TripIt Consolidated Help and Information Thread
Nov 2, 2011, 4:01 pm
#32
Join Date: Jun 2006
Location: Chicago, Kailua-Kona, Cairns
Programs: UA 1K >2MM, IC Plat, Hilton Diamond, Marriott Gold
Posts: 740
1. I live in Australia, and the TripIt app routinely screws-up my flight schedule due to dateline problems. It shows my connection from GUM/HNL to HNL/IAH as being missed by a day, when in fact that is of course not the case.
2. The "pro" system bombards the user if a flight changes time, or a gate - in some cases I've received two dozen or more change notices while sitting at the gate knowing full well of the status. There is no way to tell the system "I got it, don't bug me anymore". And it's unclear why the system keeps sending the same message over and over again.
I've reported these issues to senior management at TripIt, including so-called CEO Gregg Brockaway, who've acknowledged the issue but apparently have no interest in fixing it.
Last edited by jimmc66; Nov 2, 2011 at 5:30 pm Reason: meh
Nov 3, 2011, 11:13 am
#33
Join Date: Jul 2005
Posts: 1,077
2. The "pro" system bombards the user if a flight changes time, or a gate - in some cases I've received two dozen or more change notices while sitting at the gate knowing full well of the status. There is no way to tell the system "I got it, don't bug me anymore". And it's unclear why the system keeps sending the same message over and over again.
or maybe -1
I find this annoying too.
On the time issue, I can't say I'm in the same difficult situation as you are in Australia (vis-a-vis TripIt, I'm sure Australia is a lovely situation). But, I'm always a little concerned that between time zone changes, data entry errors (either through auto-import screwing up or missing something or my poor hand data entry) and TripIt also giving me the wrong time for a flight.
-----
I'd also add that I'm really unhappy with the Blackberry app b/c you can't change the flipping font size and I can barely see it!
-----
Nov 3, 2011, 10:33 pm
#35
Join Date: Jul 2011
Location: PHL
Posts: 353
I downloaded the Amex Travel app on my iPod and then when you run it you can attach it to a TripIt account and it upgrades it to TripIt pro. That's also the way it's listed on the TripIt website. If you don't have something running iOS you might be out of luck.
Nov 4, 2011, 6:27 am
#36
Join Date: Dec 2010
Posts: 223
This is how I did it.
I downloaded the Amex Travel app on my iPod and then when you run it you can attach it to a TripIt account and it upgrades it to TripIt pro. That's also the way it's listed on the TripIt website. If you don't have something running iOS you might be out of luck.
I downloaded the Amex Travel app on my iPod and then when you run it you can attach it to a TripIt account and it upgrades it to TripIt pro. That's also the way it's listed on the TripIt website. If you don't have something running iOS you might be out of luck.
Nov 4, 2011, 1:34 pm
#37
Join Date: Sep 2010
Location: New Zealand
Programs: QF Platinum / LTS, Air NZ Gold Elite, Velocity Silver, OW Emerald, Hertz PC
Posts: 227
I really like the TripIt idea, and actually paid for the service for one year before dropping it due to two bugs they refuse to address.
1. I live in Australia, and the TripIt app routinely screws-up my flight schedule due to dateline problems. It shows my connection from GUM/HNL to HNL/IAH as being missed by a day, when in fact that is of course not the case.
1. I live in Australia, and the TripIt app routinely screws-up my flight schedule due to dateline problems. It shows my connection from GUM/HNL to HNL/IAH as being missed by a day, when in fact that is of course not the case.
I've just made a return booking AKL- RAR which formatted correctly. I find that it also syncs well with our lotus notes calender without creating any issues.
Nov 6, 2011, 1:43 am
#38
Join Date: Jun 2006
Location: Chicago, Kailua-Kona, Cairns
Programs: UA 1K >2MM, IC Plat, Hilton Diamond, Marriott Gold
Posts: 740
But here's a typical screen from my iPhone (the same on my computer) that insists I'll miss a direct connection by 995 minutes!
It sure would be better if Tripit management would wake up.
Last edited by jimmc66; Nov 6, 2011 at 1:44 am Reason: meh
Jun 19, 2012, 8:28 am
#40
Join Date: Sep 2011
Location: Los Angeles
Programs: UA - 1k, Hilton - Diamond, Hertz - 5 Star Gold
Posts: 57
TripIt - Splitting an itinerary with mutiple flights
I'm sure a lot of people here use TripIt. So far it's been ok for me. The big problem I have is that it seems to be unable to recognize that I have multiple flights on the same itinerary which equates to multiple "trips" and it's not one big trip.
I've tried creating my own trips and working around it, but in the end since I have all these flights on 1 itinerary it still thinks it's one big trip.
