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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Mar 20, 2024, 3:08 pm
  #2596  
 
Join Date: Sep 2012
Location: LAX and LHR
Programs: AA EXP, IHG Spire Elite, Hilton Diamond
Posts: 230
Originally Posted by exNYerTraveler
I think once you hit the 15 month mark it is fair to call and try to escalate your renewal.
So now at the 17 month point. A few weeks back, once I was past 16 months, I sent an email to CBP via the "contact us" form, selecting this issue was with my GE renewal. Both the form and email worked well - was able to write a brief synopsis of the issue, and was given a unique case number.

Received a (form) email two days later... saying "currently experiencing high demand..." and that GE is taking on average 13-14 months. It went on to say that those were average and there is nothing to do about it taking longer, and to keep checking online for the current status.. If I still needed help with something else I could respond.

As such, I did not reply and a follow-up email came in saying "matter is now closed."

So, 17 months / 516 days, and counting. Fab.
Parkdesigner is offline  
Old Mar 20, 2024, 4:02 pm
  #2597  
 
Join Date: Jan 2024
Posts: 10
Parkdesigner Hitting the "like" button seems mean spirited, so I offer my commiseration. My husband, daughter and I are all on the same year renewals, all of us on the 3rd. Hubby got his within 7 days, no interview. Daughter got hers in 7 days, no interview, but I just had to send for a card as the new one never came (n.b. her pic on the card is from when she was10, she's now 24). I'm on 4+ months and counting. Last time (2020-21) it took 11 months. EVERY cycle I'm the one that ends up in the slow pile, "randomly". Is it really random if this has been what I've been dealing with since 2016? One thinks not.
SPN Lifer and Parkdesigner like this.
exNYerTraveler is offline  
Old Mar 20, 2024, 6:05 pm
  #2598  
 
Join Date: Dec 2008
Location: NYC
Programs: BA Gold, HH Diamond, Marriott Gold
Posts: 1,260
Originally Posted by Parkdesigner
So now at the 17 month point. A few weeks back, once I was past 16 months, I sent an email to CBP via the "contact us" form, selecting this issue was with my GE renewal. Both the form and email worked well - was able to write a brief synopsis of the issue, and was given a unique case number.

Received a (form) email two days later... saying "currently experiencing high demand..." and that GE is taking on average 13-14 months. It went on to say that those were average and there is nothing to do about it taking longer, and to keep checking online for the current status.. If I still needed help with something else I could respond.

As such, I did not reply and a follow-up email came in saying "matter is now closed."

So, 17 months / 516 days, and counting. Fab.

Wow, I think this is the longest wait (and counting) that I've read of. I was getting ready to call as I'm nearing 12 month wait. I guess, I'll shut up.
Acid is offline  
Old Mar 25, 2024, 12:08 am
  #2599  
 
Join Date: Aug 2012
Location: LAX
Programs: AA PPro, UA Plat, HHonors Gold, Marriott Plat
Posts: 31
Applied for 2nd Renewal (GE had expired): 3/23
approved: 3/24
superchocobear is offline  
Old Mar 26, 2024, 3:54 pm
  #2600  
 
Join Date: Jul 2011
Posts: 3
Applied for 1st Renewal: 2/20/23
Conditionally Approved: 2/29/24
Interview & Approval Email: 3/26/24

I'm glad I applied right when the window for renewal opened up.
Gravis856 is offline  
Old Apr 4, 2024, 1:56 pm
  #2601  
 
Join Date: Jan 2018
Posts: 18
P2 applied for first renewal on 4/2/2023
Approved 4/4/2024
368 days
GiraffeGlove is offline  
Old Apr 5, 2024, 6:21 am
  #2602  
 
Join Date: Mar 2008
Posts: 1,536
Does DHS send you an email if/when you get approved? Or do you have to manually check the website every day?
hurnik is offline  
Old Apr 5, 2024, 9:15 am
  #2603  
Moderator: Smoking Lounge; FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Originally Posted by hurnik
Does DHS send you an email if/when you get approved? Or do you have to manually check the website every day?
You should receive an email saying that "your application status has changed" (or something similar) with instructions to to log in to your account to see the message/status change
hurnik likes this.
goalie is offline  
Old Apr 5, 2024, 2:25 pm
  #2604  
 
