Mar 18, 2018, 7:28 am
Last edit by: TWA884
Enrollment on Arrival is a program operated by U.S. Customs and Border Protection (CBP) to allow Global Entry applicants who are conditionally approved to complete their interviews upon arrival into the United States or when using CBP Preclearance facilities. The Enrollment on Arrival program eliminates the need for a Global Entry applicant to schedule an interview at an enrollment center to complete the application process.
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
Enrollment on Arrival Locations
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
- A valid passport. If you travel using more than one passport, please bring them all to the interview so that the information can be added to your file.
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc. This is not required for minors.
- A permanent resident card (if applicable).
Enrollment on Arrival Locations
Global Entry Enrollment on Arrival
Apr 16, 2019, 7:36 am
#181
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,422
LAX has a dedicated EoA kiosk, see post 167 above.
Although having kids enrol while the rest of the party is already enrolled isn't something I have thought of before, I would assume that those who are enrolled should complete their formalities at the GE kiosk before approaching the EoA desk. Those who are not enrolled can enrol there and those who are can enter the USA via the same desk.
Although having kids enrol while the rest of the party is already enrolled isn't something I have thought of before, I would assume that those who are enrolled should complete their formalities at the GE kiosk before approaching the EoA desk. Those who are not enrolled can enrol there and those who are can enter the USA via the same desk.
Apr 16, 2019, 9:45 am
#182
Join Date: Feb 2011
Posts: 1,353
Does anyone have any experience of GE interview on arrival at LAX? We will be arriving on the BA283 which is scheduled to arrive at 13.05. Mr NW and I both have GE but we will be travelling with our 9 year olds who do not. Ultimately I am looking at what will be most painless (remembering a 100+ minute queue at immigration on our last visit) but there are obvious advantages to them having GE in the longer term. What I am unclear about is whether we have to clear immigration the slow way and then do the GE interview or whether that is all one process that will be faster than the 'normal' immigration process. Some of the posts on this thread suggest a separate line for GE IOA but it is unclear whether that is before or after clearing immigration.
What time should I book the interview for allowing for de-planing etc and the time it takes to travel through LAX? We are travelling in F. What happens if the flight is delayed and we miss our interview slot?
Any insight into the process would be much appreciated. I am regretting not taking the kids when the GE processing centre was operating in London. I am aware of current backlogs but we are not travelling until August.
What time should I book the interview for allowing for de-planing etc and the time it takes to travel through LAX? We are travelling in F. What happens if the flight is delayed and we miss our interview slot?
Any insight into the process would be much appreciated. I am regretting not taking the kids when the GE processing centre was operating in London. I am aware of current backlogs but we are not travelling until August.
Apr 17, 2019, 10:56 am
#184
Join Date: Feb 2011
Posts: 1,353
EOA should be less hassle for sure. Even though I had to wait 10-15 minutes because they only had one officer prioritizing the GE entries, it was still probably less than the main line wait time -- and definitely less than the overhead of scheduling and getting to an appointment, finding the office, waiting there, etc. The interview itself only took a couple minutes and she processed my entry at the same time (I had used the mobile passport app so the answers to the questions popped up with my passport I presume).
Apr 20, 2019, 3:23 am
#185
Join Date: Mar 2018
Location: London
Programs: BAEC | qantas | IHG | Hilton Honors | Priority Pass | Nandos
Posts: 868
I had a surreal, but rewarding experience yesterday at JFK. It wasn't EOA as it's generally understood, but the result was the same. Long story short, I got GE approval.
I'd applied on 8 Feb, with a trip from Bucharest to Phoenix planned for Easter - it included a LHR-JFK leg, so I was hopeful that I would be able to do EOA then. With all the long processing times, I started monitoring reported times on threads in the Trusted Travelers forum and recently the times were either within a couple of weeks or around 70 days. My arrival in JFK was 70 days after my application. It would be close!
I left Bucharest for London and then New York early on the 19th and checked my status then (which would have been close of business on the 18th in the US). It was still 'pending review'. I prepared myself for the worst, but asked at immigration whether my status could be checked. No one seemed to know, but the office who stamped me in told me about the enrollment office in T4 and said they should be able to tell me. I'd actually got through pretty quickly (it was less than 20 mins after I stepped off the plane at this point and I had 2hrs before my connection). So I hopped on the train to T4.
I tried to explain to the officer on the door what I wanted and he told me to wait. After 20 mins or so, I was thinking about giving up and heading to T8. However my name was called and was was asked to take seat. From what the officer was saying to me, it was obvious that I was being interviewed - I interrupted to ask if I'd been conditionally approved and he said 'of course, you would have received an email'. At the end, he told me that I had been approved and gave me some handouts - not 'you'll hear from us'. No emails about CA or after! However, it does mean that 'walk ins' there aren't impossible.
Another interesting thing is when I logged into my account, I could see both letters and both were headed with the 19th of April and exactly the same time - which was about 1:20 AM UK BST (or 8:20 PM NY time on the 18th)?? Not sure what to make of that, as the time doesn't make sense for the final approval. Still, not complaining!
I'd applied on 8 Feb, with a trip from Bucharest to Phoenix planned for Easter - it included a LHR-JFK leg, so I was hopeful that I would be able to do EOA then. With all the long processing times, I started monitoring reported times on threads in the Trusted Travelers forum and recently the times were either within a couple of weeks or around 70 days. My arrival in JFK was 70 days after my application. It would be close!
