Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Mar 27, 2017, 9:48 pm
#1381
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Facebook pushed an update after hours today that broke login buttons across many sites. If they don't fix it by tomorrow morning, we will implement our own work around.
In the mean time you can email [email protected] and have us remove FB from your account so you can login with your email and password you set.
In the mean time you can email [email protected] and have us remove FB from your account so you can login with your email and password you set.
Mar 27, 2017, 10:04 pm
#1382
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Mar 28, 2017, 10:01 am
#1383
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,752
While using EF today, I decided to check flight availability and seats on my KLM flights from ORD-CPT via AMS in October. EF shows my reserved seats as available.
I returned first to the DL web (ticket purchased from DL over phone) then to the KLM web and the seat assignments show up the same on both webs. What is in play here?
I returned first to the DL web (ticket purchased from DL over phone) then to the KLM web and the seat assignments show up the same on both webs. What is in play here?
Mar 28, 2017, 1:58 pm
#1384
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
While using EF today, I decided to check flight availability and seats on my KLM flights from ORD-CPT via AMS in October. EF shows my reserved seats as available.
I returned first to the DL web (ticket purchased from DL over phone) then to the KLM web and the seat assignments show up the same on both webs. What is in play here?
I returned first to the DL web (ticket purchased from DL over phone) then to the KLM web and the seat assignments show up the same on both webs. What is in play here?
In cases like these it can be that a certain seat was requested, but not yet assigned.
Mar 28, 2017, 2:45 pm
#1385
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,752
I entered the wrong dates on the outbound so now I can see my assigned seats as occupied using EF. Sorry for the miscue.
Mar 30, 2017, 4:18 pm
#1386
Join Date: Dec 2004
Posts: 5,632
I admit I wrote to EF CS directly, but posting here may be a faster way to get an answer.
I signed up for premium membership to monitor availability of an EY award. However, I discovered that for a couple of dates that I am NOT interested in, EY shows availability on both segments if I search for for India-AUH-USA, but no availability if I search for AUH-USA only. This is true both on EF directly and on etihad.com.
However, EF only allows setting award alerts for individual flights.
So, assuming that the same behavior may be shown for the date I AM interested in, EF is unable help me watch for an award becoming available, do I understand that correctly? The India-AUH-USA award may possibly open up, but EF can only be set to watch for the individual segments so it won't see it?
I signed up for premium membership to monitor availability of an EY award. However, I discovered that for a couple of dates that I am NOT interested in, EY shows availability on both segments if I search for for India-AUH-USA, but no availability if I search for AUH-USA only. This is true both on EF directly and on etihad.com.
However, EF only allows setting award alerts for individual flights.
So, assuming that the same behavior may be shown for the date I AM interested in, EF is unable help me watch for an award becoming available, do I understand that correctly? The India-AUH-USA award may possibly open up, but EF can only be set to watch for the individual segments so it won't see it?
Mar 30, 2017, 9:12 pm
#1387
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Apr 13, 2017, 3:18 pm
#1389
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
If you use "open seats" to mean seats that are unallocated on the seat map, that can have very little to do with availability numbers. Trying to align one with the other is a bit like trying to read tea leaves.
Apr 27, 2017, 12:25 pm
#1390
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
I had an alert set on Expertflyer, alert never went off but I happen to see the availability on AA website. Pretty disappointed I never had this issue on United alerts.
Apr 27, 2017, 7:43 pm
#1391
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
If you want to see if an alert would notify you of currently available inventory, you can go to the View Saved Alerts page and click on the Quick Check button next to the alert. You will then be told if inventory is available, meaning if the alert was checked right then, you would be notified.
Apr 29, 2017, 3:41 am
#1393
Join Date: Feb 2016
Location: Lewes, UK
Programs: BA Silver
Posts: 231
DOBA249/28APR
* OPERATIONAL FLIGHT INFO * BA 249 -1 FR 28APR17
CITY INFO HOUR (LOCAL)
LHR ESTIMATED TIME OF DEPARTURE 1550
LEFT THE GATE 1612
TOOK OFF 1635
DELAY ZO
ESTIMATED TIME OF ARRIVAL 2342 GIG
GIG AIRCRAFT LANDED 2334
ARRIVED 2341
*1A PLANNED FLIGHT INFO* BA 249 -1 FR 28APR17
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
LHR 1230 FR FAJCDRIWETY/M 777 11:45
Delay reason ZO is 'operations'. There is a list of BA codes you can find by a Google Search.
Assume late plane change due to availability.
G-YMMK which is shown to have operated flight landed at 1145 after operating BA196 from IAH so no chance of getting away on time.
Apr 29, 2017, 3:16 pm
#1394
Join Date: Oct 2005
Programs: VS, BA, HH Gold
Posts: 397
Thanks!
From Expertflyer.
DOBA249/28APR
* OPERATIONAL FLIGHT INFO * BA 249 -1 FR 28APR17
CITY INFO HOUR (LOCAL)
LHR ESTIMATED TIME OF DEPARTURE 1550
LEFT THE GATE 1612
TOOK OFF 1635
DELAY ZO
ESTIMATED TIME OF ARRIVAL 2342 GIG
GIG AIRCRAFT LANDED 2334
ARRIVED 2341
*1A PLANNED FLIGHT INFO* BA 249 -1 FR 28APR17
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
LHR 1230 FR FAJCDRIWETY/M 777 11:45
Delay reason ZO is 'operations'. There is a list of BA codes you can find by a Google Search.
Assume late plane change due to availability.
G-YMMK which is shown to have operated flight landed at 1145 after operating BA196 from IAH so no chance of getting away on time.
DOBA249/28APR
* OPERATIONAL FLIGHT INFO * BA 249 -1 FR 28APR17
CITY INFO HOUR (LOCAL)
LHR ESTIMATED TIME OF DEPARTURE 1550
LEFT THE GATE 1612
TOOK OFF 1635
DELAY ZO
ESTIMATED TIME OF ARRIVAL 2342 GIG
GIG AIRCRAFT LANDED 2334
ARRIVED 2341
*1A PLANNED FLIGHT INFO* BA 249 -1 FR 28APR17
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
LHR 1230 FR FAJCDRIWETY/M 777 11:45
Delay reason ZO is 'operations'. There is a list of BA codes you can find by a Google Search.
Assume late plane change due to availability.
G-YMMK which is shown to have operated flight landed at 1145 after operating BA196 from IAH so no chance of getting away on time.
May 14, 2017, 9:10 pm
#1395
Join Date: Jul 2006
Location: California
Programs: AA EXP, lowly UA 1K; Hyatt Diamond, SPG Gold, Hilton Gold; National EC, Hertz PC
Posts: 2,214
Been using EF a lot lately. Anyone else wish for the following features, in no particular order:
- Ability to recall a recent search to quickly redo a search on a subsequent session
- A smart date field (like SFDC and other websites) where you don't have to exactly nail the format
- Ability to click into a flight's detailed status when searching flight status by city pair
- Ability to quickly reset/smartly modify a flight alert. For example, you get notified that a certain seat you had been monitoring opened up, but you want to keep the alert on for the rest of the seats requested.
- Ability to recall a recent search to quickly redo a search on a subsequent session
- A smart date field (like SFDC and other websites) where you don't have to exactly nail the format
- Ability to click into a flight's detailed status when searching flight status by city pair
- Ability to quickly reset/smartly modify a flight alert. For example, you get notified that a certain seat you had been monitoring opened up, but you want to keep the alert on for the rest of the seats requested.