Sydney Changes for Winter Season (Start 26Oct)
Sep 17, 2014, 9:07 am
#226
Join Date: Dec 2004
Posts: 2,866
You are wrong. Something is set in stone, and that is Thai management is totally messed up. The past 8 weeks have been change after change and if my 471 or 476 goes back to business class it would show just total incompetence.
Sep 17, 2014, 11:12 am
#227
Join Date: May 2005
Location: LAX/SNA/LGB
Programs: UA1K
Posts: 207
rodjune,
I'd give the LAX office a call and see what can be done over the phone. The first time I called, the agent transferred me to the mileage desk and both were great. The second time I called the agent spoke with the mileage desk directly and reported back what was said. Like you, I had 2 PNR's. The first was fixed quickly and the second took some work (on UA's part, not TG's).
Both my flights are in early November, when I looked for replacement seats only 471/472 were even listed and not in F. Absolutely nothing showed for my original flights (475/476), I couldn't even try a dummy booking to buy F seats on TG's web site Thai was the only entity that knew that seats might be available.
Rather than wait for a reply email, I'd suggest calling the LAX office and follow up.
Good luck.
I'd give the LAX office a call and see what can be done over the phone. The first time I called, the agent transferred me to the mileage desk and both were great. The second time I called the agent spoke with the mileage desk directly and reported back what was said. Like you, I had 2 PNR's. The first was fixed quickly and the second took some work (on UA's part, not TG's).
Both my flights are in early November, when I looked for replacement seats only 471/472 were even listed and not in F. Absolutely nothing showed for my original flights (475/476), I couldn't even try a dummy booking to buy F seats on TG's web site Thai was the only entity that knew that seats might be available.
Rather than wait for a reply email, I'd suggest calling the LAX office and follow up.
Good luck.
Sep 17, 2014, 11:36 am
#229
Join Date: May 2012
Location: LAX
Programs: UA Gold
Posts: 151
Called TG "mileage desk" just now and got my status changed to "waitlist" for First. She told me to call back in a few days to see if I get "confirmed" status. She also said status could be verified on the website. She said to then call United as it would be necessary to re-validate ticket. TIP: When you call Thai in the U.S., select the "ticketing and rate desk" option (rather than "reservations") and they will pick up almost immediately and then transfer you to the mileage desk. I got to the mileage desk in only 2 minutes!
Re-validation of the tickets with UA is where I ran into problems. A good agent can do it in minutes (PNR #1), an uniformed agent is a nightmare (PNR #2).
Sep 17, 2014, 11:39 am
#230
Join Date: Mar 2012
Posts: 989
Hi guys, just wondering how everyone is referring to the 747 back on the route? When I check the seat map, it's the 10 seat F 744. The 747 is new F and 744 is old F. To me that is a big difference and if someone can prove me wrong and that it is indeed a 747 on the route, please let me know.
Sep 17, 2014, 1:27 pm
#232
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
Amusing. I usually have good luck with this stuff, but both by phone and email, TG told me there was nothing they could do, everything was now confirmed in business and it was up to UA to make a new booking. They were very apologetic, but insistent that they could do nothing. My bookings were all for TG 475 - those of you who are having success, were you on the 471/472 flights or 475/476?
Sep 17, 2014, 1:31 pm
#233
Join Date: Nov 2013
Posts: 855
Itinerary 1:
Called TG to get wait listed in F class on TG475, but the lady at the mileage desk talked me into booking TG471 instead of wait listing for TG475
Called UA to get ticket reissued, and that's when the trouble started.
- "I need to contact the rates desk"
Waited 10 minutes
- "because you changed from c class to f class, the new award rates apply" (ticket booked before UA raised the number of miles needed)
Me: "first, it's still an F award from Europe to Australia (Europe-BKK in F), so the rate shouldn't be higher. Second, I was originally booked in F class, but was downgraded to C when TG changed the equipment. Now I just want my original F class seat back"
15 minutes later and several back-and-forth with the agent and a supervisor, they agreed to make an "exception" and not charge more miles. Never mind that the change made shouldn't cause any additional cost according to the posts by UA Insider in the UA forum...
Total time: 30 minutes.
Itinerary 2:
Chose to deal with UA directly and go with F class on TG471. Quick and easy, done in 45 seconds.
Last edited by 26point2orbust; Sep 17, 2014 at 2:09 pm
Sep 17, 2014, 2:04 pm
#234
Join Date: May 2012
Location: LAX
Programs: UA Gold
Posts: 151
Amusing. I usually have good luck with this stuff, but both by phone and email, TG told me there was nothing they could do, everything was now confirmed in business and it was up to UA to make a new booking. They were very apologetic, but insistent that they could do nothing. My bookings were all for TG 475 - those of you who are having success, were you on the 471/472 flights or 475/476?
The agent on the Premier Desk at UA told me there was nothing that they could do, it was totally up to TG to make any changes to the cabin of service. She said I would have to wait until award seats opened up on my flights and try and grab them. That is when I started dealing with TG directly to get things done.
TG was great and very accommodating, and put me back into F on my original flights. After TG confirmed my seats I had UA reissue the tickets. Perhaps TG is getting overwhelmed with people trying to get back into F so they may be attempting to get people to go through UA instead?
