Mar 18, 2018, 7:28 am
Last edit by: TWA884
Enrollment on Arrival is a program operated by U.S. Customs and Border Protection (CBP) to allow Global Entry applicants who are conditionally approved to complete their interviews upon arrival into the United States or when using CBP Preclearance facilities. The Enrollment on Arrival program eliminates the need for a Global Entry applicant to schedule an interview at an enrollment center to complete the application process.
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
Enrollment on Arrival Locations
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
- A valid passport. If you travel using more than one passport, please bring them all to the interview so that the information can be added to your file.
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc. This is not required for minors.
- A permanent resident card (if applicable).
Enrollment on Arrival Locations
Global Entry Enrollment on Arrival
Jul 30, 2021, 3:16 pm
#482
Join Date: Jan 2006
Location: GLA
Programs: BAEC Silver, Global Entry
Posts: 355
I'm a UK citizen with Conditional Approval for Global Entry
I think I know the answer to this, but thought I'd double check.
I have my conditional approval for GE, I noticed on the emails about enrollment on arrival, that YYZ is listed. I will be flying LHR to YYZ in late September, (Sorry if a stupid question), I assume I can't complete enrollment on arrival at YYZ, if arriving from LHR?
I have my conditional approval for GE, I noticed on the emails about enrollment on arrival, that YYZ is listed. I will be flying LHR to YYZ in late September, (Sorry if a stupid question), I assume I can't complete enrollment on arrival at YYZ, if arriving from LHR?
Jul 30, 2021, 3:53 pm
#483
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
That's correct. It's really "enrollment on arrival at US CBP", which would be at the US preclearance facility at YYZ before boarding a flight to the US which isn't involved if you're only entering Canada. The same would apply for the other non-US locations such as DUB; you'd need a precleared flight to the US to use EoA there.
Aug 22, 2021, 4:04 pm
#486
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,647
Aug 29, 2021, 5:25 pm
#487
Join Date: Oct 2009
Posts: 7
My spouse (new member) and I (renewal) completed Global Entry Enrollment on Arrival during a layover at IAH this morning before connecting to our final destination. Didn't see many recent experiences from Houston so sharing in case this helps anyone:
Not sure if it was the time of day (7:00am local time), day of the week (Sunday), or pandemic staffing, but the Global Entry Enrollment office next to our arrival gate and all the Global Entry kiosks were unmanned and non-operational when we arrived. I asked the agent assigning us to lanes about Enrollment on Arrival and she told me to bring it up to the officer during inspection.
Inspection was brief - no questions, no declarations, just handed over my passport and scanned my face. After it was finished I asked the officer about GEEOA and he said "Go to Gate 3 or 4 now".
(Important note: the immigration gates are laid out in a way that they all funnel towards the exit to baggage claim, which means it isn't actually possible to go Gate 3/4 after your initial inspection unless you walk the "wrong way" through a gate. Ask a nearby official to help direct you to Gate 3/4 -- don't just walk through on your own, one agent was quite irritated with my spouse for doing that after I motioned her to join me in the line, my mistake!)
The Enrollment processing was straight forward and the agent was friendly -- hand over documents, take photo, fingerprints, and then wait to receive an approval email which should come sometime in the next 48 hours and then the new card a few business days after that.
I would encourage people to leave ample time for the interview process, especially if you have a connection where you need to re-check bags and re-clear security, as the officer occasionally needs to update address information (don't forget proof of address if you need it!) and explain how GE works to new applicants. My wife arrived in the Enrollment line only a few minutes after I did, but there was a family of three between us, and I ended up waiting by the exit to baggage claim for almost 50 minutes for her to get out. If you have a layover less than two hours and get unlucky with the various lines it's entirely possible you'll need to run to make your flight!
Not sure if it was the time of day (7:00am local time), day of the week (Sunday), or pandemic staffing, but the Global Entry Enrollment office next to our arrival gate and all the Global Entry kiosks were unmanned and non-operational when we arrived. I asked the agent assigning us to lanes about Enrollment on Arrival and she told me to bring it up to the officer during inspection.
Inspection was brief - no questions, no declarations, just handed over my passport and scanned my face. After it was finished I asked the officer about GEEOA and he said "Go to Gate 3 or 4 now".
(Important note: the immigration gates are laid out in a way that they all funnel towards the exit to baggage claim, which means it isn't actually possible to go Gate 3/4 after your initial inspection unless you walk the "wrong way" through a gate. Ask a nearby official to help direct you to Gate 3/4 -- don't just walk through on your own, one agent was quite irritated with my spouse for doing that after I motioned her to join me in the line, my mistake!)
The Enrollment processing was straight forward and the agent was friendly -- hand over documents, take photo, fingerprints, and then wait to receive an approval email which should come sometime in the next 48 hours and then the new card a few business days after that.
I would encourage people to leave ample time for the interview process, especially if you have a connection where you need to re-check bags and re-clear security, as the officer occasionally needs to update address information (don't forget proof of address if you need it!) and explain how GE works to new applicants. My wife arrived in the Enrollment line only a few minutes after I did, but there was a family of three between us, and I ended up waiting by the exit to baggage claim for almost 50 minutes for her to get out. If you have a layover less than two hours and get unlucky with the various lines it's entirely possible you'll need to run to make your flight!
Aug 31, 2021, 3:55 am
#488
Join Date: Jan 2010
Location: UK
Programs: BAEC Silver
Posts: 756
My wife and I completed EoA at Houston yesterday on our arrival from Mexico. Pretty painless to be honest. Saw an immigration officer to enter first then directed to EoA desk. No queue and interview took around 15 minutes in total for both of us. Email arrived within 30 minutes confirming enrolment.
Sep 11, 2021, 7:52 am
#489
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,823
Went through PHL the other day and thought it would be good to go ahead and get the wifes interview done. The web site says EoA is open at Noon but the agent said it was 2pm and at booth 49. He also said he would process it for her if we wanted to wait for the two incoming flights to be processed but we decided not to hang around.
Oct 19, 2021, 2:41 am
#493
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,974
Any recent experiences in MIA for the renewal of GE?
Flying in just before Christmas on a BA flight
I understand that they are open until 10pm - I think we arrive around 7.30pm
Do we go through the regular line, GE line or another line?
We may well have wheelchair assistance with us.
Flying in just before Christmas on a BA flight
I understand that they are open until 10pm - I think we arrive around 7.30pm
Do we go through the regular line, GE line or another line?
We may well have wheelchair assistance with us.
Oct 19, 2021, 3:33 am
#494
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
There should be a signed line -- or someone working for the MIA airport -- able to direct you to the line for Global Entry Enrollment on Arrival process.
If using the regular lines, then you'll probably have to ask a CBP employee to direct you to the CBP employee who can complete the renewal enrollment on arrival process for you. [Sometimes they can do it, but sometimes they can't/won't and will direct you elsewhere nearby to where it is being done at that time before you exit the baggage hall.]
Having wheelchair assistance is unlikely to change the process other than perhaps speeding up access to a CBP employee -- assuming that the person can manage to stand up for fingerprinting and photo-taking while doing the "interview" for the renewal.
If using the regular lines, then you'll probably have to ask a CBP employee to direct you to the CBP employee who can complete the renewal enrollment on arrival process for you. [Sometimes they can do it, but sometimes they can't/won't and will direct you elsewhere nearby to where it is being done at that time before you exit the baggage hall.]
Having wheelchair assistance is unlikely to change the process other than perhaps speeding up access to a CBP employee -- assuming that the person can manage to stand up for fingerprinting and photo-taking while doing the "interview" for the renewal.