Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Mar 11, 2017, 11:30 am
#1352
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
The simple answer is to make the site more secure in alignment with recent changes Chrome and Firefox have made. The main page login form will return with the next release, as early as next week.
Mar 13, 2017, 8:50 am
#1353
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
I cannot use ExpertFlyer today!
It can take a few attempts to log in successfully. However, even after getting the opening screen, any query will bring back the login page. Something must be rather buggy in your new login code.
It can take a few attempts to log in successfully. However, even after getting the opening screen, any query will bring back the login page. Something must be rather buggy in your new login code.
Mar 13, 2017, 11:55 am
#1354
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Once you find what works you can then troubleshoot to find out what setting or add-on is causing the issue.
Mar 13, 2017, 12:47 pm
#1355
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
Hi Mike. As we noted in our email, it looks like your browser isn't keeping the session cookie from one page to the next. Please try a different browser, private/Incognito mode, or disabling add-ons that might interfere with cookies or JavaScript.
Once you find what works you can then troubleshoot to find out what setting or add-on is causing the issue.
Once you find what works you can then troubleshoot to find out what setting or add-on is causing the issue.
Mar 13, 2017, 2:16 pm
#1356
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
For the information of other EF users who may see this thread: I've now encountered some similar issues with false negatives being returned on some (but not all) BA routes. LON-TXL and LHR-JNB are the two about which I've made specific reports to EF already, but of course there may well be more routes affected.
A check done just now shows that LHR-JNB continues to return false negatives.
Mar 13, 2017, 9:26 pm
#1357
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
We have no news, we are awaiting notification from the data provider that the problem has been solved. We will email you when it is.
Mar 14, 2017, 1:04 am
#1358
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
As we noted in our email reply, we use Firefox 52 here to test and aren’t experiencing the problem nor have we had reports from other users. Please try a different computer with Firefox or if you have a laptop, at different location (different Internet connection). For further tech help please email us directly.
Mar 14, 2017, 1:01 pm
#1359
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Mar 16, 2017, 9:36 pm
#1360
Join Date: Jul 2012
Location: HKG
Programs: BA(GGL) QF LTS CX AM, Hilton Diamond, PPL(A)
Posts: 1,654
Not sure if this is the right place to ask, but I have a suggestion for EF
Would it be possible to put in "flying time / duration" as an additional output after the "flight availability" search?
Its obviously easy to calculate within the same time zone, but going across time zones gets trickier - so it would be useful to see it at a glance
Would it be possible to put in "flying time / duration" as an additional output after the "flight availability" search?
Its obviously easy to calculate within the same time zone, but going across time zones gets trickier - so it would be useful to see it at a glance
Mar 16, 2017, 10:38 pm
#1361
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,365
Mar 17, 2017, 2:56 pm
#1362
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
I have a small request / suggestion. Can we go back to the previous home page in which a login window used to appear at the upper right corner?
At some point that was replaced by the present login button, which needs to be clicked in order to get to the login window. While not exactly a life and death issue, having to click unnecessarily over time becomes annoying.
There is no need to have the home page devoted 100% to newcomers. You have many seasoned and repeat visitors and a portion of it could be aimed at accommodating them too.
At some point that was replaced by the present login button, which needs to be clicked in order to get to the login window. While not exactly a life and death issue, having to click unnecessarily over time becomes annoying.
There is no need to have the home page devoted 100% to newcomers. You have many seasoned and repeat visitors and a portion of it could be aimed at accommodating them too.
Mar 17, 2017, 4:57 pm
#1363
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,933
Mar 18, 2017, 4:43 am
#1364
Join Date: Jun 2004
Location: Spain
Programs: IB Plat - Hilton Gold - Marriott Gold - IHG Ambassador
Posts: 464
Good morning, do you have fares/availabilty information for the new low cost company launched by Iberia/BA yesterday? It is called LEVEL. I do not see it online. Thanks.
Mar 18, 2017, 12:56 pm
#1365
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
From https://en.wikipedia.org/wiki/Level_(airline)
All Level flights will initially be operated by sister airline Iberia, using the Spanish national carrier's flight and cabin crew, as well as the IB flight code.