Mar 18, 2018, 7:28 am
Last edit by: TWA884
Enrollment on Arrival is a program operated by U.S. Customs and Border Protection (CBP) to allow Global Entry applicants who are conditionally approved to complete their interviews upon arrival into the United States or when using CBP Preclearance facilities. The Enrollment on Arrival program eliminates the need for a Global Entry applicant to schedule an interview at an enrollment center to complete the application process.
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
Enrollment on Arrival Locations
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
- A valid passport. If you travel using more than one passport, please bring them all to the interview so that the information can be added to your file.
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc. This is not required for minors.
- A permanent resident card (if applicable).
Enrollment on Arrival Locations
Global Entry Enrollment on Arrival
Nov 15, 2021, 7:53 am
#511
Join Date: Jan 2004
Location: NY
Programs: AA, Hilton
Posts: 1,575
Just looked back to August, and don’t see this asked. It’s been a while since coming back international. You go through immigration, then customs, right? Remind me again.
So when landing at JFK, for EOA, we’d get off the plane and head straight for EOA as opposed to lining up at Customs?
I’m goin go put a call into a CBP friend and report back.
So when landing at JFK, for EOA, we’d get off the plane and head straight for EOA as opposed to lining up at Customs?
I’m goin go put a call into a CBP friend and report back.
Nov 15, 2021, 9:07 am
#512
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
Just looked back to August, and don’t see this asked. It’s been a while since coming back international. You go through immigration, then customs, right? Remind me again.
So when landing at JFK, for EOA, we’d get off the plane and head straight for EOA as opposed to lining up at Customs?
So when landing at JFK, for EOA, we’d get off the plane and head straight for EOA as opposed to lining up at Customs?
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection.
Nov 15, 2021, 10:06 am
#513
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
Do all airports have a designated line? When I was last at BOS I didn’t see one. The airport was almost empty and the agent said he didn’t have time to do it (I have conditional approval)… and it was 3pm….
Last edited by TWA884; Nov 19, 2021 at 9:37 pm Reason: Unnecessary
Nov 19, 2021, 8:37 pm
#514
Join Date: Jul 2007
Programs: GGL, BA lifetime Gold, Many Hotel Sparkles
Posts: 891
Arrived at SFO at 19:00. The enrollment lane was servicing about 20 wheel chair users. The agent was very firm in his "I'm too busy tonight " and sent me on my way. Luckily I've access from the membership period so I'll need to try it next time.
Nov 23, 2021, 8:17 am
#515
Join Date: Sep 2006
Posts: 376
No signs at ORD, so I asked the agent guarding the exit from the baggage area about it, and he said they should have handled it when I entered. I simply said I had forgotten, and he was nice enough to escort me to where there were 2-3 agents sitting in a quiet part of the entry hall and he found one that was ready to interview me .
Which was really no interview at all, just a description of what benefits the program brings, don't screw it up or the fines double/triple and all that. Really just a nice conversation while he did his thing on his terminal, then we did the the photo and fingerprints and he said I would be active as of that night, everything was in order.
Great, except for I have no confirming email. I'll wait for a bit for it to arrive, I suppose.
To sum up, at ORD, mention you want the on-arrival GE interview when you are being checked in and they'll tell you where to go.
Also as a datapoint, the arrival hall was jam-packed so GE will indeed be worth the effort.
Which was really no interview at all, just a description of what benefits the program brings, don't screw it up or the fines double/triple and all that. Really just a nice conversation while he did his thing on his terminal, then we did the the photo and fingerprints and he said I would be active as of that night, everything was in order.
Great, except for I have no confirming email. I'll wait for a bit for it to arrive, I suppose.
To sum up, at ORD, mention you want the on-arrival GE interview when you are being checked in and they'll tell you where to go.
Also as a datapoint, the arrival hall was jam-packed so GE will indeed be worth the effort.
Nov 23, 2021, 8:51 am
#516
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
Nov 23, 2021, 10:06 am
#517
Join Date: Nov 2021
Posts: 5
Can someone still use the Kiosk during enrollment on arrival if conditionally approved?
i got conditionally approved yesterday and I wonder if I can use it without scheduling an appointment as they dont requirement to schedule an appointment until nov 22 of 2023
i got conditionally approved yesterday and I wonder if I can use it without scheduling an appointment as they dont requirement to schedule an appointment until nov 22 of 2023
Nov 23, 2021, 11:25 am
#518
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
You cannot use the Global Entry kiosks until after you have been interviewed and received the final approval of your application; however, you can complete your enrollment interview with a CBP officer as you are being admitted into the US.
Nov 23, 2021, 2:38 pm
#519
Join Date: Sep 2006
Posts: 376
Take a look at this thread:
What started as a fairly quick task turned into a multi-year path - but it's done now.
Nov 26, 2021, 12:07 pm
#520
Join Date: Oct 2019
Location: London
Programs: BA GGL/CCR, Hilton Honors Diamond, Virgin Flying Club Gold
Posts: 123
Landed into JFK T7 last night and asked the CBP officer whether I could do EoA. He said he wasn’t able to accommodate at the time but there would be other officers who could do it. Spoke to an officer at Customs and he took me into a booth and asked another officer to do my interview and it was sorted in 10 minutes. Got my email confirming that I was approved whilst waiting for the subway. Happy days!
Nov 26, 2021, 6:31 pm
#521
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,820
Landed into JFK T7 last night and asked the CBP officer whether I could do EoA. He said he wasn’t able to accommodate at the time but there would be other officers who could do it. Spoke to an officer at Customs and he took me into a booth and asked another officer to do my interview and it was sorted in 10 minutes. Got my email confirming that I was approved whilst waiting for the subway. Happy days!
Nov 26, 2021, 6:37 pm
#522
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
Thanks for reporting. It sounds like you arrived from and international flight so this was a true EoA versus a walk in interview, correct? You info might be better posted there. I appreciate you reporting back as we will be arriving in JFK in one week and looking to do the same.
TWA884
Travel Safety/Security co-moderator
Nov 26, 2021, 7:11 pm
#523
Join Date: Oct 2019
Location: London
Programs: BA GGL/CCR, Hilton Honors Diamond, Virgin Flying Club Gold
Posts: 123
Thanks for reporting. It sounds like you arrived from and international flight so this was a true EoA versus a walk in interview, correct? You info might be better posted there. I appreciate you reporting back as we will be arriving in JFK in one week and looking to do the same.
Dec 7, 2021, 5:08 pm
#525
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648