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-   -   Archived: The NEXUS Information Thread (https://www.flyertalk.com/forum/trusted-travelers/760859-archived-nexus-information-thread.html)

emcampbe Mar 18, 2011 6:18 pm


Originally Posted by newsguy911 (Post 16057189)
After getting the card about GE enrollment, I wanted to login and set this up online to add to my Nexus profile. However, after having changed the password months ago with GOES, I get the following error:

Your account has been suspended. Please contact GOES Support to request for a password reset.

I've e-mailed the listed e-mail ([email protected]) three times and never received a response.

1) Anybody have any other e-mail addresses that have received action?
2) Is two months too short to wait for a password reset?
2) Can enrollment in GE be done at an enrollment centre such as YYZ? (of course without GOES working, not sure how I could get an appointment).

Suggestions?

I agree with calling the number.

GE is automatic, no "enrollment" necessary. The only thing you need to do is make sure that all 10 prints are on file, which the US CBP people need to do. Nexus offices will do that, no appointment necessary. Which, coincidentally, you couldn't even book if you want to even if you could log in to your account - you can only make an appointment if you are due for an interview (new enrollment or renewal).

alexb133 Mar 18, 2011 9:43 pm


Originally Posted by emcampbe (Post 16061443)
I agree with calling the number.

GE is automatic, no "enrollment" necessary. The only thing you need to do is make sure that all 10 prints are on file, which the US CBP people need to do. Nexus offices will do that, no appointment necessary. Which, coincidentally, you couldn't even book if you want to even if you could log in to your account - you can only make an appointment if you are due for an interview (new enrollment or renewal).

I also agree with calling the number. They were helpful when I applied also. (I originally signed up for a goes account a long time ago, and forgot username and password).

Also about the GE... I thought the "sticker" would look more official. I was surprised it's so tiny lol

newsguy911 Mar 19, 2011 1:21 am

Thanks all! Hadn't noticed the phone number till I went to the link (they only publish the e-mail on the error page). Will give them a call and see if I can sort it out that way, or drop by the enrollment centre at YYZ!

tryinginvain Mar 21, 2011 8:46 pm

Sorry if this has been asked multiple times, but I searched here and google and couldn't get any sort of clear answer. I applied through GOES today, born in Canada and only lived in Canada so I don't think there's anything complicated in my file. I have a mini-RTW in late June (3 months from now) - is it likely everything will be done by then? I'm in Ottawa so I don't have far to go for the appt. I also should have some flexibility scheduling an appt as long as there are any openings.

rankourabu Mar 21, 2011 9:21 pm

someone cancelled their appointment on Wednesday, so I was able to move up mine from June ... yay

ricktoronto Mar 21, 2011 9:31 pm


Originally Posted by tryinginvain (Post 16077546)
Sorry if this has been asked multiple times, but I searched here and google and couldn't get any sort of clear answer. I applied through GOES today, born in Canada and only lived in Canada so I don't think there's anything complicated in my file. I have a mini-RTW in late June (3 months from now) - is it likely everything will be done by then? I'm in Ottawa so I don't have far to go for the appt. I also should have some flexibility scheduling an appt as long as there are any openings.

They approved me in less than two weeks. In Toronto if you want to go to the airport the earliest appointment is June 21st. If you can drive to Fort Erie they can do it at 10 a.m. tomorrow.

Be meticulous in the application details and pick a location with open slots and it can be done in two weeks and a day.

tryinginvain Mar 22, 2011 4:08 pm


Originally Posted by ricktoronto (Post 16077749)
They approved me in less than two weeks. In Toronto if you want to go to the airport the earliest appointment is June 21st. If you can drive to Fort Erie they can do it at 10 a.m. tomorrow.

Be meticulous in the application details and pick a location with open slots and it can be done in two weeks and a day.

I guess I can't see open slots until I'm processed. I'm currently logged into my GOES account and my application from yesterday is "pending review". When I click on a center from the nexus.gc.ca page I can't get any info.

I'm in Ottawa so hopefully I can get something at YOW. If it makes that much difference I'll drive to the 1000 Islands office. I'm hoping this is completely done by mid June since my RTW goes through the US.

This process isn't exactly clear. The more I read the more confused I get. Some enrollment centers don't have iris photograph capability yet it is a requirement? I'm not too concerned at this point, I'll go step by step......but so far I'm not too impressed. I also read the last several pages of this thread and I'm not sure what the stickers are - but it seems as if a lot of the border agents aren't sure either. Even on the nexus site the info contradicts itself as to whether or not this is sufficient id for Canada - US crossings.

