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-   -   ExpertFlyer.com - Master Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/963178-expertflyer-com-master-information-updates-thread.html)

ExpertFlyer Voice Sep 9, 2012 10:47 am


Originally Posted by warreng24 (Post 19281787)
Odd that EF seems to be taking a divergent path on this...

Did you see our post earlier?


Originally Posted by ExpertFlyer Voice (Post 19280330)
We are actually looking at a way of restoring basic upgrade search/alerting functionality. If that doesn't bear fruit then you can email us but give us time to implement a solution so you can continue to use ExpertFlyer.


anabolism Sep 9, 2012 11:29 pm

Alert if F dropped
 
Could someone clarify the best way to use EF to be notified if F goes away on a flight? In a thread about redeeming AA miles for CX F, there's discussion about how to know if CX drops F and downgrades you. See this post for two possibilities (seat alert for seat that only exists on plane with no F, or alert for F going to 0, with uncertainty as to how inventory alerts treat the difference between F0 and no F).

sal2009 Sep 10, 2012 10:29 am

Do low fare classes come back if they show 0 now?
 
So i'm new to expert flyer and fare searching so apologies if this is repetitive.

I'm searching for a fare from SJU to JFK on AA at new years. The lowest economy fare bucket available is K. No lower fare seats show available on M, L classes but I know that it was available a week ago...Is it possible that those lower fare classes will become available and I should wait even though seatexpert say 0 for both? Or is it that there will never be those seat fares available now and I should take the K fare while I can?

Thanks...any help you can provide appreciated.

ExpertFlyer Voice Sep 10, 2012 11:13 am


Originally Posted by anabolism (Post 19285746)
Could someone clarify the best way to use EF to be notified if F goes away on a flight? In a thread about redeeming AA miles for CX F, there's discussion about how to know if CX drops F and downgrades you. See this post for two possibilities (seat alert for seat that only exists on plane with no F, or alert for F going to 0, with uncertainty as to how inventory alerts treat the difference between F0 and no F).

The "less than" Flight Alert should work in this case as it treats the absence of a class code as 0 inventory for that class code. You can easily test this by creating a less than alert for a class code that you know doesn't exist on a flight.


Originally Posted by sal2009 (Post 19288364)
So i'm new to expert flyer and fare searching so apologies if this is repetitive.

I'm searching for a fare from SJU to JFK on AA at new years. The lowest economy fare bucket available is K. No lower fare seats show available on M, L classes but I know that it was available a week ago...Is it possible that those lower fare classes will become available and I should wait even though seatexpert say 0 for both? Or is it that there will never be those seat fares available now and I should take the K fare while I can?

Thanks...any help you can provide appreciated.

It is possible. You can create a Flight Alert for the fare class code to let you know if it's value goes above 0 again.

FriendlySkies Sep 15, 2012 8:37 am

With the response from COdbaUA that expert mode is returning, will be see alerts and F space on EF again?

http://www.flyertalk.com/forum/unite...cket-data.html

ExpertFlyer Voice Sep 15, 2012 6:58 pm


Originally Posted by FriendlySkies (Post 19319992)
With the response from COdbaUA that expert mode is returning, will be see alerts and F space on EF again?

Upgrade inventory will be returning even sooner - Monday or Tuesday morning, after we complete testing. Awards will be available after that.

FriendlySkies Sep 15, 2012 6:58 pm


Originally Posted by ExpertFlyer Voice (Post 19322545)
Upgrade inventory will be returning even sooner - Monday or Tuesday morning, after we complete testing. Awards will be available after that.

Terrific. ^ Thanks :)

ExpertFlyer Voice Sep 17, 2012 4:49 pm

UA Upgrades Restored
 
We’re happy to inform you that United Upgrade searching and alerting (R and ON classes) has been restored in ExpertFlyer.

  • The Award & Upgrade search now shows United as an airline with R and ON classes as options. A Quantity must be specified in the search and the results will show if that amount of inventory is available on a flight (Yes or No).
  • All future dated Flight Alerts for R, RN or ON classes have been reactivated (R and RN classes have the same inventory and will be treated as the same class).
  • All Saved Queries for R, RN or ON will now work again. A Quantity of 1 will be assumed for Saved Queries that did not specify one. The Saved Query can be edited to change the quantity.

If you encounter any issues please email us at [email protected] and let us know. We plan on restoring United Award searching next, thank you for your patience.

GordonGordon Sep 18, 2012 10:48 pm

How often the "saved flight alerts" are run?
 
Expertflyer Voice, can you tell me precisely how often the "saved flight alerts" are run? Once a day, twice a day or more often? Can you tell me exactly the times your system usually runs the saved flight alerts created by your customers?

I tried to test the frequency the "save flight alerts" are run, for example, I tried to set up an alert for a NZ flight "I" business award seat on NZ101(AKL-SYD) on 9/26, it already had 3 "I" seats available before I set the alert, but after I set the alert for that flight, a notification was sent to my email address only after 22 hours! The 3"I" award seats has been there within the 22 hours and nobody has been taking away the 3 seats, so why the system did not send the email notification much earlier? You know sometimes 22 hours make a lot of difference. I hope you can answer the doubts I have. Thanks!

