Mar 10, 2018, 12:52 am
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Feb 16, 2019, 4:36 am
#1411
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,408
Wasn‘t speaking at a local restaurant, but to a well-informed crowd at a forum focusing on the airline TG. Talk to anyone at a restaurant in Thailand, and they probably also don’t know what TG is...
But my lapsus concerning the use of one abbreviation is not really the issue here. I apologize for having confused you.
I really tried to like the experience at the lounge and on board, and unfortunately was not impressed by either. Had hoped for more, as I have a number of TG flights coming up.
As for the two main meals - I agree with the staff. While it is absolutely your prerogative to order two mains, it would perhaps be an unusual request given the amount of food served just before you arrive and the amount of food you will get just an hour after takeoff. This is especially the case if you only have limited time. So I can understand how the staff misinterpreted your wishes.
I think with the TG lounge - in fact any lounge worldwide - you just have to go with the flow. The TG F lounge is not the LH FCT or Concorde Room. But nor should it be. It is what it is and sometimes you might have to go and ask for service on something.
Feb 16, 2019, 5:24 am
#1412
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,337
no confusion at all on my side!
but if you use uncommon abbreviations, you risk having people asking what you mean with the abbreviation. And then claim that your abbreviation is common and should be understood by any Insiders and therefore disqualify all those who asked as "Thailand Newbies" will provoce some more disapproval...
Feb 16, 2019, 5:35 am
#1413
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,748
But is it really your definition of good service at a First. Class Lounge that the staff
... silently ignores one of two orders of (fairly small) mains without even asking or saying anything? (and how would they know whether I just had lots of food before landing or maybe skipped breakfast to minimize sleep and/or will skip dinner on the outbound to maximize sleep there?)
... takes an order of water and champagne, and the water never arrives (or is it simply OK to interprete the order this way because I just may have had water on the plane?)
... takes your still not empty glass away while you are out of the room for a minute and does not even ask you whether you wanted another one or something else (as can be expected at most restaurants)
... pretty much ignores you in a „private“ room that is completely open on one side
...?
If you do, which is entirely possible, we may just live in different worlds.
Feb 16, 2019, 5:44 am
#1414
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,748
no confusion at all on my side!
but if you use uncommon abbreviations, you risk having people asking what you mean with the abbreviation. And then claim that your abbreviation is common and should be understood by any Insiders and therefore disqualify all those who asked as "Thailand Newbies" will provoce some more disapproval...
but if you use uncommon abbreviations, you risk having people asking what you mean with the abbreviation. And then claim that your abbreviation is common and should be understood by any Insiders and therefore disqualify all those who asked as "Thailand Newbies" will provoce some more disapproval...
Feb 16, 2019, 6:20 am
#1415
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,408
Ah, well. You see all things are relative. Compared to any of TG's biz class offerings at BKK then yes, the FCL is pretty good! Is the TG lounge the epitome of First Class lounges? No. But it's not bad either.
Feb 16, 2019, 4:21 pm
#1416
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,748
Maybe it was a bit of an off day, too. Happens everywhere. Just said in a thread on LH the other day, where someone said LH‘s business class is like a VW Passat, that I would rather say it‘s a nice Golf on a bad day and an Audi A6 on a good one.
Feb 21, 2019, 7:36 am
#1417
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I have an 8am departure in TG F out of BKK. Will the first class massage be available if I get myself to the airport early? I'm tempted to show up at 6am or so for it, since I doubt I'll be having many more opportunities to fly F out of BKK given TG F is all but dead.
Feb 21, 2019, 8:38 am
#1418
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,337
Show up early and try to reserve at check in already; there is usually only one flight with F in the morning but you will have up to 9 competitors for the limited private massage Rooms; if those are taken you get at least 2 times 30 minutes in the F massage area (neck & shoulder, feet etc.)
Feb 21, 2019, 5:20 pm
#1419
Join Date: Sep 2009
Location: Global
Posts: 5,998
check in opens at 0430, F lounge at 0500, Spa at 0600
Show up early and try to reserve at check in already; there is usually only one flight with F in the morning but you will have up to 9 competitors for the limited private massage Rooms; if those are taken you get at least 2 times 30 minutes in the F massage area (neck & shoulder, feet etc.)
Show up early and try to reserve at check in already; there is usually only one flight with F in the morning but you will have up to 9 competitors for the limited private massage Rooms; if those are taken you get at least 2 times 30 minutes in the F massage area (neck & shoulder, feet etc.)
Feb 21, 2019, 7:00 pm
#1420
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,722
There is indeed a A380 flight to Tokyo in the morning these days, so would be a 12-seat F cabin.
Getting up and to the airport for an 8am flight is early enough as it is - would people really bother waking up at least an hour earlier than necessary just to have a massage which can be found better in the city?
Personally, I would just cut it as close to departure time as possible..
Getting up and to the airport for an 8am flight is early enough as it is - would people really bother waking up at least an hour earlier than necessary just to have a massage which can be found better in the city?
Personally, I would just cut it as close to departure time as possible..
Feb 21, 2019, 7:29 pm
#1422
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,722
Feb 22, 2019, 1:07 am
#1423
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,748
Getting up and to the airport for an 8am flight is early enough as it is - would people really bother waking up at least an hour earlier than necessary just to have a massage which can be found better in the city? Personally, I would just cut it as close to departure time as possible..
Personally, I would just cut it as close to departure time as possible..The massage is great on a layover between two long flights, but why go to the airport extremely early just to get a massage before a flight? I would prefer the extra rest at home or in my hotel bed.
Feb 22, 2019, 1:50 am
#1424
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Secondly, TG F is famous for its massage, and I figured I'd try what makes this experience unique. I doubt I'll ever be flying TG F again given how few routes it's on (and dwindling) and how BKK-CDG/NRT is a pretty rare route for me. So, I'm willing to suck it up and head to the airport however early, at least just this once.
Feb 22, 2019, 1:56 am
#1425
Join Date: Sep 2009
Location: Global
Posts: 5,998
I don't mind waking up super early before a bunch of long-haul flying — in fact it can help prevent jetlag when arriving at my destination.
Secondly, TG F is famous for its massage, and I figured I'd try what makes this experience unique. I doubt I'll ever be flying TG F again given how few routes it's on (and dwindling) and how BKK-CDG/NRT is a pretty rare route for me. So, I'm willing to suck it up and head to the airport however early, at least just this once.
Secondly, TG F is famous for its massage, and I figured I'd try what makes this experience unique. I doubt I'll ever be flying TG F again given how few routes it's on (and dwindling) and how BKK-CDG/NRT is a pretty rare route for me. So, I'm willing to suck it up and head to the airport however early, at least just this once.