Mar 18, 2018, 7:28 am
Last edit by: TWA884
Enrollment on Arrival is a program operated by U.S. Customs and Border Protection (CBP) to allow Global Entry applicants who are conditionally approved to complete their interviews upon arrival into the United States or when using CBP Preclearance facilities. The Enrollment on Arrival program eliminates the need for a Global Entry applicant to schedule an interview at an enrollment center to complete the application process.
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
Enrollment on Arrival Locations
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
- A valid passport. If you travel using more than one passport, please bring them all to the interview so that the information can be added to your file.
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc. This is not required for minors.
- A permanent resident card (if applicable).
Enrollment on Arrival Locations
Global Entry Enrollment on Arrival
May 29, 2019, 2:10 am
#226
Join Date: Jun 2013
Posts: 1,225
Is anybody able to tell me the process for completing Enrollment on Arrival at Atlanta Airport please? We will be arriving off an international flight. Do you have to go through the normal immigration line first or is there a separate line where you complete the interview and immigration formalities in one?
May 29, 2019, 6:03 am
#227
Join Date: Dec 2001
Location: Iowa...Delta Charter Diamond, now Gold
Posts: 2,066
Is anybody able to tell me the process for completing Enrollment on Arrival at Atlanta Airport please? We will be arriving off an international flight. Do you have to go through the normal immigration line first or is there a separate line where you complete the interview and immigration formalities in one?
May 29, 2019, 6:16 am
#228
Join Date: Jun 2013
Posts: 1,225
So you can use the GE kiosk before you've had your enrollment interview?
May 29, 2019, 6:26 am
#229
Join Date: Dec 2001
Location: Iowa...Delta Charter Diamond, now Gold
Posts: 2,066
(wife didn't need interview...I did...only difference was I had new passport last year and hers was same as when we originally applied...don't know if that is why I had to do it or not? only took 5 minutes)
Jun 5, 2019, 6:01 am
#230
Join Date: Dec 2001
Location: Iowa...Delta Charter Diamond, now Gold
Posts: 2,066
Just a word of warning...when you complete this process, they take your picture! If I remember correctly the first time we applied and had our in person interview we were able to see picture before it was final...This time first time I saw it was yesterday when I received my new GE card in the mail...after 12 hours of traveling (with stocking cap on and then removed to take picture), my hair looks just like a disaster area!
Jun 5, 2019, 5:52 pm
#231
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,068
Just a word of warning...when you complete this process, they take your picture! If I remember correctly the first time we applied and had our in person interview we were able to see picture before it was final...This time first time I saw it was yesterday when I received my new GE card in the mail...after 12 hours of traveling (with stocking cap on and then removed to take picture), my hair looks just like a disaster area!
Jun 6, 2019, 3:52 am
#232
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Renewal GE membership applicants whose GE membership hasn’t been expired for more than 6 months can use the GE kiosks before doing the renewal membership enrollment interview; most others, however, can’t use the GE kiosks before the GE membership enrollment interview.
Jun 6, 2019, 4:41 am
#233
Join Date: Jun 2013
Posts: 1,225
Thank you - I thought that was the case. This is our first time interview. What I was trying to ascertain through my question was whether at Atlanta we will be directed to a special line for GE Enrollment on Arrival or have to clear normal immigration first? I'm asking because our flight doesn't arrive until 8:05PM and I know GE Enrollment on Arrival closes at ATL at 9PM. If we have to clear immigration first it likely won't happen - if we don't then there might be a chance!
Jun 6, 2019, 4:55 am
#234
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,441
Thank you - I thought that was the case. This is our first time interview. What I was trying to ascertain through my question was whether at Atlanta we will be directed to a special line for GE Enrollment on Arrival or have to clear normal immigration first? I'm asking because our flight doesn't arrive until 8:05PM and I know GE Enrollment on Arrival closes at ATL at 9PM. If we have to clear immigration first it likely won't happen - if we don't then there might be a chance!
Jun 6, 2019, 5:05 am
#235
Join Date: Jun 2013
Posts: 1,225
Thank you. So do you have to go in the normal immigration line with everyone else who is not enrolling in GE or is there a separate line?
Jun 6, 2019, 8:38 am
#236
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Just a word of warning...when you complete this process, they take your picture! If I remember correctly the first time we applied and had our in person interview we were able to see picture before it was final...This time first time I saw it was yesterday when I received my new GE card in the mail...after 12 hours of traveling (with stocking cap on and then removed to take picture), my hair looks just like a disaster area!
Jun 6, 2019, 9:23 am
#237
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,653
Jun 6, 2019, 12:31 pm
#239
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
It’s a bit different from airport to airport but CBP has a web page that gives the airport-level details about the hours and position of where to try to do it at each relevant airport. The CBP site is not comprehensive in this regard as at some airports where they do this, they may offer it in ways or at times that go beyond that listed on the website. For example, last quarter, CBP doing MPC at some airports were also willing to do enrollment on arrival or help with getting it done even when the CBP website provided a sort of indication that it wouldn’t do so, at least not at the all the times when CBP had employees doing EOA on the side.
Jun 8, 2019, 10:57 am
#240
Join Date: Jun 2019
Programs: Global Entry
Posts: 1
Interview on Arrival delayed results
I did an interview on arrival at LAX on June 2. One week later there is still no update on my Trusted Traveler dashboard. It still says conditional approval.
The agent doing the interview said "If I don't do my job right you won't receive an email" Its like he did it on purpose. What do I do to get this finished?
The agent doing the interview said "If I don't do my job right you won't receive an email" Its like he did it on purpose. What do I do to get this finished?