ExpertFlyer Voice Sep 19, 2012 9:44 am


Originally Posted by GordonGordon (Post 19341611)
Expertflyer Voice, can you tell me precisely how often the "saved flight alerts" are run? Once a day, twice a day or more often? Can you tell me exactly the times your system usually runs the saved flight alerts created by your customers?

I tried to test the frequency the "save flight alerts" are run, for example, I tried to set up an alert for a NZ flight "I" business award seat on NZ101(AKL-SYD) on 9/26, it already had 3 "I" seats available before I set the alert, but after I set the alert for that flight, a notification was sent to my email address only after 22 hours! The 3"I" award seats has been there within the 22 hours and nobody has been taking away the 3 seats, so why the system did not send the email notification much earlier? You know sometimes 22 hours make a lot of difference. I hope you can answer the doubts I have. Thanks!

Thanks for your question. We looked in our database and we couldn't find any alert matching that criteria. There is no alert in our database for NZ/101/I for 9/26 or near that date. (yes, we checked deleted alerts too). So you didn't create the alert you thought you did. Since you didn't email support, I can't look up your account to tell you exactly what you did create an alert for.

To answer your question, when you create a Flight Alert for inventory that already exists, the system will notify you in about 60 seconds. We don't share the details of how our system works, but I can tell you that all alerts are checked several times a day at a minimum and more often then that as the date of departure gets closer.

As a double check, I set an alert for NZ/101/I on 9/26 for myself when I started writing this reply. I just checked my Inbox and I now have an email from ExpertFlyer telling me that I inventory is available.

UAworldwide Sep 19, 2012 12:54 pm


Originally Posted by ExpertFlyer Voice (Post 19345072)
You are describing married segment logic which Flight Alerts does not support at this time.

Sounds like a challenge! This feature could help me out a lot! Any way of adding this to a wish list, if ExpertFlyer has this?

ExpertFlyer Voice Sep 19, 2012 1:26 pm


Originally Posted by UAworldwide (Post 19345435)
Sounds like a challenge! This feature could help me out a lot! Any way of adding this to a wish list, if ExpertFlyer has this?

Already noted, thanks.

RobOnLI Sep 20, 2012 2:15 pm

Sorry for not reading 52 pages of this thread.

I'm having an issue with sessions on EF and it started a month or two ago. I use Chrome as my main browser and often when I do searches or even try to login for the first time (after having not been logged in for days) I will get an error that says, "Your previous ExpertFlyer.com session has timed out. Please log in again.". I have to click login again and everything works.

This happens if I'm already logged in, do a search and then attempt to do another search almost right away or if I wait 5 minutes. It also happens if I haven't been logged in for days, as I mentioned.

Why is this happening all of a sudden? I never had this problem in the past.

PS - it would probably be easier to PM me a response because FT doesn't have proper notifications like MP and it took me a while just to find this thread.

-RM

ExpertFlyer Voice Sep 20, 2012 3:04 pm


Originally Posted by RobOnLI (Post 19352895)
Sorry for not reading 52 pages of this thread.

I'm having an issue with sessions on EF and it started a month or two ago. I use Chrome as my main browser and often when I do searches or even try to login for the first time (after having not been logged in for days) I will get an error that says, "Your previous ExpertFlyer.com session has timed out. Please log in again.". I have to click login again and everything works.

This happens if I'm already logged in, do a search and then attempt to do another search almost right away or if I wait 5 minutes. It also happens if I haven't been logged in for days, as I mentioned.

Why is this happening all of a sudden? I never had this problem in the past.

That error shows when either your browser retains the session cookie after you close the browser, which it shouldn't as it's only a session cookie not a permanent one, or possibly if your bookmark for EF starts with https:// (it shouldn't). Or if you leave your browser open to ExpertFlyer for days at a time then come back to it, you will have to login again, but that has always been the case. Either way, we have not had any reports from other users about a Chrome issue like this.


PS - it would probably be easier to PM me a response because FT doesn't have proper notifications like MP and it took me a while just to find this thread.

-RM
The easiest and quickest way to get help is to email us at [email protected]

anabolism Sep 20, 2012 3:58 pm


Originally Posted by RobOnLI (Post 19352895)
or even try to login for the first time (after having not been logged in for days) I will get an error that says, "Your previous ExpertFlyer.com session has timed out. Please log in again.". I have to click login again and everything works.

I've been noticing this specific behavior for a while...I go to a browser winder, type in "expertflyer.com," fill in login info, click "login", get an error page saying my session expired, click "login," fill in info, and it's all good from there. It's weird to get the error about previous session expired as a response to logging in.


Originally Posted by RobOnLI (Post 19352895)
PS - it would probably be easier to PM me a response because FT doesn't have proper notifications like MP and it took me a while just to find this thread.

Do you have your preferences/options set to send you email alerts when a subscribed thread has new posts, and to automatically subscribe to a thread when posting?


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