Archived: Global Entry Renewal [2013-2018]
Jan 4, 2018, 2:30 pm
#541
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,653
My GE expires in Aug so I went to the GOES site to renew, which then directed me to create a new account at the ttp.cbp.dhs.gov site and link my accounts. That part was successful and I can see my information for the current account including where it says I should go ahead and renew. But I see no links on where to renew? I can add a vehicle or apply for the APEC Business Travel Card but no option to renew. Am I looking in the wrong place?
TWA884
Travel Safety/Security co-moderator
Jan 6, 2018, 8:09 am
#542
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,028
Anyone know if the renewal people work on weekends? Any point in my checking my dashboard on Saturday or Sunday?
Jan 6, 2018, 9:05 am
#543
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,679
When setting up my login on the new website, I noticed that my last name on GE is spelled wrong so it does not match my passport. It was very hard to notice. The interesting thing is 2 years ago I had no issue using GE but I had an issue in May. Not sure what the issue was in May since no info had changed. From the website it looks like I have to go through a complete new application process. I do not live near an interview site. I am thinking of renewing with the GE name spelled incorrectly since I have used GE successfully. Do others have experience in this?
Jan 6, 2018, 11:41 am
#544
Original Poster
Join Date: Oct 2007
Location: Catania, Sicily/South Jersey (PHL)/Houston, Texas/Red Stick/airborne in-between
Programs: United Global Svs, AA PlatPro, WN RR, AZ/ITA Freccia, Hilton Diam, Bonvoy Gold, Hertz Prez, IHG
Posts: 3,548
Well, I cannot believe I am coming up on ten years (and five since starting this thread) so I am up for my second renewal. Will be interesting to see if it goes as smoothly as the first-basically automatic.
Jan 9, 2018, 8:17 am
#545
Join Date: Jan 2016
Location: YYC
Programs: AC E50K, HHonors Silver, NEXUS/GE, IHG Elite Gold
Posts: 48
As a reminder you can renew one year before expiry. You need not wait for a reminder from GE/DHS. My original NEXUS was to expire September 2017 and applied for renewal about 6 months prior. Received replacement NEXUS card in April 2017 and now set till 2022. No interview required - simply making sure my online profile with dhs.gov was up to date.
Jan 11, 2018, 12:59 am
#546
Join Date: Feb 2002
Posts: 1,695
I'm filling out the GE renewal form and I need to add Hong Kong to the "Countries Visited" list but I can't find it. Am I missing it? Should I choose China instead?
Jan 11, 2018, 8:52 am
#547
Join Date: Mar 2011
Location: SAN
Programs: Delta Gold. Hilton Diamond. Hyatt Explorist.
Posts: 1,677
Jan 11, 2018, 9:02 am
#548
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,028
Mine did not happen over the weekend, but it was six days from submitting renewal application until approval (no interview - yay!)
Jan 11, 2018, 9:54 am
#549
Join Date: Dec 2002
Programs: UA MM, Hilton-Dia
Posts: 1,480
countries in that list
Jan 12, 2018, 11:39 am
#550
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,419
Then make a note to mention it at the interview.
Jan 12, 2018, 2:32 pm
#551
formerly known as RK7
Join Date: Aug 1999
Location: Grass Valley SMF
Programs: Many
Posts: 720
I renewed my wife's application online about a week ago and today received an email saying that her status had changed. After my simple renewal, I was expecting the same with hers. She was conditionally approved, but she is now going to have to have another interview! We are leaving for Thailand in about a month and we are not going to be in airports before that trip and her Global Entry card expires three days before we arrive home. We are about 150 miles from SFO and going online come to find that their earliest available is May 2nd!
We called Global Entry/DHS at 877-227-5511 and expected to be on hold for hours but instead it was only about twenty minutes. The agent verified that she would have to be interviewed again and she was chosen at random. My wife explained our upcoming trip and her concerns and that is when she received great news from the agent. THERE IS A SIX MONTH GRACE PERIOD FROM CARD EXPIRATION IF YOU HAVE BEEN CONDITIONALLY APPROVED. That fact is stated nowhere on her notice or on the website. We again lucked out when we found that our return from Asia we have a longish layover at SEA and found that their office has PLENTY of appointment space available on our return day. Made the appointment and crisis averted.
We called Global Entry/DHS at 877-227-5511 and expected to be on hold for hours but instead it was only about twenty minutes. The agent verified that she would have to be interviewed again and she was chosen at random. My wife explained our upcoming trip and her concerns and that is when she received great news from the agent. THERE IS A SIX MONTH GRACE PERIOD FROM CARD EXPIRATION IF YOU HAVE BEEN CONDITIONALLY APPROVED. That fact is stated nowhere on her notice or on the website. We again lucked out when we found that our return from Asia we have a longish layover at SEA and found that their office has PLENTY of appointment space available on our return day. Made the appointment and crisis averted.
Last edited by Red '74 TR6; Jan 12, 2018 at 4:52 pm Reason: grammar
Jan 20, 2018, 9:28 pm
#552
Join Date: Dec 2016
Location: AUS
Programs: AAdvantage, MileagePlus
Posts: 27
But China is the country that Hong Kong is in. One country, two systems and all of that. But more importantly, what downside do you think there would be to saying that you've visited China?
Jan 23, 2018, 9:12 pm
#553
Join Date: Dec 2011
Location: TPA, MUC
Programs: M&M SEN, Skywards
Posts: 148
Was worried about over looking HK and debating if I should have just left it out.
Jan 25, 2018, 10:43 am
#554
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,419
I think stating China creates a small risk of further inquiry. That said, the inquiry can be easily answered in an interview if necessary, and even with trips to China (not just HK) any non-suspicious reason won't create approval problems.
Jan 26, 2018, 7:05 am
#555
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
For Michilander_wife:
Applied: 1/21/2018
Approved: 1/25/2018
Interview: Not required
New card arrived: 1/31/2018
Applied: 1/21/2018
Approved: 1/25/2018
Interview: Not required
New card arrived: 1/31/2018
Last edited by Michilander; Jan 31, 2018 at 10:27 am