Apr 28, 2015, 12:19 am
Last edit by: margarita girl
The following hotels have been voted as the worst in the Starwood portfolio of hotels.
Hotels with a low number of votes, and there is a majority that only have one vote each, should be taken with a huge grain of salt.
Moreover, several hotels have had significant renovations since the original vote(s) were cast. As a result, negative votes for those properties should be discounted.
This Wiki may be edited by anyone with the requisite number of posts in this forum.
ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX
FOUR PTS TUCSON UNIVERSITY PLAZA, AZ (Now ALOFT TUCSON UNIVERSITY)
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA (x2)
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA (x2)
> June 2014: Bath towels stank. Night staff at front desk were curt and unkempt -- a guy had crooked glasses and dandruff all over his suit jacket. He frowned several times while processing my check in. No smile or welcome, verbally or nonverbally. While I was checking in he received phone calls from several guests, and he refused every request swiftly, firmly, and without apology: "No. What?! No. Housekeeping is closed." I trashed the hotel in a post-stay survey and received an apology from the manager with a vague offer of a future room upgrade. No compensation.
FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2) (No longer *W, now a Wyndham)
FOUR PTS ALLENTOWN, PA (No longer a *W, now a Days Inn)
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x6)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD (Now ALOFT BWI)
FOUR PTS GEELONG, GEELONG, AUSTRALIA (No longer *W, now a Novotel)
FOUR PTS LAKESHORE, TORONTO, CANADA (Closed)
FOUR PTS CENTRAL KÖLN, GERMANY (No longer *W, now Wyndham)
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA (No longer *W)
ELEMENT MIAMI INTERNATIONAL AIRPORT, FL
SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2) (Rebranded as Le Meridien)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA (No longer *W, now a Hilton)
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON WALT DISNEY WORLD DOLPHIN, FL (X2)
SHERATON FORT LAUDERDALE AIRPORT, FL (x2) (Closed to become Le Meridien in 2017)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD (No longer *W, now Crowne Plaza)
SHERATON BALTIMORE CITY CENTER, MD (X2) (No longer *W, now a Radisson)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO (Rebranded as FOUR POINTS)
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ (No longer *W)
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x5)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA
SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2) (No longer *W, now Melia Beach Resort)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA (No longer *W)
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2) (No longer *W, now Steinberger)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)
LE MERIDIEN DALLAS NORTH, TX
LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3) (No longer *W)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES (No longer *W, now Avani Seychelles)
LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA
LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
*** This hotel has had a full renovation since the negative votes were cast and is now a stellar property.
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND (No longer *W, now Angsana)
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND
*** The negative vote was due to the color of the tiles in the bathrooms, which seems a particularly petty reason to categorize it as one of the worst in the Starwood portfolio.
W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X3)
> May 2013: Sloppy housekeeping; room had trash left behind by previous guest. Broken AC; maintenance fixed for the afternoon, but it broke again overnight. Front desk, upon checkin, claimed no king rooms available (only doubles) despite non-suite king rooms for sale on spg.com. They assigned me a room by the elevator where I could hear nonstop dings and whooshes from the elevator shaft. Front desk was staffed by an uppity fellow who never cracked a smile. What a joke of a 12k points redemption.
W NEW ORLEANS, LA (X2) (Rebranded as Le Meridien)
W NEW ORLEANS - FRENCH QUARTER, LA
WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2) (No longer Westin, still *W
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA (x2)
\WESTIN DIPLOMAT RESORT & SPA, FL (No longer *W)
WESTIN FORT LAUDERDALE BEACH RESORT (No longer *W)
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, CHICAGO, IL (x3)
> December 2012: Moldy shower tiles. Some rooms were so tiny you'd think you were in Tokyo. Irritating whoosh-whoosh from elevator shaft if room was close to elevator. Bad insulation of sound from hallways. Low class clientele - loud and boisterous folk who enjoyed bragging at 3 a.m. about sexual conquests. Low class front desk - when I asked for a room change because of noise, they asked me if my room was dirty.
WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA
WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO (x2)
ASIA
SHERATON SEOUL PALACE GANGHAM
> December 2014 (Royal Beach Club room): Heavenly bedding in name only, if at all. Mattress lacked the signature plush comfort; linens were thin and scratchy, pillows were flat and unsupportive. I slept on my bended arm and in the fetal position for warmth. Woke up sore and exhausted every morning despite 9-10 hours of sleep. Lounge breakfast was bland; happy hour was a joke -- buffet ran out within minutes of replenishment. If you wanted the hot item you had to keep tabs on the staff and hustle to the front of the line ASAP when a line began to form.
