Covid19: Swiss refunds after cancellation
May 27, 2020, 6:47 am
#406
Join Date: Feb 2011
Location: ZRH
Programs: LH SEN
Posts: 462
I can't help thinking that all this is counterproductive for LH and LX.
I for one have now been going through all my credit card statements to check for inconstencies in billing for pee-Covid flights and have now filed additional refund requests.
I for one have now been going through all my credit card statements to check for inconstencies in billing for pee-Covid flights and have now filed additional refund requests.
May 27, 2020, 7:41 am
#407
Join Date: Sep 2013
Posts: 2,188
May 27, 2020, 8:51 am
#408
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
As the Lufthansa board has not accepted the rescue deal with German government today , I would like to stress that the risks of a bankcruptcy application (Schutzschirmverfahren) are rising.
That mean I am still recommending playing hardball with the card issueing bank and to continue disputing the representment charges. Guys, do not give up and believe all the BS from Swiss and the banks.
That mean I am still recommending playing hardball with the card issueing bank and to continue disputing the representment charges. Guys, do not give up and believe all the BS from Swiss and the banks.
May 27, 2020, 9:21 am
#409
Join Date: Feb 2011
Location: ZRH
Programs: LH SEN
Posts: 462
I had a couple of bookings at the beginning of the year whereby I had cancelled within the 24 hour period directly after booking - i.e. the card is not meant to be charged at all, but Swiss had actually billed my card.
May 27, 2020, 11:06 pm
#410
Join Date: Feb 2020
Posts: 1,204
If your flight is from/to the United States and Swiss continues to refuse to refund, you may consider filing a "formal" complaint with the DOT like the ones that have been recently filed against other airlines; https://www.regulations.gov/searchRe...ktst=Complaint
The formal DOT complaint process is different that the regular DOT complaint and can lead to a quicker initiation of an investigation by the DOT against the airline.
I can provide a template for the DOT complaint: https://1drv.ms/w/s!AklJ9LhoHVh_cFiHlEiQzbdCghU
The formal DOT complaint process is different that the regular DOT complaint and can lead to a quicker initiation of an investigation by the DOT against the airline.
I can provide a template for the DOT complaint: https://1drv.ms/w/s!AklJ9LhoHVh_cFiHlEiQzbdCghU
May 28, 2020, 3:07 am
#411
Join Date: Jan 2003
Location: London, UK
Posts: 5,656
Question for those that have a better understanding of both German and Swiss law than me!
If the LH Group in Germany enters bankruptcy protection, how does that affect people who have LX 724 issued (or even OS/SN) tickets? Surely the contract would be with Swiss who aren't in bankruptcy, and have been given loans by the Swiss government? Or would the bankruptcy of the parent group also affect this?
If the LH Group in Germany enters bankruptcy protection, how does that affect people who have LX 724 issued (or even OS/SN) tickets? Surely the contract would be with Swiss who aren't in bankruptcy, and have been given loans by the Swiss government? Or would the bankruptcy of the parent group also affect this?
May 28, 2020, 3:11 am
#412
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
Or would the bankruptcy of the parent group also affect this
But, yes, if yu have a LX-issues ticket and LX is not filing for bankcruptcy, then you can still enforce a court title/writ against them.
May 28, 2020, 3:25 am
#413
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 761
Question for those that have a better understanding of both German and Swiss law than me!
If the LH Group in Germany enters bankruptcy protection, how does that affect people who have LX 724 issued (or even OS/SN) tickets? Surely the contract would be with Swiss who aren't in bankruptcy, and have been given loans by the Swiss government? Or would the bankruptcy of the parent group also affect this?
If the LH Group in Germany enters bankruptcy protection, how does that affect people who have LX 724 issued (or even OS/SN) tickets? Surely the contract would be with Swiss who aren't in bankruptcy, and have been given loans by the Swiss government? Or would the bankruptcy of the parent group also affect this?
