Global Entry Denial and Recourse
Oct 10, 2017, 9:59 am
#286
Join Date: Oct 2017
Posts: 5
I was notified of the denial by letter. I did try calling the station chief where I’d had my interview, but she was rude and unhelpful. After a few rejected FOIA requests I finally wrote to the ombudsperson politely asking for a review, and several months later that too was denied without explanation.
Btw, did you travel internationally after the denial? Any issues whatsoever?
Oct 10, 2017, 12:25 pm
#287
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
I did get SSSS once on my flight home from Costa Rica of all places, but I submitted a TSA redress claim and it hasn’t happened since.
Oct 10, 2017, 12:44 pm
#288
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
SSSS on an international departure to the US is almost meaningless as a suggestion that there is or is not a CBP problem. Perhaps if it happens 5+ times in a 2-3 month period. But, DHS requires that in addition to its ordinary selectees, the carriers pull up to 15% of the passengers per flight into secondary based on oddball factors and random selection.
Oct 10, 2017, 2:08 pm
#289
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
As one who was denied and subsequently approved, do you have any specific advice for someone who is considering reapplying?
As I mentioned upthread, my denial was in 2013, and I’m thinking of reapplying in 2018. I’ve had zero law enforcement or customs issues throughout my life, nor have I visited any countries on terror alert lists, which is why my denial was puzzling.
As I mentioned upthread, my denial was in 2013, and I’m thinking of reapplying in 2018. I’ve had zero law enforcement or customs issues throughout my life, nor have I visited any countries on terror alert lists, which is why my denial was puzzling.
Personal opinion, I'd speculate that re-applying -without- knowing what caused your denial (as I was able to determine in my case--
Took well over a year) might have a somewhat low chance of success.
Oct 10, 2017, 2:33 pm
#290
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,142
I retained a lawyer, FOIA'd every agency, found what was in my file and there was some court time involved as well (that was actually most directly related to the FOI requests.) While I'm personally very glad I undertook the project, it was lengthy and decidedly not free.
Personal opinion, I'd speculate that re-applying -without- knowing what caused your denial (as I was able to determine in my case--
Took well over a year) might have a somewhat low chance of success.
Personal opinion, I'd speculate that re-applying -without- knowing what caused your denial (as I was able to determine in my case--
Took well over a year) might have a somewhat low chance of success.
Oct 10, 2017, 4:30 pm
#291
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,638
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Oct 12, 2017, 1:50 pm
#293
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
A revocation in almost all instances means that you violated program rules, which seems most often to be bringing impermissible items in without declaration. Even if you did this without GE if caught you would be likely to get more secondary inspections or scrutiny.
So I don't believe that experiences with revocation are particularly relevant to denial.
Oct 24, 2017, 10:48 pm
#294
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 1,038
Check GE status?
I was told by a CBP agent at YYZ today that my GE would likely be revoked, because I complained about not being able to use the GE kiosks without presenting my card.
Is there any way to check on whether he actually followed through on the threat?
Is there any way to check on whether he actually followed through on the threat?
Oct 25, 2017, 5:58 am
#295
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
That said it seems a bit extreme that you’d get revoked for complaining but then again it appears from other posts here that the level of tolerance is low and reasons for revocation somewhat vague and maybe arbitrary. I understand an out and out violation like failing to declare goods or food but the old GOES website and maybe new TTP website said or say your GE card is not needed for the kiosk. Personally I’ve never had CBP agent ask for my GE card but have been asked for it by airport employee line sorters.
Last edited by Randyk47; Oct 25, 2017 at 8:16 am
Oct 25, 2017, 8:07 am
#296
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,525
I don’t know if the new Trusted Traveler Program website shows if your GE has been revoked. It might as mine shows “approved” and I’m guessing that it was show something else like “cancelled”, “revoked”, “disapproved”, etc., if an agent actually went into the system and voided your enrollment.
Oct 25, 2017, 8:31 am
#297
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
I’m guessing, actually pretty sure, they don’t tell you why you were “revoked”on the website. Probably would be something generic like “violated program conditions” rather than a detailed statement of a specific violation if they did explain so not of much use. Will say we’re really careful now. Mrs K forgot she picked up some peanut snacks in Santorini and didn’t declare them. They weren’t discovered so no harm and maybe they wouldn’t have been an issue but considering some of the posts here we’re now sufficiently paranoid.
Oct 25, 2017, 10:03 am
#298
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,638
Moderator's Action
Posts discussing whether a Global Entry card needs to be shown in order to access the GE kiosks were moved to the following thread:
TWA884
Travel Safety/Security co-moderator
TWA884
Travel Safety/Security co-moderator
Dec 13, 2017, 12:07 am
#299
Join Date: Dec 2010
Posts: 109
I was denied a few years ago. 'Didn't meet criteria'. My guess is because I applied a few weeks before ESTA rules were changed for people who had travelled to 5 certain countries - which I had done. (On a side note, anyone think this could be the reason?)
Didn't bother to appeal.
Is there a general consensus on whether its better to appeal or simply re-apply?
Didn't bother to appeal.
Is there a general consensus on whether its better to appeal or simply re-apply?
Jan 2, 2018, 12:31 am
#300
Join Date: Jan 2018
Posts: 34
Denied Global Entry - No Reason Other than “Born in, Traveled to Pakistan”
I had my global entry interview on December 28, 2017. My CBP officer was surprised to notify me that I had failed because he was not able to find any criminal, civil, agriculture, immigration or any other violation for that matter.
When I asked him why I was being denied, he stated because I was born in Pakistan and had traveled to Pakistan. He also mentioned that he would talk to his supervisor in a few days and wanted me to call him. I will be calling him tomorrow.He was confident that he would be able to get an approval for me as I had nothing on my record.
I was also shocked when I heard the news because I have been the United States citizen since 2003 and I moved to United States in 1990 as a permanent resident when I was only a teenager, that is 27 years. As far as I have researched, it is unlawful to discriminate / deny an applicant based upon national origin. I am planning to appeal this decision after I talk to him tomorrow.
Any comments would be helpful.
When I asked him why I was being denied, he stated because I was born in Pakistan and had traveled to Pakistan. He also mentioned that he would talk to his supervisor in a few days and wanted me to call him. I will be calling him tomorrow.He was confident that he would be able to get an approval for me as I had nothing on my record.
I was also shocked when I heard the news because I have been the United States citizen since 2003 and I moved to United States in 1990 as a permanent resident when I was only a teenager, that is 27 years. As far as I have researched, it is unlawful to discriminate / deny an applicant based upon national origin. I am planning to appeal this decision after I talk to him tomorrow.
Any comments would be helpful.