Join Date: Jul 2005
Posts: 1,077
April 2024 Data Points and Experience

Adult, US Citizen (Only US Citizen) - Current long time Global Entry (with TSA Pre) Member with enrollment expiring June 2024.
2024-04-03 Renewal Application (for both GE and TSA Pre "Combo") Completed Online
Current US Passport, US DL and other documents all good, not expiring any time soon (e.g. just had to reconfirm #s, date of issue, date of expiration, etc. in the renewal application system)

2024-04-05 EMAIL from [email protected]
Subject: TTP Application Status Change
Dear [jsnydcsa[,
Re: PASSID:[REDACTED] Application status change
There has been a recent change to the status of your application. Please login to the Trusted Traveler Programs Website (https://ttp.dhs.gov <https://ttp.dhs.gov> <https://ttp.dhs.gov> <https://ttp.dhs.gov&gt;> for more information.
This e-mail was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
Thank you,
U.S. Customs and Border Protection"

Note the PASS ID (marked [REDACTED] above and below) in the Email (and below) was the SAME PASSID as my current/soon-to-be-expiring PASSID number.

2024-04-05 Logged into https://ttp.dhs.gov site as a "returning" member.
New "Notification" towards the top of the screen.
"Approval Notification 04/05/2024"
Clicked on that notification entry, new Tab/Page opened
"Official Trusted Traveler Program Website | Department of Homeland Security
Time of Printout: 2024-04-05 [Local time and time zone displayed]
Apr 5, 2024
WASHINGTON, DC ENROLLMENT CENTER
1300 Pennsylvania Ave, NW 2.4D, Suite 2.5A
Washington, DC 20229
US

[JSNYDCSA]
[Current Postal Address]

Re: Global Entry program Membership #[REDACTED]

Dear [JSNYDCSA]:
We are pleased to inform you that your U.S. Customs and Border Protection (CBP), Global Entry program membership has been approved. You can begin using the program immediately.
Please visit www.cbp.gov/global-entry/about to review the program criteria for detailed information.
Your Global Entry membership number is [REDACTED]. This number will also act as your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.
Thank you for applying to the CBP's Trusted Traveler Programs.
Respectfully,
Director, Trusted Traveler Programs
U.S. Customs and Border Protection"

On the same "main" screen (as the Notifications) TTB Dashboard there's a note
"Approved
Program: Global Entry
Includes:TSA PreCheck®
Membership Number/PASSID: [REDACTED]
Expiration Date: June [REDACTED] 2029
You cannot renew your membership until June [REDACTED], 2028."

and

"Application
[Checkmark in Green] Select program
[Checkmark in Green] Fill out application
[Checkmark in Green] Pay fee
[Checkmark in Green] Wait for conditional approval
Interview
[Checkmark in Green] Schedule interview
[Checkmark in Green] Have interview, and wait for approval
Activate membership card (if needed)"

NOTE - As part of this brief (e.g. 2 days from Renewal Application until today's "Application Status Change") renewal process, I did NOT schedule or have an interview. So, I have NO idea why I have the [Checkmark in Green] next to "Schedule interview" and next to "Have interview, and wait for approval"

I'll take it. Nothing indicated that I need to schedule an interview or doe the interview on arrival. So, it looks like I'm good to go. I'll come back and update if I receive a new GE Card and if the "TTB Dashboard" blue box hyperlink "Activate Membership Card" works/and or is "successful" at activating said new card.

FWIW. In my case, i have no criminal record here or abroad. Neither I, nor spouse (dual citizen and GE Member), nor under-18 kids (also dual citizen and GE Members), have never been accused of any immigration violations (whether traveling with me or not). I've been fingerprinted by the USG MANY times for security clearances for the USG and other US-jobs. In the past, for my and my family members' GE applications (regardless of age) or renewals, when requested to appear in person, we've either gone to CBP Main in Washington DC (the Reagan Building on Penn Ave, NW, for those with local knowledge) or to CBP's LANDSIDE Office at IAD (IIRC it's a special room/office within CBP) for fingerprinting, document verification and scanning, etc. So maybe I'm just "good" in some matrix's algorithm and they don't need to lay eyes on me for this renewal round.

