Including a friendly chat about travel, we were in and out in about five minutes.

Thank you to those posters who brought this to our attention. ^^

My wife was actually just talking to the info. line about an (unrelated) document with the info. line (Canadian officer), and she was told that her DL wasn't updated so she needed to do that. At least the last two times, I was told in the office in person that it wasn't necessary (for me), and so I asked to have mine taken off. When she mentioned this, the officer said if its still on your profile, it needs to be updated. I asked if it could be taken out - she said its not a problem but needs to be done at the office.

As for me, not sure if the Canadians have done it, but it still displays and allows me to edit in GOES (actually...I've got it listed twice, once with the older expiration, which I can not edit, and another time with my current expiry). Wish they would just be consistent.


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