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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Jan 14, 2020, 11:24 am
  #1096  
 
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Originally Posted by drewguy
I'm not sure that's the problem being described - it sounds like it's a problem for someone who has already renewed their passport, but didn't update GE before renewing. In other words, the system may be seeing the passport as "cancelled" (which it is upon renewal) so doesn't transmit the application. If you applied for renewal of GE and then renewed, you should be in the same bucket as everyone else who has done the same thing.
I wonder if a related issues with RealID driver licenses are causing the issue. I'm in the 6+ month group and while I did renew my passport and update GOES, I also converted my DL to a RealID compliant DL. My expiration date did NOT change (I technically exchanged my old DL for a RealID rather than renew it), but the issue date (which was not asked on the application that I can recall) did change. I'm wondering if that is causing some sort of mismatch which requires manual review.
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Old Jan 14, 2020, 12:37 pm
  #1097  
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Originally Posted by aerokitty
I wonder if a related issues with RealID driver licenses are causing the issue. I'm in the 6+ month group and while I did renew my passport and update GOES, I also converted my DL to a RealID compliant DL. My expiration date did NOT change (I technically exchanged my old DL for a RealID rather than renew it), but the issue date (which was not asked on the application that I can recall) did change. I'm wondering if that is causing some sort of mismatch which requires manual review.
I renewed my DL (and converted to a RealID one at the same time) about a month before renewing GE and it only took a few days as mentioned before. I'm not sure if simply converting it would have produced the same results, though.
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Old Jan 14, 2020, 1:19 pm
  #1098  
 
Join Date: Apr 2008
Posts: 2,358
Originally Posted by aerokitty

I wonder if related issues with RealID driver licenses are causing the issue. I'm in the 6+ month group and while I did renew my passport and update GOES, I also converted my DL to a RealID compliant DL. My expiration date did NOT change (I technically exchanged my old DL for a RealID rather than renew it), but the issue date (which was not asked on the application that I can recall) did change. I'm wondering if that is causing some sort of mismatch which requires manual review.
I have not converted my driver's license to the real ID because of the long-drawn-out appointment times. Therefore, converting or not converting did not affect my delayed renewal processing time.

I was part of the six-months processing delay of my Global Entry renewal.

Some have reported waiting only a few days for renewal.

There is no pattern that explains the delays!

No matter how many times we try to guess the reasons for the long delays, I believe the answer lies in what the agent at Global Entry in Washington D.C. told me regarding the renewal processing time. She said that the processing time depends solely on a "queue" that she said was not public information. I wrote about this "queue" earlier in this thread.

I see that someone started a good-faith new thread that lists "factors" that might explain delays for Global Entry renewal.

No matter how logical or well-meaning guesses might be, there has not been any pattern shown that explains the long delays in Global Entry renewal versus short time approvals for renewals.

For those still waiting, I wish you a speedier renewal out of that mysterious "queue" that seems to be the source of the delays.

Last edited by dgcpaphd; Jan 14, 2020 at 1:24 pm
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Old Jan 14, 2020, 3:45 pm
  #1099  
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Exclamation Moderator's Note

It is time for the periodic reminder.

The Trusted Travelers forum is informational. Members come here in search of data points and practical advice about applying for and using the various Trusted Travelers programs.

This thread is for keeping track of processing timelines of Global Entry renewal applications.

Please limit your postings here to seeking and providing practical information, and sharing news, experiences and data points about Global Entry renewals approval timelines.

While some limited natural deviation from the topic is obviously acceptable, please let's keep the focus of this thread on reporting approval times.

Complaints, commentaries, opinions, rants about government bureaucracy and speculation as to why some applicants experience longer waits for the conditional and/or final approval of their renewal applications belong in the Checkpoints and Borders Policy Debate forum.

Future non-informational content will be summarily deleted.

Thank you for understanding,

TWA884
Travel Safety/Security co-moderator
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Old Jan 16, 2020, 12:41 pm
  #1100  
 
Join Date: May 2005
Programs: UA
Posts: 1,775
Is there any newer information about renewal and if its any faster? My 2nd renewal is coming up in May. I also did read that as long as I apply it is still valid for 1 year after expiration date. Anybody had practical experience on this? I found the 1 year info here:

https://thepointsguy.com/news/global...er-expiration/
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Old Jan 16, 2020, 2:40 pm
  #1101  
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Join Date: Dec 2009
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Originally Posted by German Expat
Is there any newer information about renewal and if its any faster? My 2nd renewal is coming up in May. I also did read that as long as I apply it is still valid for 1 year after expiration date. Anybody had practical experience on this? I found the 1 year info here:

https://thepointsguy.com/news/global...er-expiration/
Hello @German Expat,

I moved your question to the relevant thread.