Sep 17, 2014, 2:10 pm
#235
Join Date: Nov 2012
Location: UK
Programs: BA GGL, Marriott Ambassador
Posts: 371
I think the reason some people (myself included) are still not able to get their F seat back on TG476/475 is because TG has not yet released the seats in F for sale. TG472/471 has been available for a couple of days now. The last thing I heard from TG was that TG476/475 F seats should come online by the end of the week.
Also, to those who think the changes on the SYD-BKK-SYD flights are erratic, BKK-PEN-BKK is far worse. I have seen a/c changes from a B734 to A300 to B734 to A320 to A333 in a couple of months.
Sep 17, 2014, 2:43 pm
#236
Join Date: Jan 2011
Location: SFO
Posts: 218
I don't think this is the problem. Some people at TG are just not aware what is happening, but those in the know are definitely willing to help.
I think the reason some people (myself included) are still not able to get their F seat back on TG476/475 is because TG has not yet released the seats in F for sale. TG472/471 has been available for a couple of days now. The last thing I heard from TG was that TG476/475 F seats should come online by the end of the week.
Also, to those who think the changes on the SYD-BKK-SYD flights are erratic, BKK-PEN-BKK is far worse. I have seen a/c changes from a B734 to A300 to B734 to A320 to A333 in a couple of months.
I think the reason some people (myself included) are still not able to get their F seat back on TG476/475 is because TG has not yet released the seats in F for sale. TG472/471 has been available for a couple of days now. The last thing I heard from TG was that TG476/475 F seats should come online by the end of the week.
Also, to those who think the changes on the SYD-BKK-SYD flights are erratic, BKK-PEN-BKK is far worse. I have seen a/c changes from a B734 to A300 to B734 to A320 to A333 in a couple of months.
Sep 17, 2014, 2:57 pm
#237
Join Date: Nov 2012
Location: UK
Programs: BA GGL, Marriott Ambassador
Posts: 371
Prior to TGs most recent flip-flop on F, the TG476/475 flights were pretty much all on the new 747s with 9F seats, while TG472/471 flights were on the 777-300s. Do you think TG476/475 will be more likely to swapped with the new 9F 747s occasionally rather than TG472/471? Or should it be pretty much a game of chance at this point?
All B744 seat maps to SYD show 10F at the moment. I think we will get a better picture if/when TG finally make F bookable on TG476/475. I doubt all flights to SYD will be with the 10F configuration.
Sep 17, 2014, 3:03 pm
#238
Join Date: May 2005
Location: LAX/SNA/LGB
Programs: UA1K
Posts: 207
I don't think this is the problem. Some people at TG are just not aware what is happening, but those in the know are definitely willing to help.
I think the reason some people (myself included) are still not able to get their F seat back on TG476/475 is because TG has not yet released the seats in F for sale. TG472/471 has been available for a couple of days now. The last thing I heard from TG was that TG476/475 F seats should come online by the end of the week.
Also, to those who think the changes on the SYD-BKK-SYD flights are erratic, BKK-PEN-BKK is far worse. I have seen a/c changes from a B734 to A300 to B734 to A320 to A333 in a couple of months.
I think the reason some people (myself included) are still not able to get their F seat back on TG476/475 is because TG has not yet released the seats in F for sale. TG472/471 has been available for a couple of days now. The last thing I heard from TG was that TG476/475 F seats should come online by the end of the week.
Also, to those who think the changes on the SYD-BKK-SYD flights are erratic, BKK-PEN-BKK is far worse. I have seen a/c changes from a B734 to A300 to B734 to A320 to A333 in a couple of months.
"As you can imagine, many customers have been impacted by the downgrade on this route. We are working diligently with our space control in Bangkok to get all the First Class space restored. Hopefully, this will be completed within the next week."
Regards
THAI AIRWAYS INTERNATIONAL P.C.L
Sep 17, 2014, 3:09 pm
#239
Join Date: Jan 2011
Location: SFO
Posts: 218
I am surprised that TG decided to fly TG472/471 with B744s as well all of a sudden. I would have thought those would have stayed as B773s. It makes little sense to add 30 additional F seats a week to SYD-BKK-SYD if the existing planes were empty enough to cut F in the first place.
All B744 seat maps to SYD show 10F at the moment. I think we will get a better picture if/when TG finally make F bookable on TG476/475. I doubt all flights to SYD will be with the 10F configuration.
All B744 seat maps to SYD show 10F at the moment. I think we will get a better picture if/when TG finally make F bookable on TG476/475. I doubt all flights to SYD will be with the 10F configuration.
Sep 17, 2014, 3:24 pm
#240
Join Date: May 2001
Location: YVR
Posts: 3,918
TG476/475 look like they have their seatmap loaded on expertflyer with the 10F configuration, even though they're not technically "bookable" yet. So, it looks like they're going all 747s with 10F for now, unless they change it when they properly load the TG476/475 flights.
[KVS Availability Tool 7.4.1/Diamond - Operational Info: TG 476/20 Feb 2015]
Code:
Planned Flight Info Segment Departure Arrival Duration ------- --------- --------- -------- SYD-BKK 10:00/Fri 15:25/Fri 09:25 Segment Flight Note ------- ---------------------------- SYD-BKK DEPARTS TERMINAL 1 SYD-BKK 1/ MOVIE SYD-BKK 4/ AUDIO PROGRAMMING SYD-BKK 9/ NON-SMOKING SYD-BKK ET/ ELECTRONIC TKT CANDIDATE SYD-BKK F10C40Y325
Last edited by Prospero; Nov 9, 2014 at 12:44 pm Reason: Remove commercial link from KVS Tool citation