Again, I get the same. The main website for the KVS Tool is also not accessible.

The KVS Tool Homepage server had experienced a brief outage earlier on.

The Mobile Companion issue has now been resolved -- please try again at your convenience.

Can anyone find KVS mobile tool in apple app store? I had it on my old phone and can't seem to find to download on new phone.

Please see http://www.KVSTool.com/Mobile-Companion-Info.php

OW awards
 

Method: Awards/OneWorld (QF credentials are entered, of course)
From: Muc
To: BKK/SFO/JFK/SIN (and loads of other airports)
Date: 01.Jan 2015 till August 2015
POS: AU-QFA-SP
Seats: 1

Message: No award availabilty/Engine Error

Except for MUC-JFK, those routes would need to be searched segment-by-segment. Alternatively, you can use the [Awards/BA-OneWorld] Method:

[KVS Tool 7.7.2/Diamond - Awards/OneWorld/AU-QFA-SP]
[KVS Tool 7.7.2/Diamond - Awards/BA-OneWorld]

thanks

Why is the difference?

Booking code O this is CS, but no YS

https://lh6.googleusercontent.com/qO...Kw4=w1886-h751

https://lh6.googleusercontent.com/XK...Ow4=w1886-h751

The images you have embedded are not publicly-accessible -- please re-post.

Ready

I am trying to check availability for NRT-SHE-ICN APR 16 in Business Class (Class CS?) [Method AF/Skyteam]

NRT-SHE shows 3 seats on CZ
The SHE-ICN line is blank.

The Air France website will not recognize SHE as a valid originating airport, but accepts it as a destination airport.

If I choose a RT Apr 11 ICN-SHE Apr 16, the SHE-ICN return shows up with 3 C seats available (CZ 671).

According to an Alitalia ticketing agent, only 2 seats are available.

Any pointers why KVS shows 0, AF 3 (but only if selected as part of a round trip), and Alitalia finds only 2? Plus the agent claimed that even if she found the award inventory she was not sure if she would actually be able to book it.

The images are still not accessible.
Please re-post using http://TinyPic.com (or similar).

As noted in the KVS Tool User Guide, the [Awards/SkyTeam] Method provides Availability on a per-trip basis. The Award Availability shown applies to all connecting segments.

Indeed, it is a limitation of that Engine.

We have confirmed that 3 C Award Seats are currently available on CZ 628, but only 2 on CZ 671.

It does not -- please see above.

It's either a System or Segment Marriage logic issue:
http://Help.KVSTool.com/#Factors

Why not?

How did you confirm that only 2 C are available on CZ 671?
I'm not sure I get the whole "married segments" concept but it seems what you are saying is the the AF engine is getting tricked into showing 3 seats for the NRT-SHE-ICN routing? And the blank line on KVS (which per your suggestion is the same as the first line, i.e. 3 seats ARE available) is an artifact of the AF bug?

"Our system will not allow it". I asked her if she could call CZ (i.e. suggesting what I believe is called a "long sell", I might even have used those words) - but she said they do not have any way of checking inventory with CZ. I am not totally clear on what the agent was saying. Perhaps she meant that only 2 seats were available, period. I also asked if she could book the 2 and we could figure out the 3rd, but she thinks that by doing so the third person's LAX-ICN and ICN-LAX transpacific C legs might get blown away. (There seems to be reasonable return inventory but I confirmed that now no seats show available on the outbound flight).

Other than this the agent has been very very nice, in fact she called me back like she promised (unlike reports to the contrary on the AZ boards that the call center agents never do so). She also complimented me on finding the itinerary and has given me till Thursday to find something else :)

I need 3 seats in C from Tokyo to Seoul Apr 15/16 with at least one leg not on Korean Airlines (nonstop KE inventory is available, but AZ claims stopovers are not permitted on Single Skyteam Partner awards).

Without pix

Results from ExpertFlyer.com
Awards & Upgrades Search
Departing HKT on 12/29/14 0:00 for SVO
Flying SU on booking class O
Direct/Non-Stop Only
Frequency
Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats
0 Connections
SU 275 0 HKT SVO 77W Su,M,Th Business - Award & Upgrade O 2
12/29/14 11:55 12/29/14 18:20 NA / NA

[KVS Tool 7.7.2/Diamond - Awards/SkyTeam/FR-AF]
HKT Phuket Intl TH [VTSP]
SVO Moscow Sheremetyevo Intl RU [UUEE]
MON 29 Dec 2014 | 1 Seat
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
SU 275 HKT 11:55 SVO 18:20 YS+

CS+ vs YS+ =Why?=

SU appears to be providing different Award Availability to different partners.

You can see the 2 O Class Seats via the KVS Tool Mobile Companion, specifying SU as the airline.

You can see the 2 Seats via the KVS Tool Mobile Companion, specifying CZ as the Airline code.

It's not an AF bug -- CZ is currently managing its Availability that way (whether intentionally or in-error):

http://Help.KVSTool.com/#Factors

Unlike AA, US Award Availability can only be searched via the [Awards/BA-OneWorld] Method:

http://Help.KVSTool.com/#US

It appears that US does not currently provide Award Availability on that flight to its Partners, either intentionally or due to a data sync issue.