May 28, 2020, 3:46 am
#414
Join Date: Aug 2007
Location: Australia
Programs: LHSen UA1K VAGold QFSilv HHon Diamond ShangrilaJade Radisson Gold SPG Gold Marriott Gold Hertz Presi
Posts: 1,049
May 28, 2020, 1:16 pm
#416
Join Date: Aug 2014
Location: UK
Programs: BA Silver
Posts: 247
So, the plot thickens.
After my dispute was refused by AMEX due to Swiss providing acceptable documentation, today I received said documentation. (my flight was cancelled by Swiss)
They are now claiming that the refund is not due (light fare so non refundable), as it is my responsibility to ensure I would have been allowed entry into the destination country. Swiss were not satisfied that the destination's border police would allow entry.
Two problems with this:
1) I am a national of that country so of course I would be allowed entry
2) the flight did not operate on that day so no 1) is irrelevant.
The fight continues.
After my dispute was refused by AMEX due to Swiss providing acceptable documentation, today I received said documentation. (my flight was cancelled by Swiss)
They are now claiming that the refund is not due (light fare so non refundable), as it is my responsibility to ensure I would have been allowed entry into the destination country. Swiss were not satisfied that the destination's border police would allow entry.
Two problems with this:
1) I am a national of that country so of course I would be allowed entry
2) the flight did not operate on that day so no 1) is irrelevant.
The fight continues.
May 28, 2020, 1:28 pm
#417
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
Yes, you should now initiate the representment chargeback against Swiss.
What a load of bull - as if (before cancelling the flight) anyone of Swiss has looked into the fact whether you in particular are allowed to enter the destination country or not.
With such an utter disregard of the law and cheaky way of manipulation, if I were Carsten Spohr or Thomas Klühr, I'd so ashamed - to come up with such ridiculous statements just to avoid going into bankcruptcy.
Swiss were not satisfied that the destination's border police would allow entry.
They are now claiming that the refund is not due (light fare so non refundable),
May 28, 2020, 3:04 pm
#418
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
EDIT: Thanks for sending!
PS: For everyone else, I've also attached it here in case helpful.
Last edited by capedreamer; May 28, 2020 at 3:12 pm
May 28, 2020, 3:08 pm
#419
Join Date: May 2015
Location: SFO
Posts: 82
Wow. Just wow. Swiss confirmed that my booked flights are officially canceled. No per written confirmation, but per call center (and of course per Swiss timetable). I asked the call center for refunds to be processed. Call center confirmed that refunds will be processed and then issued the below. Note that the cancellation e-mail states that I requested a cancellation, now word of Swiss cancelling the flight, and that a refund may be "possible". This is outright fraudulent.
-------
Hello Mr. YYYYYYY
Your booking has been cancelled as requested.
Tickets no.:
xxxxxxxxxxxx
have been passed on for a possible* refund.
Best regards,
Swiss International Air Lines
-------
Hello Mr. YYYYYYY
Your booking has been cancelled as requested.
Tickets no.:
xxxxxxxxxxxx
have been passed on for a possible* refund.
Best regards,
Swiss International Air Lines
May 28, 2020, 3:11 pm
#420
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Wow. Just wow. Swiss confirmed that my booked flights are officially canceled. No per written confirmation, but per call center (and of course per Swiss timetable). I asked the call center for refunds to be processed. Call center confirmed that refunds will be processed and then issued the below. Note that the cancellation e-mail states that I requested a cancellation, now word of Swiss cancelling the flight, and that a refund may be "possible". This is outright fraudulent.
-------
Hello Mr. YYYYYYY
Your booking has been cancelled as requested.
Tickets no.:
xxxxxxxxxxxx
have been passed on for a possible* refund.
Best regards,
Swiss International Air Lines
-------
Hello Mr. YYYYYYY
Your booking has been cancelled as requested.
Tickets no.:
xxxxxxxxxxxx
have been passed on for a possible* refund.
Best regards,
Swiss International Air Lines