Seat Swap Request Horror Stories
#811
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,457
It's an issue because it creates and places a burden and inconvenience on the legitimate seat holder and unexpectedly places them in an awkward situation, forcing them to acquiesce or appear like a jerk in public. It's presumptuous and forces the poachers problem upon them.
#812
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,375
far too many have destroyed the entire "It's usually easier to apologize than to ask permission" paradigm by effectively saying "blank apologizing, blank asking; I'll just be passive-aggressive and get what I want anyway"
it's not so much that common sense isn't so common any more, it's that common courtesy is an endangered species verging on extinct
it's not so much that common sense isn't so common any more, it's that common courtesy is an endangered species verging on extinct
#813
Join Date: Jul 2015
Location: BOI
Posts: 223
Yeah, apparently you missed the fact that non-revs have strict rules regarding asking rev pax to switch and most policies state that asking revs to switch is enough to get your non-rev privileges revoked. That's just ASKING. What do you suppose poaching will get you?
It is a serious violation and SHOULD be reported.
It is a serious violation and SHOULD be reported.
#814
Join Date: Dec 2010
Location: DFW
Programs: UA 1K, AA Platinum, Hilton Diamond, Bonvoy Gold
Posts: 466
It was the employee who thrust himself into MY affairs by putting a burden on me..one I was not in the mood for after a 32 hour trip from South America. Not only did he break the rules, he broke them on the assumption that the person whose seat he stole wouldn't know the rules. Perhaps no more non-rev travel for a year and mark in his record will make him think twice about doing this again.
#815
Join Date: Dec 2010
Location: PDX
Programs: kayaker
Posts: 851
far too many have destroyed the entire "It's usually easier to apologize than to ask permission" paradigm by effectively saying "blank apologizing, blank asking; I'll just be passive-aggressive and get what I want anyway"
it's not so much that common sense isn't so common any more, it's that common courtesy is an endangered species verging on extinct
it's not so much that common sense isn't so common any more, it's that common courtesy is an endangered species verging on extinct
This is the part that bugs me to no end. Yesterday on a transcon (EWR-SFO) a family with two kids ages approximately 7 and 10 got on towards the end of boarding. They were assigned four different middles throughout E+ on a 777, and were loudly speaking to each other from opposite aisles: "I know we're separate, but we'll just have to get someone to switch." "Why don't you ask the guy in that seat there?" "No, it would be better if we get those seats there together, ask her."
All super loud, all very obvious to the entire E+ mini-cabin. Also obvious to me: a family who didn't want to shell out the extra $115/person at check-in to sit together (and yes, there were plenty of adjacent sets of four seats available at T-24 hours).
Now, I understand why families want to sit together. I understand them not wanting to pay an extra $500 to do so. Frankly, I think the airlines should reserve a couple rows in E- for exactly that purpose. But that's not what United does, and the family chose to go with them as a carrier and chose to not pay to sit together. Instead, they used the passive-aggressive approach to guilt/bully people into switching for their middles.
#816
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Portland
Posts: 11,572
The big deal is that entirely too many people become convinced they are ENTITLED to the seat they poached simply because they're in it and instead of politely moving when asked by the passenger assigned to that seat, they argue, whine, go entirely non responsive. If so many poachers didn't pull that nonsense, if they simply accepted that this is not a negotiation, that they are ASKING FOR A FAVOR, and that their wishes are not automatically granted by the passenger they've apparently mistaken for the Seat Genie, there wouldn't be hundreds of posts about how messed up the simple process of getting on a damned airplane has become.
#817
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Portland
Posts: 11,572
It's an issue because it creates and places a burden and inconvenience on the legitimate seat holder and unexpectedly places them in an awkward situation, forcing them to acquiesce or appear like a jerk in public. It's presumptuous and forces the poachers problem upon them.
#818
Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,366
If it's already planted its fat arse in your seat then it is, and it has the potential to try to make you look like the bad guy.
#819
Join Date: Sep 2015
Location: Midwest
Programs: Delta PM, Hhonors Gold, SPG Gold
Posts: 114
#820
Join Date: May 2010
Location: Wonderful Weald of kent
Programs: BAEC Bronze
Posts: 989
Like many others on the thread, my experience is that those who desire swaps in the main always want to improve their situation rather than offering up their own more attractive seat for trade.
My own experience was on a BA flight from AMS to LGW. I had selected seat 1F when online check in opened (and I had nearly the whole cabin to choose from at that point), and was one of the first to board and settle into my seat with my book. I became aware of a couple of older ladies standing in the aisle having a discussion ABOUT me rather than WITH me.