Hope this is helpful for data points and at least one person's experience with renewal.

Edit to add one final data point / experience.
9 April 2024 - Received Global Entry Card in Mail - New Card Expires in 2029
Card showed old photo. Its hard to tell if it was a photo taken at an application/renewal centre or was grabbed from a recent Global Entry kiosk. I strongly suspect the former based on my "look" in the photo, but I could be wrong.
9 April 2024 - Logged in to TTP site and activated card. No issues activating.

Last edited by jsnydcsa; Apr 9, 2024 at 2:25 pm
jsnydcsa is offline  
Old Apr 9, 2024, 3:00 pm
  #2605  
Original Member
 
Join Date: May 1998
Location: The shape-shifting urban sprawl that is El Lay. FT member #71.
Programs: UA Gold & MM; DL & AA credit card dirt status; Hilton Diamond; Marriott Fool's Gold
Posts: 4,690
Wife's Global Entry first renewal... email with approval last week arrived 32 hours after submitted the application. Her birthday is in late October, and the next expiration is at the end of that month - 2029.
SPN Lifer likes this.
Craig6z is offline  
Old Apr 10, 2024, 6:05 am
  #2606  
 
Join Date: Dec 2008
Location: NYC
Programs: BA Gold, HH Diamond, Marriott Gold
Posts: 1,260
Finally approved 1 year + 1 day after renewal application. This seems to be the trend from what I've seen lately. Approval notice has the NYC CBP address where I had given the 1st interview.
Acid is offline  
Old Apr 10, 2024, 11:04 pm
  #2607  
 
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 1,268
Approved without interview for second renewal, right at the one year mark since application.
WrightHI is offline  
Old Apr 12, 2024, 7:28 am
  #2608  
 
Join Date: Jun 2010
Location: ATW
Programs: Delta Skymiles Diamond Medallion, Delta Amex Reserve, Marriott Rewards Silver, HH Diamond, IHG Spire
Posts: 271
March 22 - 2nd renewal application submitted
March 24 - Approval Received - no interview required
About 1 week later new card valid to 2030 received.

Both renewals did not require an interview for me, which has been nice.
whooperatw is offline  
Old Apr 12, 2024, 11:02 am
  #2609  
 
Join Date: Sep 2010
Programs: United, AAdvantage, Delta
Posts: 22
I've had Global Entry since 2014. Renewal in 2019 took over a month and I had to reinterview.

Not sure if it matters, but between 2014 and 2019 I was doing a lot of traveling for work. I had repeated trips to China, Indonesia, Singapore, Malaysia, Thailand, Australia, all over Europe multiple times a year and other trips to Central America and Africa. During my renewal interview the only questions that stand out in my memory were "Why are you traveling so much?" and "Have you ever been arrested in a foreign country?" The interview took about 90 seconds and seemed like a waste of time for both me and CPB officer.

I've since switched jobs and dialed back on travel. Since 2019 I've only been to Europe and Central America. I now work remote for a UK company and put a UK phone number down along with my home address for my employment info (wasn't sure if this was going to cause issues).

I reapplied on Wednesday afternoon and was fully approved without the need for interview last night. Application to approval time was 30 hours.
Kevo171 is offline  
Old Apr 12, 2024, 11:52 am
  #2610  
 
Join Date: Sep 2015
Location: Boston's north shore
Programs: AS MVP Gold 75k, DL Silver Medallion
Posts: 298
Submitted GE renewal on Sunday, April 7th for a teen (a minor child whose only travel outside USA/Canada during 5 year look-back period was to Iceland & Greenland.)

Email came in on Tuesday, April 9th that status had been updated. Approved (no interview required.)

It was a good reminder to keep track of all foreign countries visited. I asked said child to start tracking this somewhere as the next renewal will be as a young adult when Mommy may not be keeping anyone's schedule but her own anymore...
SPN Lifer likes this.
willoL is offline  


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