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Old Feb 14, 2015, 12:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]

This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.

--------------------

Searches currently not working:
  • Upgrades - AY, BA, EK, EY, IB, QR, VS
  • Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:
  • Use the Award & Upgrade tool
  • Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
  • To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.




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Old Feb 22, 2017, 12:19 am
  #1336  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by SFO_FT
Same as others, I'm having access problems. AA seat maps won't display. Get the same error message as others. For example, AA233 22Feb17 MIAGRU.
The seat map displays without issue:

Results from ExpertFlyer.com
Code:
Seat Map Search:
Departing MIA on 02/22/17 for GRU
Flying AA flight 233 in First (3-cabin flights only)

        A       D   G       J   
1       X       +   +       +       
2       +       +   +       +       
3       +       +   +       +       
4       +       +   +       +       
        A       D   G       J
Results from ExpertFlyer.com
Code:
Seat Map Search:
Departing MIA on 02/22/17 for GRU
Flying AA flight 233 in Business/2-Cabin Domestic First

        A   B       D   E   G       H   J   
8                                   -   +       
9   W   +   -       +   +   +       -   +   W   
10  W   +   +       +   +   +       +   -   W   
11  W   +   +       +   +   +       +   +   W   
12  W   +   +       +   +   +       +   +   W   
13  W   +   +       +   +   +       +   +   W   
        A   B       D   E   G       H   J
Results from ExpertFlyer.com
Code:
Seat Map Search:
Departing MIA on 02/22/17 for GRU
Flying AA flight 233 in Economy

        A   B       C   D   E   F   G       H   J   
20  W   #   #       -   #   #   #   -       #   #   W   
21  W   -   -       -   #   #   #   #       #   -   W   
22  W   #   -       #   -   -   -   #       #   #   W   
23  W   #   -       #   #   #   #   #       #   #   W   
24  W   #   #       #   #   #   #   -       #   #   W   
25      -   #       #   #   #   #   #       #   #       
26      -   -       X   X   X   X   X       #   #       
27      #   -                               -   -       
28      -   -       -   -   -   -   -       -   -       
29      -   -       -   -   -   -   -       -   -       
30                  -   -   -   -   #                   
31  E   #   -       -   #   #   #   -       -   #   E   
32      #   #       -   #   #   -   -       #   #       
33      #   #       -   -   #   #   -       #   #       
34      #   #       -   -   #   -   -       -   -       
35      -   -       #   -   #   #   -       #   #       
36      -   #       #   #   #   #   #       #   #       
37      -   -       #   #   #   #   -       #   #       
38      #   #       #   #   #   #   #       #   #       
39      #   #       -   -   -   -   #       -   -       
40      -   #       -   -   -   -   -       #   -       
41      #   #       #   #       #   #       #   #       
42      -   #       #   -       -   -       #   -       
43      X   X       #   #       #   #       X   X       
44                  -   -       #   -                   
45      L           X   X       X   X       L           
        A   B       C   D   E   F   G       H   J   




Seats
Premium Only             P                        
Available                +                        
Handicap-Accessible      H                        
Paid & Premium           #                        
Occupied                 -                        
Blocked                  X                        
Lavatory                 L                        
Paid                     $                        

Location
Exit Row                 E                        
Wing                     W                        
Upper Deck               U

Last edited by TWA884; Feb 22, 2017 at 9:26 am Reason: Remove commercial links
ExpertFlyer Voice is offline  
Old Feb 24, 2017, 10:30 am
  #1337  
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Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
Is there anyway to set up a flight alert for a married segment? Say if JFK-FRA-LHR shows J available on the flights individually but not when searched JFK-LHR.
onlysuites is offline  
Old Feb 24, 2017, 12:28 pm
  #1338  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Lightbulb

Originally Posted by onlysuites
Is there anyway to set up a flight alert for a married segment? Say if JFK-FRA-LHR shows J available on the flights individually but not when searched JFK-LHR.
I'm sorry but not at this time no.
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Old Feb 24, 2017, 5:35 pm
  #1339  
 
Join Date: Jun 2009
Location: Calgary
Programs: BA Silver
Posts: 771
EF is not showing BA Award and Upgrade in Business class. Look at May 19th YYC-LHR, according to the BA website there two seats available for redemption or upgrade, (business class) yet EF shows no availability for that flight. I am doing doing something wrong?
DavidYYC is offline  
Old Feb 26, 2017, 9:45 am
  #1340  
 
Join Date: Jun 2009
Location: Calgary
Programs: BA Silver
Posts: 771
Originally Posted by DavidYYC
EF is not showing BA Award and Upgrade in Business class. Look at May 19th YYC-LHR, according to the BA website there two seats available for redemption or upgrade, (business class) yet EF shows no availability for that flight. I am doing doing something wrong?
I have emailed EF suport about this, but have not yet head back.