One of the ladies was clearly my 1D seat mate, and they wanted me to swap seats with her friend, but weren't asking me outright - it was things like "I'm sure she'll move for you" and "we need to sit together" rather than "Excuse me would you mind swapping seats with me as I would like to sit next to my friend?". I interrupted their chat and told them that I would not be changing my front row window seat for her aisle seat at the rear of the cabin, and suggested that if they wished to sit together, that they could ask the person at the back if they would like to swap for the front row.
At this point, the companion attempted to sit in 1E (BA block out the centre seat in their business cabin) at which point the cabin crew member intervened and told her to go to her seat, and reiterated that they should ask the other passenger if they wished to swap. Needless to say, Mrs 1D had no intention whatsoever of changing her prime seat for a window seat in row 6, and the sat down very grumpily (I don't think her friend bothered asking her seatmate to swap!
It was funny watching the behaviour of Mrs 1D though. She dumped her huge bag in the centre seat immediately the seatbelt light went off trying to stop me getting any benefit from it (didn't need it as I already had everything I needed for the flight), tried to obstruct the F&B service ( but the nice FA simply leaned round the bulkhead to hand me my drink and then my food tray), and refused to move to let me out for the loo - again the set up meant that I didn't actually need her to move, so all her attempts to make me uncomfortable and punish me for not giving in were absolutely wasted. Her infantile behaviour was not lost on other passengers in the cabin either, quite a few of whom laughed with me as we were waiting for our luggage. The cabin crew were also highly amused by her antics, as the chap who had thrown the middle seat squatter out rolled his eyes in her direction as I went back to my seat.
My own experience was on a BA flight from AMS to LGW. I had selected seat 1F when online check in opened (and I had nearly the whole cabin to choose from at that point), and was one of the first to board and settle into my seat with my book. I became aware of a couple of older ladies standing in the aisle having a discussion ABOUT me rather than WITH me.
One of the ladies was clearly my 1D seat mate, and they wanted me to swap seats with her friend, but weren't asking me outright - it was things like "I'm sure she'll move for you" and "we need to sit together" rather than "Excuse me would you mind swapping seats with me as I would like to sit next to my friend?". I interrupted their chat and told them that I would not be changing my front row window seat for her aisle seat at the rear of the cabin, and suggested that if they wished to sit together, that they could ask the person at the back if they would like to swap for the front row.
At this point, the companion attempted to sit in 1E (BA block out the centre seat in their business cabin) at which point the cabin crew member intervened and told her to go to her seat, and reiterated that they should ask the other passenger if they wished to swap. Needless to say, Mrs 1D had no intention whatsoever of changing her prime seat for a window seat in row 6, and the sat down very grumpily (I don't think her friend bothered asking her seatmate to swap!
It was funny watching the behaviour of Mrs 1D though. She dumped her huge bag in the centre seat immediately the seatbelt light went off trying to stop me getting any benefit from it (didn't need it as I already had everything I needed for the flight), tried to obstruct the F&B service ( but the nice FA simply leaned round the bulkhead to hand me my drink and then my food tray), and refused to move to let me out for the loo - again the set up meant that I didn't actually need her to move, so all her attempts to make me uncomfortable and punish me for not giving in were absolutely wasted. Her infantile behaviour was not lost on other passengers in the cabin either, quite a few of whom laughed with me as we were waiting for our luggage. The cabin crew were also highly amused by her antics, as the chap who had thrown the middle seat squatter out rolled his eyes in her direction as I went back to my seat.
#821
Join Date: Sep 2015
Location: Midwest
Programs: Delta PM, Hhonors Gold, SPG Gold
Posts: 114
Anyway, it may be easier for a poacher to sit in my seat but, again, it's not easier for me to stand there and to inform the poacher that it's my seat.
#822
Join Date: Jan 2014
Location: The Indo Jungle
Programs: AA EXP, IHG Spire
Posts: 1,319
Yeah, apparently you missed the fact that non-revs have strict rules regarding asking rev pax to switch and most policies state that asking revs to switch is enough to get your non-rev privileges revoked. That's just ASKING. What do you suppose poaching will get you?
It is a serious violation and SHOULD be reported.
It is a serious violation and SHOULD be reported.
#823
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
Once the rightful owner sits down, a swap request becomes twice as onerous.
#824
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
It was the employee who thrust himself into MY affairs by putting a burden on me..one I was not in the mood for after a 32 hour trip from South America. Not only did he break the rules, he broke them on the assumption that the person whose seat he stole wouldn't know the rules. Perhaps no more non-rev travel for a year and mark in his record will make him think twice about doing this again.