Sydney Changes for Winter Season (Start 26Oct)
Sep 21, 2014, 12:05 pm
#256
Join Date: Nov 2013
Posts: 855
I'm surprised that the UA agent is making such a big production out of this matter. Since you already paid F-level award miles, and presumably, UA has already paid TG for an F award, it really shouldn't matter that you now want to move back to F, and no additional miles should be needed. Your UA flight itinerary on the website might already have a message that states that your ticket needs to be reissued if, in fact, TG has squared away and finalized the reservation on their end; that was my experience. I specifically mentioned this fact to the UA agent during the ticket reissue call. I have found that any updates made by TG reflects on the UA website almost immediately. On my other TG F-class PNR, I actually had to HUACA, because that UA agent wanted to charge me an additional 35,000 to reissue the ticket. 
Sep 21, 2014, 6:19 pm
#257
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
You should all count your lucky stars. I've tried a couple of times now and can't get my seats back in F.
I was able to make a provisional booking in F on TG 471 on one of the dates, and although I lose my day in BKK, that will work. I used some Ultimate Rewards and splurged on SQ suites SYD-SIN-HKG to replace the SYD-BKK-HKG - which since I've never been in the Suites before I'm looking forward to. So there's just one BKK-SYD that is critical (to the extent that any of this is). I've got 5 or so months for that to resolve itself. Hopefully it does!
I was able to make a provisional booking in F on TG 471 on one of the dates, and although I lose my day in BKK, that will work. I used some Ultimate Rewards and splurged on SQ suites SYD-SIN-HKG to replace the SYD-BKK-HKG - which since I've never been in the Suites before I'm looking forward to. So there's just one BKK-SYD that is critical (to the extent that any of this is). I've got 5 or so months for that to resolve itself. Hopefully it does!
Sep 22, 2014, 3:18 am
#258
Join Date: Apr 2009
Location: Otherworld
Programs: *Gold
Posts: 211
Is anyone else getting
"Error - We were unable to review the latest information for this itinerary."
... when trying to access their itinerary on united.com? I've gone through the whole O waitlisting and UA ticket reissue spiel and my Amadeus/Thai PNR looks in a clean state but I'm getting a bit concerned as the United PNR has not been accessible since the E-ticket reissue
"Error - We were unable to review the latest information for this itinerary."
... when trying to access their itinerary on united.com? I've gone through the whole O waitlisting and UA ticket reissue spiel and my Amadeus/Thai PNR looks in a clean state but I'm getting a bit concerned as the United PNR has not been accessible since the E-ticket reissue
Sep 22, 2014, 10:35 am
#259
Join Date: May 2012
Location: LAX
Programs: UA Gold
Posts: 151
Is anyone else getting
"Error - We were unable to review the latest information for this itinerary."
... when trying to access their itinerary on united.com? I've gone through the whole O waitlisting and UA ticket reissue spiel and my Amadeus/Thai PNR looks in a clean state but I'm getting a bit concerned as the United PNR has not been accessible since the E-ticket reissue
"Error - We were unable to review the latest information for this itinerary."
... when trying to access their itinerary on united.com? I've gone through the whole O waitlisting and UA ticket reissue spiel and my Amadeus/Thai PNR looks in a clean state but I'm getting a bit concerned as the United PNR has not been accessible since the E-ticket reissue
Sep 22, 2014, 11:20 am
#260
Join Date: May 2005
Location: LAX/SNA/LGB
Programs: UA1K
Posts: 207
Is anyone else getting
"Error - We were unable to review the latest information for this itinerary."
... when trying to access their itinerary on united.com? I've gone through the whole O waitlisting and UA ticket reissue spiel and my Amadeus/Thai PNR looks in a clean state but I'm getting a bit concerned as the United PNR has not been accessible since the E-ticket reissue
"Error - We were unable to review the latest information for this itinerary."
... when trying to access their itinerary on united.com? I've gone through the whole O waitlisting and UA ticket reissue spiel and my Amadeus/Thai PNR looks in a clean state but I'm getting a bit concerned as the United PNR has not been accessible since the E-ticket reissue
Sep 22, 2014, 1:22 pm
#261
Join Date: Mar 2013
Location: PVD
Programs: AA Plat, HH Gold, Hyatt Plat, Marriott Gold, National EE
Posts: 135
Got mine resolved this morning. It took about 20 minutes of hold time, but it was completely reticketed at the completion of the call, including email to me of the changes. New United record shows 747-400 for the equipment type on 476 also.