Does anyone else that uses TripIt have any ideas on this? Their support is weak and there doesn't appear to be any TripIt help forums.
To give you an example of my issue, here are the details.
LAX - DEN Jul 18
DEN - BOS Jul 21
BOS - DEN Jul 25
DEN - LAX Jul 29
This should work out to be 3 separate trips. Den 18-21, Bos 21-25 and Den 25-29 but I can't get it to split that flight itinerary into 3. It just thinks I'm in Denver 18-29.
I've tried creating my own trips and working around it, but in the end since I have all these flights on 1 itinerary it still thinks it's one big trip.
Does anyone else that uses TripIt have any ideas on this? Their support is weak and there doesn't appear to be any TripIt help forums.
To give you an example of my issue, here are the details.
LAX - DEN Jul 18
DEN - BOS Jul 21
BOS - DEN Jul 25
DEN - LAX Jul 29
This should work out to be 3 separate trips. Den 18-21, Bos 21-25 and Den 25-29 but I can't get it to split that flight itinerary into 3. It just thinks I'm in Denver 18-29.
Jun 19, 2012, 7:39 pm
#41
Join Date: Jul 2006
Location: DFW, SEA and AA in between
Programs: AA-3MM-ExPLT
Posts: 1,146
You can split into 2 - LAX-DEN-LAX and a separate DEN-BOS-DEN.
Pick one of the flights and click the dropdown select move.
I don't think you can split something in half - the return moves with the origin. You would have to do that manually.
Pick one of the flights and click the dropdown select move.
I don't think you can split something in half - the return moves with the origin. You would have to do that manually.
Jun 19, 2012, 8:21 pm
#43
Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,401
I'm sure a lot of people here use TripIt. So far it's been ok for me. The big problem I have is that it seems to be unable to recognize that I have multiple flights on the same itinerary which equates to multiple "trips" and it's not one big trip.
I've tried creating my own trips and working around it, but in the end since I have all these flights on 1 itinerary it still thinks it's one big trip.
Does anyone else that uses TripIt have any ideas on this? Their support is weak and there doesn't appear to be any TripIt help forums.
To give you an example of my issue, here are the details.
LAX - DEN Jul 18
DEN - BOS Jul 21
BOS - DEN Jul 25
DEN - LAX Jul 29
This should work out to be 3 separate trips. Den 18-21, Bos 21-25 and Den 25-29 but I can't get it to split that flight itinerary into 3. It just thinks I'm in Denver 18-29.
I've tried creating my own trips and working around it, but in the end since I have all these flights on 1 itinerary it still thinks it's one big trip.
Does anyone else that uses TripIt have any ideas on this? Their support is weak and there doesn't appear to be any TripIt help forums.
To give you an example of my issue, here are the details.
LAX - DEN Jul 18
DEN - BOS Jul 21
BOS - DEN Jul 25
DEN - LAX Jul 29
This should work out to be 3 separate trips. Den 18-21, Bos 21-25 and Den 25-29 but I can't get it to split that flight itinerary into 3. It just thinks I'm in Denver 18-29.
Oct 16, 2012, 12:43 pm
#44
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,854
Tripit seems to have gone crazy
I have been using Tripit for itineraries. Lately they are 'enhancing' the system.
Some fun challenges:
1. Clicking on 'support' goes to a login screen. Logging in again doesn't help.
2. Itinerary is now confused by international date line and is no longer in chronological order.
3. To see itinerary details, it is necessary to click on a link on each and ever individual item, each and every time you log in.
4. Print options are completely gone, and font sizes are larger, so printing out itineraries takes many more pages than it used to.
Probably there are some more. Why do people always feel they have to fix something that isn't broken?
Edited to add:
I also sent an email to Tripit and got a quick, non-canned response that was completely devoid of content. When I clicked on the link provided in that email for a followup, it was broken as well.
Some fun challenges:
1. Clicking on 'support' goes to a login screen. Logging in again doesn't help.
2. Itinerary is now confused by international date line and is no longer in chronological order.
3. To see itinerary details, it is necessary to click on a link on each and ever individual item, each and every time you log in.
4. Print options are completely gone, and font sizes are larger, so printing out itineraries takes many more pages than it used to.
Probably there are some more. Why do people always feel they have to fix something that isn't broken?
Edited to add:
I also sent an email to Tripit and got a quick, non-canned response that was completely devoid of content. When I clicked on the link provided in that email for a followup, it was broken as well.
Last edited by RichardInSF; Oct 16, 2012 at 12:58 pm
Oct 17, 2012, 11:18 pm
#45
Join Date: Jan 2006
Location: London
Programs: AA EXP 2 MM
Posts: 2,823
I have also complained: the more people who provide feedback, the sooner something will be done.