I left Bucharest for London and then New York early on the 19th and checked my status then (which would have been close of business on the 18th in the US). It was still 'pending review'. I prepared myself for the worst, but asked at immigration whether my status could be checked. No one seemed to know, but the office who stamped me in told me about the enrollment office in T4 and said they should be able to tell me. I'd actually got through pretty quickly (it was less than 20 mins after I stepped off the plane at this point and I had 2hrs before my connection). So I hopped on the train to T4.
I tried to explain to the officer on the door what I wanted and he told me to wait. After 20 mins or so, I was thinking about giving up and heading to T8. However my name was called and was was asked to take seat. From what the officer was saying to me, it was obvious that I was being interviewed - I interrupted to ask if I'd been conditionally approved and he said 'of course, you would have received an email'. At the end, he told me that I had been approved and gave me some handouts - not 'you'll hear from us'. No emails about CA or after! However, it does mean that 'walk ins' there aren't impossible.
Another interesting thing is when I logged into my account, I could see both letters and both were headed with the 19th of April and exactly the same time - which was about 1:20 AM UK BST (or 8:20 PM NY time on the 18th)?? Not sure what to make of that, as the time doesn't make sense for the final approval. Still, not complaining!
Apr 20, 2019, 5:41 pm
#186
Join Date: Apr 2019
Posts: 2
Experience at IAD
Hello,
Does anyone have experience with EOA at Washington DC Dulles (IAD)? Checked site and says during international arrivals. Coming in late from Asia and want to be sure I don't miss signs as I have never seen them in my multiple entries. Also doing APEC, not sure if both can be processed at the same time?
Thanks
Does anyone have experience with EOA at Washington DC Dulles (IAD)? Checked site and says during international arrivals. Coming in late from Asia and want to be sure I don't miss signs as I have never seen them in my multiple entries. Also doing APEC, not sure if both can be processed at the same time?
Thanks
Apr 22, 2019, 9:29 am
#187
Join Date: Feb 2016
Posts: 107
Is there a set hours where there are officers available for the entry on arrival at LAX? Our flight got delayed and won't get in until around 9:30pm. I'm hoping there are some cbp officers that are still there to do it.
Last edited by s0ju; Apr 22, 2019 at 9:30 am Reason: Errors
Apr 22, 2019, 9:40 am
#188
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
6:00 a.m. to 9:00 p.m. (Tom Bradley Terminal)
9:00 a.m. to 5:00 p.m. (Terminal 2)
10:00 a.m. to 6:00 p.m. (Terminal 4)
11:00 a.m. to 7:00 p.m. (Terminal 7)
9:00 a.m. to 5:00 p.m. (Terminal 2)
10:00 a.m. to 6:00 p.m. (Terminal 4)
11:00 a.m. to 7:00 p.m. (Terminal 7)
Apr 22, 2019, 9:48 am
#189
Join Date: Feb 2016
Posts: 107
According to the CBP Enrollment on Arrival Locations web page, which is linked in the wikipost that appears at the top of each page of this thread, the Enrollment on Arrival hours at LAX are:
Edit: Sucks for my buddy. Suppose to land around 7pm, but flight delayed for over two hours.
Apr 22, 2019, 9:55 am
#190
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
The LAX Global Entry Enrollment center is not located at the airport, it is at 11099 South La Cienega Blvd. and its hours are from 7:30am to 9:30pm, Monday through Friday.
Apr 22, 2019, 5:36 pm
#191
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Even beyond listed hours for enrollment on arrival, the buddy in the immigration line on arrival can ask CBP to see if someone in CBP can do the EOA. Some places have had EOA done even at hours beyond those listed as the EOA hours.
Apr 25, 2019, 11:04 am
#193
Join Date: Apr 2019
Posts: 2
Hi all, just looking for some advice, I'm due to fly into SFO in June and need to complete my Global Entry interview. I plan on trying to do this on arrival. However, should I book a back-up appointment also? Either for after I land, or for before a flight out of SFO in late June, just in case? Any advice would be appreciated!
Apr 25, 2019, 11:34 am
#194
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,440
Hi all, just looking for some advice, I'm due to fly into SFO in June and need to complete my Global Entry interview. I plan on trying to do this on arrival. However, should I book a back-up appointment also? Either for after I land, or for before a flight out of SFO in late June, just in case? Any advice would be appreciated!
Apr 26, 2019, 3:00 am
#195
Join Date: Apr 2019
Posts: 2
Hello,
Does anyone have experience with EOA at Washington DC Dulles (IAD)? Checked site and says during international arrivals. Coming in late from Asia and want to be sure I don't miss signs as I have never seen them in my multiple entries. Also doing APEC, not sure if both can be processed at the same time?
Thanks
Does anyone have experience with EOA at Washington DC Dulles (IAD)? Checked site and says during international arrivals. Coming in late from Asia and want to be sure I don't miss signs as I have never seen them in my multiple entries. Also doing APEC, not sure if both can be processed at the same time?
Thanks
Fast forward 1 hour, I should have followed my gut. When arriving in Terminal C, as you are walking to Customs there is a decision point. If you have transfers (purple sign) or no transfer (yellow signs). Even if you have a transfer, take the NO TRANSFER YELLOW SIGN WAY! This will put you on a shuttle to the main terminal and you can complete your EOA there as you in-process the country.
<redacted by moderator>. Sadly, I shall wait until my appointment in 1.5 months and enjoy a 5 hour drive since my city does not have a local GE office. <redacted by moderator>.
Last edited by TWA884; Apr 26, 2019 at 9:02 am Reason: Political commentary