Apr 28, 2015, 12:19 am
Last edit by: margarita girl
The following hotels have been voted as the worst in the Starwood portfolio of hotels.
Hotels with a low number of votes, and there is a majority that only have one vote each, should be taken with a huge grain of salt.
Moreover, several hotels have had significant renovations since the original vote(s) were cast. As a result, negative votes for those properties should be discounted.
This Wiki may be edited by anyone with the requisite number of posts in this forum.
ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX
FOUR PTS TUCSON UNIVERSITY PLAZA, AZ (Now ALOFT TUCSON UNIVERSITY)
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA (x2)
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA (x2)
> June 2014: Bath towels stank. Night staff at front desk were curt and unkempt -- a guy had crooked glasses and dandruff all over his suit jacket. He frowned several times while processing my check in. No smile or welcome, verbally or nonverbally. While I was checking in he received phone calls from several guests, and he refused every request swiftly, firmly, and without apology: "No. What?! No. Housekeeping is closed." I trashed the hotel in a post-stay survey and received an apology from the manager with a vague offer of a future room upgrade. No compensation.
FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2) (No longer *W, now a Wyndham)
FOUR PTS ALLENTOWN, PA (No longer a *W, now a Days Inn)
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x6)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD (Now ALOFT BWI)
FOUR PTS GEELONG, GEELONG, AUSTRALIA (No longer *W, now a Novotel)
FOUR PTS LAKESHORE, TORONTO, CANADA (Closed)
FOUR PTS CENTRAL KÖLN, GERMANY (No longer *W, now Wyndham)
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA (No longer *W)
ELEMENT MIAMI INTERNATIONAL AIRPORT, FL
SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2) (Rebranded as Le Meridien)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA (No longer *W, now a Hilton)
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON WALT DISNEY WORLD DOLPHIN, FL (X2)
SHERATON FORT LAUDERDALE AIRPORT, FL (x2) (Closed to become Le Meridien in 2017)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD (No longer *W, now Crowne Plaza)
SHERATON BALTIMORE CITY CENTER, MD (X2) (No longer *W, now a Radisson)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO (Rebranded as FOUR POINTS)
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ (No longer *W)
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x5)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA
SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2) (No longer *W, now Melia Beach Resort)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA (No longer *W)
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2) (No longer *W, now Steinberger)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)
LE MERIDIEN DALLAS NORTH, TX
LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3) (No longer *W)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES (No longer *W, now Avani Seychelles)
LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA
LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
*** This hotel has had a full renovation since the negative votes were cast and is now a stellar property.
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND (No longer *W, now Angsana)
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND
*** The negative vote was due to the color of the tiles in the bathrooms, which seems a particularly petty reason to categorize it as one of the worst in the Starwood portfolio.
W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X3)
> May 2013: Sloppy housekeeping; room had trash left behind by previous guest. Broken AC; maintenance fixed for the afternoon, but it broke again overnight. Front desk, upon checkin, claimed no king rooms available (only doubles) despite non-suite king rooms for sale on spg.com. They assigned me a room by the elevator where I could hear nonstop dings and whooshes from the elevator shaft. Front desk was staffed by an uppity fellow who never cracked a smile. What a joke of a 12k points redemption.
W NEW ORLEANS, LA (X2) (Rebranded as Le Meridien)
W NEW ORLEANS - FRENCH QUARTER, LA
WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2) (No longer Westin, still *W
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA (x2)
\WESTIN DIPLOMAT RESORT & SPA, FL (No longer *W)
WESTIN FORT LAUDERDALE BEACH RESORT (No longer *W)
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, CHICAGO, IL (x3)
> December 2012: Moldy shower tiles. Some rooms were so tiny you'd think you were in Tokyo. Irritating whoosh-whoosh from elevator shaft if room was close to elevator. Bad insulation of sound from hallways. Low class clientele - loud and boisterous folk who enjoyed bragging at 3 a.m. about sexual conquests. Low class front desk - when I asked for a room change because of noise, they asked me if my room was dirty.
WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA
WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO (x2)
ASIA
SHERATON SEOUL PALACE GANGHAM
> December 2014 (Royal Beach Club room): Heavenly bedding in name only, if at all. Mattress lacked the signature plush comfort; linens were thin and scratchy, pillows were flat and unsupportive. I slept on my bended arm and in the fetal position for warmth. Woke up sore and exhausted every morning despite 9-10 hours of sleep. Lounge breakfast was bland; happy hour was a joke -- buffet ran out within minutes of replenishment. If you wanted the hot item you had to keep tabs on the staff and hustle to the front of the line ASAP when a line began to form.
Hotels with a low number of votes, and there is a majority that only have one vote each, should be taken with a huge grain of salt.
Moreover, several hotels have had significant renovations since the original vote(s) were cast. As a result, negative votes for those properties should be discounted.
This Wiki may be edited by anyone with the requisite number of posts in this forum.
ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX
FOUR PTS TUCSON UNIVERSITY PLAZA, AZ (Now ALOFT TUCSON UNIVERSITY)
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA (x2)
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA (x2)
> June 2014: Bath towels stank. Night staff at front desk were curt and unkempt -- a guy had crooked glasses and dandruff all over his suit jacket. He frowned several times while processing my check in. No smile or welcome, verbally or nonverbally. While I was checking in he received phone calls from several guests, and he refused every request swiftly, firmly, and without apology: "No. What?! No. Housekeeping is closed." I trashed the hotel in a post-stay survey and received an apology from the manager with a vague offer of a future room upgrade. No compensation.
FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2) (No longer *W, now a Wyndham)
FOUR PTS ALLENTOWN, PA (No longer a *W, now a Days Inn)
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x6)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD (Now ALOFT BWI)
FOUR PTS GEELONG, GEELONG, AUSTRALIA (No longer *W, now a Novotel)
FOUR PTS LAKESHORE, TORONTO, CANADA (Closed)
FOUR PTS CENTRAL KÖLN, GERMANY (No longer *W, now Wyndham)
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA (No longer *W)
ELEMENT MIAMI INTERNATIONAL AIRPORT, FL
SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2) (Rebranded as Le Meridien)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA (No longer *W, now a Hilton)
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON WALT DISNEY WORLD DOLPHIN, FL (X2)
SHERATON FORT LAUDERDALE AIRPORT, FL (x2) (Closed to become Le Meridien in 2017)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD (No longer *W, now Crowne Plaza)
SHERATON BALTIMORE CITY CENTER, MD (X2) (No longer *W, now a Radisson)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO (Rebranded as FOUR POINTS)
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ (No longer *W)
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x5)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA
SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2) (No longer *W, now Melia Beach Resort)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA (No longer *W)
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2) (No longer *W, now Steinberger)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)
LE MERIDIEN DALLAS NORTH, TX
LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3) (No longer *W)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES (No longer *W, now Avani Seychelles)
LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA
LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
*** This hotel has had a full renovation since the negative votes were cast and is now a stellar property.
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND (No longer *W, now Angsana)
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND
*** The negative vote was due to the color of the tiles in the bathrooms, which seems a particularly petty reason to categorize it as one of the worst in the Starwood portfolio.
W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X3)
> May 2013: Sloppy housekeeping; room had trash left behind by previous guest. Broken AC; maintenance fixed for the afternoon, but it broke again overnight. Front desk, upon checkin, claimed no king rooms available (only doubles) despite non-suite king rooms for sale on spg.com. They assigned me a room by the elevator where I could hear nonstop dings and whooshes from the elevator shaft. Front desk was staffed by an uppity fellow who never cracked a smile. What a joke of a 12k points redemption.
