Apr 28, 2015, 12:19 am
Last edit by: margarita girl
The following hotels have been voted as the worst in the Starwood portfolio of hotels.
Hotels with a low number of votes, and there is a majority that only have one vote each, should be taken with a huge grain of salt.
Moreover, several hotels have had significant renovations since the original vote(s) were cast. As a result, negative votes for those properties should be discounted.
This Wiki may be edited by anyone with the requisite number of posts in this forum.
ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX
FOUR PTS TUCSON UNIVERSITY PLAZA, AZ (Now ALOFT TUCSON UNIVERSITY)
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA (x2)
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA (x2)
> June 2014: Bath towels stank. Night staff at front desk were curt and unkempt -- a guy had crooked glasses and dandruff all over his suit jacket. He frowned several times while processing my check in. No smile or welcome, verbally or nonverbally. While I was checking in he received phone calls from several guests, and he refused every request swiftly, firmly, and without apology: "No. What?! No. Housekeeping is closed." I trashed the hotel in a post-stay survey and received an apology from the manager with a vague offer of a future room upgrade. No compensation.
FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2) (No longer *W, now a Wyndham)
FOUR PTS ALLENTOWN, PA (No longer a *W, now a Days Inn)
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x6)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD (Now ALOFT BWI)
FOUR PTS GEELONG, GEELONG, AUSTRALIA (No longer *W, now a Novotel)
FOUR PTS LAKESHORE, TORONTO, CANADA (Closed)
FOUR PTS CENTRAL KÖLN, GERMANY (No longer *W, now Wyndham)
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA (No longer *W)
ELEMENT MIAMI INTERNATIONAL AIRPORT, FL
SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2) (Rebranded as Le Meridien)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA (No longer *W, now a Hilton)
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON WALT DISNEY WORLD DOLPHIN, FL (X2)
SHERATON FORT LAUDERDALE AIRPORT, FL (x2) (Closed to become Le Meridien in 2017)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD (No longer *W, now Crowne Plaza)
SHERATON BALTIMORE CITY CENTER, MD (X2) (No longer *W, now a Radisson)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO (Rebranded as FOUR POINTS)
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ (No longer *W)
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x5)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA
SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2) (No longer *W, now Melia Beach Resort)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA (No longer *W)
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2) (No longer *W, now Steinberger)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)
LE MERIDIEN DALLAS NORTH, TX
LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3) (No longer *W)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES (No longer *W, now Avani Seychelles)
LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA
LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
*** This hotel has had a full renovation since the negative votes were cast and is now a stellar property.
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND (No longer *W, now Angsana)
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND
*** The negative vote was due to the color of the tiles in the bathrooms, which seems a particularly petty reason to categorize it as one of the worst in the Starwood portfolio.
W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X3)
> May 2013: Sloppy housekeeping; room had trash left behind by previous guest. Broken AC; maintenance fixed for the afternoon, but it broke again overnight. Front desk, upon checkin, claimed no king rooms available (only doubles) despite non-suite king rooms for sale on spg.com. They assigned me a room by the elevator where I could hear nonstop dings and whooshes from the elevator shaft. Front desk was staffed by an uppity fellow who never cracked a smile. What a joke of a 12k points redemption.
W NEW ORLEANS, LA (X2) (Rebranded as Le Meridien)
W NEW ORLEANS - FRENCH QUARTER, LA
WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2) (No longer Westin, still *W
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA (x2)
\WESTIN DIPLOMAT RESORT & SPA, FL (No longer *W)
WESTIN FORT LAUDERDALE BEACH RESORT (No longer *W)
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, CHICAGO, IL (x3)
> December 2012: Moldy shower tiles. Some rooms were so tiny you'd think you were in Tokyo. Irritating whoosh-whoosh from elevator shaft if room was close to elevator. Bad insulation of sound from hallways. Low class clientele - loud and boisterous folk who enjoyed bragging at 3 a.m. about sexual conquests. Low class front desk - when I asked for a room change because of noise, they asked me if my room was dirty.
WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA
WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO (x2)
ASIA
SHERATON SEOUL PALACE GANGHAM
> December 2014 (Royal Beach Club room): Heavenly bedding in name only, if at all. Mattress lacked the signature plush comfort; linens were thin and scratchy, pillows were flat and unsupportive. I slept on my bended arm and in the fetal position for warmth. Woke up sore and exhausted every morning despite 9-10 hours of sleep. Lounge breakfast was bland; happy hour was a joke -- buffet ran out within minutes of replenishment. If you wanted the hot item you had to keep tabs on the staff and hustle to the front of the line ASAP when a line began to form.
Hotels with a low number of votes, and there is a majority that only have one vote each, should be taken with a huge grain of salt.
Moreover, several hotels have had significant renovations since the original vote(s) were cast. As a result, negative votes for those properties should be discounted.
This Wiki may be edited by anyone with the requisite number of posts in this forum.
ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX
FOUR PTS TUCSON UNIVERSITY PLAZA, AZ (Now ALOFT TUCSON UNIVERSITY)
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA (x2)
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA (x2)
> June 2014: Bath towels stank. Night staff at front desk were curt and unkempt -- a guy had crooked glasses and dandruff all over his suit jacket. He frowned several times while processing my check in. No smile or welcome, verbally or nonverbally. While I was checking in he received phone calls from several guests, and he refused every request swiftly, firmly, and without apology: "No. What?! No. Housekeeping is closed." I trashed the hotel in a post-stay survey and received an apology from the manager with a vague offer of a future room upgrade. No compensation.
FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2) (No longer *W, now a Wyndham)
FOUR PTS ALLENTOWN, PA (No longer a *W, now a Days Inn)
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x6)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD (Now ALOFT BWI)
FOUR PTS GEELONG, GEELONG, AUSTRALIA (No longer *W, now a Novotel)
FOUR PTS LAKESHORE, TORONTO, CANADA (Closed)
FOUR PTS CENTRAL KÖLN, GERMANY (No longer *W, now Wyndham)
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA (No longer *W)
ELEMENT MIAMI INTERNATIONAL AIRPORT, FL
SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2) (Rebranded as Le Meridien)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA (No longer *W, now a Hilton)
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON WALT DISNEY WORLD DOLPHIN, FL (X2)
SHERATON FORT LAUDERDALE AIRPORT, FL (x2) (Closed to become Le Meridien in 2017)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD (No longer *W, now Crowne Plaza)
SHERATON BALTIMORE CITY CENTER, MD (X2) (No longer *W, now a Radisson)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO (Rebranded as FOUR POINTS)
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ (No longer *W)
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x5)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA
SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2) (No longer *W, now Melia Beach Resort)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA (No longer *W)
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2) (No longer *W, now Steinberger)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)
LE MERIDIEN DALLAS NORTH, TX
LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3) (No longer *W)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES (No longer *W, now Avani Seychelles)
LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA
LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
*** This hotel has had a full renovation since the negative votes were cast and is now a stellar property.
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND (No longer *W, now Angsana)
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND
*** The negative vote was due to the color of the tiles in the bathrooms, which seems a particularly petty reason to categorize it as one of the worst in the Starwood portfolio.
W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X3)
> May 2013: Sloppy housekeeping; room had trash left behind by previous guest. Broken AC; maintenance fixed for the afternoon, but it broke again overnight. Front desk, upon checkin, claimed no king rooms available (only doubles) despite non-suite king rooms for sale on spg.com. They assigned me a room by the elevator where I could hear nonstop dings and whooshes from the elevator shaft. Front desk was staffed by an uppity fellow who never cracked a smile. What a joke of a 12k points redemption.
W NEW ORLEANS, LA (X2) (Rebranded as Le Meridien)
W NEW ORLEANS - FRENCH QUARTER, LA
WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2) (No longer Westin, still *W
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA (x2)
\WESTIN DIPLOMAT RESORT & SPA, FL (No longer *W)
WESTIN FORT LAUDERDALE BEACH RESORT (No longer *W)
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, CHICAGO, IL (x3)
> December 2012: Moldy shower tiles. Some rooms were so tiny you'd think you were in Tokyo. Irritating whoosh-whoosh from elevator shaft if room was close to elevator. Bad insulation of sound from hallways. Low class clientele - loud and boisterous folk who enjoyed bragging at 3 a.m. about sexual conquests. Low class front desk - when I asked for a room change because of noise, they asked me if my room was dirty.
WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA
WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO (x2)
ASIA
SHERATON SEOUL PALACE GANGHAM
> December 2014 (Royal Beach Club room): Heavenly bedding in name only, if at all. Mattress lacked the signature plush comfort; linens were thin and scratchy, pillows were flat and unsupportive. I slept on my bended arm and in the fetal position for warmth. Woke up sore and exhausted every morning despite 9-10 hours of sleep. Lounge breakfast was bland; happy hour was a joke -- buffet ran out within minutes of replenishment. If you wanted the hot item you had to keep tabs on the staff and hustle to the front of the line ASAP when a line began to form.
Hall of Shame - Worst SPG experiences (Where would you not stay again?)
Mar 29, 2011, 8:55 pm
#196
Join Date: Dec 2010
Location: SAN, ONT
Programs: UA Platinum, Marriott Lifetime Platinum, Avis President's Club
Posts: 119
Sheraton City Center, Philadelphia
This property is disgusting. Dirty carpet in the rooms, dirty showers/tubs (with hair in them!), dust everywhere.
Service was equally terrible. Ratings are clearly a problem, as every employee was wearing button that read "10." When asked about the buttons, they tell you that "10" is the rating you should give them if you receive a guest survey.
I was attending a large meeting at the hotel and a Sheraton employee even had the gumption to address our group and plead for a "10" rating, should we receive guest surveys. This was greeted with murmured laughter throughout the room...
Service was equally terrible. Ratings are clearly a problem, as every employee was wearing button that read "10." When asked about the buttons, they tell you that "10" is the rating you should give them if you receive a guest survey.
I was attending a large meeting at the hotel and a Sheraton employee even had the gumption to address our group and plead for a "10" rating, should we receive guest surveys. This was greeted with murmured laughter throughout the room...
Mar 30, 2011, 11:31 am
#197
Join Date: Oct 2009
Location: Los Angeles, CA
Posts: 933
This property is disgusting. Dirty carpet in the rooms, dirty showers/tubs (with hair in them!), dust everywhere.
Service was equally terrible. Ratings are clearly a problem, as every employee was wearing button that read "10." When asked about the buttons, they tell you that "10" is the rating you should give them if you receive a guest survey.
I was attending a large meeting at the hotel and a Sheraton employee even had the gumption to address our group and plead for a "10" rating, should we receive guest surveys. This was greeted with murmured laughter throughout the room...
Service was equally terrible. Ratings are clearly a problem, as every employee was wearing button that read "10." When asked about the buttons, they tell you that "10" is the rating you should give them if you receive a guest survey.
I was attending a large meeting at the hotel and a Sheraton employee even had the gumption to address our group and plead for a "10" rating, should we receive guest surveys. This was greeted with murmured laughter throughout the room...
Mar 30, 2011, 12:01 pm
#198
Join Date: Sep 2006
Location: BDL
Programs: DL-DM; HH-Diamond; SPG-Gold
Posts: 42
Plus the train runs right past the hotel at all hours. I felt like Joe Pesci in My Cousin Vinnie
Mar 30, 2011, 12:29 pm
#199
Join Date: Oct 2008
Posts: 58
worst
Sheraton Nassau Bahamas, is a dump, pools werent heated, service was terrible, rooms, tiny all in all a nightmare
Mar 30, 2011, 1:22 pm
#200
Join Date: Jun 2010
Location: Staffordshire UK
Programs: Mucci, BA Silver, HON, EK Gold
Posts: 242
Another vote for Park Lane London
Stayed there last night - first and last time.
Arrived at the 'back door, to be met byu stench of raw sewage.
Room was small and dirty
Five-star, my @rse
Stayed there last night - first and last time.
Arrived at the 'back door, to be met byu stench of raw sewage.
Room was small and dirty
Five-star, my @rse
Mar 30, 2011, 4:00 pm
#201
Join Date: Oct 2009
Location: Los Angeles, CA
Posts: 933
http://www.bahamar.com/
Mar 30, 2011, 4:44 pm
#202
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,784
Gumption. Always been one of my favorite words. (OK, I know, way OT. Mods, delete this post if you must....)
Mar 30, 2011, 4:52 pm
#203
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I don't see anything that shows the Park Lane London as a 5* establishment. Where is this?
Apr 1, 2011, 3:54 pm
#204
Join Date: Aug 2008
Location: LAX
Programs: UA, Bonvoy, Amex Plat
Posts: 1,582
Sheraton Dallas. Where do I start with this one?