Hotels with a low number of votes, and there is a majority that only have one vote each, should be taken with a huge grain of salt.
Moreover, several hotels have had significant renovations since the original vote(s) were cast. As a result, negative votes for those properties should be discounted.
This Wiki may be edited by anyone with the requisite number of posts in this forum.
ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX
FOUR PTS TUCSON UNIVERSITY PLAZA, AZ (Now ALOFT TUCSON UNIVERSITY)
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA (x2)
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA (x2)
> June 2014: Bath towels stank. Night staff at front desk were curt and unkempt -- a guy had crooked glasses and dandruff all over his suit jacket. He frowned several times while processing my check in. No smile or welcome, verbally or nonverbally. While I was checking in he received phone calls from several guests, and he refused every request swiftly, firmly, and without apology: "No. What?! No. Housekeeping is closed." I trashed the hotel in a post-stay survey and received an apology from the manager with a vague offer of a future room upgrade. No compensation.
FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2) (No longer *W, now a Wyndham)
FOUR PTS ALLENTOWN, PA (No longer a *W, now a Days Inn)
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x6)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD (Now ALOFT BWI)
FOUR PTS GEELONG, GEELONG, AUSTRALIA (No longer *W, now a Novotel)
FOUR PTS LAKESHORE, TORONTO, CANADA (Closed)
FOUR PTS CENTRAL KÖLN, GERMANY (No longer *W, now Wyndham)
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA (No longer *W)
ELEMENT MIAMI INTERNATIONAL AIRPORT, FL
SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2) (Rebranded as Le Meridien)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA (No longer *W, now a Hilton)
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON WALT DISNEY WORLD DOLPHIN, FL (X2)
SHERATON FORT LAUDERDALE AIRPORT, FL (x2) (Closed to become Le Meridien in 2017)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD (No longer *W, now Crowne Plaza)
SHERATON BALTIMORE CITY CENTER, MD (X2) (No longer *W, now a Radisson)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO (Rebranded as FOUR POINTS)
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ (No longer *W)
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x5)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA
SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2) (No longer *W, now Melia Beach Resort)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA (No longer *W)
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2) (No longer *W, now Steinberger)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)
LE MERIDIEN DALLAS NORTH, TX
LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3) (No longer *W)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES (No longer *W, now Avani Seychelles)
LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA
LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
*** This hotel has had a full renovation since the negative votes were cast and is now a stellar property.
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND (No longer *W, now Angsana)
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND
*** The negative vote was due to the color of the tiles in the bathrooms, which seems a particularly petty reason to categorize it as one of the worst in the Starwood portfolio.
W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X3)
> May 2013: Sloppy housekeeping; room had trash left behind by previous guest. Broken AC; maintenance fixed for the afternoon, but it broke again overnight. Front desk, upon checkin, claimed no king rooms available (only doubles) despite non-suite king rooms for sale on spg.com. They assigned me a room by the elevator where I could hear nonstop dings and whooshes from the elevator shaft. Front desk was staffed by an uppity fellow who never cracked a smile. What a joke of a 12k points redemption.
W NEW ORLEANS, LA (X2) (Rebranded as Le Meridien)
W NEW ORLEANS - FRENCH QUARTER, LA
WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2) (No longer Westin, still *W
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA (x2)
\WESTIN DIPLOMAT RESORT & SPA, FL (No longer *W)
WESTIN FORT LAUDERDALE BEACH RESORT (No longer *W)
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, CHICAGO, IL (x3)
> December 2012: Moldy shower tiles. Some rooms were so tiny you'd think you were in Tokyo. Irritating whoosh-whoosh from elevator shaft if room was close to elevator. Bad insulation of sound from hallways. Low class clientele - loud and boisterous folk who enjoyed bragging at 3 a.m. about sexual conquests. Low class front desk - when I asked for a room change because of noise, they asked me if my room was dirty.
WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA
WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO (x2)
ASIA
SHERATON SEOUL PALACE GANGHAM
> December 2014 (Royal Beach Club room): Heavenly bedding in name only, if at all. Mattress lacked the signature plush comfort; linens were thin and scratchy, pillows were flat and unsupportive. I slept on my bended arm and in the fetal position for warmth. Woke up sore and exhausted every morning despite 9-10 hours of sleep. Lounge breakfast was bland; happy hour was a joke -- buffet ran out within minutes of replenishment. If you wanted the hot item you had to keep tabs on the staff and hustle to the front of the line ASAP when a line began to form.
Hall of Shame - Worst SPG experiences (Where would you not stay again?)
Jul 26, 2012, 11:07 am
#316
Join Date: Nov 2008
Location: Dallas, TX
Programs: AA EXP, Marriott LT Titanium, Avis Chairman
Posts: 1,286
Worst. stay. ever! (And I mean it!)
I have GOT to report on the worst hotel stay ever. It's already on the list, but I really must share my three-night experience at the Sheraton Mission Valley in San Diego.
This is a lesson in learning from others' experience and trusting their trip reports, because I heard from others that this is a dump of a hotel. And boy are they right! The reasons I stayed here were: location, price (redeemed points as Cat 2 on weekend), presence of a lounge. In retrospect, each of those pros were as miniscule to the cons as a blade of grass is to a palm tree.
First, no upgrade as a plat. I can't really knock them too hard for this as no suites were available to purchase, but I didn't even receive an upgrade to a club/preferred floor. I wasn't TOO miffed by it, but still...
Second, cleanliness of rooms. So we get to our standard room and it's pretty dark and dreary. Low ceilings, filthy windows, and worst of all, the carpet looked like it had been to hell and back. After spending a the night and next morning in the room, the bottoms of our feet were nearly black, and my infant son's knees were just as bad. So I called down and spoke with the manager - she committed to moving us to a better room by the end of the day, around 6:00p that evening. So we pack up all our bags to have them ready to be moved. And then as we left the hotel, I dropped by the front desk just to verify that they would be moving us to a new room. I spoke to the same manager - she apparently had forgotten to write down my request, but had remembered that I called and once again confirmed that I would be in a new room when we got back.
We arrive back at the hotel around 9:00p with an exhausted 13-month-old (we were out later than I anticipated) and expected to have already been moved to a new room, so that we could bathe my son and put him to sleep. I walk up to the front desk to get my new room key, but there is no record of my request to move to a new room. Apparently the manager completely dropped the ball after taking my request and receiving a reminder. That was really annoying, but I was taking it all in stride as I expected to be in a decent room in the next 10 minutes.
We were moved to a new room (actually, we moved ourselves - they didn't even offer to have our bags moved for us) but soon discovered there was water dripping from the ceiling. I called down to tell them we needed yet a different room - they said to come down and they'd give me another room. Adding to my frustration and wait times is that the elevators are INCREDIBLY S---L---O---W, and it's taking so long that my kid is fussing uncontrollably and has now peed through his pants. They only had one of the two working at the time - an average wait time for the elevator, going up or down, was anywhere from 4-5 minutes. I go down to the front desk to get a new room, and they assign me a corner room on the 14th floor. We walk in and my wife immediately notices that the carpet is a bit wet. We don't think anything of it, so we start getting my son ready for bed, bath and all. But THEN, we notice that the carpet being wet is a much bigger problem then we thought - we discover pink mold growing all over the carpet near the wall. I took pictures of it. A secondary issue was that the furniture was in worse shape than you'd find at a second-rate garage sale - it was so ragged and dirty - but after all we had been through, I would have just dealt with it considering what we'd already been through that night. So I call down and tell them I need yet ANOTHER room - the fourth of the day. At this point, we interrupt my son's nighttime routine, and while I'm quite frustrated, bordering on angry, my wife just about loses it. She wants to move to a different hotel altogether and report the mold issues to the department of health. She is completely fed up, and understandably so - we weren't moved to a different room as promised, the next two rooms were completely unacceptable with one of them posing a health risk, and nearly one and a half hours later, we still aren't in a room.
So one of the front desk agents meets us upstairs, gives us the keys to yet another room (this one right next to the club lounge - noisy in the morning which woke up my kid, but at least it doesn't pose a health hazard), apologizes profusely, and I show her where the dripping water and the mold are. I let her know of the manager that dropped the ball, and that I would be pursuing a complaint with SPG.