PhotoJim Mar 22, 2011 9:50 pm


Originally Posted by tryinginvain (Post 16082776)
Some enrollment centers don't have iris photograph capability yet it is a requirement? I'm not too concerned at this point, I'll go step by step......but so far I'm not too impressed. I also read the last several pages of this thread and I'm not sure what the stickers are - but it seems as if a lot of the border agents aren't sure either. Even on the nexus site the info contradicts itself as to whether or not this is sufficient id for Canada - US crossings.

The iris scan is only required if you want to use NEXUS at airports. However, you can do the interview at a location that doesn't do iris scans, and then pop into the NEXUS office at YOW (or any other airport with NEXUS) to get the iris scan done later. No appointment is necessary for the iris scan.

Antonio8069 Mar 22, 2011 10:20 pm

Log on early & often
 

Originally Posted by tryinginvain (Post 16077546)
Sorry if this has been asked multiple times, but I searched here and google and couldn't get any sort of clear answer. I applied through GOES today, born in Canada and only lived in Canada so I don't think there's anything complicated in my file. I have a mini-RTW in late June (3 months from now) - is it likely everything will be done by then? I'm in Ottawa so I don't have far to go for the appt. I also should have some flexibility scheduling an appt as long as there are any openings.

Don't bother with another location. Just log in on the Nexus site early in the day, select the option to re-schedule your appointment, be persistent, and you should have no problem getting an interview prior to June! I got that advice from the NEXUS staff at YOW, and I was able to get an earlier interview for each of 4 family members.
The 30/90 day deal is a bit of a misnomer. IF all of the interview slots are taken, Nexus will offer you an interview elsewhere. YUL? YYZ? Take it. Then proceed as above, and you will have the option to select alternative locations when rescheduling!
ps I drove today to SYR (enroute to JFK) and used Nexus at the land border crossing on # 81. It was a breeze! Nexus rocks!

Denont Mar 23, 2011 4:51 pm


Originally Posted by mikefang (Post 16017462)
thanks for all the feedback. just wondering, both my CAN/US passports have my first/middle names on them. when i apply on GOES, do i need to put my passport info along with my birth cert. or passport itself is sufficient? thanks.

Passport itself is sufficient, that what I did.

caljr Mar 23, 2011 8:12 pm


Originally Posted by tryinginvain (Post 16082776)
I'm in Ottawa so hopefully I can get something at YOW.

Take the first available initial appointment you can get, then as mentioned by others check back repeatedly taking earlier dates to move up the queue as people cancel, using the reschedule function.

Check every day and a nice spot will pop for you soon enough. I was able to move up more than 2 months from my first assigned interview slot. Just be ready to grab those earlier slots when they show as they wont last long.

InTheAirGuy Mar 28, 2011 11:39 am

I anticipate being approved this week for an E-1 visa to the US; I will be at the US Consulate in Toronto. I'm currently an 0-1.

I know I have to get a new I-94 at Pearson and will do so my next travel date. Since my status will have already been approved at the consulate, any thoughts on how long the airport process might take?

Also, in terms of Nexus -- do I have to set an appointment to get the US folks details on the new visa, or is this something that can be done online, or with a simple quick unscheduled visit to the office?

pxy_a Mar 28, 2011 12:58 pm


Originally Posted by InTheAirGuy (Post 16116096)
Also, in terms of Nexus -- do I have to set an appointment to get the US folks details on the new visa, or is this something that can be done online, or with a simple quick unscheduled visit to the office?

When I got my TN Visa, I just popped by the YYZ Nexus office (without an appt) to add the change to my file. I was told that I could not do this over the phone or online.

emcampbe Mar 28, 2011 6:01 pm


Originally Posted by InTheAirGuy (Post 16116096)
Also, in terms of Nexus -- do I have to set an appointment to get the US folks details on the new visa, or is this something that can be done online, or with a simple quick unscheduled visit to the office?

You can not do this online or over the phone, you have to go into an office. No appointment necessary, though. The only time you need an appointment is for an interview - which is basically only after your initial application and renewal for the program. Depending on the day/time you go in though and how busy it is, at least at YYZ, you may have to wait for a bit.

rankourabu Mar 28, 2011 6:12 pm

Did it today.
Got the sticker.

But have to go back to register my second passport (EU)


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