Mar 18, 2018, 7:28 am
Last edit by: TWA884
Enrollment on Arrival is a program operated by U.S. Customs and Border Protection (CBP) to allow Global Entry applicants who are conditionally approved to complete their interviews upon arrival into the United States or when using CBP Preclearance facilities. The Enrollment on Arrival program eliminates the need for a Global Entry applicant to schedule an interview at an enrollment center to complete the application process.
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
Enrollment on Arrival Locations
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
- A valid passport. If you travel using more than one passport, please bring them all to the interview so that the information can be added to your file.
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc. This is not required for minors.
- A permanent resident card (if applicable).
Enrollment on Arrival Locations
Global Entry Enrollment on Arrival
Sep 15, 2018, 4:59 pm
#106
Join Date: Sep 2018
Posts: 1
I am a British citizen who received conditional approval a day before travel. I arrived at San Francisco on Saturday afternoon on Virgin VS19. Was premium economy so got off quite quickly and walked briskly to immigration. Global Entry is very clearly signposted, as is the enrollment on arrival booth.
When I got there I put my name on a form and a customs officer completed my usual immigration check (handy because the wait time was at least an hour!).
I was told to go take a seat at the back of the immigration hall and wait for my name to be called There were 3 other people before me and I was warned it might take a while. I had time to kill and was alone, so decided to sit it out.
After about 15 minutes the interviewing officer came up and gave us a quick overview of the programme. He was dedicated to doing interviews with other officers handling crew etc.
In all I was waiting about 40 minutes before my turn, much of which was waiting for the guy immediately ahead of me to complete his interview.
The questions were pretty standard and asked politely. I was required to provide proof of address via my driver's license or a bill on my phone, so be prepared to have this.
Overall it was a positive experience. The global entry interviewing officer shook my hand after we were done and I had an email with approval before I'd even picked up my bags!
When I got there I put my name on a form and a customs officer completed my usual immigration check (handy because the wait time was at least an hour!).
I was told to go take a seat at the back of the immigration hall and wait for my name to be called There were 3 other people before me and I was warned it might take a while. I had time to kill and was alone, so decided to sit it out.
After about 15 minutes the interviewing officer came up and gave us a quick overview of the programme. He was dedicated to doing interviews with other officers handling crew etc.
In all I was waiting about 40 minutes before my turn, much of which was waiting for the guy immediately ahead of me to complete his interview.
The questions were pretty standard and asked politely. I was required to provide proof of address via my driver's license or a bill on my phone, so be prepared to have this.
Overall it was a positive experience. The global entry interviewing officer shook my hand after we were done and I had an email with approval before I'd even picked up my bags!
Sep 15, 2018, 5:56 pm
#109
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
https://www.cbp.gov/travel/trusted-t...ival/locations
Sep 15, 2018, 9:36 pm
#110
Join Date: Sep 2018
Posts: 2
Thanks for the advice but cannot change flight.
I'll try going to the Global Entry office where they have the scheduled interview appointments to see if there are any walk-in openings. Last time I checked there were no appointments available at SFO for all of 2019 except cancellations.
Guess this is a good excuse for planning another flight soon to a country without pre-clearance.
I'll try going to the Global Entry office where they have the scheduled interview appointments to see if there are any walk-in openings. Last time I checked there were no appointments available at SFO for all of 2019 except cancellations.
Guess this is a good excuse for planning another flight soon to a country without pre-clearance.
Sep 15, 2018, 9:56 pm
#111
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Thanks for the advice but cannot change flight.
I'll try going to the Global Entry office where they have the scheduled interview appointments to see if there are any walk-in openings. Last time I checked there were no appointments available at SFO for all of 2019 except cancellations.
Guess this is a good excuse for planning another flight soon to a country without pre-clearance.
I'll try going to the Global Entry office where they have the scheduled interview appointments to see if there are any walk-in openings. Last time I checked there were no appointments available at SFO for all of 2019 except cancellations.
Guess this is a good excuse for planning another flight soon to a country without pre-clearance.
Global Entry Walk-In Interviews
Sep 17, 2018, 8:37 am
#112
Join Date: Apr 2014
Location: NUE
Programs: BAEC Silver, FB Gold, HHonors Gold, IHG Platinum, SK Diamond, ITA Volare Club Executive, TK Elite
Posts: 365
Went through the process on Saturday afternoon at AUS but still haven’t got my final approval. 
also the officer said I would receive a Global Entry card she even double check my mailing address. After I said to her that I thought only US citizens get those cards. Is this new? According to FAQs only US citizens get the card. Outdated FAQ?
also the officer said I would receive a Global Entry card she even double check my mailing address. After I said to her that I thought only US citizens get those cards. Is this new? According to FAQs only US citizens get the card. Outdated FAQ?