Several members who applied for renewal of their Global Entry membership before the expiration date have reported in this thread that they continued to receive GE benefits, including PreCheck, between the original expiration date and the final approval of their renewal applications.

I hope this helps,

TWA884
Travel Safety/Security co-moderator
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Old Jan 16, 2020, 8:59 pm
  #1102  
 
Join Date: Dec 2019
Posts: 452
Originally Posted by German Expat
Is there any newer information about renewal and if its any faster? My 2nd renewal is coming up in May. I also did read that as long as I apply it is still valid for 1 year after expiration date. Anybody had practical experience on this? I found the 1 year info here:

https://thepointsguy.com/news/global...er-expiration/
You should apply as early as possible for your renewal.
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Old Jan 16, 2020, 10:52 pm
  #1103  
 
Join Date: May 2005
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Originally Posted by mctaste
You should apply as early as possible for your renewal.
I am currently waiting for my new passport (old one expires in July 2020 and some countries require 6 month left) and based on what I know I should first update my passport info before renewing. Do I understand this correctly?
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Old Jan 16, 2020, 11:06 pm
  #1104  
 
Join Date: Dec 2019
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Originally Posted by German Expat
I am currently waiting for my new passport (old one expires in July 2020 and some countries require 6 month left) and based on what I know I should first update my passport info before renewing. Do I understand this correctly?
That is correct. You want a valid passport for renewal.
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Old Jan 17, 2020, 9:18 am
  #1105  
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Originally Posted by German Expat
I am currently waiting for my new passport (old one expires in July 2020 and some countries require 6 month left) and based on what I know I should first update my passport info before renewing. Do I understand this correctly?
As long as your old passport is still valid, you can apply to renew your Global Entry membership. If you recieve final approval before you get a new passport, just update the passport information online.

If you receive your new passport before the final approval of your GE renewal application, you will not be able to update the passport information online while the GE renewal application is still pending. If that were the case, you will need to stop by a GE Enrollment Center to have the passport information updated or, if you are selected to have an enrollment interview before receiving final approval, bring both your expired and new passports to the interview and have the interviewing CPB officer update it during the interview.

There is helpful information in the following threads:
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Old Jan 17, 2020, 9:37 am
  #1106  
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Bringing the expired/cancelled passport to CBP isn’t necessary for already conditionally-approved renewal applicant to have the “interview” and get final renewal approved with just the new passport available for the “interview”, but it does make things faster/easier if/when able to bring both.

With or without the passport which expired or got cancelled after receiving a conditionally-approved renewal, the conditionally-approved renewal applicant will have to have and present a currently valid passport to CBP before final approval for the renewal can happen.

If you receive your new passport before the conditional approval of your GE renewal application, you will not be able to update the passport information online while the GE renewal application is still pending. When this is the case, you will need to stop by a GE Enrollment Center or EOA-processing CBP employee to have the passport information updated for the application.

Last edited by GUWonder; Jan 17, 2020 at 9:53 am
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Old Jan 17, 2020, 10:01 am
  #1107  
 
Join Date: Sep 2009
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(delete)

Last edited by Global321; Jan 17, 2020 at 4:19 pm
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Old Jan 17, 2020, 10:30 am
  #1108  
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For those renewal applicants who received a new passport before the conditional approval of the GE renewal application, CBP doing EOA and CBP at landslide enrollment centers can update pending renewal applications with new passport information.

If your question is if a particular FTer can reach such an EOA facility, you should ask that FTer as some can but not all can. For those who can, EOA line has worked to do this update.
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Old Jan 17, 2020, 4:08 pm
  #1109  
 
Join Date: Dec 2019
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198 days. Am I the reigning champion?
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Old Jan 17, 2020, 5:59 pm
  #1110  
 
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Originally Posted by mctaste
198 days. Am I the reigning champion?
I think DCDuo is still king -- check the Wiki. I'm 3 days behind you @ 195 -- just checked :-(
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