W NEW ORLEANS, LA (X2) (Rebranded as Le Meridien)
W NEW ORLEANS - FRENCH QUARTER, LA
WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2) (No longer Westin, still *W
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA (x2)
\WESTIN DIPLOMAT RESORT & SPA, FL (No longer *W)
WESTIN FORT LAUDERDALE BEACH RESORT (No longer *W)
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, CHICAGO, IL (x3)
> December 2012: Moldy shower tiles. Some rooms were so tiny you'd think you were in Tokyo. Irritating whoosh-whoosh from elevator shaft if room was close to elevator. Bad insulation of sound from hallways. Low class clientele - loud and boisterous folk who enjoyed bragging at 3 a.m. about sexual conquests. Low class front desk - when I asked for a room change because of noise, they asked me if my room was dirty.
WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA
WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO (x2)
ASIA
SHERATON SEOUL PALACE GANGHAM
> December 2014 (Royal Beach Club room): Heavenly bedding in name only, if at all. Mattress lacked the signature plush comfort; linens were thin and scratchy, pillows were flat and unsupportive. I slept on my bended arm and in the fetal position for warmth. Woke up sore and exhausted every morning despite 9-10 hours of sleep. Lounge breakfast was bland; happy hour was a joke -- buffet ran out within minutes of replenishment. If you wanted the hot item you had to keep tabs on the staff and hustle to the front of the line ASAP when a line began to form.
Hall of Shame - Worst SPG experiences (Where would you not stay again?)
Jul 15, 2011, 5:34 pm
#241
Join Date: Jul 2011
Posts: 101
I will never stay at the Sheraton Atlantic City hotel again. The walls are thin so you can hear people talking next to the room. Inside the room smell like mold. I saw several laundry bags in the hallway after 5:00 p.m. It's common in the morning, but late afternoon? Next time i stay in Atlantic City, it will be a different hotel.
I'm kind of shocked at some of the properties on this list. The Westin Diplomat??? I noticed this was on a couple of lists, but nobody gave any reasons. I think this is an excellent property. If you are going to put a property on the list of shame you should at least give some valid reasons.
Jul 15, 2011, 5:42 pm
#243
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
LOL. 
If I could do that, I'd probably have credited some to my own. 
As to my comment, I was only pointing out what some other Flyertalkers have already noticed. I should have said one guest with multiple bad stays, however, so mea culpa on that.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
If I could do that, I'd probably have credited some to my own. As to my comment, I was only pointing out what some other Flyertalkers have already noticed. I should have said one guest with multiple bad stays, however, so mea culpa on that.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jul 15, 2011, 6:47 pm
#244
Join Date: Jun 1999
Location: Rio de Janeiro, BRAZIL
Programs: AA 4MM EXP; Starwood Lifetime Plt
Posts: 2,498
Stayed at the Sheraton Heathrow on Sunday for one night. Place is a dump, very old, stained frayed carpets everywhere on the executive floor!! Airconditioning very weak and more like a fan. Checkin was a disaster with about 20-30 people in two lines - they were not providing anybody at the SPG Gold/plat line even when I asked. It took a few angry people shouting to get a manager out to open a third line. Dirty empty minibar fridge not working, keycards (mine and at least two other guests) doa so had to come back AGAIN after the check-in hell to get another key.
Worst *wwod experience to date.
Worst *wwod experience to date.
Jul 15, 2011, 9:18 pm
#245
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,152
Jul 15, 2011, 9:38 pm
#246
Join Date: Apr 2005
Location: Central CT
Programs: UA MM/1K, SPG Lifetime Plat, Marriott Plat, Hyatt Diamond, HH Gold, Natl Exec Elite
Posts: 1,490
The Sheraton Heathrow has improved over the years. I have stayed there multiple times, recently in the renovated club level rooms, and have never run into frayed carpets, broken air conditioning, dirty fridge, non-working key cards, or 20-30 people lines at reception. The worst I can remember was a very small, no view, basic room that I got a few years ago on a Priceline stay. Even so, it seemed clean and well maintained. At the front desk, there are often trainees with limited knowledge of English and bad attitude. Sometimes there is no bell staff to help with baggage and when there is someone there they have to act as concierge as well. But, as an airport hotel, I find it satisfactory, although certainly not outstanding. By the way, I have also stayed at the Skyline and don't find it much better.