Sep 17, 2018, 9:00 am
#113
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Went through the process on Saturday afternoon at AUS but still haven’t got my final approval. also the officer said I would receive a Global Entry card she even double check my mailing address. After I said to her that I thought only US citizens get those cards. Is this new? According to FAQs only US citizens get the card. Outdated FAQ?
also the officer said I would receive a Global Entry card she even double check my mailing address. After I said to her that I thought only US citizens get those cards. Is this new? According to FAQs only US citizens get the card. Outdated FAQ?https://www.cbp.gov/travel/trusted-t...sked-questions
Sep 17, 2018, 2:42 pm
#114
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,653
Went through the process on Saturday afternoon at AUS but still haven’t got my final approval. also the officer said I would receive a Global Entry card she even double check my mailing address. After I said to her that I thought only US citizens get those cards. Is this new? According to FAQs only US citizens get the card. Outdated FAQ?
also the officer said I would receive a Global Entry card she even double check my mailing address. After I said to her that I thought only US citizens get those cards. Is this new? According to FAQs only US citizens get the card. Outdated FAQ?https://www.cbp.gov/travel/trusted-t...sked-questions
There is extensive discussion of who is eligible for a Global Entry card in the Is a Global Entry card required??? thread.
Sep 19, 2018, 12:38 pm
#115
Join Date: Mar 2008
Posts: 1,536
DFW time/schedule?
I've got a bunch of international (US/Mexico) flights coming up in December/January, so I thought I might try to get the GE on Arrival.
My first opportunity is in Dec. arriving into DFW from PVR with a little over 90 minutes before the connecting flight.
It sounded like you go to the GE area, find the "other passports" section and look for the GE Upon Arrival sign:
https://www.flyertalk.com/forum/29585524-post48.html
However, I thought I saw conflicting info as to using mobile passport or not (someone said they used it, others said if you DO, it'll mess things up?)
Also, what happens if you see that there's a long line?
Do you just go to the regular, non-GE area and then try to re-schedule at some later date/time?
And if so, is there a time limit (ie, you must complete your GE Upon Arrival within X days)?
My first opportunity is in Dec. arriving into DFW from PVR with a little over 90 minutes before the connecting flight.
It sounded like you go to the GE area, find the "other passports" section and look for the GE Upon Arrival sign:
https://www.flyertalk.com/forum/29585524-post48.html
However, I thought I saw conflicting info as to using mobile passport or not (someone said they used it, others said if you DO, it'll mess things up?)
Also, what happens if you see that there's a long line?
Do you just go to the regular, non-GE area and then try to re-schedule at some later date/time?
And if so, is there a time limit (ie, you must complete your GE Upon Arrival within X days)?
Sep 19, 2018, 3:36 pm
#117
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,203
Sep 20, 2018, 12:01 am
#118
Join Date: Feb 2011
Posts: 1,353
I've got a bunch of international (US/Mexico) flights coming up in December/January, so I thought I might try to get the GE on Arrival.
My first opportunity is in Dec. arriving into DFW from PVR with a little over 90 minutes before the connecting flight.
It sounded like you go to the GE area, find the "other passports" section and look for the GE Upon Arrival sign:
https://www.flyertalk.com/forum/29585524-post48.html
However, I thought I saw conflicting info as to using mobile passport or not (someone said they used it, others said if you DO, it'll mess things up?)
Also, what happens if you see that there's a long line?
Do you just go to the regular, non-GE area and then try to re-schedule at some later date/time?
And if so, is there a time limit (ie, you must complete your GE Upon Arrival within X days)?
My first opportunity is in Dec. arriving into DFW from PVR with a little over 90 minutes before the connecting flight.
It sounded like you go to the GE area, find the "other passports" section and look for the GE Upon Arrival sign:
https://www.flyertalk.com/forum/29585524-post48.html
However, I thought I saw conflicting info as to using mobile passport or not (someone said they used it, others said if you DO, it'll mess things up?)
Also, what happens if you see that there's a long line?
Do you just go to the regular, non-GE area and then try to re-schedule at some later date/time?
And if so, is there a time limit (ie, you must complete your GE Upon Arrival within X days)?
I can't imagine how using Mobile Passport could screw things up -- in my case it sped things along, as the agent finished my interview then processed me into the country using the Mobile Passport declarations (apparently; she never asked for the barcode or any form, but I'm sure it pops up on their screen as it's linked to the passport). In fact, many have said that even after you have GE *at airports with combined immigration and customs* submitting Mobile Passport was a good idea, then deciding at the lines whether the mobile passport or GE Kiosk process looked faster (but at airports that still have a separate line for customs exit, a few extra minutes spent in the GE kiosk process could save significant time later).
Sep 20, 2018, 12:22 am
#119
Join Date: Sep 2018
Location: ZRH
Programs: BA Gold, SQ Gold, AF Gold, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 66