-Was scolded by the club lounge attendant for no apparent reason other than that I dared to enter at 5:10 p.m., which apparently was too early, since food and refreshments were nowhere to be found (was told, "you must not travel much").
-Ordered breakfast in the evening and instructed room service to leave my order at the door around 7:00 a.m. Asked them please not to knock--simply leave by the door, charge to my room, and I will leave a cash tip for the server. Guest services said no problem. I got a call at 6:00 a.m. the next morning asking if I wanted coffee, followed by loud banging on my door at 7:05 (I realize that my request might have been complicated, and I don't blame the associate who knocked for this snafu).
-The next day, ordered a side of eggs and wheat toast at the hotel restaurant. The order took an hour to arrive, and it came without toast.
-Colleagues and I waited an hour for a cocktail in the lounge on two separate occasions. When we politely inquired about the whereabouts of the server, we were told that we were "hollering" and to be patient.
-Hotel sports bar was infested with flies.
-Room was dated, paint peeling, etc.
-Checkout machines were inoperable (not a big deal, but added to the list of problems).
Etc., etc., etc.
I have never complained about a property before, but I wrote a polite note with the online survey listing these and other issues. Received 2,000 Starpoints compensation and a very nice letter back, with a follow-up e-mail from the general manager asking me to let her know next time I am in Dallas, as she would like to personally sit down with me and discuss my experience.
I had a bad experience at the hotel, but I greatly appreciated the response when I brought it up with management.
-Was scolded by the club lounge attendant for no apparent reason other than that I dared to enter at 5:10 p.m., which apparently was too early, since food and refreshments were nowhere to be found (was told, "you must not travel much").
-Ordered breakfast in the evening and instructed room service to leave my order at the door around 7:00 a.m. Asked them please not to knock--simply leave by the door, charge to my room, and I will leave a cash tip for the server. Guest services said no problem. I got a call at 6:00 a.m. the next morning asking if I wanted coffee, followed by loud banging on my door at 7:05 (I realize that my request might have been complicated, and I don't blame the associate who knocked for this snafu).
-The next day, ordered a side of eggs and wheat toast at the hotel restaurant. The order took an hour to arrive, and it came without toast.
-Colleagues and I waited an hour for a cocktail in the lounge on two separate occasions. When we politely inquired about the whereabouts of the server, we were told that we were "hollering" and to be patient.
-Hotel sports bar was infested with flies.
-Room was dated, paint peeling, etc.
-Checkout machines were inoperable (not a big deal, but added to the list of problems).
Etc., etc., etc.
I have never complained about a property before, but I wrote a polite note with the online survey listing these and other issues. Received 2,000 Starpoints compensation and a very nice letter back, with a follow-up e-mail from the general manager asking me to let her know next time I am in Dallas, as she would like to personally sit down with me and discuss my experience.
I had a bad experience at the hotel, but I greatly appreciated the response when I brought it up with management.
Apr 2, 2011, 1:57 am
#205
Original Poster
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
List updated with:
Westin Halifax, Nova Scotia
Sheraton City Center, Philadelphia
Sheraton Nassau Bahamas
Park Lane London
Sheraton Dallas
(Park Lane London has three votes now...
)
Full list found in the OP
Safe travels,
Westin Halifax, Nova Scotia
Sheraton City Center, Philadelphia
Sheraton Nassau Bahamas
Park Lane London
Sheraton Dallas
(Park Lane London has three votes now...
)Full list found in the OP
Safe travels,
Apr 3, 2011, 6:05 am
#206
Join Date: Mar 2007
Posts: 3,990
In fact, I have stayed at all three of these properties not once, but multiple times each, and would not hesitate to return.
So, while I don't dispute some properties run hot and cold, and while I am sure the negative reviews are legitimate, I would caution anyone from taking the 'list' as gospel, especially if the posters are basing their judgements on just one stay. I say this even though I have personally written off a couple of properties after only one stay myself.
Still, the lesson for me - having seen these three on the 'list' - is to take the 'list' as guidance only. As always, these assessments cans somtimes be very objective - even my own "wonderful" stays at these very same properties.
Cheers,
Apr 3, 2011, 6:20 am
#207
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I suppose this is one of the problems with threads/lists like these: I have stayed at three of the five properties you've just listed - Westin Halifax, Sheraton Bahamas, Park Lane London - and have had excellent stays.