The issue of course is if I set up an alert, its not going to return the availability that is there.
(one of the main reasons to subscribe to EF)
DavidYYC is offline  
Old Feb 26, 2017, 10:01 am
  #1341  
 
Join Date: Apr 2014
Location: MSP
Programs: AF Plat, DL Gold
Posts: 366
I am getting the opposite issue. I got an alert this morning that F seats opened up for my TATL flight but the BA site shows nothing.
batmandds is offline  
Old Feb 26, 2017, 10:34 pm
  #1342  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by DavidYYC
EF is not showing BA Award and Upgrade in Business class. Look at May 19th YYC-LHR, according to the BA website there two seats available for redemption or upgrade, (business class) yet EF shows no availability for that flight. I am doing doing something wrong?
We have heard back from our information provider for BA that the issue has been fixed and the award inventory is now showing. Apparently there was an issue with ex-Canada flights that had to be fixed. We wanted to wait to respond until we had heard back from them.


Originally Posted by batmandds
I am getting the opposite issue. I got an alert this morning that F seats opened up for my TATL flight but the BA site shows nothing.
The award inventory could have been taken by then. If you need further help please email us with the specifics.
ExpertFlyer Voice is offline  
Old Mar 5, 2017, 6:29 am
  #1343  
 
Join Date: Jun 2004
Location: Spain
Programs: IB Plat - Hilton Gold - Marriott Gold - IHG Ambassador
Posts: 464
If I want to check award space in LATAM, will it help to use the AA award space availability? They are both one world, code share some flights as well. Or will LATAM keep space only for their own flights and even if I see space in AA...it may not be available in LATAM? Thanks.
chejus is offline  
Old Mar 5, 2017, 11:21 am
  #1344  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by chejus
If I want to check award space in LATAM, will it help to use the AA award space availability? They are both one world, code share some flights as well. Or will LATAM keep space only for their own flights and even if I see space in AA...it may not be available in LATAM? Thanks.
The AA Award & Upgrade search on ExpertFlyer will only show AA operated flights. LATAM award inventor isn't available on ExpertFlyer.com
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Old Mar 6, 2017, 11:47 am
  #1345  
 
Join Date: Feb 2009
Posts: 3,737
As far as searching SQ premium award space. Is this available through ExpertFlyer? Or, do I need to use the Singapore Air website? I've done several searches where I see availability on SQ's website, but not ExpertFlyer.

Also, I am getting time out issues on ExpertFlyer today on several of my searches.
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Astrophsx is offline  
Old Mar 6, 2017, 12:50 pm
  #1346  
 
Join Date: Dec 2002
Location: LI, NY
Programs: AA PLT, AAdv since Day One
Posts: 2,682
A complete list of airlines for award searching is here: http://www.expertflyer.com/sessionlessClassList.do

Make sure you are using the Awards & Upgrades tool and not the Flight Availability when searching for awards and/or upgrades.

Here in the land of Aloha, I have no time out issues with EF.
inlanikai is offline  
Old Mar 6, 2017, 1:14 pm
  #1347  
 
Join Date: Feb 2009
Posts: 3,737
Originally Posted by inlanikai
A complete list of airlines for award searching is here: http://www.expertflyer.com/sessionlessClassList.do

Make sure you are using the Awards & Upgrades tool and not the Flight Availability when searching for awards and/or upgrades.

Here in the land of Aloha, I have no time out issues with EF.
There is a difference between Star Alliance availability and the availability SQ gives when booking with their own program. After Googling I found in another forum that ExpertFlyer does not show the expanded inventory that KrisFlyer members get. So I will have to do all my searching on the SQ website. They should put an * next to SQ on their site.
Astrophsx is offline  
Old Mar 8, 2017, 7:50 am
  #1348  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Originally Posted by ExpertFlyer Voice
We have heard back from our information provider for BA that the issue has been fixed and the award inventory is now showing.
For the information of other EF users who may see this thread: I've now encountered some similar issues with false negatives being returned on some (but not all) BA routes. LON-TXL and LHR-JNB are the two about which I've made specific reports to EF already, but of course there may well be more routes affected.
Globaliser is offline  
Old Mar 10, 2017, 11:11 am
  #1349  
 
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,584
Expert flyer assistance for load check.

Hello dwellers of the Travel Tool forum section,


I need some assistance checking flight loads via Expert Flyer , if anyone can assist me please do let me know via PM.


Thank you !
( Sorry if i am not meant to be posting this here , or this isn't the done thing !)
Flame3601 is offline  
Old Mar 10, 2017, 12:24 pm
  #1350  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Lightbulb

Originally Posted by Flame3601
Hello dwellers of the Travel Tool forum section,


I need some assistance checking flight loads via Expert Flyer , if anyone can assist me please do let me know via PM.


Thank you !
( Sorry if i am not meant to be posting this here , or this isn't the done thing !)
ExpertFlyer offers a 5-day free trial for new users. Please feel free to try it for yourself.
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