TripIt Consolidated Help and Information Thread
#16
Join Date: Jul 2001
Posts: 3,975
Before seeing that post, I signed out; then opening the app has it endlessly "Updating Trips." Going to the i still shows me logged in. I may contact support; I'm also wondering if I should uninstall and reinstall the app. I guess uninstalling it would mean going to desktop iTunes and syncing it? That's at home, and I don't have time to do it before I leave on my trip; I guess I'll rely on my old-fashioned printout for this trip.
#17
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
If you signed out in the app (not the web site, it doesn't matter if you are signed on the web site or not) the next thing that happens is the app takes you to a sign in screen. If that isn't happening, try exiting the app completely. (click the home button twice, press and hold an icon on the bottom of the screen until the red x shows up, then find the tripit icon by sliding right or left there and press the red x, then press the home button once, pause, and once more to get back to the home screen.) Then try again.
if you have an up to date iphone, you should be able to reinstall apps from the app store applet. After you remove the app, open the app store and go to updates, then purchased.
-David
if you have an up to date iphone, you should be able to reinstall apps from the app store applet. After you remove the app, open the app store and go to updates, then purchased.
-David
#18
Join Date: Jul 2001
Posts: 3,975
Thanks. I went as far as getting to the app store, but trying to install TripIt (I see I used a different path than you said, but I don't see "Purchased"), they say I need iPhone 4.0 software. Don't know if that will work with my 1st-gen Touch.
#19
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
yeah, you can't use the tripit app on a first gen ipod touch. You can use flight track pro and/or import your tripit calendar into the ios calendar app from tripit.com. I use both, because flight track pro is great for flights only, and you need the calendar for hotels, etc. Instructions for the calendar import are on the tripit.com web site.
-David
-David
Last edited by LIH Prem; Jul 19, 2011 at 2:42 am
#20
Join Date: Feb 2011
Programs: TK E+
Posts: 602
The same here, except I sometimes have to refresh both 3 and 4 times before the new schedules are read by the app. Probably just something with my phone, it's not like this on my wife's Iphone.
#21
Join Date: Sep 2010
Location: New Zealand
Programs: QF Platinum / LTS, Air NZ Gold Elite, Velocity Silver, OW Emerald, Hertz PC
Posts: 227
Have been using tripit for the past 3 months. Helps with planning my 100+ flights per year. Havent found any problems on my iPad or PC. It synchronizes well with my lotus notes calendar, so pretty happy with the app all round.
#22
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,485
Have you tried doing a 'soft reset' of the TripIt app? I'm assuming the iPad can do this like the iPhone... You minimize everything, double click the round button on bottom, and across the bottom it shows all apps that are running in the background. Hold down on one, and they'll all start wiggling and have a - in the upper left. Press that - on TripIt (and others if you want), and the next time it opens, it will be somewhat refreshed.
I try to periodically do this and kill all open apps on my iPhone, and it seems to help the performance of everything.
Anyway, I just added a trip yesterday. When I first opened the TripIt app today, it wasn't showing. I went into another trip, then went back to the main screen, and then the new trip was showing.
I still print off copies of all airline, hotel, car rental, and other important items I'll need for a trip, and keep them in a pocket folder my backpack. But if I run into issues, usually the info from the TripIt app is enough.
I try to periodically do this and kill all open apps on my iPhone, and it seems to help the performance of everything.
Anyway, I just added a trip yesterday. When I first opened the TripIt app today, it wasn't showing. I went into another trip, then went back to the main screen, and then the new trip was showing.
I still print off copies of all airline, hotel, car rental, and other important items I'll need for a trip, and keep them in a pocket folder my backpack. But if I run into issues, usually the info from the TripIt app is enough.
#23
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,041
Anyone having problems with the TripIt website? The app seems to be working fine on my iPhone and iPad, but the website doesn't work.
I've cleared my cookies, but when I log back in, after going past the promotions page, I get:
Is the site working for anyone? If so, maybe my account is screwed up.
I've cleared my cookies, but when I log back in, after going past the promotions page, I get:
Code:
504 Gateway Time-out The server didn't respond in time.
#24
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,485
Anyone having problems with the TripIt website? The app seems to be working fine on my iPhone and iPad, but the website doesn't work.
I've cleared my cookies, but when I log back in, after going past the promotions page, I get:
Is the site working for anyone? If so, maybe my account is screwed up.
I've cleared my cookies, but when I log back in, after going past the promotions page, I get:
Code:
504 Gateway Time-out The server didn't respond in time.
#26
Join Date: Aug 2011
Location: JFK/LGA/EWR
Posts: 1,296
Both the iphone app and web site are giving me problems connecting as well.
I have tripit pro through amex. I have an upcoming flight on DL who sent me an email a couple of days ago informing me of a change in departure time. Tripit says it is monitoring that flight but hasn't updated the departure yet. Is there a time lag between when something about a flight changes and when tripit notifies me?
I have tripit pro through amex. I have an upcoming flight on DL who sent me an email a couple of days ago informing me of a change in departure time. Tripit says it is monitoring that flight but hasn't updated the departure yet. Is there a time lag between when something about a flight changes and when tripit notifies me?
#29
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,041