Wow... just checked this thread for the first time since they pulled F from the route. Glad to see its back! I have a UA award booking for 476 in March (connecting to a BKK-HKG in J). I hadn't done a darn thing since they bumped me down to J, but checked my Thai record and appear to already be confirmed in F back on the original flight. Lost 1A and 1K, but just sent an email to the LAX reservations office and hopefully should get those back. Reselected 2A & 2K just in case.
Called UA today to reissue the ticket and was first told that Thai was not operating that flight on the day I am booked to fly it. After going around with the agent a bit, and being put on hold for about 10 minutes, I was told they'd have to call Thai to verify that I had been "bumped down to business". I explained (again) that they had already reconfirmed me in F and simply needed to reissue the ticket. On hold I went again, and then came back to say Thai's reservation office won't be open until Monday and there's nothing they can do until then. Any tips for the next time I call? I just asked for the ticket to be reissued... should I be saying or asking for something else? So much extra work just to get things back to the way they were a month ago!
Called UA today to reissue the ticket and was first told that Thai was not operating that flight on the day I am booked to fly it. After going around with the agent a bit, and being put on hold for about 10 minutes, I was told they'd have to call Thai to verify that I had been "bumped down to business". I explained (again) that they had already reconfirmed me in F and simply needed to reissue the ticket. On hold I went again, and then came back to say Thai's reservation office won't be open until Monday and there's nothing they can do until then. Any tips for the next time I call? I just asked for the ticket to be reissued... should I be saying or asking for something else? So much extra work just to get things back to the way they were a month ago!
Sep 22, 2014, 3:29 pm
#262
Join Date: Jan 2003
Location: California
Posts: 1,129
Are reissued tickets on United to fix the Thai F/J problem subject to availability for all other segments? For example, if Air China has no space in business/first anymore even though I currently hold first class seats on that segment, would I risk losing the Air China seat if I move back to first on TG when United reissues the ticket?
Or is this just another HUACA situation to get someone more competent at United?
Or is this just another HUACA situation to get someone more competent at United?
Sep 22, 2014, 3:58 pm
#263
Join Date: May 2005
Location: LAX/SNA/LGB
Programs: UA1K
Posts: 207
Are reissued tickets on United to fix the Thai F/J problem subject to availability for all other segments? For example, if Air China has no space in business/first anymore even though I currently hold first class seats on that segment, would I risk losing the Air China seat if I move back to first on TG when United reissues the ticket?
Or is this just another HUACA situation to get someone more competent at United?
Or is this just another HUACA situation to get someone more competent at United?
Sep 22, 2014, 6:11 pm
#264
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
Could someone please share (or PM) the email address and/or phone number you're using for TG? I'm having absolutely no luck - they insist that all I can do is wait for UA to see the space on 475/476 and then request it.
thanks in advance!
thanks in advance!
Sep 22, 2014, 6:12 pm
#265
Join Date: Jan 2003
Location: California
Posts: 1,129
When you call in to UA, make sure to emphasize to the agent other segments you have on the PNR and what class you hold and intend to keep. Last year, when I was upgrading particular segments to F on a PNR, the agent also downgraded other segments I held in F class to J. This is why I now ask the agent to repeat the segments back to me one by one with the class for each segment. Good luck.
Sep 22, 2014, 8:09 pm
#266
Join Date: Mar 2013
Location: PVD
Programs: AA Plat, HH Gold, Hyatt Plat, Marriott Gold, National EE
Posts: 135
TG automatically reconfirmed me, so I'm not sure. Have you checked your PNR online with Thai to see what status your reservation is in?
Sep 22, 2014, 8:56 pm
#267
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
Yes - checked all 3 and they show as confirmed in Business still. When I call they say they see that it was in F, but they can't do anything and it's up to UA to look for space and reconfirm back into F. Bizarre.
Sep 22, 2014, 11:10 pm
#268
Join Date: Nov 2013
Posts: 855
You get to keep all other segments in the class currently booked if the only change you want to make is to upgrade the TG segment(s) to F class.
Sep 23, 2014, 3:44 pm
#269
Join Date: Mar 2013
Location: PVD
Programs: AA Plat, HH Gold, Hyatt Plat, Marriott Gold, National EE
Posts: 135
Strange... I'd call UA and go from there. UA already paid them for F... they should be opening the space for you, if not automatically reconfirming you. When is your booking?
Sep 23, 2014, 8:09 pm
#270
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
two for February and one for March. UA says they can't do anything unless TG opens space, but has declined to ask for that; and TG says they can't do anything as it's a UA reward ticket. Bizarre.