We finally get settled in at a far later time than a competent establishment would find acceptable. The manager in question called up to the room in the morning to ask about the ordeal last night, and frankly, I didn't feel like talking to her at the moment. So I told her that I was unhappy with the situation and that I would be pursuing a complaint to SPG - if she wanted further details to talk to the staff on duty the night before. I was a bit surprised that she wasn't already informed and thus deeply apologetic.
Anyway, we just had a horrible, horrible stay. Stay away from this hotel at all costs.
This is a lesson in learning from others' experience and trusting their trip reports, because I heard from others that this is a dump of a hotel. And boy are they right! The reasons I stayed here were: location, price (redeemed points as Cat 2 on weekend), presence of a lounge. In retrospect, each of those pros were as miniscule to the cons as a blade of grass is to a palm tree.
First, no upgrade as a plat. I can't really knock them too hard for this as no suites were available to purchase, but I didn't even receive an upgrade to a club/preferred floor. I wasn't TOO miffed by it, but still...
Second, cleanliness of rooms. So we get to our standard room and it's pretty dark and dreary. Low ceilings, filthy windows, and worst of all, the carpet looked like it had been to hell and back. After spending a the night and next morning in the room, the bottoms of our feet were nearly black, and my infant son's knees were just as bad. So I called down and spoke with the manager - she committed to moving us to a better room by the end of the day, around 6:00p that evening. So we pack up all our bags to have them ready to be moved. And then as we left the hotel, I dropped by the front desk just to verify that they would be moving us to a new room. I spoke to the same manager - she apparently had forgotten to write down my request, but had remembered that I called and once again confirmed that I would be in a new room when we got back.
We arrive back at the hotel around 9:00p with an exhausted 13-month-old (we were out later than I anticipated) and expected to have already been moved to a new room, so that we could bathe my son and put him to sleep. I walk up to the front desk to get my new room key, but there is no record of my request to move to a new room. Apparently the manager completely dropped the ball after taking my request and receiving a reminder. That was really annoying, but I was taking it all in stride as I expected to be in a decent room in the next 10 minutes.
We were moved to a new room (actually, we moved ourselves - they didn't even offer to have our bags moved for us) but soon discovered there was water dripping from the ceiling. I called down to tell them we needed yet a different room - they said to come down and they'd give me another room. Adding to my frustration and wait times is that the elevators are INCREDIBLY S---L---O---W, and it's taking so long that my kid is fussing uncontrollably and has now peed through his pants. They only had one of the two working at the time - an average wait time for the elevator, going up or down, was anywhere from 4-5 minutes. I go down to the front desk to get a new room, and they assign me a corner room on the 14th floor. We walk in and my wife immediately notices that the carpet is a bit wet. We don't think anything of it, so we start getting my son ready for bed, bath and all. But THEN, we notice that the carpet being wet is a much bigger problem then we thought - we discover pink mold growing all over the carpet near the wall. I took pictures of it. A secondary issue was that the furniture was in worse shape than you'd find at a second-rate garage sale - it was so ragged and dirty - but after all we had been through, I would have just dealt with it considering what we'd already been through that night. So I call down and tell them I need yet ANOTHER room - the fourth of the day. At this point, we interrupt my son's nighttime routine, and while I'm quite frustrated, bordering on angry, my wife just about loses it. She wants to move to a different hotel altogether and report the mold issues to the department of health. She is completely fed up, and understandably so - we weren't moved to a different room as promised, the next two rooms were completely unacceptable with one of them posing a health risk, and nearly one and a half hours later, we still aren't in a room.
So one of the front desk agents meets us upstairs, gives us the keys to yet another room (this one right next to the club lounge - noisy in the morning which woke up my kid, but at least it doesn't pose a health hazard), apologizes profusely, and I show her where the dripping water and the mold are. I let her know of the manager that dropped the ball, and that I would be pursuing a complaint with SPG.
We finally get settled in at a far later time than a competent establishment would find acceptable. The manager in question called up to the room in the morning to ask about the ordeal last night, and frankly, I didn't feel like talking to her at the moment. So I told her that I was unhappy with the situation and that I would be pursuing a complaint to SPG - if she wanted further details to talk to the staff on duty the night before. I was a bit surprised that she wasn't already informed and thus deeply apologetic.
Anyway, we just had a horrible, horrible stay. Stay away from this hotel at all costs.
Jul 26, 2012, 5:22 pm
#317
Original Poster
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
Updated.
Master list found on the original post.
Master list found on the original post.