Jul 16, 2011, 1:32 am
#247
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Jul 16, 2011, 6:38 am
#248
Original Poster
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
I am the 'starter' of this thread and agree with all the posts above regarding the lack of 'accuracy' or 'potentially misleading nature' of it. Personally, I too have properties on the list that I have had good experiences in 
. Still I have decided not to agree/disagree with the "votes" and loaded all those that have been mentioned, no matter by who, no matter for what reason. So yes, the list should only be used as a 'guide' as it is based on relative/subjective experiences on those who decided to participate. To get a better/balanced view, one should approach the individual properties' threads.
On the whole, however, I think this can still prove to be useful. Those hotels that have gotten the most votes so far on this thread - FOUR PTS MIAMI BEACH, SHERATON PRINCESS KAIULANI, WESTIN CASUARINA IN LAS VEGAS - stands to show that the direction of the "votes" here are "in line" with the general sentiment of FTers regarding the properties. Hence, despite the significant 'margins of error', it could still be useful, especially to those who want to have a quick view of the not-so-good properties.
In a sense, this list would be no different from others that list the most 'inspiring properties in Europe' or the 'best hotel in Shanghai' etc. There may be properties mentioned as the 'best' by one that someone else might have found to be awful. And yet, they combine to form the overall sentiment that people come to FT to find. Under this theme I will continue to upload the hotels mentioned... but if enough folks feel otherwise I am also happy to delete this thread and free myself from the task of updating it on a consistent basis
. Still I have decided not to agree/disagree with the "votes" and loaded all those that have been mentioned, no matter by who, no matter for what reason. So yes, the list should only be used as a 'guide' as it is based on relative/subjective experiences on those who decided to participate. To get a better/balanced view, one should approach the individual properties' threads.On the whole, however, I think this can still prove to be useful. Those hotels that have gotten the most votes so far on this thread - FOUR PTS MIAMI BEACH, SHERATON PRINCESS KAIULANI, WESTIN CASUARINA IN LAS VEGAS - stands to show that the direction of the "votes" here are "in line" with the general sentiment of FTers regarding the properties. Hence, despite the significant 'margins of error', it could still be useful, especially to those who want to have a quick view of the not-so-good properties.
In a sense, this list would be no different from others that list the most 'inspiring properties in Europe' or the 'best hotel in Shanghai' etc. There may be properties mentioned as the 'best' by one that someone else might have found to be awful. And yet, they combine to form the overall sentiment that people come to FT to find. Under this theme I will continue to upload the hotels mentioned... but if enough folks feel otherwise I am also happy to delete this thread and free myself from the task of updating it on a consistent basis
Jul 16, 2011, 7:03 am
#249
Join Date: Mar 2007
Posts: 3,990
Cheers,
Last edited by Flews; Jul 17, 2011 at 6:49 am Reason: clarifying my point
Jul 16, 2011, 7:13 am
#250
Original Poster
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
Updated with:
4pts Milan
Sheraton Heathrow
safe travels ^
4pts Milan
Sheraton Heathrow
safe travels ^
Jul 16, 2011, 9:14 am
#251
Join Date: Jul 2000
Location: Manhattan NV
Programs: Hilton LTD, Hyatt Glob, Marriott LTTE, AA LTP, Avis PC, National EE, Seabourn DE
Posts: 3,030
Please add another vote for Delfina.
Typing from room 438.....ADA style bathroom, that could (should) have been mentioned at check-in.
I agree with Stimpy's post regarding expectations and special considerations before adding a hotel to this list. I recently blasted the Fresno 4 Points on their master thread, but would not put that hotel on this list.
