Hint: they probably need to be able to replicate the problem, and to do so they need to know your inputs: airline/flight #s, city pairs, date, cabin, etc.

I have a question on the timetable search

How far into the future are timetables displayed?

I've been looking at PHL-DOH in April 2015

For April 12th the timetables show
For April 13th nothing shows

In contrast, on the Flight Availability Search - April 13th shows

When I get exactly the same result over a dozen times on different flights and dates, I think it's reasonably safe to assume that it's more likely to be a systemic problem than one that is linked to specific flights or dates, and that there will be no difficulty in replicating the problem with one single search.

FWIW, here's a set to try if you wish: 18 August 2014, JNB-DUR, on:-
BA6205
BA6201
BA6203
BA6211
BA6219
BA6229
BA6221

Or the same flights on 18 September 2014.

You're welcome. Whatever issue there was with the seat maps seems to have passed because we can't replicate the problem at this time. Please check again and if you continue to have issues please email us at [email protected] This thread is not monitored or meant for support issues, they should be reported via email which we check frequently so we can replicate any issues as you see them. Thanks!

Timetable information is currently available about 9 months into the future. Our current Timetable vendor updates the data weekly and currently has data thru April 12. We will update our help file to clarify that.

Flight Availability data is not the same as Timetable data and isn't available for the same time window. We are looking at different options to get more Timetable data, but that would still not be as far in advance as Flight Availability data.

Thnak you
All understood:)

Thank you - whatever the issue was, it does seem to have been fixed because it's all working fine now for both MN-operated and CJ-operated flights. Thanks again!

Thank you for this update.
The text indicates that only Aircraft Equipment Change Alerts is restricted to Premium Subscribers Only.
But I am unable to find the Flight Timetables using my free subscription account.
Can you confirm that it should be available to non-premium subscribers? If yes, where can I find it?

Thanks

How is the advanced filtering done?
There are no fields on the screen to enter the filtering criteria
Edited to add: And the answer is: The filters are on the results screen. Silly me, never noticed that before now

ps You have yet to update the help page, as you said you would in post #923

The Free account is only for Seat Alerts. Flight Timetables are available to the Basic and Premium accounts and Aircraft Equipment Change Alerts are Premium only:

http://www.expertflyer.com/free-program
http://www.expertflyer.com/frequent-flyer-programs

You can upgrade your Free account to a Basic subscription by clicking Upgrade after logging in.

New to EF - using the Award & Upgrade Search to look for availability on YOW-DME, connecting in IAD and BRU on SN in June 2015 but nothing comes up.

However, if I search the legs separately it shows the flights and the corresponding availability...
Am I missing something?
Thanks.

Question answered.
Just realized that the problem is YOW-IAD is on UA and EF is not showing UA flights.

This thread is for ExpertFlyer Information and Updates only (as per its title) and many subscribe to it for this purpose. For other issues, please see the ExpertFlyer.com Help Desk thread.

If you have any questions about using ExpertFlyer or wish to report any issues, please email them at [email protected]

Delta Visibility Changes
 

As of today, Delta has requested that we no longer offer to you any information on ExpertFlyer pertaining to Delta. Since our inception almost 10 years ago we have accessed Delta information through a GDS where they publish information for the benefit of various travel providers. We have always done this with the full knowledge and tacit approval of Delta. However, there now appears to be a change of thinking at Delta where this is no longer the case. As a result, we will no longer display Delta information in any of our Tools, including Flight Availability, Upgrades, Seat Maps, Fare Information, Flights Status, Flight Details, and Flight Timetables. All Alerts of all types for Delta will be set to Expired as to not count against your active alert limit.

To be clear, this action is not unique to ExpertFlyer. Delta has recently been removing their data from many websites, both booking and non-booking, in an attempt to force as many travelers as possible to only use delta.com and their apps for Delta information. In our many conversations with Delta it was made clear to us that their new policy is that any service or website that is not explicitly authorized to show Delta data will be forced to stop, especially any that screen scrape data from Delta.com or any Delta partner or agency website.

Our many attempts to forge a new agreement for the display of this information on ExpertFlyer with Delta have been rejected. We believe, and have explained to them, that ExpertFlyer brought value to Delta's best customers and by extension to Delta itself. We hope in the future Delta will come to see the net value that ExpertFlyer gives to them as you have already discovered. Should you wish to express your thoughts on this matter to Delta, you can reach customer support here:

http://www.delta.com/contactus/pages...aint/index.jsp

You may also send a copy of any feedback you send to ExpertFlyer at [email protected] and we can pass it along to our contacts at Delta.

On a positive note, we will be announcing the addition of a major new airline for Awards & Upgrade searching and alerting in the very near future. We will make the announcement at the time new airline award data has been added.

As always, thank you for your continued support.
-The ExpertFlyer.com Team

Really sorry to hear this and I will be sending a complaint to Delta. I've used EF mostly for Delta and found it invaluable, saving me a lot of time to find the flights and potential upgrades I want so that I can call Delta with an itinerary ready to be booked -- saving both them and me a tremendous amount of time.

Not even being able to show flight availability and seat maps is just crazy.

How will this affect code shares? If I flight is coded AF or KL, but on DL metal, will it come up in a flight availability search?