Jul 26, 2012, 5:52 pm
#318
Join Date: Mar 2007
Posts: 3,990
Here's hoping your 1000th post is a lot happier!
Cheers,
Jul 28, 2012, 8:56 pm
#320
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
What Property do you really NOT like?
After staying at the Sheraton Seattle again I realized how much I really do NOT like this hotel (this will be my last stay for quite awhile). They do not upgrade, the customer service is non-existent, walls are paper thin where you can hear EVERYTHING, and the staff really just does not care about their customers. I realize it is a convention hotel but you would think that they would try to at least provide SOME customer service.
What property would you NOT recommend to others?
What property would you NOT recommend to others?
Jul 28, 2012, 9:03 pm
#321
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,321
Two points SFO .. it's not good enough to be called a Four Points. What a dump.
-David
-David
Jul 29, 2012, 10:26 am
#322
Join Date: Jan 2011
Programs: Hyatt Globalist;Bonvoy Lifetime Titan ; Hilton DIA (amex); AA Plat
Posts: 221
westin galleria - houston
Jul 29, 2012, 10:24 pm
#323
Join Date: Nov 2000
Location: ATL/TLV/SDF
Programs: AA EXP, UA LT Ag, Marriott LT Ti, Hyatt Glob, Avis PC, Busted-Knuckles Club Grand Poobah.
Posts: 2,591
Sheraton Charlotte Airport. Indoor pool and hordes of screaming kids, the lobby reeks of chlorine, no Plat upgrade, first room stank of mold, second room only slightly less stanky. Checked out the next day and went to the Four Points on Woodlawn which is a very nice property and is now my usual CLT haunt.
On the plus side, the restaurant is pretty good.
On the plus side, the restaurant is pretty good.
Jul 29, 2012, 11:13 pm
#324
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Sheraton Charlotte Airport. Indoor pool and hordes of screaming kids, the lobby reeks of chlorine, no Plat upgrade, first room stank of mold, second room only slightly less stanky. Checked out the next day and went to the Four Points on Woodlawn which is a very nice property and is now my usual CLT haunt.
On the plus side, the restaurant is pretty good.
On the plus side, the restaurant is pretty good.
Aug 21, 2012, 5:32 am
#325
Original Poster
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
updated with:
Sheraton Seattle
Two points SFO
westin galleria - houston
Sheraton Charlotte Airport
safe travels!
Sheraton Seattle
Two points SFO
westin galleria - houston
Sheraton Charlotte Airport
safe travels!
Aug 21, 2012, 6:02 am
#326
Join Date: Nov 2008
Location: Dallas, TX
Programs: AA EXP, Marriott LT Titanium, Avis Chairman
Posts: 1,286
Aug 21, 2012, 7:16 am
#327
Join Date: Jun 2001
Location: Hawaii & Texas
Programs: AA ExPlat / LT Plat / 3MM, Delta Plat, Bonvoy LT Titanium, HH Diamond
Posts: 1,109
To make this thread more useful, if someone defends a property, add a +1.
Hotel XYZ (-3) (+2)
That way, you can make a better determination and the consistently bad hotels can be avoided. Like previous posters have mentioned, one bad stay does not necessarily make a bad hotel if others have had good experiences.
Hotel XYZ (-3) (+2)
That way, you can make a better determination and the consistently bad hotels can be avoided. Like previous posters have mentioned, one bad stay does not necessarily make a bad hotel if others have had good experiences.
Aug 21, 2012, 9:29 am
#328
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
To make this thread more useful, if someone defends a property, add a +1.
Hotel XYZ (-3) (+2)
That way, you can make a better determination and the consistently bad hotels can be avoided. Like previous posters have mentioned, one bad stay does not necessarily make a bad hotel if others have had good experiences.
Hotel XYZ (-3) (+2)
That way, you can make a better determination and the consistently bad hotels can be avoided. Like previous posters have mentioned, one bad stay does not necessarily make a bad hotel if others have had good experiences.
I think the master threads are a better indicator of operations and recognition over a long period of time.
Aug 21, 2012, 1:07 pm
#329
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
I dont know how this will help. If you look at the first page of this thread, there are properties listed, that I don't think should be here such as the Diplomat, Sheraton LAX, The W Westwood & SLS Bevery Hills.
I think the master threads are a better indicator of operations and recognition over a long period of time.
I think the master threads are a better indicator of operations and recognition over a long period of time.
Where have you been?!
Mike