In fact, I have stayed at all three of these properties not once, but multiple times each, and would not hesitate to return.
So, while I don't dispute some properties run hot and cold, and while I am sure the negative reviews are legitimate, I would caution anyone from taking the 'list' as gospel, especially if the posters are basing their judgements on just one stay. I say this even though I have personally written off a couple of properties after only one stay myself.
Still, the lesson for me - having seen these three on the 'list' - is to take the 'list' as guidance only. As always, these assessments cans somtimes be very objective - even my own "wonderful" stays at these very same properties.
Cheers,
In fact, I have stayed at all three of these properties not once, but multiple times each, and would not hesitate to return.
So, while I don't dispute some properties run hot and cold, and while I am sure the negative reviews are legitimate, I would caution anyone from taking the 'list' as gospel, especially if the posters are basing their judgements on just one stay. I say this even though I have personally written off a couple of properties after only one stay myself.
Still, the lesson for me - having seen these three on the 'list' - is to take the 'list' as guidance only. As always, these assessments cans somtimes be very objective - even my own "wonderful" stays at these very same properties.
Cheers,
Apr 3, 2011, 7:01 am
#208
Join Date: Sep 2000
Location: MCO
Programs: Marriott Lifetime Platinum / Titanium, AA Executive Platinum
Posts: 959
Sheraton Nassau and 4Pts Allentown
Two for the hall of shame:
Sheraton Nassau at Cable Beach: we went for three nights on a cash and points stay and were so disappointed. The lobby stunk like bad perfume and the rooms (we tried three of them) had a dingy, dusty smell that roused up my allergies. The beach was unattractive and had what looked like telephone poles mounted a few meters offshore. After one night, I fought them to get all money and points back (after 15 minutes of fighting) and we went to the Atlantis.
4Points Allentown: having to go there for business, this is the only Starwood in the area. It is near the airport and is a pretty old and dingy hotel. Now, when returning, I stay at a Hilton chain hotel since they have some nicer and newer ones.
Sheraton Nassau at Cable Beach: we went for three nights on a cash and points stay and were so disappointed. The lobby stunk like bad perfume and the rooms (we tried three of them) had a dingy, dusty smell that roused up my allergies. The beach was unattractive and had what looked like telephone poles mounted a few meters offshore. After one night, I fought them to get all money and points back (after 15 minutes of fighting) and we went to the Atlantis.
4Points Allentown: having to go there for business, this is the only Starwood in the area. It is near the airport and is a pretty old and dingy hotel. Now, when returning, I stay at a Hilton chain hotel since they have some nicer and newer ones.
Apr 3, 2011, 7:34 am
#209
FlyerTalk Evangelist
Join Date: Dec 1999
Programs: Marriott Lifetime Titanium
Posts: 15,363
Two for the hall of shame:
Sheraton Nassau at Cable Beach: we went for three nights on a cash and points stay and were so disappointed. The lobby stunk like bad perfume and the rooms (we tried three of them) had a dingy, dusty smell that roused up my allergies. The beach was unattractive and had what looked like telephone poles mounted a few meters offshore. After one night, I fought them to get all money and points back (after 15 minutes of fighting) and we went to the Atlantis.
4Points Allentown: having to go there for business, this is the only Starwood in the area. It is near the airport and is a pretty old and dingy hotel. Now, when returning, I stay at a Hilton chain hotel since they have some nicer and newer ones.
Sheraton Nassau at Cable Beach: we went for three nights on a cash and points stay and were so disappointed. The lobby stunk like bad perfume and the rooms (we tried three of them) had a dingy, dusty smell that roused up my allergies. The beach was unattractive and had what looked like telephone poles mounted a few meters offshore. After one night, I fought them to get all money and points back (after 15 minutes of fighting) and we went to the Atlantis.
4Points Allentown: having to go there for business, this is the only Starwood in the area. It is near the airport and is a pretty old and dingy hotel. Now, when returning, I stay at a Hilton chain hotel since they have some nicer and newer ones.
Apr 3, 2011, 8:08 am
#210
Join Date: Dec 2000
Location: BOS
Posts: 1,461
Four Points in Eastham, MA. (Cape Cod.) It's a shame because the location is great.