We had this issue when my wife was on an H1-B. When my wife enrolled, the folks on the CBP side of the office actually told her, IIRC, to discard the I94s the machine spat out. We actually kept them all, I can't remember if we traveled with the stack of them each time, or just brought the most recent one. We definitely kept them in case we needed them for a pending application. But never had a problem with an officer asking about them.

As a US PR now, there is no problem, as an I94 is no longer needed for her.

Here's a hypothetical question. My wife uses her Canadian passport entering the U.S. by also has a passport issued by an E.U. member state, registered with Nexus and GOES almost since inception. If she, hypothetically, didn't have her Canadian passport, could she use GE or Nexus with her E.U. passport?

I'm in exactly the same situation. I asked the folks at the Nexus office and they explained that the US "systems" only allow the association of one passport per Nexus member. This limitation does not exist on the Canadian "systems." The result is that the Canadian officers added my EU passport number to my profile while the American officer simply handed my EU passport back to me and said, "I don't care about this."

Hypothetically, the Canadian officers supposed that the US officers could update my Nexus profile with my EU passport number in lieu of the Canadian one, but I'd have to fill out some sort of form every time I entered the US (I think they called it a Visa Waiver form). Since I wasn't interested in doing that and the US officers didn't care about my EU passport, I thanked everyone for their time and went on my way.

Based on my experience, I wouldn't use Nexus to enter the US with only my EU passport; I'd jump into a regular queue and not risk losing Nexus.

Just one more data point on the issue of updating Nexus at a CBSA office after renewing your passport.

Mr. Fink renewed his passport last month. I updated the document in GOES immediately and he has only used his Nexus/GE card to enter the US since that time, not to return to Canada (only land crossings since then at a border without a Nexus lane). Every thing I have read on the website says updating GOES is the only thing one needs to do. I even phoned in and the lengthy phone recording said the same - if you renew a passport, you need only update GOES and a trip to a Nexus office is not required.

After reading some of the stories here where people did just that and were threatened with revocation of Nexus when they tried to use it returning to Canada as the passport on record was expired, we decided to make a trip to the Nexus office in Vancouver today as we have a trip coming up.

Sure enough, the woman said we definitely had to come into the office and physically present his new passport to update the Nexus information. She said that people are unaware of this due to the errorneous information out there and they think they are fine because they updated GOES. They only find out otherwise when they attempt to use Nexus for the first time after renewing the passport and find their Nexus card revoked or are threatened with revocation. She said she hears these stories all the time and a lot of people are getting caught. She said GOES is only on the US side of things and the two systems don't talk to each other. She agrees it is a terrible system and not communicated properly at all.

TL, DR; so the moral of the story is, if you have Nexus and your renew your passport or drivers license, you must go in person to a Nexus office to update your document. No appointment necessary and it takes 2 minutes. Updating it in GOES only updates it on the US side for use as GE. If you don't you will be pulled aside the next time you try to use it with CBSA with varying consequences, from a warning to actually having your Nexus revoked.

The NEXUS Information Thread
 

The problem I have is that even the CBSA web site says that you only need to update GOES:

http://www.cbsa-asfc.gc.ca/prog/nexus/contact-coordonnees-eng.html

" NEXUS members can access the Global Online Enrollment System (GOES) to update address changes and passport information that is already on file."

What does that even mean? Can I only update the passport that I already have? I asked this specific question when I was at YYZ in August when we renewed my daughter's card and they told me that they "preferred" to see the new passport.

I cannot for the life of me figure out why they can't get this information straight.

The NEXUS Information Thread
 

To complicate things even further, according to this you don't even need a passport for NEXUS.

http://www.dhs.gov/comparison-chart

That was exactly my point - the online info that you quoted as well as the recording you get when you call in clearly states that updating GOES is all that is necessary after renewing a passport or drivers license. When in reality, that is true for the US side of things only as GOES is the American system.

CBSA officers will tell you, as well as all the anecdotal evidence from postings here and as I was told after my own inquiry at the Nexus office today, that updating GOES will absolutely not update the Canadian system. And the next time you try to use Nexus with the CBSA, you will be flagged as having an expired document and threatened with (and possibly actually will have) the revocation of your Nexus privileges for being in violation of the program rules. Crazy, I know. And the CBSA officer today agreed. But it is really happening and she sees it all the time.

And to the previous poster, you can update GOES with your new passport or d/l, (not just your existing one). I did it, but as above, it only updates the US side (GE).

Technically, you don't need one. There's nothing wrong with signing up for NEXUS while not having a valid passport and using it only in land or sea mode.

Forget the conflicting info. - this is just one reason I would never travel by air without my passport. Even if the info. that you don't need one is correct, find the officer that believes otherwise (i.e., if you get sent to secondary), and its doubtful that you'll be able to convince them otherwise).

And that's only if you can get to them - IME, its YMMV whether the check-in counter will let you check in without your actual passport - there are threads where folks have been denied. And given airline rules on documents can differ from what customs/immigration rules are, you may have no recourse to argue if they require a passport for check in on a transborder flight. Though its been a while since I've tried using it, I've had AC check-in folks not allow it when I've just handed them my Nexus in the past.

That does seem to be the case but I don't understand why that is the case. When you originally apply for NEXUS through GOES you enter your passport info, all of your vital stats, and book an interview time, and all of that information makes it to CBSA. I don't understand why updating one's passport info through GOES couldn't as well.

As a side note:

Where in the rules or program guide does it say that the passport linked to your NEXUS card must remain valid for the NEXUS card to remain valid for (land/sea) travel? That's what CBSA seems to be telling people but I can't find it documented anywhere.

Originally posted by Finkface:

" TL, DR; so the moral of the story is, if you have Nexus and your renew your passport or drivers license, you must go in person to a Nexus office to update your document. No appointment necessary and it takes 2 minutes. Updating it in GOES only updates it on the US side for use as GE. If you don't you will be pulled aside the next time you try to use it with CBSA with varying consequences, from a warning to actually having your Nexus revoked.[/QUOTE]"


EXACTLY! The Canadian officer more specifically than the American one, made this quite clear after my interview.

I don't know why there is such a discord between what CBSA agents on the ground say and what the published rules and guidelines say. I can find no documentation that says expired passports must be renewed/updated at all, let alone in person at a NEXUS office.

Government bureaucracy? :confused:

24left is absolutely right. Having been a Nexus member since 2008, I've updated 2 passports and 2 driver's licenses in that time. Only one of those updates was done online -- the first DL update. Months later, I got grief about using Nexus with an expired DL from both CBSA and CPB officers when I went in for an unrelated item. Since then, all updates have been done in person. It really does take no more than 2 minutes.

Looks like there could be additional Toronto interview slots avail last two weeks of October.

CBP, CBSA Ramp-Up Trusted Traveler Enrollments in Toronto