Mar 10, 2018, 12:52 am
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Jun 23, 2019, 3:37 am
#1486
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,211
I have also used the Ibis as a 'crash pad' in similar circumstances
Mar 18, 2020, 10:20 am
#1488
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
Due to Covid-19 all spas in Bangkok are closed for two weeks through to 03/31 does anyone know if the royal orchard spa is exempt ? Have a flight on 20th.
Mar 23, 2020, 6:53 am
#1490
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
Flew in F on the 20th and did not get to have the complimentary aromatherapy massage. Was actually hoping it 'might' be exempt given all of Bangkok spas had closed on the 18th, and this spa kind of was airside
Jul 5, 2020, 12:24 am
#1492
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,705
Flying HKT-BKK-TYO next year...is it possible to reserve a spa appointment at check in or lounge in HKT or only once I get to BKK?
Also, just for my knowledge...when they say the hours are 6-1130, does that mean the last massage starts at 1130 or 1030 so everyone is out by 1130?
Also, just for my knowledge...when they say the hours are 6-1130, does that mean the last massage starts at 1130 or 1030 so everyone is out by 1130?
Aug 18, 2022, 7:50 am
#1493
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,337
is the F lounge in BKK still closed, resp. still limited to one separate room in the TG Prestige Lounge?
if the latter, how is this separate F room (I think it is behind the bar)? just a more quiet room with some extra space (Prestige lounge can get pretty full in the evening)?
any special food and drink offering? do they serve champagne?
I have an upcoming long haul flight in C on TG (first on TG after Covid) and I am still Platinum, so could use this F part of the lounge for me and my guest
During Covid the F offering in E lounge was a joke; not even a beer available...
if the latter, how is this separate F room (I think it is behind the bar)? just a more quiet room with some extra space (Prestige lounge can get pretty full in the evening)?
any special food and drink offering? do they serve champagne?
I have an upcoming long haul flight in C on TG (first on TG after Covid) and I am still Platinum, so could use this F part of the lounge for me and my guest
During Covid the F offering in E lounge was a joke; not even a beer available...
Aug 18, 2022, 8:53 am
#1494
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,720
is the F lounge in BKK still closed, resp. still limited to one separate room in the TG Prestige Lounge?
if the latter, how is this separate F room (I think it is behind the bar)? just a more quiet room with some extra space (Prestige lounge can get pretty full in the evening)?
any special food and drink offering? do they serve champagne?
I have an upcoming long haul flight in C on TG (first on TG after Covid) and I am still Platinum, so could use this F part of the lounge for me and my guest
During Covid the F offering in E lounge was a joke; not even a beer available...
if the latter, how is this separate F room (I think it is behind the bar)? just a more quiet room with some extra space (Prestige lounge can get pretty full in the evening)?
any special food and drink offering? do they serve champagne?
I have an upcoming long haul flight in C on TG (first on TG after Covid) and I am still Platinum, so could use this F part of the lounge for me and my guest
During Covid the F offering in E lounge was a joke; not even a beer available...
Not sure about the offerings in there though - wouldn’t have high hopes..
Aug 18, 2022, 7:05 pm
#1495
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,337
Yes, and does not look like it is ever coming back - looks like they have returned the space to AOT (even the sign is removed and the door is boarded up, etc). It is indeed now just a cordoned off section of the Prestige lounge behind the bar.
Not sure about the offerings in there though - wouldn’t have high hopes..
Not sure about the offerings in there though - wouldn’t have high hopes..
at least there is some quiet and certainly less busy space as the TG Prestige lounge is a zoo in the evening... will check out offerings if Platinum still welcome and that has not changed as well...
Aug 18, 2022, 7:22 pm
#1496
Join Date: Mar 2018
Programs: Thai Airways
Posts: 358
It is a different story in the evening. Last month I was in the cordoned off section of the lounge from about 10 pm for an hour and a half. Much busier than afternoon but relatively tranquil compared to the main part, which I probably would not have stayed in for more than a few minutes.
I did not experience problems mentioned at check in on TG flight. Other 2 flights were Thai Smile; check in fast and as only Smile Plus went to the Thai Immigration lanes where there was no queue.
BTW I also have Plat status.
Aug 18, 2022, 8:35 pm
#1498
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,337
I have been in the cordoned off section the lounge twice in June and July this year between about 3 pm and 5 pm. At that time food seemed to be same or similar as that in the main part of the lounge, but I did not take much notice as I had already eaten at home. There were between 2 and 4 other passengers in the cordoned off section of the lounge and even mid afternoon it is more peaceful to sit in this part.
It is a different story in the evening. Last month I was in the cordoned off section of the lounge from about 10 pm for an hour and a half. Much busier than afternoon but relatively tranquil compared to the main part, which I probably would not have stayed in for more than a few minutes.
I did not experience problems mentioned at check in on TG flight. Other 2 flights were Thai Smile; check in fast and as only Smile Plus went to the Thai Immigration lanes where there was no queue.
BTW I also have Plat status.
It is a different story in the evening. Last month I was in the cordoned off section of the lounge from about 10 pm for an hour and a half. Much busier than afternoon but relatively tranquil compared to the main part, which I probably would not have stayed in for more than a few minutes.
I did not experience problems mentioned at check in on TG flight. Other 2 flights were Thai Smile; check in fast and as only Smile Plus went to the Thai Immigration lanes where there was no queue.
BTW I also have Plat status.
do they serve you in the cordoned off section or do you have to bring food and beverages from outside main area? any special offerings re beverage? champagne?
do they still have dedicated platinum desks at check in or possible to check in at F counters?
Sep 21, 2022, 8:01 am
#1500
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
There was full service in the F area of Prestige, i was in LXF & was given one of the Private rooms, Food Menu & Beverages are enhanced, Moet Champagne.