Booked corporate rate of approx $180 an hour before arrival. Next rate up was $85 higher. Overall room appearance is shabby and worn. Sheer window covering has huge (aged) rip. El cheapo lighting fixtures, loud AC unit and a mattress past its expiration date. Nice looking Philips flat screen encased in oversized, dated cabinet that takes up way too much space in a small room. We have view of ocean and the condemned buildings where a convention/meeting space is planned. Have no idea what happens to the fourth floor view when this project is completed.
A notice on desk of party on 10th floor and noise to be expected of floors 6, 7, 8 and 9 from 7:30 PM to midnight on July 15 and 6 PM thru midnight on July 17. Our luck to be away from noise.
Is there a brand standard for stocking towels in bathrooms?
Very nice staff, especially Sylvia in lounge.
Typing from room 438.....ADA style bathroom, that could (should) have been mentioned at check-in.
I agree with Stimpy's post regarding expectations and special considerations before adding a hotel to this list. I recently blasted the Fresno 4 Points on their master thread, but would not put that hotel on this list.
Booked corporate rate of approx $180 an hour before arrival. Next rate up was $85 higher. Overall room appearance is shabby and worn. Sheer window covering has huge (aged) rip. El cheapo lighting fixtures, loud AC unit and a mattress past its expiration date. Nice looking Philips flat screen encased in oversized, dated cabinet that takes up way too much space in a small room. We have view of ocean and the condemned buildings where a convention/meeting space is planned. Have no idea what happens to the fourth floor view when this project is completed.
A notice on desk of party on 10th floor and noise to be expected of floors 6, 7, 8 and 9 from 7:30 PM to midnight on July 15 and 6 PM thru midnight on July 17. Our luck to be away from noise.
Is there a brand standard for stocking towels in bathrooms?
Very nice staff, especially Sylvia in lounge.
Jul 16, 2011, 4:30 pm
#253
Join Date: Feb 2005
Location: YYZ/NYC/LHR/MEL
Programs: Marriott -Lifetime Platinum. A3 Gold (ex-Aeroplan-E50), Skymiles Gold, Hertz Gold, HH Gold
Posts: 309
Having stayed at the Sheraton Heathrow half a dozen times in the past 2 years, this review is spot on with the caveat that the first floor rooms are still pretty crappy. But SPG Plat and Gold will most likely be up on the club floor, with new carpet and somewhat nicer appointments. Skyline feels nicer, but IME its service is just as likely to be slow and inconvenient and the food in the sports bar at the Skyline is virtually inedible. Heathrow is better value most of the time; not a great hotel by any means, but not as bad as has been written here in prior years.
Jul 16, 2011, 6:54 pm
#254
Join Date: Sep 2006
Location: SEA
Programs: DL DM, HH diamond
Posts: 330
Actually, both my rooms were on the exec floor (3) and it was during the long walk through the hallways that I noticed the appaling condition of the carpets, walls, etc. However, my main issue was the 1/2 hour wait at checkin, and the fact that even when I identified myself as a plat, they still didnt open the proper SPG line. If the checkin hadnt been such a disaster, I would gladly overlook everything else.
Jul 18, 2011, 11:02 am
#255
Join Date: Jul 2011
Posts: 101
After spending the better part of 2 days trying to get my folio emailed to me with no success I am adding the brand new Sheraton Stamford, CT to the hall of shame.
I can understand and even expect kinks in new properties, but rude staff and management that does not return phone calls is inexcusable.
btw, The Front Desk managers VM still says "you have reached Joe Blow at the Holiday Inn Stamford". It's been 6 days since you became a Sheraton. Might want to change that voice mail.
I can understand and even expect kinks in new properties, but rude staff and management that does not return phone calls is inexcusable.
btw, The Front Desk managers VM still says "you have reached Joe Blow at the Holiday Inn Stamford". It's been 6 days since you became a Sheraton. Might want to change that voice mail.